This is a follow up to a review I made a little over a month ago and it is too big to put into one so it is continued on another user review so please follow and read entirely to ensure you are not ripped off as well. I purchased 2 scooters from this dealer. My first impressions were great and my buying experience was excellent, however once you actually own these and start using them is when the problems start and the dealer backs away. I was under the impression I had made a great purchase and that Kyle and his dealer would have my back on this purchase through the life of the scooter, boy was I wrong. Kyle is basically a con artist. He will come off so genuine and that he is selling you the best scooter a great quality that you wont have any problems and be so happy with, well this is far far from the truth. I recommend buying nothing from this place unless you can physically work on every aspect of this scooter from top to bottom. My scooter started acting up at 84 miles making loud clicking/clacking noise, loss of power, not climbing hills ect. I told Kyle and his team about it and from the start he pushed back on me that anything was wrong and that is how its suppose to sound. I brought up the warranty and if there was an issue that it should be covered, he immediately said well your warranty only cover parts, hmm thats funny Kyle because it clearly states in my warranty pamphlet that 100% of the parts and labor are covered by the dealer and paid for by Hammer Brand, also on your website it says that what separates you from other dealers is your parts and labor warranty that covers the scooter for 1 year or 1,000km for any motor vehicle you purchase, when I told him this he says well that is only for certain scooters I pointed out to him that it clearly said any purchase and he comes back to say well we are changing our website so it shouldn't be there to say that. WOW anything to not honor what you offer, a true con artist he is. SO your saying you false advertise to bait people into buying your products then when something happens you don't back it by giving some non sense excuse? Anyway I brought it in, I live over an hour and a half so it isn't easy for me to do. I take it off the truck he literally rides it around in 3 small circles in his small parking lot and tells me it seems perfectly fine, I said you didn't even take it on an open road or past 5 mph. He says okay well keep it here and look at it and ride it more. He doesn't call me for 2 days, I call him and say hey man whats going on. He then tells me its fine and 3 employees rode it and found nothing to be wrong. So I took their word on it and kept riding it. I still had my doubts and didn't believe them fully. Anyway I took the scooter back because his offer of keeping it there and having more people ride it didn't sit right with me, I don't want some random people who I have no idea on their actual expertise on mechanics riding my scooter around beating on it to tell me there is no issue because clearly you guys never wanted to fix it from the start. He also wanted to charge me because I mentioned it may be an issue with the valves needing an adjustment. My scooter kept running as it did and continued like that until my current mileage of 518 right now. I researched what it could be and kind of had a feeling it was the valves. Nevertheless I brought it to a real motorcycle mechanic who after having it for 1 day called me to tell me that it needs an entire top end rebuild. Yeah thats right my scooter that has 518 miles on it needs to be rebuilt. A valve had broken. On top of that my front breaks have already went, my clutch is all slipping, the front shock absorbers are trashed, I had to re-seal the air box hose because the adhesive or whatever they use to glue on already was coming apart, and I had to re-zip tie and align tubes coming from the carb and gas line because they were never installed properly and were all kinked cutting off air flow, the scooter would shut down while driving until I fixed this. While kyle takes no responsibility and claimed there was nothing wrong. Thanks Kyle for ripping me off over $1,600. My other scooter which was brand new and currently has a mileage of 45 has rust in the gas tank that has formed or was there from purchase. I will now have to replace the entire gas tank because of these con artists. DO NOT EVER BUY A SCOOTER FROM THEM I WARN YOU. NO matter what they say or how they come off don't fall for it. THEY SELL LOW QUALITY, JUNK, CHINESE SCOOTERS THAT WILL FALL APART AND BREAK GUARANTEED NO MATTER WHAT BRAND OR WHAT PRICE. They also have no true mechanical experience to work on these. They have no absolute clue how to properly do the work. They also charge astronomical prices. read more

This is by far the best place you could buy a scooter or other motorized vehicle. They have a wide variety to choose from and I feel they put quality stuff on their lot. They are very honest and not just there to make the sale, they are their for you through the life of your purchase. The entire staff is more then helpful and truly go above and beyond. My experience there couldn't of been better. I spoke to Kyle on the phone before going into the store let him know what scooters I was interested in. I came in the next day they were busy but Kyle and his team got to me very quickly. He spent all the time I needed, showing me the scooters, comparing models, and answered all my questions with knowledge and honesty. I felt very comfortable here. I decided to go with a wolf scooter and a lace soho. Paul dealt with my paperwork, couldn't of asked for a smoother process. He was also very knowledgeable about the products as well as care and maintenance in which he went over with me in full detail. They don't just sell you the product and your on your way, they take the time to make sure your completely satisfied, familiar with your scooter, and give you a detailed maintenance guide to follow with the specific oil, spark plugs, and useful information like storing for the winter which is way easier then I thought. The service team even shows you how to do an oil change so you can perform youself if needed. They will also take the time to help you load your scooter onto your vehicle if you pick it up. If your looking for a trust worthy, honest, friendly and helpful dealer this is the place to go. I can confidently say that this place is run great I couldn't of asked for a better experience. They have gained my future business. Thank you to everyone at your dealership. *****Also to the person below John B who says their sidewalk is in awful shape, buddy you realize that has nothing to do with scooter pros, you should be complaining to the state as that is STATE property from my experiences with sidewalks. Also there is absolutely nothing wrong with their sidewalk or parking lot I did not see one pot hole or anything that would prevent a wheelchair or anything mobile from going over, I had a massive truck and got in and out of this lot with ease, parking is plenty as well. To give a one star review about a side walk is pathetic and unfair to this business and really goes to show you are miserable person who feels the need to complain about every little thing. read more

