I went to this location to get my car inspected. I have never been to this location before…read more I got there at 8:30 and there were 5 cars waiting in line. It took roughly an hour and twenty minutes for my turn. That's a little over 15 minute a car. (Mine took 18ish minutes.) Very impressive. The waiting room was clean. The bathroom was clean. The cost was cheaper than my local Nissan dealership. Highly recommended.

February 23rd we had a Synthetic oil change on our 2024 Subaru Forester Premium charged $95.00 with…read morea $15.00 off coupon I can purchase the the 5 quarts at Walmart even with labor We feel robbed technical support was weak at best will never use your business again for these rates would never use you again I would expect additional refund Richard Looby 67 Hoover Road Rochester NY 14617 Walmart oil cost $26.97

I spent 1k on a part that needed to be replaced and mechanics at roc auto decided to go to the junk…read moreyard and get a defective part for about 300$ and put it on my vehicle and act as if it was brand new. I was told to comeback of the part continued to make noise. Which was very confusing because why are you taking my money and sending me home with my car after 7 days of alleged maintenance...only for me to still hear the loud noise coming from my defective axle which is attached to the differential. The number I was given to call back went to voicemail so I got a second opinion from another more honest and reliable mechanic ...who showed me exactly where the problem was....the mechanics at roc auto were irritated that I got a second opinion while I had both them and my new mechanic on a three way call...It's really a shame that these mechanics at roc auto conducts business this way...I would not recommend them to my worst enemy They make the rest of you mechanics look like scammers who take advantage of working class citizens.....thanks a lot You have been warned don't let them take your money

From the owner: We offer professional and reliable services to our valued customers and encourage you to choose us…read more Thank you for your choice!

I have had tire rotations, inspections, tranny flushes, and oil changes done here…read more They are always polite. The location is trustworthy.

They broke my car!!! I took my Mercedes to Valvoline for an oil change, and just a few days later…read moremy "Add Oil" light came on. When I returned, the vehicle was leaking oil heavily--something it was not doing before the service. They claimed it could be wear and tear, but the issue only started after my visit. It appears the oil filter was overtightened, which may have damaged the oil cooler/filter housing. I was also told I may have to pay for diagnostics if they deny responsibility. Very frustrating experience. Their affiliate shop who looked at the car wants 1,003.48 to fix. Never go to a valvoline they might break your car and won't fix it

The car wash line can be super long and slow. They have a long twisty path to the car wash and it…read moreis deceiving. Once you are in, you can't get out.

Well folks, being the New Year, I had to take care of "Black Nell". She had her 3 month manicure…read moreand pedicure. She is so happy. A young man by the name of "Spence" did a great job. 5 stars for Spencer!

Pulled in at 1:10Pm and pulled out at 1:38. Fast, thorough, and top notch service…read more Staff friendly, no one was sitting around, even though they weren't busy with customers, they stayed busy cleaning, checking people out, restocking, etc... they are friendly, hardworking, and appear to really like their jobs. Which is nice to see. East ave has a lot of pissed off employees, this place does not, even when working in the cold. That tells me their managers and company probably treat them well. Their employees joked with us, were appropriately friendly, and made it a. Nice experience, instead of a rushed experience. We get Synthetic oil, paid 118.00 for oil change. Which is standard for this area for a quick change. But I like Jiffy lube the best because they give a thorough inspection. I've been to this location 2 times before today. Today was the same great service. I wish the technician used a funnel to pour the oil. He spilled some on the engine, but as expected, he was quick to clean it up, so I am happy. After they changed our oil, our check engine light came on. They quickly wiped out a diagnostic machine, to check the codes. We just had it inspected the day before, so it didn't make much sense. Then they popped the hood and checked what the codes were saying. I also like that they work together as team, and it shows in their work, and the way they speak to each other, no sarcasm or shade, just joy and smiles.

