Customer service was horrible. I needed a bearing pressed on to an axle shaft and they didn't…read moreunderstand so I went to bring the parts in which are heavy. They had no parking available so I parked on the side of what I thought was the front out of the way. Brought my parts over to the overhead doors for them to tell me to go around. They had no disabled parking spots since I'm a combat vet and can't walk far carrying heavy items I need to park as close as possible. So I drove to the other side parked in another non existent parking spot as they are alll full. Again all parking spots are fullll!! I limped with the parts in both hands to the door to get stopped by an employee. "You can't park there." I told him I had no where else to park and can't walk far . Was then told "well you're walking right now ". I told him there was no parking and that I was disabled . which he replied --so? So I just said I'll go elsewhere.

Tuve una excelente experiencia en Xperts Auto care. Desde el primer momento me atendieron con…read moreprofesionalismo, honestidad y mucho conocimiento. Me explicaron claramente qué tenía mi vehículo y no intentaron venderme cosas innecesarias, algo que hoy en día es difícil de encontrar. El trabajo fue rápido, los precios justos y mi carro quedó funcionando mejor que antes. Se nota que realmente se preocupan por sus clientes y por hacer un trabajo de calidad. Si estás buscando un taller mecánico en el que puedas confiar, Xperts Auto care es el lugar indicado. ¡Totalmente recomendado!

Just relocated to Rockford and was referred to Powders by a coworker who has been taking their…read morevehicles there for over 20 years. Called on a Friday, spoke with the Owner, Mike. He was very kind and courteous and took time to listen. I brought in our van at 7am on Monday, when they first open and he took time to better understand the situation and promised a phone call follow up. About 845 he called to give me four options on how to fix it. I never felt pressured to handle it a certain way and it was obvious he is there to provide great customer service. I approved the work and had the van back at the end of the day. So far, so good. Price was fair for the amount of work that was done, and certainly beats anything you would pay at a dealer. Turns out I had some work done at a dealer back in June and they didn't catch something that Powders did. Very happy to have found a great shop this quickly upon arriving in Rockford.

We have been bringing our cars to Larry and Mike for years. They do terrific work and go out of…read moretheir way to accommodate our schedule. We have had a couple cars last longer than most people would expect thanks to the excellent work performed by the team at Powders. We often recommend them to our friends and co-workers without any hesitation, because we know they will be treated well and their cars handled with care.

I have had two dealings with this auto repair shop in the last two years , and have had…read moredisappointing out comes on both occasions. Shoody brake job on a Friday night, get the car outta here so we can close type of work. P0700 code that I spent over $500.00 on and car still does same thing. Took it back and they will not stand behind there work. If someone says this is whats wrong with your car and this is what it costs to get it fixed . Then won't stand behind there work? AVOID AVOID AVOID.

A simple mind works in simple ways. I have been trusting L & M Garage to trouble shoot and repair…read moremy vehicles for many years. They are up front with a cost estimate baring any unseen circumstances. They will go into great detail on your problem explain what has to be done and show you your old parts and how they have worn out. A very busy place so stop and make an appointment for repairs.

Quality, informative, and good communication PPI. I've had several lately, truck shopping across…read morethe US.

Once again, I had the opportunity to place my trust in Bockman's to solve a problem…read more They came through like champs, and my problem is solved. As always, they provided transportation with an amazing young lady named Sam. I never doubt that the work is always performed with honesty and great expertise. In the world of automotive repair, you can't always trust that the work was performed properly nor honestly. My experiences with Bockman's have proven that they never provide less than a 100% of quality service and trust. I definitely value them.

Bought a used car from the owner at the shop, car is flooded with problems that the owner has…read morepurposely gone out of his way to hide. Bad engine and transmission. Check engine light came on as we drove home. Car guzzles oil and shifts rough. This car was supposedly the family car that they serviced and knew. I would advise against purchasing anything there

I was a big fan until my last visit. I got a flat tire and figured I would stop and get a used tire…read morewhile I waited for my replacement tires to come in. The guy met me st the door to appear to have good service. I told him I wanted to know what they had in used to just get me by. After a few minutes he came in and said you're all set...? I was too annoyed by dealing with my flat tire to argue. I asked if it had good tread and was a similar tread pattern. He said oh yeah and said he put it in a bag to keep my car dry. When I got home to put my tire on, it was uneven tread and not even remotely similar. Also, I looked at my receipt and he charged me $13 for lifetime rotation and balance!?! Why in the heck would I want that for a crappy used tire!?!? WILL NOT EVER RETURN! Unfortunate because I had bought a few sets here and have sent friends. Very disappointing and clearly trying to be deceitful in their service.

My car was making some exhaust noises. The dealership wanted to charge me over $1500 to fix it. So,…read moreI took it to Velazquez. Within 15 minutes, they found the issue and quoted me $150 to replace my resonator and realign my exhaust pipes. About 20 minutes later, I had a new resonator and I was driving off the lot. Great, quick service!

They used to be fair. Now all they do is try to rip people off by over charging for everything…read more Saved $250 by going to farm n fleet for brakes! Highly dont recommend. The girls behind the counter feel entitled for some reason to have poor additudes

I took my Cadillac CTS to Mike's after I started feeling every bump in my bicuspids! Turns out my…read moreair shocks were completely shot. They got me in right away, gave me a straightforward diagnosis, a fair estimate, and had everything fixed in just a day and a half. The difference is night and day - my car feels brand new again, SO SMOOTH! The team at Mike's are true professionals! Skilled, honest, and genuinely nice people who clearly care about doing the job right. I highly recommend them to anyone looking for a skilled team of trustworthy mechanics!

Hi, everybody this place is a joke.I'm bringing my car.Keep my car in garage for a year.Never fixed…read morethe problem.Charge me $600 dollars for replacing spark plugs stupid shithole, place!!