Customer service totally horrible tot wasted my time because the person who made my appointment did not do there job and wrecked my whole day will never use the place ever again never horrible experience read more

Stay away. They fail on so many counts. Wildly overcharge for services (quoted $1400 for a brake job that was completed by another local shop for $750). We to have tire sensors installed, was again way overcharged, but when I went to leave, they started negotiating price with me. What is this, Let's Make A Deal? On a small repair? I decided to let them do it, because I went from being massively overcharged to only being overcharged. But hey, time is money, right? WRONG. Was told it would take an hour. It took 3 hours. Long periods where no mechanic was near my vehicle. The guy in charge of the mechanics has a nasty attitude too. Stay away. Then my wife goes in with a nail in a tire. No big deal. They tell her it is not fixable; she needs to buy a new tire. I smell manure. I go in with the same tire the next day, and they plug it no problem. Stay away. You have been warned. read more

Eric was fantastic! I told him what I could afford, he explained what I needed and what I could get for a price. Took great care of me, total professional. Fast, easy, great deal. read more

Went in to get my front brakes replaced last summer after changing my rear brakes a few months prior. My boyfriend noticed that my rotors seemed warped when driving my car and I reassured him that everything was new. I pulled out my receipt from the service and it states "Cust states she need FRONT brakes", and the receipt then goes on to show all the charges for REAR brake pads, REAR rotors, and REAR rotors. So they basically changed my already new brakes and left me driving on my old front brakes, further warping my rotors. Glad I paid $642! I realize I should have analyzed the receipt when I left, but sometimes you just expect simple jobs to be done correctly especially when you're paying hundreds of dollars in labor fees. read more

Mavis Discount Tire - Tires Near Me - Pawling, New York

Customer service is non existent. I stood in front of a worker who was on the phone for ten minutes. Any kind of acknowledgement would have been appreciated. None. He then gets off the phone and walks away. Still nothing. Another man came in and asked what I needed and I told him I made an online reservation on 8/22 for 8/25 at 5pm. It was cancelled at 3pm due to their lift not working. Weird because they have seven. I made another reservation for 8/26 for 5pm. I was told that reservation would not be honored because the guy that does inspections is working on brakes. Okay. He said that the online reservation system does not work and I should have called to double check availability. Why? That is the whole purpose of an online reservation system. He then started yelling that he would get rid of the entire system because it's crap and that I should come back tomorrow. No thanks. They lied about the lifts the day before and now they're unavailable to accommodate a reservation that their system accepted. Do yourself a favor and GO somewhere else... read more

I've been here a number of times and have had very mixed experiences. I believe management changed at some point in the last 2-3 years, so that may be a part of it. I will not be going back to this location if I can avoid it. Pros: - Sometimes the staff at the desk is friendly and helpful Cons: - Had an oil change done and when they closed the hood, the support arm was not placed back in its bracket. I heard a knocking noise and opened the hood to discover that the support arm had fallen down next to the radiator and was in contact with the fan. - Had struts installed on my (white) car and it came out _covered_ in greasy hand/fingerprints. I'm not generally fussy about this sort of thing but there wasn't even an attempt to clean them up. I also made a point of tipping the mechanic for this job and he did not say thank you or really even acknowledge the gesture. - As part of the strut job, they had to do a brake job. I'm not entirely sure why but whatever -- I know this work doesn't happen in a vacuum. Needless to say, this added time and costs to the job. I was told that an apprentice/intern/whatever helped with the brake job and, upon leaving, the brake pedal began going almost to the floor. I came back the following day (Saturday) and was told that they didn't have anyone in who was capable of even looking at the car. (If not, then why are you open?) So, I drove to the Poughkeepsie location (Freedom Plains Rd.) and they saw me immediately, determined that the brakes had not been properly bled and fixed them without charge. read more

I have been going to Mavis in Pawling, NY for 20 years for tires, oil changes and brakes. My front brakes were chirping, so I went there for new pads. They recommended new callipers and brake lines in the front as I had stated that the front passenger side had seized previously. They called me and recommended I replace the rear passenger calliper as the brakes felt "squishy". I agreed to all recommended repairs and paid when done. I started my car to leave and the brake pedal went straight to the floor. When I told the manager, he said it must be the master cylinder and to take it to a garage near by. He drove my car with me in it to the garage, pumping the brakes to stop. The garage determined that the rear passenger brake line wasn't tightened to the calliper, allowing fluid to leak and air to enter the line. $125 to diagnose the problem, tighten the line, add fluid and bleed the line. I asked Mavis to refund the $125 from the over $1,400 I had paid them and they have yet to respond. I am a little disappointed. read more

I visited this location on many occasions every single time we had issues. I would definitely not recommend this location to anyone at all.