We originally went to Jiffy Lube to get an oil change and a tire rotation ahead of a cross-country…read moreroad trip. We also wanted them to check out the car to see if there were any issues that may arise on the long trip. Paul was so thorough and so honest with us. He found some things that a Firestone mechanic missed back in February that could have caused some serious issues for us. He pointed out some things that would need to be done after the end of our journey instead of trying to upsell for us to get it done now. Paul also was very good at explaining all of this to us in a way that us non-mechanically inclined people could completely understand. He earned our trust today and we will not be going anywhere else in the future.

Everyone at Vesa are great. Always pleasant. Great…read moreservice,and great price. Highly recommend them. I've never had a bad experience.

An autoshop that goes well and beyond helping its customers achieve lasting performance of their…read moredomestic and foreign vehicles unmatched. My 2002 Jaguar X type running at it's very best thanks to well qualified engineered mechanics. Ask for Larry or Josh to make sure Nick is called up . Only the very best in my book. R/ John V

Got an appointment 3 days out and when I arrive they have nothing I needed for my car. I needed…read moretires and an oil change and they had only 3 tires for my car. I said well could I at least get an oil change? The guy goes in the back and says they don't have any oil for my car lol screw this place

Scum. Scammers. I brought my car in on Monday 9:30am to get…read moremy starter replaced. I was quoted around $600 and 2.3 hours to get it fixed. They told me they would call me when they finished system diagnostics and start working on the car. I received no calls for the rest of the day. I called back twice and they said the car not even been in the shop yet. One whole day wasted. Tuesday morning comes around and I get a call from them. Yup starter issue and a couple recommended repairs. I chose only the starter replacement. Side issue - $370 to replace/fix one ball joint??? The pricing here is outrageous. I get another call later in the afternoon that the mechanic BROKE one of the starter bolts and the threading CAME OUT. They said I had to pay an additional $295 for 1.5 hours to rethread the hole. You mean to tell me the customer is the one who has to pay for damage caused by the mechanic??? You mean to tell me there was absolutely no way to get that out in one piece? Did you actually try all options or decided to take the short cut and just charge the customer even more than what they needed on the car? Then hours later, I get another call where I was informed that bolt they broke was SPECIAL ORDER meaning it'll take a day to arrive. Great, I'm now without my car for 2 days, going into 3. Wednesday comes around they finally fix my car at around 10-11am. I wait until the afternoon to pick it up. They still tried to charge me for fixing damage they caused. A $600 initial quote becomes over $1000??? Does that sound reasonable? I argued with them and they at first not willing to take the fault. After a couple minutes, they decided to "eat the charge". Yes, you should. Your mechanic broke the bolt. You guys take responsibility to fix it. Not charge the customer even more. All in all, a 2.3 hour service took 2.5 days. The amount of inconvenience, annoyances, and anger caused by this service center. Never, ever, go here. I learned the hard way to not trust this service center.

Michael Gruttadaro did a great job drying off my car, very efficient and professional!read more

With winter soon approaching, I had to get "Black Nell" prepped for it. I stopped by Webster Delta…read moreSonic and had the Wash and Wax, plus the interior cleaned. A young man by the name of Jake Sossong did the job for me. I was really impressed with him. He knows the detail business and did an excellent job. If you live in the area call out there or go in and ask for him, it's well worth it. 5 stars for Delta Sonic and Jake.

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.

This has to be the friendliest Valvoline I 'be ever been to. Joe was the manager and was super…read moregenuine and created a wonderful experience. Will certainly be returning here for oil changes!

Would give it a zero if I could. Took our Nissan Murano for an oil change. They recommended that…read morewe change our rear differential fluid. We had 44,500 miles on the vehicle. They said it was due every 20,000 miles (lie). Then they stripped the fluid screw and said they couldn't change it. Called Nissan Service and were told in this climate it is recommended to be changed every 60,000. So now we have to pay to get the screw removed and a new screw. Shysters! STAY AWAY!