Talk about bad! Traveling from NC, I took my 2017 Toyota Tacoma into Kens Pit Stop in Delta…read moreColorado for an oil change. I was quoted $93.28 which was more than I have ever paid for an oil change, but said OK. After some time, the mechanic came into the waiting room to say he couldn't get the old oil filter off and implied I had waited too long between changes and now it was stuck. I told him the oil change was on time, using Toyota's mileage between oil changes guidelines. To make matters worse, There was no discount for the botched service and he even gave me the unused oil filter he wasn't able to put in. I said I wasn't happy, and he said he understood, but could do nothing more. If zero stars were an option, I would have chosen that!

My friend went there to get oil change, transfer case and transmission fluid change. After she got…read morehome she noticed a bad smell and fluid dripping everywhere. She then drove to her dads house down the road and he noticed the transmission plug was missing! They called the store owner he was very rude and he said that you can't prove we didn't put it back in, but he said bring it back and we will fill it back up for you. My friends transmission had to be replaced due to there poor workmanship and failure to stand behind their work at Ken's Pit Stop. I called him today and he said that it has been to long to take any legal action. Very interesting for an owner to be saying to a person who was trying to help her friend out! DO NOT BRING YOU VEHICLE HERE. THEY DON'T STAND BEHIND THEIR WORK. THEY ARE RUDE AND UNPROFESSIONAL. CONSIDER YOURSELF WARNED. We are filling a complaint with the Better Business Bureau also