I was going there for some time to get free air in my tires, as it had advertised out front. The…read moreguys would come right out and help me! Very kind. This went on for some time. Recently I went in for air, complaining one tire was consistently reading down on my dashboard. I was concerned! The worker found a nail in it. I was just going to get it fixed then got to thinking these tires are original and have 60,000 miles on them. Maybe I better buy all new tires?! I started talking to the sweet manager and because of their past kindnesses to me, I gave them the sale! They put them right on. I didn't even have an appointment! So far very happy with my new tires, feels like I'm driving on air. I do recommend this place and their workers!!

I went to the location at 3617 W State Street to purchase 2 tires. I was told that they didn't…read morehave the tires needed for my rear, but they had 2 that were cm off and wouldn't affect the ride of my car. Due to time constraint I took the two tires ($498) and ordered the correct ones to be installed upon shipment. But,... Before any of that could happen, I left with two new rear tires and went upon my way. My TPM light was still on, but I figured it would reset soon, then 15m on 90 exprwy my Red Tire Pressure light came on. As I looked for the closest exit, BAM my tire blew. Yes the tire I'd just purchased blew completely off as I was travelling on expressway. I had slowed down luckily, but it could have been a disaster. I called the location and spoke with Clementine. He said I must have done something for the tire to blow. That is unusual. I stated that no I did not hit anything or run over anything and that my light was on right after I left the location. He said I would have to come in to have the car and the tires checked. I did so following day. He showed me my tire and stated that my alignment could have caused it. I stated that was highly unlikely that an alignment would rub a new tire to the point of blowing in 20 min. He stated there was nothing he could do and that he wasn't refunding me. I had initially intended to have the tire replaced, but because of the despicable treatment and the continued accusations that I had been responsible for the tire blowing out. I stated I wasn't comfortable doing business with them and wanted my original tire and spare. He stated he wouldn't do that and I said that the tire has a warranty on it at least for 48hrs, even though I did not purchase the additional warranty. Finally I asked him to call regional manager. He did so. He waited on 4 people after hanging up from the call, and finally came over to state that he would refund me and replace the tires. I do not recommend this location and warn anyone about their practices. I do not believe you get what you pay for. I don't believe my alignment was checked. I don't believe my tire was installed properly. Beware.

We went to this shop for help with a flat tire that we couldn't remove, due to lug nuts being…read morestripped & a bad jack. A young man named " Ernie " offered to help us, as the car was about a mile away, and we didn't have roadside service . So he followed us to our car, used his phneomatic tool to remove the lugs, took off the flat, and put on the spare. We then followed him back to the shop where we bought (4) used tires because none of the tires were good on our car. Ernie never complained ( it was quite cold outside ), he gave us such a great price and took care of this problem completely ! Please stop here if you need a used tire or (4) like we did... I HIGHLY recommend this shop for the kindness, the fairness, and complete professionalism we witnessed today. We are so very grateful for Ernies help !

Fantastic service. Arrived without an appointment, had a slow leak in a tire. The shop was very…read morebusy, but within a couple minutes I was greeted, asked to wait for an open spot - they said it would be just a few minutes while they finished up other vehicles. Had my car in and out with a freshly patched tire in roughly 20 minutes, even after waiting. These guys are efficient, good at their jobs, and eager to fix your issue. Total difference from some of the other local shops. Definitely recommend.

Worked with Eric to get four new tires for my husband's Cruz LT. I admit that Rockford was a little…read morefar to go for new tires but Eric got us a good deal and Tony puts a lot of miles on his car for work every day so it was money put to good use. The shop was bright and clean with a good waiting room area. Staff checked for problems like alignment and they even gave us an alignment which combined with the new tires meant a much smoother ride. Eric worked tirelessly to get us a good deal. If you need new tires and are local to Rockford or don't mind the drive, check this place out.

Friendly service, good price, mediocre tires. Personally, I think good tires are critical and I'd…read morepay extra if they offered better tire option.

Joshua was very friendly, professional, and informative. The prices were great. I was in and out in…read moreless than an hour

Absolutely terrible service. This place wasted my time TWICE and couldn't even get a simple tire…read moreappointment handled correctly. The first time I showed up, they didn't even have my tires ready. Then they called me to schedule another appointment, so I wasted more of my time going back, only for them to install two tires and claim they couldn't get the bolts off to finish the job. How do you schedule appointments with customers and not have your act together? If you can't do the job, be upfront about it instead of making people drive out there twice for nothing. My time is valuable, and this place clearly doesn't respect its customers' time. Completely unprofessional, poorly organized, and a frustrating experience from start to finish. I would NOT recommend this place to anyone. Save yourself the headache and take your business somewhere else.

Found a place to call home for my oil changes & repair!…read more Provided excellent service every time I brought my car in and follow up issues without problems. Friendly staff, clean lobby, restroom, and a television if you don't fancy the fine selection of magazines. Will be back with my own oil and filter for my next oil change!

Merlin's has serviced my car several times. They always provide quality service at a good priceread more

I had my brakes repaired and got an efficient and reasonable estimate. The work was done the same…read moreday I brought it in, which happened to be a Saturday. Great with communication, pricing and work!! I would highly recommend!

Tuve una excelente experiencia en Xperts Auto care. Desde el primer momento me atendieron con…read moreprofesionalismo, honestidad y mucho conocimiento. Me explicaron claramente qué tenía mi vehículo y no intentaron venderme cosas innecesarias, algo que hoy en día es difícil de encontrar. El trabajo fue rápido, los precios justos y mi carro quedó funcionando mejor que antes. Se nota que realmente se preocupan por sus clientes y por hacer un trabajo de calidad. Si estás buscando un taller mecánico en el que puedas confiar, Xperts Auto care es el lugar indicado. ¡Totalmente recomendado!

Called around & was quoted $160-220 to mount/balance 4 new tires, called these guys & quoted $80 &…read morethats what I paid! I was in/out in about half hour & the receptionist was very kind. I'll definitely be back & recommend to others :-)

Always used this shop and loved them until last 2 yrs..now a young Asian girl is working the…read morecounter and running scams..she thinks people are stupid? I was told last time that they only had 1 tire to fit my van...she showed it to me...the tire was bad!!!! Miraculously a different brand was on my van and was chartered the same premium for a tire that didn't exist...the time b4 I just wanted a alignment done while waiting for my new tires,she tried to bullshit me that the new tires would throw out the alignment...b.s..new tires only change ride hieght...I lived this place b4 miss scam artist came along...hey fire her I will come back..but not until then

Marvins has never disappointed me they are curtious, professional, fast, and great in price. I have…read moregot tires repaired and purchased new and used for me and family. I will always go here for my tire needs. S.M.

New building bad attitude,I asked a question they gave me a bad vibe,he said you don't want you can…read morego we don't need you we let your car down and you can go...YESSIR I'LL GO I'll pay extra before I go back