Have been coming to this location for years for all of my vehicle's needs! The staff here, especially Tom, have been very knowledgable, pleasant, and are eager to service my vehicle at the best rates! The waiting room is very clean and inviting! Also, please keep Danny at this location. He's the best! Thank you!! read more

This is the second time I've had to bring my car here and the second time they have tried to over price me. The change things without my consent and then expect me to pay for it. Also all of the workers are extremely rude! read more

I didn't have an appointment but needed an immediate tire repair. Bryan was able to fix it quickly. Everyone was friendly and very accommodating. I was very pleased with the service I received. read more

This is by far the worst place for service, I have been there multiple times and they are the worst. i brought my truck in for a tire plug they said it couldnt be plugged and they told me I had to buy two tires. So I had them order the tires never heard from them. So I took my truck to another place plugged it without any hesitation. went again yesterday for an oil change never reseted my messages still saying I need an oil change and never put the updated sticker in my window. also they are price gauging people back brakes for over 500 I can go anywhere else for 400. never go to the Hackettstown Mavis. they don't deserve even 1 star. read more

This service in February 2025 was to repair a tire that lost pressure quickly overnight. I was able to wait a little over an hour while they checked it and were able to repair it. $31 for this repair was a lot better than having to get a new tire this time. read more

Absolutely horrible experience, I have brought my 2021 car in for brakes and rotors three times this year. I am still having pulsating when breaking. They overcharged me and only replaced the rear and not the front brakes and rotors which didn't fix the issue. When I called to get a better understanding of what is going on and where we go from here, I was hung up on twice. And when I told them I was with a mechanic friend for technical advice they said, "then he can figure it out" and hung up. My mechanic friend DID figure it out, but I paid for a service that wasn't completed and now want my money back but cannot get in contact with corporate or the store itself without being hung up on. read more

I would absolutely recommend Mavis in hackettstown. Everyone was very attentive and professional. When I am satisfied with the service i receive, i like to spread the word. Special thanks to Bryan and Joe. read more

I made an appointment for an oil change, it would have been the first appointment time of the day, I showed up on time for my appointment and sat there for almost an hour before they even took my car in. Overall it was a bit over two hours for an oil change, I've never had one that took even close to that long before. read more

Not sure why there are a lot of bad reviews... I didn't see them until after my car was in the shop. That being said, I experienced none of what everybody else is saying in these reviews. I came in with a flat and needed 4 new tires put on by the next day. I travel a lot for work so it was essential that it was done by the next day. Told the person at the desk and he said that they can do it. I trusted his word and went along with it. Next day rolls around and they filled their promise. Thank you for squeezing me in and getting the job done in a timely manner! Don't let the reviews scare you... Typically people leave reviews when something bad happens. The price was on the higher end but was completely understandable with the timeline that I provided. Thank you Tom and the other gentleman who helped me out. read more

Priscilla was the Service Writer at the counter and was extremely professional & an absolute delight to chat with. This was only my second time here and I will absolutely be back. Highly recommend. Thanks for a great experience. Ken Beam read more

Mavis Discount Tire - Ken Beam with Buttercup - Tires Near Me - Hackettstown, New Jersey

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Confirmed would be waiting for oil change three days prior to appointment. Showed up for appointment and was informed it would be a 3-4 hour wait. read more

People have been complaining about the service here for over three years and nothing has changed. A lot of apologizes from the customer service department but nothing ever changes. Find another place to do business until more professional people run this business. It was a well run business when Howard was the manager. Have been going here for many many years, not any more! read more

Wonderful team! They fixed the nail in my tire and didn't keep me waiting too long. Great service.

Super as always. James, Bob and Tommy are terrific. They really care about their customers and know about all makes of cars

went in bc i thought my oil was leaking. told me he can't fix that but he give me a recommended shop and the shop was awesome. he even put oil in my car for me for free read more

Wow! How shady! My sister had a nail in her tire. Her tires were about 2 months old. She brought it here to get patched. They said the nail was in the sidewall and could not be patched. Then they tried to sell her new tires, they didn't have the matching tires in stock so then came the 4 new tire sales pitch. She then had them just put the spare on and ordered a single matching tire. They then tried to keep the wheel and gave her a difficult time about taking it back saying that they will keep the wheel so I can be mounted when the tire comes in. They finally gave her back her wheel and she went to another shop and the nail was not in the sidewall and could not have been anymore in the middle of the tread. Makes you wonder why they didn't want to give her the wheel back. I am shocked to see any good reviews on here. read more

they dont keep there apiointments and lie when they bring your car in shop..just to get you off phone.. they say it will be done today.. and doesnt get done . not even touched i live in town here.. if you need tires go to hackettstown discount tire.. same tires better prices by far.. no apoligies when they say something and then they dont do it.....made a appiomtment on a saturday for following wed. car wasnt looked at till thursday following day of what the appiontmnt day was... then was given the run around for days after for a 1 hour fix... had to pick up my car on sunday. they never got it repaired ,, car was there for 4 days with a 4 day advanced appiontment made ...i do not recommend going to this mavis ..... read more