Scratched my paint with tools and said nothing! WAS JUST AN INSPECTION. Next time you should have the decency to fess up and tell the owner of the vehicle! Can't do something as simple as remounting a tire without causing damage? Had the mechanic doing the inspection put the tires back on this would have never happened. Almost 2 hours for an inspection with an appointment is also ridiculous. Ranting and raving on how well I take care of my car and what great condition it was in and this is what you do? read more

Mavis Discount Tire - Scratch no one cared to tell me about done during inspection while remounting tires! - Tires Near Me - Pawling, New York

Great Service. Had tire installed that could not be repaired. Road Hazard Warranty saved me $100.00 !!

I had a great experience. Inspection and brake job both completed People who worked there are pleasant, friendly and knowledgeable. Waiting area was clean and comfortable. No complaints. read more

Took my car up to them for a brake line repair and eventually found out that the mechanic would not perform the repair and was told they would need to tow it at there expense to Carmel and as of 1230 Friday they still are fudging around with I'd. they said they need to talk to the general service manager but of could he has and emergency and they can't get in touch with him. So now after speaking with them they are now going to proceed with the repair for 1100 dollars for 2 break lines. Not even oem ones. And they will need it for 2 days. read more

Came to Mavis last week for a scheduled appointment. And was not told the machine was down so I made a new appointment to install my tpms. I was quoted on the phone and also was told the sensors I needed to work with their machine. I went out and purchased the ones that would work for them even though I already had a set. I then get to Mavis and they gave me a quote once again. While all my wheels are off they came back and asked if I wanted programmed. Well that's part of what I discussed. They said no it's more. So now I am getting my car Back with no work done even though I was quoted a price. Bad customer service and shady practices 2 weeks in a row. Stay away. read more

I spoke to David over the phone and he was extremely professional and accommodating. The service was taken care of within an hour. The gentleman at the counter was also very helpful and friendly. read more

If I could, I would give this specific location 0 stars. The person and that is being overly generous, working the counter, identified by an actual worker in the bays as "Steven," what a terrible representative of Mavis Discount Tires. On our way to Lakeville, CT from Westchester County, NY and i noticed the tire sensor light came on. I was able to stop in Mavis Discount Tires at 44 Route 22, Pawling, NY, as I purchased these tires recently at Mavis Discount Tires in Mount Kisco, NY for my 81 year old mother's 2018 Honda CR-V LX. I explained to Steven that we were on a roadtrip and I noticed the tire sensor light came on and asked if he would be able to have someone take a look. He asked If i would be leaving the car and I told him, "No, we are on a toad trip to CT now, and I'm with my Mother." He responded with, "Well, it will be quite a while!" I thanked him and apologized for bothering him and asked if i could check the tire pressure myself at their air pumps! I'm sure glad my 81 year mother didn't go inside to be spoken to like that. There was only one customer visibly there waiting for her vehicle too. Absolutely no service and a rude greeting. read more

Simple brake job on my husbands and a tire replacement has taken weeks to complete due to on going issues and it's STILL not resolved. Took an entire weekend w no phone call to say it's ready the first time, only to have the van making noises immediately after, took DAYS to get back in and STILL no calls made when ready and never even put the tire on. I've never had such a shabby experience in my life and will NEVER go back or refer any clients there. I'd give negative stars if I could . There's other places around , don't go to this one. read more

Great staff and great work, was done quick and have no complaints. Thank you! Will definitely be back again for more service.

The guys were so helpful when I found myself with a flat tire on a holiday weekend! They fit me in and got everything done within an hour. They made sure all my tires were in line and made sure to let me know if I need anything else while I was in the area to come back! Thank you!! read more

Just went in to fix my rear end tire. Usually it takes about an hour or more. But they have a new team in as of 12/10/22 and they are IMPECCABLE and completely PROFESSIONAL AND RELIABLE. I was greeted by the two front desk agents and mechanic who immediately took the tire from me and went to work while also juggling his other responsibilities. I was out of there within an hour with my tire. The two front desk people were able to get me in next week for an inspection while I waited. Usually this Mavis is plagued with bad reviews but I hope that people can GIVE THIS BRAND NEW TEAM A CHANCE. The customer service is 10/10 now and the mechanics are GENUINE AND TIMELY. I hope whoever owns this franchise COMPENSATES THEM WELL for their attitude and service. read more

Joe the manager seems to enjoy attending the more appealing females and even better if he can get over on them. Other than that, real dick head attitude. "Rear tires are bad, almost bald..." let me tell you. Doesn't even give wheel alignment specs. Car could be all out of whack and he wouldn't tell you. read more

Knowledgeable and good service Customer service was very helpful. Also knowledgeable about all makes of tires.

