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    Scranton Powersports

    2.5 (21 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Scranton Powersports

    Motorcycle repair

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    Terrible experience purchasing a side by side. I live out of state and traveled 1.5 hours to Scranton powersports. Prior to going in person I spoke to Rob a salesman via phone or text. Now Rob was ok to deal with, very professional and down to earth. But he failed to breakdown all pertinent info when it came to the actual purchase. I rec'd a chicken scratch text message with APR rates and monthly payments. I requested a paid in full price, which he gave me. What was not shared with me was a 3% fee for using a credit card. Staff seemed annoyed when I told them I was not financing. I brought the amount that I was told. Josh the manager was not willing to negotiate until I asked for my deposit back. Two weeks prior I was there and gave a down payment. In addition I ordered a windshield and mirrors. Staff told me the windshield and mirrors would be ready the day of delivery. They told me the windshield was ordered and they had the mirrors in stock. I was handed an open box with no mirrors and missing components. Then accused me of taking out the mirrors in the 10 seconds it took me to walk from the front door to my truck. I took it upon myself to call the manufacturer ( SuperATV ) of the windshield direct. I was informed by a representative that Scranton Powersports hadn't placed an order since November 15, 2023. Hmmmmm So I called the dealer, spoke to parts dealer Jose who guaranteed me the order was placed and it will be in next week. Now this is more than 3 weeks after said order was placed. So I asked Jose for the order Number and date order was placed. Jose had nothing to say and said sales would explain. The phone line was then mysteriously disconnected. I called back and asked for Josh the manager who brushed me off stating how busy they were and he would look into it and call me back. I requested to be refunded. I gave 2 hours, no call back. So I called back and he continued to tell me how busy they were and how he had a meeting in 15 minutes. Now this is how you take care of a paying customer? This is how you secure future purchases? This matter wasn't important enough to handle in a timely fashion? Scranton Powersports straight up lied instead of admitting a mistake. That is unacceptable business. I would not recommend anyone to buy, finance or have maintenance done at Scranton Powersports. So thank you for ruining what should have been a wonderful experience for me.

    I need a male connection, they gave me a female connection and told me to figure it out. That's not what I was buying

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    5 years ago

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    2 years ago

    Had some warranty work done. They were flexible and quick. It was two snowmobiles in November. So far so good.

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    3 years ago

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    5 years ago

    5 people standing at service/parts. No one acknowledged me or offered help, so I walked out.

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    6 years ago

    Phenomenal customer care and attention to detail. The Who team at Scranton Powersports makes the buying/servicing process seamless. A++

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    9 years ago

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    8 years ago

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    My boyfriend & I rented a pair of cruiser bikes this weekend to explore the Hartford area. Coming…read morefrom NYC, we weren't sure where to go exactly but Joseph and his team were more than accommodating and gave us a few fantastic suggestions; they really couldn't have been more friendly and helpful. We started off going towards the river front (which was beautiful) and from the boathouse we biked into the old Colt factory, stopping in at the Thomas Hooker brewery. Fantastic little spot to stop- it was game day so there was a lot of enthusiasm and energy. We biked through Bushnell park and eventually ended up in West Hartford at Blue Back Square before turning back into the city. The bikes were perfect throughout, well maintained and comfortable to zip around in. Cost wise, its an incredible deal. 20$ a bike for the day and 1$ bike locks. Renting through BiCi was such a great way to spend a day in Hartford. Great service. Great bikes. Great advice. 12/10 recommend.

    Great Experience and Great Service!!! On short notice I needed service on my bike that I haven't…read morerode in years because of car issues. He helped me pick out the right helmet, tires, and breaks for a bike I had no real knowledge of that was a gift. He definitely takes pride in what he does and is in this business because he enjoys it. Thank you both so much for all the assistance!!!! Highly recommend this business with high integrity!!! If your bike needs any service or you have questions stop here!!!! Definitely the only bike mechanics I will be going to from now on!

    Scranton Powersports - motorcycledealers - Updated May 2026

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