Great job. Rotated my tires and did an oil change in record time. Great price. Jim and Brian were awesome! read more

Edit: Contacted Corporate. District Manager never called. I wish I could give negative stars TL;DR: Customer service here is nonexistent . And needs help. Called at 2:45, got a quote on mounting provided wheels on my current tires. I asked if they could do it today, the rep checked with his tech and came back and said he could. So I drive over there after work and the guy greets me with "Why you late man?" Not how are you, not what can we do for you. THEN checks to see if "they" made an appt for me. 6/10 at this point. He then greets another guest at the same time. Fast forward about 30 minutes... I realize as they are trying to put the wheels on I forgot to figure out if I needed new lugs. My fault. He orders a new set, and they are enough lugs.... For 5 lug wheels. Mine are 6. "Why you didn't tell me it was 6 lugs?? So he charges me for both sets because HE didn't bother to ask the parts store if it was 20 or 24. There were SO MANY places that he could have given me the opportunity to pay them for the time and take my truck and come back. Or tell me to come in tomorrow, but he was set on getting it in today through the entire experience. Oh and then tried to upsell on the alignment as his tech is locking the door behind him and then some wiper blades. Buddy, stop. Oh, and did I mention I didn't sign for any of this? Especially the price changes? But don't worry.... Mavis corporate is the worst corporate I have ever dealt with. Kay, the area rep, is an absolute clown. If they make a mistake, they will bully you into submission until you get a lawyer. read more

Sharronda is very helpful and asks questions to understand customer's problems. Highly recommend her!

Horrible company, stay away! Brought in 2011 Hyundai Genesis sedan with 182K miles and bought inexpensive Mavis tires as I didn't want to keep the car beyond another 40K miles. First they broke one of the TPMS sensor and didn't tell me. Brought car back and complained so they reluctantly replaced the sensor for free. Turned out the Mavis TPMS didn't synch with the car's receiver although they tried to reset 3 more times - even went to another Mavis and same result. They couldn't do anything else so I had to live with one dead TPMS sensor. Less than 5K miles and before the first rotation, the rear tires both worn down heavily. Brought the car in for warranty replacement. Mavis tech acknowledged tires are low quality but blame suspension problems. I argued both tires are worn evenly - not patchy as due to suspensions bouncing. They claimed brakes could be dragging - but I asked what's the chance of both rear brakes grabbing and rotor/rear pads are not worn. They said the only way they would honor warranty is if I replace shocks and maybe rear ball joints. At this point, I realized that I had been scammed by Mavis tires and the only way to get anything from the warranty is to pay much more. What a shame, this tire place used to be Kaufman tires and I bought many sets of tires from them without issue. Maybe this review plus words of mouth would help someone from losing their hard earned money to this shady outfit. read more

Richard was extremely helpful with providing information that I needed. He approached me with a smile and provided great service. I would definitely recommend this place to my family and friends. read more

recently had a tire rotation performed and I am highly satisfied with the service. The staff demonstrated professionalism and efficiency in a timely matter . read more

We really haven't had much luck with this location, starting with a replacement of struts that left us worse off than when we started and ending with a bad batch of tires on the same vehicle. Basically, both experiences were expensive mistakes and time consuming for me (and them). The strut replacement was expensive and when we got the car back it was squeaking. "Maybe they need to be broken in." We drove on them a while and still squeaking when we brought them to Mavis without the issue in the first place. Their next effort was to spray some lubricant product on them (I forget what -- graphite?) and have us drive away with the issue "solved." They were still squeaking exactly as before. Do they even test their solutions? So they had to replace the struts they just put in. I'm made whole, but it took MONTHS. Next we purchased four new tires for the CRV. This is where things went sideways. It was expensive, something like $1200 out the door with some kind of mail in discount if I filled out forms, but they should last 65,000 miles! Goodyear All Terrain, brand new. They lasted 24,000 miles. No, we aren't peeling out in our 4 cylinder car that averages 8,000 miles a year. We aren't drag racing and drifting. These tires showed dry rot and excessive wear in just 3 years of very mild use while being kept in a garage and driven almost daily. The offer for a solution? 20% off the same four tires or I could spend about $750 for new, lower quality tires. These lasted half the time I expected and showed dry rot and crumbling treads. I was met with indifference and "brands aren't what they once were." No solutions beyond me spending more money in very short time. Also, oddly, they only have the purchase of ONE tire in their system -- no surprise I guess. They admitted there was no way I bought a single tire from them and could see all four tires on my vehicle. After this experience, with no sympathy, no solution, no offer that makes up for the fact that I paid for high quality tires and got far less than my money's worth, I'm buying my replacement tires elsewhere. read more

These folks are great, made an appointment for Christmas Eve for an allignment, they got the car in and did a fantastic job. I know there are places they'd rather been but they were super nice and professional. read more

They do not seem to be able to process fleet cars. Odd though? I've had service there before? The past repair service they provided me in the past was fine. But it was just an oil change and a tire rotation? But again, if you have a fleet/company car it seems to be a problem here. They even recommended I go to another Mavis. I wanted to give this location some more business because they really seem like they're struggling for the work? Glad I took it to another Mavis, and they gladly accepted my national fleet card. read more

handled alignment when another tire shop didn't have the staff. responsive and professional.