THIS IS A CONTINUATION OF THE REVIEW FROM RM. IT EXPOSES THIS BUSINESS OF THEIR HORRIBLE BUSINESS PRACTICES AND SHOWS WHO THEY TRULY ARE. PLEASE READ USER RM'S COMMENT FIRST FOR FULL DETAIL AND REVIEW. I asked what a performance CDI and a de-restriction on one of my scooters would cost and he told me it would cost $275 I asked why and for a break down of the price. He told me the CDI was $89.99 I found the same exact one online for $20 he wanted to charge me another $85 in labor then $100 for the de-restriction .I called another dealer $49 for the work. I dont know what moves your trying to pull here but you lost a customer and many more. I will let everyone know of your poor business practices and to stay clear of your dealer and any like yours. Unfortunately for me other people can learn from my mistake that costed me almost $4,000 all said and done. Also most of these are not considered mopeds and depending what state you live in you will have to register, insure, inspect and pay your state sales tax on these to get them on the road. Of course Kyle and his team wont tell you this until after you buy the vehicle and try to register it. Then they will say oh yeah we had a customer from there try and they went through the same thing. I asked why couldn't they tell me this before, they say well we didnt know, typical from deceiving businesses. These people are awful and what makes them so bad is they come off so genuine and as if their the best and provide the best of everything. Truth is they will rob you, not back up any of their products, and leave you with junk. Also do not pay sales tax if you live in RI, or MA. These states have an agreement to not charge a customer from those states sales tax because they will pay it at their own state when registering this. I wish I knew this before hand before kyle robbed me of $200 in fake tax. I had to pay CT tax then my states tax I ended up paying $400 in taxes alone. My state told me that the dealer collecting tax is not legal or justified. I am now selling these because I am sick of the head ache. One thing after another breaks and doesn't stop, I will lose a ton of money but there is nothing I can do except warn you and expose these people of terrible business practices. Thanks again Kyle for completely robbing me of my money and selling me something that blew up on me in 1 month. read more

Before I bought a scooter, I stopped two random scooter-riders on the side of the road and asked them where they got their scooters. Both said go to Connecticut Scooter Pros in Vernon. These customers spoke VERY highly of the business and highly reccomended that I go there. After my experience with CT Scooter Pros I want to pay it forward to anybody in the market for a scooter. GO TO CONNECTICUT SCOOTER PROS!!!! This business is a class act and the owner, Kyle is very knowledgable and will be 100% honest with you about which scooter is best for you based off of your needs, not based off of a higher price tag. I bough a Lance Cabo and I LOVE IT!! I had a Great experience and I would highly reccomend CT Scooter Pros. I will be going nowere else for my scooter! Thanks Kyle and Scooter Pros Crew! read more

A few months ago I bought my first scooter from CT Scooter Pros and had an amazing experience. I went in thinking I was going to get one thing, and Steve helped me make an even BETTER choice - to get the right fit scooter for me (I'm on the short side). Steve knew what he was talking about, was patient and took the time to make sure I had everything I needed for me new scooter! I love this shop and look forward to returning for my next bike purchase :) PLUS their delivery was quick and convenient and worth it! Can't speak highly enough about this shop. read more

Great selection of scooters in stock and very good prices and the best service I have experienced anywhere. The entire team went above and beyond to make my experience easy and fun. I would recommend the scooters pros to anyone looking to buy a scooter from a honest and reputable business. It was well worth the 1 hour drive! read more

Me and my friend bought a scooter from here both go to UCONN mine died and left me stranded 10 miles from campus my friends is still running. Had to Leave it on the side of the road had no way to get it back and it got stolen now i have no scooter. read more

Awesome place! The sales team was very honest, knowledgeable and no pressure. This family business treats you like you are part of the family. I love my new scooter! Thank you Scooter Pros. Definitely recommend these guys to any and all! read more