my air conditioner could not keep up with cooling our one story home. called wojos. on coming out…read morethey put Freon in the unit. still had the same problem. said there might be a small leak but they never tried to find it. same problem next year. called bayside heating and air conditioning in port Clinton. they came out used nitrogen in the system. found the leak. also found a valve that was not operating properly. air keeps up with cooling the home. thanks to bayside heating and cooling . I really would never call wojos again. I really would not recommend wojos based on my personal experience. air conditioner has been working properly now.

Our furnace cut out during the extreme cold and had to call the emergency line. They came out…read morewithin 20 minutes of us calling and got our furnace working again. The service tech was friendly and helpful and answered all of our questions. They are reasonably priced, especially their emergency service calls. We will always use these guys!

The crew was right on time, did the job fantastically and cleaned up everything. The installer…read moreexplained the warranty and went over all the important details. Now our house is warm again. Peggy made sure to keep in touch with us regarding specifics of the install. I would highly recommend!

Had them to do a clean and check for $89. Guy said he couldn't clean because high CO level from…read moreinternal blockage or damage to heat exchanger. Charged me $100. Then said I needed a new furnace. Had someone come for second opinion said something was just loose and if the other tech would've checked better he would've caught. I would never use them again.

less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

Dylan and his team were phenomenal. My basement flooded Easter weekend and this time destroyed my…read morefurnace. They tried to fix what they could but it ended up with too much damage. He recommended a new furnace and gave me the option of getting one with 80% efficiency (what I had) or the 95% (I think). I turned the claim into insurance and my amount was almost enough for the 95%-er. Dylan came and did the new furnace in one day- so hassle. Very personable and knowledgeable. Would definitely do business with them again for all my HVAC needs!

Last winter I moved into a house with a defective HVAC system. Don did a great job of getting it…read morerunning again, but eventually it was clear it needed replacement. Troy quoted a price that was very fair. Joe and his team did the installation which required relocating the heat pump outside and the air handler in the basement. So it was a big job. They were very friendly, considerate and did a great job in less time than I expected. The system they recommended has been running for several months now, and has performed far beyond my hopes. Thank you so much. I recommend Mauder without hesitation.

Yes, they really are as honest as they say they are…read more After calling other companies and getting a convoluted runaround, I was able to reach Abe. He explained everything in a straightforward manner, and he already had an idea of why my AC was barely functioning. He intended to get the problem diagnosed and then fixed on the spot if possible. His associate arrived at the appointed time. He fixed the issue, charged a reasonable fee, and the AC is running normally now. In addition, Abe was very kind, fitting us in ASAP because we had no AC during high temperatures. We are very happy to have found this great company.

Honest Abe goes above and beyond to help his customers. He genuinely cares about their well being…read moreand you can see this in the attention he pays to detail. Quite simply, if you need help with your HVAC, call Honest Abe for services. He isn't motivated by mark-ups or opportunity to take advantage of a vulnerable situation. His company simply wants to help.

Honest Abe HVAC Review…read more My Central Air unit furnace coils kept icing up despite cleaning the furnace, changing the filters, cleaning the condensation drain, and cleaning the outside coils. I looked online and found that Brian Johns came highly recommended. I called and found that sadly, Mr. Johns has passed. However Abe, has taken on the business and upholds the same high quality standards, and honest and fair pricing. Abe responded quickly (probably would have been quicker if it wasn't for my lack of availability).He got right to work, first diagnosing, and then fixing the problem. In my case it was low refrigerant. He instructed me on how to keep my system clean, and provided information on estimated future costs, should my system need further repair. Overall, Abe was fast, affordable, and extremely professional. I highly recommend his service if you have HVAC problems.

Brian came over within an hour of our call and fixed a furnace my husband and I were sure we would…read morehave to replace. He is honest and fair and the price was right. We would recommend him to anyone.

I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.

Great work and communication. They did the job quickly and efficiently. I recommend them!!read more

Mike repaired an outdoor faucet for us & did a nice job…read more When we had some water in the basement, we decided to try him again to install a sump pump. His crew came in a Sunday, spent about 11 hrs here, digging the trench thru the yard to the French drain by the public sidewalk. They seemed to be working well all day. Next morning, we had water again in our basement!! We called/text Mike & he was going to come right out- he said "about 20 mins"! He NEVER came! We don't even know if the pump installed is a NEW one as quoted- we received NO information about it like a warranty or product information from Mike. We continued to text/call over the next 3 days! At one point, he showed us a pic of a hospital wristband saying he was in an accident. Ok- sorry- just COMMUNICATE that! On day 3, I had enough! I text him vs. hubby, and said we need him to FINISH the job! The yard was to be seeded per the quote; the area they were working in was a mess- bags left behind; empty water bottles, etc. AND they threw concrete in my recycle bin!!!! Half my bin was full of concrete !!! Had to ask Republic for a new one- $25! Smh!!! ‍