I went in to get a nail fixed in my tire. They told me it would be done quickly. I waited an hour. We were only servicing one other car at the time and staff was standing around chatting. They lost my business. read more

Had a flat tire on holiday weekend, they were very polite and professional on the phone and at the store. Tire was done sooner than expected and they helped put it back in my car. Hope the keep up the good work. read more

Where to start...so I walk in and need 4 tires. Sales person tells me it will be an hour to 2 hrs..to be sure just come after 2hrs and it will be done he promises, only one car ahead of me. I arrange a ride and come back in 4 hrs having to get a taxi cause I couldn't find a ride. I walk past my car and my snow tires are still on my car. I'm obviously not happy. I walk in and say is there a reason you haven't touched my car, the salesman starts rummaging through papers and says ow your are next..I gave them 2 extra hours and replanned my day to allow for this..and they couldn't even keep track of someone willing to spend 700 bucks? Never will I walk into this place again..incompetence is strong here. Save yourself money and time. Order from tire rack and get a local guy to install them.. read more

Mavis in NY replaced my wheel bearings $896.31, 75 miles later they went out and welded to my GOOD spindle, total now on my van, $1,337.31 to get their mess straightened out. I'll take my reviews down when you give me my $896.31 back Mavis NOT until. read more

A friend brought car here for brakes and tires before selling me the car. Not even 6 months later and all 4 tires were defective and my brakes need to be fixed already because of Mavis' negligence. They are not covering anything either because the car has switched owners even though its under the warranty timeline. I will never deal with Mavis again and neither should you. CROOKS!!! read more

I came here about a year ago to swap my wheels. I had two sets - winter and summer tires. both on their own set of rims. Literally all that had to happen was put the car on the lift, remove all 4 wheels, and put on the other set of 4 wheels. I could have done it myself but it was so hot I didn't want to. I called the day before to make an appointment. I show up and I waited TWO HOURS before my car was even brought into the bay. What is the point of making an appointment??? Took them another hour and a half for what should have taken 20 mins at most. The guy at the counter kept giving me attitude as well. This wasn't my first bad encounter with Pawling mavis. Avoid like the plague. read more

I went down on a Sunday morning. They were finishing a car and all the other bays empty. I left off my car being told that the person with an appointment was late. I waited 45 minutes... my car sat as they waited for the late appointment. My job was relatively quick (fix a slow leak in one tire.) I got frustrated watching NOTHING happen. I took back my car, went to a Monroe shop.... they were rather busy. However, because it was a simple job they "slotted" me in and I was all set in 20 minutes. Terrible. read more

Whole lot of additional charges added into tire quote not impressed. Get everything in writing and their price guaranty is before all their added extras- go figure . read more

I'm so happy I came here they really went the extra mile to make my life easier. They found me a great deal on tiers. Even better than BJ's and they even fit me in to get my inspection done. I was in a rush too!! They did everything I asked and them some. I couldn't have asked for a better experience. Thank you again Mavis in Pawling, New York!! read more

Just had the best experience with these guys. They were kind, quick, and fair. They went above and beyond to make my visit seamless! I would highly recommend them! read more

Today, 11/13/19 I did receive a return call from the District Manager; Dom who was very apologetic and seemed concerned about my experience yesterday at the Pawling location. After a lengthy conversation, I was informed that my concerns would be addressed and that he is working on hiring more staff. So we shall see what happens over then next few months. Best of luck to you all. read more

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Seriously, don't waste your time. I came by with my car on Monday for an oil change, they said call tomorrow because they hadn't had their oil drum drained. Called Tuesday, they said the oils drum was drained but now they had no oil for the cars and to call back Wednesday. Called Wednesday, they said the oil drum was drained and they had oil and to come in. An hour later I'm on my way there and someone else for Mavis calls me and said they couldn't see me because they hadn't had their oils drum drained. Knowing I asked this exact question this morning and was told it was drained by the other guy, I asked this guy "so you're telling me it was drained since Monday?" He said that was correct and to come back after 12. I arrived at 12:30 and while there was only 1 other person waiting, my car didn't even get taken into the garage until 1:26. read more

