Ended up here to repair a tire since my usual mechanic isn't open on the weekend. Scheduling online…read morewas simple and the employee was able to easily pull up my information (have had issues with that in the past with Dorschel). The staff were very friendly and my vehicle was taken back promptly. They found and showed me a screw that had gotten embedded into my tire and then patched it up for free. I was in there for about an hour total, which wasn't bad given that they had a full lot (and then some) of vehicles to tend to. This location also offers free water/coffee/tea and I noticed they had a specific box to put used Keurig pods in to be recycled - always a plus! Will definitely make this place my go-to backup mechanic.

I called Goodyear today on July 3rd to see if they were able to help me to do an emergency reapir…read more as I was fully equipped with parts and tools. I needed AC machine and the person on the other line was very rude and nasty towards me. could've been a hero for today for helping me fix the truck and keeping linemen workers cool as they stand in the heat restoring power. I was also willing to pay for any inconvenience labor time that was necessary to use a/c machine.

A friend recommended this place when we were looking for somewhere honest to get our annual…read moreinspection done. We've now had our car inspected there twice, and also had some repairs done there. They are very honest with the inspections, they tell you what is wrong if anything and let you know if it is urgent or just something you should do sometime soon. They let us know that our brakes were getting to a point where they should probably have work done on them soon, and we scheduled that a few weeks later. For any work or inspection you bring your car in first thing in the morning, then wait till they call you to let you know it is done. You can't make an appointment at a specific time. How long it takes varies by how many other people got there first and how complicated what your car needs done is. If you're there without another car to go elsewhere, I suggest you take a nice walk down to the water while you wait.

Great service. Never had a problem getting an appointment. Quick service. Always responsive to…read morequestions. They give excellent advice. I never feel like they are taking advantage of my lack of knowledge. They explain things in a way that I can understand. Prices are reasonable and fair.

I came to Rochester to visit my kiddo who is in college. Turns out their roommate had been driving…read moreon a doughnut (spare tire) because they had a flat over four months ago. Oh my gosh! In true mom style I couldn't have that go on for another minute! I grabbed the keys and I checked Yelp and found browncraft garage. The yelp reviews were stellar and I felt comfortable going there. To be honest I expected to be ripped off a little bit because we all sort of expect that when we go to the garage in another city and especially for me as a woman... That concern is still there. I expected to spend more than $1000 bucks on four new tires - but it was closer to $800 out the door with their best tires, they also checked all the fluid levels change the oil made sure all the lights in the dash turned off and my kiddos were safely back on the road.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

I started taking my vehicles here last year after many local people recommended them as being fair…read morewith prices and having great/quality service. The reason why I'm finally leaving a review is because I got rear ended (very lightly) so I drove to them and they did a once over. No charge. Great customer service.

I go to Tire World for more than just getting my winter tires on and off. I got there for basically…read moreall of my car needs. Inspections, check engine lights etc. The staff are responsive and nice, especially because I don't know much about cars. One time I had a light on in my car and they fixed it but the light came back after a few days. They looked at the car again for free. I can't say enough good things about Tire World!!

Fantastic experience!! First, Johnny, the owner, is extremely friendly, genuine, and welcoming…read more It's a pleasure doing business with an actual person, instead of an automatron. Side note: his dogs, who were manning the counter, are ridiculously adorable!! The work on the car was fast and reasonably priced. He also has hourly appointments throughout the day for fast services such as oil changes and tire rotations. Very convenient and we immediately made an appointment for our other car. It's reasurring to find a trustworthy auto care business with an honest leader.

Absolutely the worst! They over charged me and then to make it better they left a wrench in my…read moreengine bay! DO NOT GO HERE!

Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

I have been relying on them for over 5 years now. Honest and competent techs. I can call and ask…read morethem questions about deals on tires from others and they respond honestly. When something pops up or something is due for a service, they recommend options and never push the sale.

Do not go here! This garage is a massive scam and the staff is wildly incompetent. They tried to…read morecharge me 3 times what I just paid at another garage for simple fixes. They didn't let me know when my car was available to pick up and when I did come to pick it up it was sitting outside totally unlocked. I have never seen an auto shop leave my car in such a reckless position. I cannot stress enough do not go here! Go to Wilmes, C+C, or literally anywhere but these chop shop scammers!

Jeez my experience here was biased by my desperation to have a fix, but they handled my problems…read morelickety-split with no nonsense. I don't live in Rochester, but when I rolled into town wth my 15-year-old Subaru, the exhaust system (resonator and exhaust pipe) just fell apart. I could tell it was busted because suddenly my meager 2.6 liter engine sounded like it was revving for a Nascar race. I only had a day in Rochester to burn, so I set an appointment for 8am at the nearest Mavis which seemed to be the safest bet for getting a quick turnaround. When I arrived on the dot at 8am, they informed me they didn't have an exhaust mechanic and redirected me to Cole Muffler (also a Mavis branch) across town. When I got to Cole/Mavis, I was greeted by Tyler (? I think) and he let me know that they would inspect the car and let me know ASAP what needs to be done. After 20 minutes or so he escorted me to the car and pointed to the exact parts that were failing (rusted) and why they should be replaced. He gave me the option of letting the less rusted pipe stay. No upsell. I opted for the full replacement because it was time for this car (16 years old). He told me it would be 1.5-2 hours so I took a long walk. When I got back the car was in tip-top shape and the bill was less than I feared. They charged for parts plus $160 for labor. This included a new resonator and new exhaust pipe. Didn't need a new muffler. Total was about $650 including labor. I really appreciate this branch of Mavis/Cole for attending to the needs of my car in such a professional manner, and on the spot when I needed to have the car for other business in Rochester. This branch brings a positive vote of confidence for Mavis, even if it isn't on their main sign.

I WOULD NOT GO HERE FOR ANYTHING OTHER THAN AN OIL CHANGE. I paid 1300 dollars to get my catalytic…read moreconverter changed. It was the only issue as on both may 18th and June 5th I got a code read and that was the only code that came up. I got it "fixed" at Cole muffler June 6th and the car was ready for me June 8th. I leave and immediately when I turn the AC on the car starts shaking. I went to go get it fixed and they quote me 500 dollars and they said that both me and two code readers just didn't notice this issue that they say has been here all along. They say a catalytic converter "technically" wouldn't cause an issue with the radiator fan, turns out although rare it can! Regional manager said a radiator fan wouldn't show up as a code and then once I said hey I googled it he pivots and said oh well it would if only blank happened. I told him hey I can show the code readings I did and he said he didn't want them. I had a lady on the customer service line say it's sort of expected that when u get work done that something might happen? This (in my opinion) made me wonder if that's what they do to get more work. If you're hoping the Mavis Discount Tire relations makes the work safe I would heavily warn you to not risk it. I habe a warranty for the catalytic converter fix that covered bad workmanship and steve told me he didn't know what he wanted me to do. Okay so I got it checked at another place and the issue could not have been here all along, so they were lying! Cole Muffler told me the issue was the radiator fan and in the two days that I left the car there, just to be told by Steve the issue was not his problem the radiator module got affected as well! A radiator fan is not something that you can just drive for months or even weeks and have your car be okay!