Made an appointment online then called my daughter so she could get her tires done also. Reserved the tires online 3 days before my appointment. Everyone was very friendly and knowledgeable. No trying to up-sell the transaction. In fact, he tried to find me a discount but I already had the lowest price. He actually asked me how I found the price. This is my third time using Mavis Tires the other times it was under their previous name of Kauffman. Never had an issue before and didn't have one now. Smooth transaction from beginning to end. Would definitely recommend it! read more

as always, we had a great experience at this Mavis location. TJ helped me with my daughter's car, was knowledgeable, professional and got started right away. Anytime we have an issue with one of family's cars or need an oil change - this is always the first place I think of. Thank you, tj & team for always being dependable! read more

These guys are the best they did my brakes, my tires and many other things through the years and always treat me great. Highly recommend them. read more

I had a great experience .. quality service.. reasonably priced... Matt Gordy was very informative and communicated well and at the end of the day!!! No hidden or extra charges! Which I greatly appreciate! Highly recommend! read more

Excellent service but everyone working. By far the best mavis I have ever been to. I will be sure to come back for all of my vehicle needs!

No!! They bought out NTB and now my local tire place is gone. I tried giving this place a chance. 1) I waited for a long time for them to get Max Life tires back, and then they finally did. So I made an appointment and made sure that everybody knew I wanted those tires. Pick up my car, get home, realize they're not the Max Life tires. 2) Take the car BACK at 8 AM the next day. Then they change them out super quick. Was super excited to leave! I do a quick inspection... and there indeed is puncture in one of the tires. Then I had to wait longer... and with no discount! I don't mean to be so picky. But to spend the time and energy I did, and have to go back and forth to a business during covid, and to still spend the same amount? Not sure if I'll want to go back to this place. read more

I brought my car for 2 tires change. They did the job in 1h 30mn which I think is a little long. Initially they could not find the thing that unlock the tires, but finally found it. After the work, they told me they did an alignment test and the car needs it, showing me a report. I decided not to do it and showed the reports to my mechanic who told me that the test was not correctly done. Finally, they forgot to put back the tire caps for both. I will not go back to this store and do not feel they have been honest with me nor have shown skills that I was expecting. read more

my experience at this shop was positive. The service was smooth and although I had to wait a little bit, I felt confident that the job is done correctly. Michelle was very helpful and kind. read more

Jevon really wowed me this past weekend with his awesome service and showed me that this is an honest business by saving me a good chunk of change by explaining something to me that I didn't know. That was a long sentence there but hopefully it expressed how impressed I was with Jevon. read more

Thank you! Got a great service for a good price Richard was very helpful great salesman that goes the extra mile for his customers keep up the good work read more

DJ and crew were awesome at this location. The appointment was on time and tire repair was completed within 30 minutes. Hands down the quickest tire repair I have ever experienced. DJ also spent the time and effort to order a tire that was somewhat a special request for a new wheel hub that I had ordered. No problem whatsoever. Customer service is great at this location, you should check them out. read more

Great experience, speedy service, fair pricing, customer service (Jeff V.) was clear, polite, informative.

I originally was looking to go to another tire place, but stopped at Mavis Tire bcus they were close by. The manager Richard Dejohnette gave us VIP customer service making sure he matched any pricing & made us feel like he appreciates his customers. I almost left, but he was so personable & took such care of us that I'll definitely be coming back for ALL of my tire care. read more

I reported here last week on the poor service and mistreatment I received. Update: got a call from corporate that they wanted to talk with me. I called talked to 2 cs reps who said the regional manager would call in 24 hours. No call as of Thursday. I called back and was told he would call today. It's 4 pm on Friday and no call. If there is no call by Monday I plan on moving this up the ladder. Thank You Mavis for the continued lack of service! read more

I made an appointment to get two new tires...got up at 8 to drop off by 9 on a Saturday...came back to pick Up three times and at 3:00 pm was told another hour... Crap company read more

I Had the best experience ever today at Mavis Tires. The service was above average, I bought 2 tires and got an oil change. The guys were very polite and made me feel as though we had been acquaintance for years. Mr. Raqe and the crew assisted me in every way I requested. Waiting was not a problem, I felt confident I was getting the best service. Another shop said I needed a spare. After the Tech looked at my spare and told me the one I have attached to my truck was just fine. Thanks guys! My truck rides great! read more

Great customer service! Store manager is super nice and professional. I heard a customer yelling at him and he stayed calm. Nenee was cool. She made me feel at home! Josh worked on my car and did a great job. I will continue to bring my car back here because they treat you like family and the work is great! I don't feel taken advantage of like every other shop treats me because I'm a woman. read more

The crew there was awesome thanks again for my oil change and tires rotation will return 5 star for them!