Awful customer experience. I dropped off a punctured tire for them to fix, and after a week of waiting they told me they wouldn't replace a single tire, only all 4, despite having told me the opposite on the phone in the first place. When I went to pick my tire back up to take it elsewhere, they kept me waiting for over 2 hours, and were incredibly rude. Every time I approached the counter to ask about things the employee just left the room when he saw me walking towards them. Save yourself the time and hassle and avoid this business like the plague read more

A little on the expensive side. I think the labor last time I checked was 82.00 an hour. They are helpful and friendly and they have free tire rotations of you buy your tires from them. They do NOT do tune ups; but they do perform fluid changes and usually service is fast when a reservation is made. They have office cubes to work in but no wi-fi. If they had wi-fi this place would rock. Do your self a favor and of your are waiting for an hour or so for your car and you need to get work done. Go across the street to Blondies Deli; they have free wi-fi and good food. They will let you hang out for a while until you car is done. read more

Mavis Discount Tire - Tires Near Me - Pawling, New York

Wish I could give them NO stars! Called for an appointment for an inspection and was told I could come in the next day between 8&9. Arrived at 8:10 and waited in the sitting area for 15 minutes before the only guy working was free and at the front counter. I told him I was there for an inspection appointment and he stared at me blankly for a moment before saying, oh wow, I don't think I've seen our inspector yet today I will have to call him, give me a few minutes - he returns to tell me that the inspector is about 3 hours away and to come back in around noon if I didn't want to hang out.... Ridiculous and terrible customer service. Why not call someone if you're not going to honor their appointment. The waiting area was absolutely freezing - probably colder than outside and hardly comfortable enough to wait 3 hours in, let alone how long I had already waited. AVOID THIS PLACE!! read more

Inspection $25. Mavis inspection $150. My wife went for an inspection and I see on my credit card bill $150 charge. She tried not to tell me that they rooked her. They saw it was a woman and duped her into a "radiator flush." Cmon man! the dealer replaced that fluid less than 6 months beforehand. Do not let anyone that's not mechanical car savvy bring your vehicle in cause they will salivate. It was an inspection! Question: When does a radiator flush become part of an inspection? Answer: When your unbeknownst wife brings the car to Pawling Mavis for an inspection. Jackals read more

Bought 2 new tires in February and they already have dry rot! Manager was no help and blamed it on the Ozone layer, whatever that means. I called the corporate headquarters who had me bring the car to a different location, they said it was normal wear! SEVEN MONTHS???? REALLY? I also had to take it back after they aligned it because they did such a poor job. YOU GET WHAT YOU PAY FOR! STAY AWAY!!! read more

I write this from inside the store as I wait because of my dissatisfaction. A great friend of mine bought me a set of tires, gave me the receipt and said, go to the store with the receipt and they will put the tires on for you. Awesome! I go there Friday at 5:30, they said we close at six come back tomorrow, we need an hour. Ok, I get it. I came back Friday at 3:30, they said come back tomorrow morning at nine cause we close at 5 and they have two hours worth of cars left. That is annoying. I come in Sunday morning at 9:15. The garage is full of cars 15 mins after they open, I assume from the last night. They proceed to hem and haw about the fact that the guy who sold the tires to my buddy shouldn't have done that. But they agreed to do the job. Ok... I go sit down and then overhear the mechanic tell the cashier that they aren't going to make any money on the gift certificate job. I later ask if mechanics get commission on tire jobs and he says no. Ok... Then how are they not making money in this? Maybe the guy who made the deal made a mistake. If so... good on them. I hope that he actually puts the lug nuts on because I pick up the same vibe as I do when at a restaurant with a waiter who you KNOW is about to spit in your food even though your pretty nice to them. Another customer with a Dual-ly Ford Pickup asks if they rotated the tires and two workers said absolutely not, you can't rotate them. Ok... Maybe I'm an idiot but a quick Google search screams yes, rotate your dually tires... They put the tires on in 1 hour 20 minutes. The staff seem knowledgeable but overly self assured. They lack good organization, the manager complained that tires were everywhere in the parking lot. I would not recommend to a friend. read more

My better half made an appt to get a brand new car inspected. The appt was at 2:30 and they finally saw him at 4:45 after he requested they give him keys back so he could leave. An appointment clearly means nothing to them. I told him not to go there as both other cars we brought to them for breaks required a second visit for poorly installed breaks/ridiculous break noise. Bad service. Bad quality. Avoid this mavis!! read more