Tuve una excelente experiencia en Xperts Auto care. Desde el primer momento me atendieron con…read moreprofesionalismo, honestidad y mucho conocimiento. Me explicaron claramente qué tenía mi vehículo y no intentaron venderme cosas innecesarias, algo que hoy en día es difícil de encontrar. El trabajo fue rápido, los precios justos y mi carro quedó funcionando mejor que antes. Se nota que realmente se preocupan por sus clientes y por hacer un trabajo de calidad. Si estás buscando un taller mecánico en el que puedas confiar, Xperts Auto care es el lugar indicado. ¡Totalmente recomendado!

Avoid this place!!!! I went in to get a simple oil change, the door to go in is around the back of…read morethe shop. I pulled in a spot on the far side grass where there were at least 5 other cars parked and went in and asked about an oil change. The clown behind the counter told me I cant park on the grass even though there were no other places to pull into to go in. I was like ok sorry about that, I didn't see any place to park by door and he replied there are spots around the side of building....the spots he referred to were a good walk around to the door to go in. So I was standing there and he finally said you need to move your car now, so I replied so do you want me to pull up to a door and he said no move your car then come back in and I will tell you what to do.....That was all I needed to hear and left. Worst professionalism I have ever encountered. I will never go there again. If there were a negative rating that's what they would have gotten. Learn to be professional next time and yo might get more return customers buddy.

Just relocated to Rockford and was referred to Powders by a coworker who has been taking their…read morevehicles there for over 20 years. Called on a Friday, spoke with the Owner, Mike. He was very kind and courteous and took time to listen. I brought in our van at 7am on Monday, when they first open and he took time to better understand the situation and promised a phone call follow up. About 845 he called to give me four options on how to fix it. I never felt pressured to handle it a certain way and it was obvious he is there to provide great customer service. I approved the work and had the van back at the end of the day. So far, so good. Price was fair for the amount of work that was done, and certainly beats anything you would pay at a dealer. Turns out I had some work done at a dealer back in June and they didn't catch something that Powders did. Very happy to have found a great shop this quickly upon arriving in Rockford.

We have been bringing our cars to Larry and Mike for years. They do terrific work and go out of…read moretheir way to accommodate our schedule. We have had a couple cars last longer than most people would expect thanks to the excellent work performed by the team at Powders. We often recommend them to our friends and co-workers without any hesitation, because we know they will be treated well and their cars handled with care.

I have had two dealings with this auto repair shop in the last two years , and have had…read moredisappointing out comes on both occasions. Shoody brake job on a Friday night, get the car outta here so we can close type of work. P0700 code that I spent over $500.00 on and car still does same thing. Took it back and they will not stand behind there work. If someone says this is whats wrong with your car and this is what it costs to get it fixed . Then won't stand behind there work? AVOID AVOID AVOID.

A simple mind works in simple ways. I have been trusting L & M Garage to trouble shoot and repair…read moremy vehicles for many years. They are up front with a cost estimate baring any unseen circumstances. They will go into great detail on your problem explain what has to be done and show you your old parts and how they have worn out. A very busy place so stop and make an appointment for repairs.

Listen. Good reputable mechanics are hard to find. And I really don't want you all flocking to…read morethis place, makes it harder for me to get in. But I would equally feel rotten if I didn't tell the world what a good place this is to take your vehicle. From oil changes to full engine replacements these folks know what they are doing. (Yes, they replaced my engine!). The customer service is wonderful and is not comparable to any other shops in the area that I have found. But I am also not looking. I have found my shop and I am very grateful to have done so. Very satisfied customer Scott S

Excellent value, service and quality…read more. My car made some unfamiliar sounds and would not turn on. Bockman's quickly towed my car and was able to give a detailed inspection and fixed my car in no time. Aside from great timing and service, they offer tons of great benefits and deals unlike no other!