Needed new set of tires. Measured wrong then and had to select different ones over the phone. No call back with price. Over an hour later we called back for price. No knowledge on warranty, or anything else said they would throw in 3 wiper blades. Told them cancel everything so we could take it somewhere else. Drove back, over 40 minutes. Tires were still off but wiper blades already changed out. Charged us $70 for 3 blades. One employee went at a snails pace putting tires back on when 3 other employees were just sitting on the ground with nothing else to do! Absolutely ridiculous! read more

Three hours for an oil change and tire rotation and new wiper blades at a cost of $146 plus! Their only air compressor went down causing extensive wait times for their customers. No compensation was offered for wasting our time due to their lack of a backup compressor or even a manual means to complete a simple task such as torquing lug nuts. We did receive several "sorry's" though! This customer will never return...! read more

Bunch of new technicians don't know what they are doing. Brought the car in for oil change and alignment and they said I needed shocks which I approved. When I picked the car up it shook and rattled so bad I turned around after a mile and returned. They had put the wrong shocks in, and when they didn't fit they just left extra pieces in the back of the vehicle. Took them another full day to get "the correct shocks" but couldn't figure out how to install them either. So they lied to me and said my 2016 Ford Explorer had a recall on the shocks and I needed to go to a Ford Dealer. THERE WAS NO RECALL on the shocks, they just wanted to get rid of me since they didn't know what to do. They put the old shocks back on and I went down the road to a real mechanic. read more

I took my Corvette in for a patch on a tire (thought it was a nail). They found a crack in my rim, and did not charge me for it....Very courteous, extremely professional. read more

They are buying all the tire businesses around here but they do not provide good customer service. I did. Ot have a good experience and I don't recommend this business. read more

The mavis tire transition is a supreme disappointment. Previously, Kauffman was one of the best. I took my wife's car in to be worked on today for issues it has with stalling. They said the OBD code reader didn't show anything and the engine sounded funny so I should probably take it to the dealer. I guess the extent of their expertise is now just tires. If you need anything more than tires or an oil change, I'd go somewhere else for a mechanic. Diagnostics include more than plugging in a code reader. Anyone can do that. read more

These guys are great. Unlike some auto places, and even some other Kauffman locations, the work I have had done here us excellent and thorough. They don't try to upsell, and aren't pushy. I will gladly drive a few more miles to use this location over the one closest to where I live. read more

Store Manager, Garry Davis, is very kind, knowledgeable and dependable! On a very busy Saturday afternoon, my back right tire decided to invite a nail into it :( Without hesitation, Mr. Davis, took me on as a customer, fit me in, and got me on the road safe & sound. I appreciate the exceptional customer service and will continue to be a repeat customer if anything should happen. Thank You!! read more

Mr. Aquil said I needed tires. I said i know but wasn't able to buy them at that time. Tell me why I left the shop and found a nail in one my tire. Hum ..how did that happen read more

Nice to have an honest tire service in the neighborhood. I had taken my flat tire to be repaired at another major care repair shop. They said it was Not repairable and they could order me another tire so I went home to check prices on michelans and Kaufmans had the lowest price so I chose to go there prepared to buy another tire but asked if they could look at my flat. Well did I get a pleasant surprise when they called and said it was fixed. I went to go pay for my repair and then I was told no charge for fixing flats. Double the surprise. Now I know why they were so busy. Great customer service ! read more

Went to Kauffman on Peachtree Pkwy in suwanee and Patrick at the front went beyond the call to explain things and find us the best deal. I would only refer people to this one with Patrick and Garry. These guys are amazing read more

Buyer beware..... Was quoted a price on tires over the phone, had to wait a day for the tires to come in, so I ordered them. Told rep on the phone, I wanted the tires on the Front and them to put the spare back in the car. Had my son drop off the car the next day, and when WE CALLED to get an update 2 hours later (Versus Kauffman calling me) was told the work was done. Went to pick up the car only to find at check-out that the total cost was $80 dollars higher than the agreed upon price. They had added "Tire Insurance" to the bill without as much as wink. Had I not been paying attention, I might have paid too much for a service I did not want. Oh, and the tires I asked to be on the front are on the rear. The spare tire was placed in the back seat. Now, trust me I BUY TIRES..... I have three cars, trust me I BUY TIRES. I have bought tires at Kauffman religiously. The TWO tires I bought today cost over $500.... I could have gotten the same tires elsewhere at a more reasonable price. I paid up for service, which in this case I did NOT receive. My other two cars are needing tires soon. I doubt very seriously that I will even consider doing business with a company that will charge 20-50 dollars a tire for insurance that they do not ask if you want... and then will neglect the reasonable requests that I made that brought me in the first place. PASS ON THIS LOCATION - Rethink your decision to support this business. read more