I can honestly say that the Service Department here is outstanding. I had a great experience…read moreordering a lower fairing for my ZX-14R and getting an appointment to have it installed. Great communication and was treated like family! Also, the Parts manager was outstanding, making certain that the correct part and color was ordered.

Branden ruined my life! He sold me a 2015 YAMAHA FJR1300ES. That should be a good thing, but it's…read morethe way he did it that was shady. First off, he was the only person on the sales floor that was dressed like I was. Jeans, hoodie, might have needed a shave... You know, like a regular person. There was nothing about him that looked as if he would be a home wrecker. Classic wolf in sheeps' clothing ruse. I guess it's true, looks can be deceiving! Secondly, he got me financed! How the (expletive deleted) did that happen? It wasn't even one of those 'sell your soul' interest rates. I'm not sure what kind of black magic he practices, but it's damned effective! Thirdly, not only did he take my wife's bike in on trade, he somehow got it paid off! Pretty sure we owed more than the national debt on it, but he made it work & still had positive equity left in it to use for part of the down payment. Who does that? Lastly, through no fault of his I had to make multiple trips to the DMV & my local town hall to sign over my first born and so on and so forth. But every time I walked through the door he treated me like it was the first time I'd ever been there and that he wanted my business. Weird right? Here's where he lost that final star. Since taking delivery of the bike, I've had females throwing their numbers and panties at me. Nonstop! I try to tell them I'm married but they don't care. They just keep sitting on my bike and asking me to take them for rides! Branden KNEW this was going to happen!! And that's why I can only give 4 stars. If you go there for a bike, ask for Branden. He might be able to ruin your life too. *I am not a paid endorser of New England Cycle Center. All I got from them was a great deal on a great bike from a great salesperson.

Fantastic dealership. Bought my very first motorcycle from them in 2016 and have been going back…read moreever since and have traded in and bought several more based on outstanding customer service and just overall a great place!

I have been going to Max BMW since I discovered the ultimate driving machine the BMW motorcycle…read more Dwight the parts manager is always a pleasure to deal with and always follows up. Hard to find people that are knowledgable and care about the customer. Excellent experience.

i have a 2019 slingshot. the back rest part of both seats were falling off because where the…read morescrews attached them were breaking. i did not buy the slingshot from them. i went to them and talked to Cat. she was great . she went to bat for me with Polaris and got me the new back rests at no charge. she is a 5star person in my book. again this machine is 9 yrs old. Mike woodstock

If I could give 0 stars I would. This has to have been the worst vehicle service experience of my…read morelife. Dropped my Indian off for 15k mile service on May 20th did not get it back until June 24th!!! Yes there was some warranty repairs they had to do but that should take what a week, 2 weeks maybe 3? NOT 5! Had a trip planned for the 25th of June. Almost didn't get the bike back in time. Also they "washed" my bike, now there are water and chemical spots all over it. They show especially bad on the blacked out parts and they will not come clean. DO NOT GO TO THIS DEALER. You WILL regret it.

Phenomenal experience - purchased my first, but won't be my last…read more Even though we have a local Harley dealer only 10 minutes away, their lack of knowledge and professionalism was severely lacking. Instead, we made the decision to travel for an hour to purchase our first Harley from Gengras and especially Brian Hurlock. Brian is a consummate sales professional, from my initial contact on the phone with him where he answered all my concerns and questions to the focused attention he spent with us on a Saturday morning. Although I think it was immediately obvious that we had already made the decision on buying a Harley and the exact model, he did not just become an order taker, but spent time on a test ride for my wife and explained thoroughly all the features and benefits. The whole purchasing experience was wonderful to be honest, including being taken around to every department and introduced to employees that I might connect with on an ongoing basis. In summary, Gengras Harley was a fantastic place, and I cannot praise Brian enough for his commitment to service and care or his customers. I wish more companies were like this. If you ever want to buy a Harley, give Brian a call first.

Hartford Harley Davidson is the biggest rip off joint going and the owner is a POS. Do yourself a…read morefavor and travel to another dealer as these people will lie, cheat and steal your money with a smile on their face. DON'T PURCHASE ANYTHING FROM THESE LOW LIFE SCUMBAGS. W. Morell

I would not buy again. Initially they seemed okay but I purchased a 2025 Kayo Bull 125 EFI from…read morethem. It has been nothing but problems. The last time I brought it for repair they gave me a used part off another machine that looks like it was beat into the ground. This machine still has warranty on it but it likely won't last much more than 2 years. DO NOT BUY FROM THEM! I have now tried calling them several times to set up a repair again and apparently they're closed until next year! Unacceptable!

I stopped in to Connecticut Scooter Pros to see if they could help me with my Grandson's very old…read moreCoolster 110cc. I was immediately met at the door by a smiling young lady. She called the mechanics which saw my delima and they took my handful of parts and tried to match them up. Without me asking they also removed the 3 broken bolts from the hub which I can now use instead of purchasing new ones. The next thing I knew is that my problems were solved . I briefly met the Owner Kyle and happily told him how thrilled I was with the exemplary Customer Service his Company had. He actually called the next day to see if everything worked out for me and my Grandson. Couldn't ask for a better visit. Thanks so much Connecticut Scooter Pros. Highest Regards, 5+ STARS Kevin Q.

Highly recommend this Motorsports location above all! Tyler in service is the man! Helped me with…read morean issue, had it fixed in 5 minutes! And Kevin is the best salesman! Their customer service goes above and beyond! Thank you!!

I have had nothing but a perfect experience with Scott and his guys. I have purchased over 50…read moremachines in the past 20 years from him. From the cheapest on the lot to some of the most expensive, every time i was treated the same way. I have no complaints and recommend many people to their establishment. All of my friends use them and always throw my name out because of how i rave about them. They have even delivered many of my machines and never charge extra even tho i live over an hour away. I have always been respected and treated as a valued customer. They have earned my respect and business for life. Thanks guys!!! I've included a few pics of machines i have bought over the years