Bought a used car from the owner at the shop, car is flooded with problems that the owner has…read morepurposely gone out of his way to hide. Bad engine and transmission. Check engine light came on as we drove home. Car guzzles oil and shifts rough. This car was supposedly the family car that they serviced and knew. I would advise against purchasing anything there

I was a big fan until my last visit. I got a flat tire and figured I would stop and get a used tire…read morewhile I waited for my replacement tires to come in. The guy met me st the door to appear to have good service. I told him I wanted to know what they had in used to just get me by. After a few minutes he came in and said you're all set...? I was too annoyed by dealing with my flat tire to argue. I asked if it had good tread and was a similar tread pattern. He said oh yeah and said he put it in a bag to keep my car dry. When I got home to put my tire on, it was uneven tread and not even remotely similar. Also, I looked at my receipt and he charged me $13 for lifetime rotation and balance!?! Why in the heck would I want that for a crappy used tire!?!? WILL NOT EVER RETURN! Unfortunate because I had bought a few sets here and have sent friends. Very disappointing and clearly trying to be deceitful in their service.

Merlin's has serviced my car several times. They always provide quality service at a good priceread more

I went in to get my oil changed, and they immediately came back to tell me my back shocks were bad…read more I knew my vehicle wasn't feeling up to par, and thought they were going, so I had them change them out. Then they came back and said I had an oil leak and that they would put some dye in the oil and for me to come back so they can see where it was. I went home and looked on my garage floor for oil, and there was nothing. I took it to get a second opinion, and LOW and behold, NO LEAK. I feel they ripped me off of the shocks, but 1 I can't prove it, and 2 I knew the shocks were getting old(I have a 2007 vehicle). I will never take my vehicle in there again, they took a woman as a sucker, and I bit.

They used to be fair. Now all they do is try to rip people off by over charging for everything…read more Saved $250 by going to farm n fleet for brakes! Highly dont recommend. The girls behind the counter feel entitled for some reason to have poor additudes

So I came here with a simple repair to my exhaust system i literally needed a couple bolts and a…read moregasket which I had already purchased prior to coming here... They got me right in which was nice but they then tell me that I have the wrong gasket and if I was gonna buy one from them it would cost me $90.00 for a $12.00 gasket.. So I asked them if I could run to the parts store and grab it and bring it back which they said was fine.. I get back within 15 minutes and they all went on lunch so I sat there for a hour waiting for them to get back.. I notice the guy once he was done working on my car turn it on to test it to make sure it sounded fine and wasn't loud anymore... I then get a phone call from them because I was outside in the parking lot so I walk in and they proceed to tell me that the gasket wasn't sealing properly and they'd need to cut a section out and re-weld a new section in which was them straight up lying to me in hopes I'd say yes so they can charge me more... Not knowing I'm a mechanic I ask them is my car quiet again to which they replied yes so I said then why would I do what you recommend and they said nothing.. Moral of this story is this place will try to bullshit you into thinking your car needs more work than it actually does and I'd recommend going somewhere else honestly where the people are more honest..

I took my Cadillac CTS to Mike's after I started feeling every bump in my bicuspids! Turns out my…read moreair shocks were completely shot. They got me in right away, gave me a straightforward diagnosis, a fair estimate, and had everything fixed in just a day and a half. The difference is night and day - my car feels brand new again, SO SMOOTH! The team at Mike's are true professionals! Skilled, honest, and genuinely nice people who clearly care about doing the job right. I highly recommend them to anyone looking for a skilled team of trustworthy mechanics!

Hi, everybody this place is a joke.I'm bringing my car.Keep my car in garage for a year.Never fixed…read morethe problem.Charge me $600 dollars for replacing spark plugs stupid shithole, place!!

We have been going to Mike for over TEN years and he has proven to be the most trustworthy mechanic…read moreI have ever known! For instance, one time we took one of our cars in and it only needed something tightened or whatever (not sure exactly), but guess what?? He didn't charge us ANYTHING! He consistently has done great work at great prices. It was less expensive for me to have my car towed from Chicago and get it fixed at Campbell's then get it fixed here. A $1,300 plus tax fix turned into $700. NOTHING beats an honest mechanic!!!! So, take your car to Campbell's and you won't be disappointed.

These guys are the most honest garage I have ever dealt with. I'm from the west coast and drive a…read moreSprinter. Had a major vibration, took it in and was told it was my drive shaft. They ordered the part and had me back on the road. If you live anywhere in the area I'd take my car there.