I used Mavis on Rt 46 in Hackettstown earlier this year to replace 4 tires and get an alignment. - They confirmed the tires were in stock, but it still took 3 full days to get my car back- we dropped it off Sunday morning, and it wasn't ready until end of day Tuesday. - When I was finally able to pick up my car, I paid and got in my car to leave, but there were error lights on. I went back inside and asked them to check it again. - As I was waiting, I mentioned the wheel alignment to the man who had taken my payment, and was told no alignment was done. I asked why I was not told, he told me the machine broke. I pulled out my bill and sure enough, I was charged for an alignment. I asked why I was charged for a service I did not receive (and was not told I did not receive, until I asked)- his reply was: "We charged you $10 less." I said, "I am not paying for a service that wasn't done" and asked him to reverse the charge. This man, who apparently is the manager there, could not understand why I was not happy and claimed he didn't know how to do a credit, so I asked one of the other workers and he put the credit through. 4- I called corporate to make a complaint, but all they did was have the same manager call me. He offered a free alignment and would call me once the machine was fixed. I agreed, knowing he would never call me. Six months later, he never did call. I will never again use Mavis, and would not recommend them to anyone. If you do have no choice but to use them, watch them carefully (and check over your bill before making any payments!). read more

This place is a HUGE disappointment. I will not be going back there. They were very slow, 2 hours at least. They also mixed up my car with another one and made me wait longer because of their mistake. They wouldn't even own up to it. They were unfriendly and completely phony when dealing with the customer. One employee spoke so softly I couldn't even understand what he was saying. It's also expensive and shady. Shame on you Mavis read more

Went for an oil change a little after 8:00am and someone was not there to have the store open. Whoever opened was late. Then I wait in line, ask for an oil change and they ask if I had an appointment and I said no. So they ended up saying they couldn't do it. To top it off, no mechanic was even there. It seems like this place is unreliable and is very under staffed. I wouldn't trust them to do ANY work on my car, even an oil change at this point. read more

My partner bent a rim, and needed a new tire. We took it here, expecting that a business that specializes in tires would be the fastest way to get the tire replaced. It took nine days for them to get a rim from a junkyard and change the tire. Along the way we called several times to check on the progress. Every phone call brought conflicting reports on whether the rim was in, or when the car would be done. Either people don't know what's going on there, or they habitually deceive customers with time estimates. Next time the family mechanic will get it done in 2-3 days for us. Good luck with Mavis in Hackettstown. read more

Brought my car in for a slow tire leak. When I say slow I mean like weeks, I'd putting air in my tire like 3 times over a 3 month period but finally got sick of that and brought it in. Was told they couldn't fix it and that I needed a new tire (that I had to order myself). Less than 24 hours later my tire was completely flat. They insisted that didn't do anything and the nail must have come out, but it was still in my tire when I took it off to put on the spare. They then left me on hold for over ten minutes until I hung up. Horrible experience, do not go here. read more

This is the worst experience I've ever had with a tire place... False expectations of time and now I have a new problem that I didn't have when I brought my car in there ... This is going on 3 days I went in for 2 tires and a wheel alignment and now I have an issue with my traction control and they are telling me that they don't know what the problem is I even had to miss a day of work I need to have to speak to corporate asap Stay away from this company read more

DO NOT GO HERE - THEY WILL BREAK YOUR CAR!! Been going too Mavis Hackettstown for 8 years but never again!!! On 2 different occasions, first they forgot to put a TPMS Sensor back in new tire, said it was the car not reading it, and second time rotating tire mis-threaded lug nut and over tightened it. To fix their shoddy work it cost me almost $400. Left message for their "customer service" and never heard back. Would rate them 0 stars but its not an option. read more

Bought my tire in for flat repaired. When I received it back center cap was missing and the direction of tire was wrong. When called to have it corrected I was advised I would have to wait longer than the first time even though it was there mistake.​ I had photos of the rim before I handed to them center cap was there. read more

what a group!!! they were great. my tire was losing air. they checked with great care. the tire in question, was at 19 psi. although they checked and rechecked. there was no leak! I'm hoping for the best but know. if not, they are trustworthy. thank you guys! read more

Eric and the team are phenomenal! I dropped in because I was experiencing low tire pressure. They took me right in and fixed my tire all within 20 minutes! They're both courteous and timely and understand what customer service means! read more

have gotten tires on 2 vehicles at Mavis Discount Tires, Hackettstown, NJ. The team will schedule appointments as well as do their best to take walk-ins. They provide good service. Like anywhere just make sure the information they record on receipt is accurate such as auto mileage, includes alignment values. They can be a bit lax in recording information on the receipt but will correct upon asking. Work done on vehicles seems fine overall. read more

