I was going there for some time to get free air in my tires, as it had advertised out front. The…read moreguys would come right out and help me! Very kind. This went on for some time. Recently I went in for air, complaining one tire was consistently reading down on my dashboard. I was concerned! The worker found a nail in it. I was just going to get it fixed then got to thinking these tires are original and have 60,000 miles on them. Maybe I better buy all new tires?! I started talking to the sweet manager and because of their past kindnesses to me, I gave them the sale! They put them right on. I didn't even have an appointment! So far very happy with my new tires, feels like I'm driving on air. I do recommend this place and their workers!!

I went to the location at 3617 W State Street to purchase 2 tires. I was told that they didn't…read morehave the tires needed for my rear, but they had 2 that were cm off and wouldn't affect the ride of my car. Due to time constraint I took the two tires ($498) and ordered the correct ones to be installed upon shipment. But,... Before any of that could happen, I left with two new rear tires and went upon my way. My TPM light was still on, but I figured it would reset soon, then 15m on 90 exprwy my Red Tire Pressure light came on. As I looked for the closest exit, BAM my tire blew. Yes the tire I'd just purchased blew completely off as I was travelling on expressway. I had slowed down luckily, but it could have been a disaster. I called the location and spoke with Clementine. He said I must have done something for the tire to blow. That is unusual. I stated that no I did not hit anything or run over anything and that my light was on right after I left the location. He said I would have to come in to have the car and the tires checked. I did so following day. He showed me my tire and stated that my alignment could have caused it. I stated that was highly unlikely that an alignment would rub a new tire to the point of blowing in 20 min. He stated there was nothing he could do and that he wasn't refunding me. I had initially intended to have the tire replaced, but because of the despicable treatment and the continued accusations that I had been responsible for the tire blowing out. I stated I wasn't comfortable doing business with them and wanted my original tire and spare. He stated he wouldn't do that and I said that the tire has a warranty on it at least for 48hrs, even though I did not purchase the additional warranty. Finally I asked him to call regional manager. He did so. He waited on 4 people after hanging up from the call, and finally came over to state that he would refund me and replace the tires. I do not recommend this location and warn anyone about their practices. I do not believe you get what you pay for. I don't believe my alignment was checked. I don't believe my tire was installed properly. Beware.

Joshua was very friendly, professional, and informative. The prices were great. I was in and out in…read moreless than an hour

Absolutely terrible service. This place wasted my time TWICE and couldn't even get a simple tire…read moreappointment handled correctly. The first time I showed up, they didn't even have my tires ready. Then they called me to schedule another appointment, so I wasted more of my time going back, only for them to install two tires and claim they couldn't get the bolts off to finish the job. How do you schedule appointments with customers and not have your act together? If you can't do the job, be upfront about it instead of making people drive out there twice for nothing. My time is valuable, and this place clearly doesn't respect its customers' time. Completely unprofessional, poorly organized, and a frustrating experience from start to finish. I would NOT recommend this place to anyone. Save yourself the headache and take your business somewhere else.

Found a place to call home for my oil changes & repair!…read more Provided excellent service every time I brought my car in and follow up issues without problems. Friendly staff, clean lobby, restroom, and a television if you don't fancy the fine selection of magazines. Will be back with my own oil and filter for my next oil change!

Merlin's has serviced my car several times. They always provide quality service at a good priceread more

Roger and his staff are fantastic!! We have been taking our vehicles to Lilly Auto for many…read moreyears!!! We are always taken care of, and I appreciate it!!!

Roger is honest, reliable and fair. Very knowledgeable He doesn't try to scam you. If your vehicle…read moredoesn't need something he doesn't try to sell you on it. He'll give his honest recommendation and tell you why. Great service always quick and dependable. Only place we'll take our vehicle.

Worked with Eric to get four new tires for my husband's Cruz LT. I admit that Rockford was a little…read morefar to go for new tires but Eric got us a good deal and Tony puts a lot of miles on his car for work every day so it was money put to good use. The shop was bright and clean with a good waiting room area. Staff checked for problems like alignment and they even gave us an alignment which combined with the new tires meant a much smoother ride. Eric worked tirelessly to get us a good deal. If you need new tires and are local to Rockford or don't mind the drive, check this place out.

Friendly service, good price, mediocre tires. Personally, I think good tires are critical and I'd…read morepay extra if they offered better tire option.

Matt, Joseph, and the rest of the staff are not only friendly, but they go WAYYY out of their way…read moreto make sure you are taken care of in an expeditious manner. A business like this, run by these kind of people means you get to go about your business with confidence, knowing that the problem you had, will not be a problem afterwards. From the moment you call to the moment you come in, to the moment you leave, you are in part of an experience where a handshake is as good as a contract. Anything spent here, is money wisely invested, in not only your vehicle's safety, but your own ease of mind. Even waiting in the waiting area is an easy thing to do. You can relax there, knowing that when you leave, there is one thing less on your plate that you have to worry about. I'm not about refuting anybody else's rating.. but I can guarantee that nothing is ever done to the vehicle without the owner's explicit consent; and is WITH the owner being advised up front if a suggested service comes with a fee. If they can't help you, they will tell you up front.. and if they can help you, you can be confident the job will be done right the first time.

I had a horrible howl coming from a front wheel. Centerway employees test drove the car and a…read morepleasant young man called and detailed all of the work that needed to be done to repair a wheel bearing. He told me how much it would cost and when it would be ready. Their mechanic fixed the problems, and the total bill, while high, was a little less than the earlier quote. Now the car purrs like a kitten!

Fast and professional service. Got in and out of there in 15 minutes. They let me hang around the…read moregarage which was cool. People running it knew their shit. There was a good kid who was waving a sign that got my attention by the road. Kid knew his stuff, though his sales schpiel could use some fine tuning. Great place would come back if I was in the area. Car is running great.

If there were a lower score I could give I would have. Had to take car to the dealer to have them…read morefix what these guys screwed up. Calle the manager and found he was let go. The district manager called and said he would take care of the problem cost to fix their mistake. Never heard back Called the Corporate office and they said the district managers boss would call me. Never heard another word. Cant recommend Grease Monkey as they do not stand behind there work. Sad

We went to this shop for help with a flat tire that we couldn't remove, due to lug nuts being…read morestripped & a bad jack. A young man named " Ernie " offered to help us, as the car was about a mile away, and we didn't have roadside service . So he followed us to our car, used his phneomatic tool to remove the lugs, took off the flat, and put on the spare. We then followed him back to the shop where we bought (4) used tires because none of the tires were good on our car. Ernie never complained ( it was quite cold outside ), he gave us such a great price and took care of this problem completely ! Please stop here if you need a used tire or (4) like we did... I HIGHLY recommend this shop for the kindness, the fairness, and complete professionalism we witnessed today. We are so very grateful for Ernies help !

Fantastic service. Arrived without an appointment, had a slow leak in a tire. The shop was very…read morebusy, but within a couple minutes I was greeted, asked to wait for an open spot - they said it would be just a few minutes while they finished up other vehicles. Had my car in and out with a freshly patched tire in roughly 20 minutes, even after waiting. These guys are efficient, good at their jobs, and eager to fix your issue. Total difference from some of the other local shops. Definitely recommend.