Brought my daughters car there for 1 tire to be changed because she had a flat. Jason at the front desk was awesome. They took my car right in and I was out in 15 minutes. Come to find out after sensor reading said 'low tire pressure' they never put the sensor back on the tire and they put wheel on backwards. Thank God I had someone recheck these errors. Pretty disappointed. read more

OUTSTANDING!! Having forgotten I put 4 new tires on in March of 2021 because who can remember anything these days thought I'd need 4 tires because I had a flat. Eric showed me on the tire when it was made and didn't try to take advantage of my forgetfulness and explained there was plenty of tread. They inspected the flat and were able to repair!!! Faith restored that honesty reigns supreme. They were quick and courteous and have earned a customer for life! read more

Made an appointment days ago and when I arrived I was told it'd be a 2-3 hour wait before they can get my car in. What's the point of making an appointment!? read more

Beware when paying your bill. They charge for extended warranty on the tire which is completely bogus. They don't let you know and made aware of. I made arrangements with them, they sounded nice, but had my husband pick and pay the car. He didn't check the bill. Lesson learned. Part of their scam. They said explanation on back of bill, but you could hardly read it. read more

Called ahead to see how busy they were because my husband and I were leaving out of town. They said they could get to me right away. I walked in and saw 5 other people waiting and asked again about how long the wait was. The guy working the front desk said around an hour to which another dude behind him looked at the work order (an oil change and a tire patch) and told me only 40 minutes. An hour later I'm still waiting and had to remind them about what they had said. They had forgot the order of people coming in and 2 other customers that arrived after me got to go ahead of me. They finally brought my truck into the garage and it's been 3 hours now and I'm still waiting. Ridiculous. read more

I wanted to love this place. It's close to home, and the STS that they bought was amazing. I'm really hoping it's growing pains, but when I went in there today they didn't have any heat in the waiting room. That didn't bother me initially, but then the service tech came in an asked how to turn the parking break off on my car. I admit the tech not knowing how to drive a Prius, I get, but when he came back and said the Senior Tech wanted to see me about it, now I'm at a loss. How does a Senior Tech not know how to turn off a parking break? I had to get into the car and show them. The hilarity continues as once back inside, the guy at the front desk asked if I wanted full synthetic or another type of oil. At first I thought he was just so use to the question he said it, but no, he too didn't know a Prius can't have anything but a full synthetic. It's not 2009... Prius' have been out for awhile now. There's no reason these teams aren't trained on them at all. By the way, after an hour in a 50 degree waiting room, having to all but show them how to do the oil change, I was charged the full $69. Not even a discount for this experience. read more

I would not recommend doing any service with this facility. The manager is rude, and the work inadequate. When I called about my issue the manager hung up on me. Do not use Mavis, it not worth the small savings you might get! They do not hold there commitments. So pissed off!! I also called corporate and still waiting on a call back! Unbelievable that they treat customers this way. Learn from my experience do not use them! read more

NO stars in my opinion!! I called this location early Wednesday morning, 6/27', and spoke with Brian about having a tire repaired due to a slow leak. I told him I couldn't get there until 5:30pm and Brian said no problem. I showed up at 5:3]pm and Chris told me he only had two Technicians and couldn't get me in. I told him about my conversation with Brian earlier in the day and he just said they couldn't do it. I then called first thing in the morning on Friday, 6/29, and spoke with Chris again. He remembered who I was and said he would definitely get my car taken care of. I also said I wouldn't be there until 5:30pm. So... I got there at 5:20pm and talked to Chris and was told they were too busy and couldn't get me in. Bottom line... their customer service sucks and they don't stick to their commitments. I will NEVER patronize this Mavis location again. Aggravation doesn't come near explaining my thoughts about them. read more

Had a flat tire and Tom the service rep and staff were extremely helpful. They had me taken care of in little time even while being very busy. Been using their service for over 8 years. read more

Won't be coming back here. Was told about an hour and almost 2 hours later they hadn't even taken my car in. Suddenly when I went to get my keys back to go somewhere else they immediately took it in. They did end up not charging me in the end for the oil change, hence the 2 stars, but still will not be returning. read more

I'm happy with the services they've provided. Travis, especially, is an asset to your company. Mavis should be proud of his customer service. read more

Never had such BAD customer service. Hubby brought the tire in Sunday for repair since it's closer to my work than the Mavis in Newton. We were told I could pick it up the next day and they would put it on. When I went to pick it up, they said they had nobody who could put the tire back on - they were short handed. It would literally take them less than two minutes to do it. They sure had enough time to take the tire, repair it, take my money and be rude about it. Will never go to this location again. read more