I started going to Grasshopper Club once they opened and was blown away by the difference I…read moreexperienced compared to other Chicago dispensaries that had popped up. Been coming back for a few years now and have a solid relationship with most of the staff. Vibes are fantastic, they always have rotating deals going on and hook me up on the regular. Ive taken out-of-town friends there and they are always taken aback by how nice the shop is along with everyone in it. Keep doing what you're doing! Alan

As a valued customer it's truly a shame that you would put lies on your website just to lure…read morecustomers into buying products. A low quality manager who tries to offer me 20% off something that was already 30% online. And nowhere near the price advertised. As a black business in this sector is already hard now you promote shady deals which echoes the negative publicity already placed on black business. With the grey hairs I believe your manager is to stress to really understand proper management skills. I reached out to the BBB and the AG because it's always good business on my end just not at Grasshopper club, where the prices online are low, but not as low as the lies they tell to not honor those prices!!!

This place is my new medical marijuana dispensary. I was pretty upset and in a fair amount of pain…read moreby the time I was able to redirect after my previous dispensary decided to close early. I had been traveling over an hour to get to the location when this happened. I'll say I was in a mood. Ascend changed all of that. My friends and I were covered in snow and the gated entrance gives a nice reprieve to brush off the snow and stamp out your boots before entering. Upon entering, we were promptly greeted by an employee that was very polite and friendly. He helped us out and even brought me my glove I had dropped. I was able to quickly find what I wanted on their touchscreens. So many great deals! I ended up buying edibles and flower. I was then led to a hallway and into the dispensary room. To your immediate right is the line for medical marijuana. The employee was already waiting for me and was so helpful in explaining the medical marijuana card to me. I ended up getting some great deals, received some free edibles as a gift for being a new customer and was really pleased overall with the service I received. It's also just off the blue line at Logan Square which I was looking forward to a much shorter go home. Place is really chill and pleasant. Very clean and well lit. I HIGHly recommend this specific location for all of your medical marijuana needs.

Thought it was great! Everyone is friendly and super efficient not sure why the negative reviewsread more

After the horrible customer service I just received over the phone, I will not be using their…read moreservices. I got hung up on while trying asking my final question to boot. Just because I am not your current customer does not mean it is wise to be hasty and rude. Thanks, but no thanks!

I originally received my Card through them.. I tried several times to reach out for the Renewal…read moreprocess just to have the Owner become verbally aggressive with me! This place tried to sell Vape Pens to Non-Patients!?! Avoid this unorganized ripoff, there are other Doctors out there!

Amazing Dispensary with products Not Available in other spots. Plus, this is the Only Medical…read moreDispensary that's Dog Friendly.

I was three stops away on the bus when my phone alerted me that nuEra was closing soon. My guests…read moreand I were in shock. We were so close to the business. I called and was connected to someone at the store. I stated I had traveled far to come and get medical marijuana, I knew what I wanted and could pay over the phone that I would be there within the next two minutes max. The person on the other end of the line asks if they can do that and I hear people yelling NO! And conversations. He comes back to say no, because they closed their registers earlier than the listed time of closing. All registers were fully broken down by 3:30 pm. They were listed as closing at 8pm when I spent over an hour traveling there. I was in the weather they were closing over. This is Chicago. It snows in Chicago. It's upsetting that they would treat a disabled person with a medical condition this way. It's apparent they don't want my business.

Vibes are immaculate. Great selection and Isaiah was friendly enough to go over any products I had…read morequestions on and made sure I left with exactly what I needed! I'll definitely be back soon.

Worst customer service ever, these people act like you owe them something. Only reason I still come…read morehere cause of the deals and location. If they build anything else close to me I'll go there.

I have been a medical patient since Day 1 of the Pilot Program. Since, the program has evolved…read moreimmensely. Adult use is legal now. My card came up for renewal at the absolute worst timing, while I was heading out for a medical trip to another state. Innovative Wellness bent over backwards to squeeze me into the schedule. For that, I'll be eternally grateful. Due to COVID, the physician was able to see me via a secure audio/video session. The appointment went smoothly. The physician went over the benefits and risks of medical cannabis. I knew all this info already being a current patient, but super helpful for those just starting out! We also discussed CBD and different strains and their effects. The team was incredibly informative and truly dedicated to their patients. Within a few hours, my renewal was accepted by the state and I was printing off my new medical card. If you TRULY have a medical condition, I highly suggest Innovative Wellness. They know the system inside and out and operate like a well oiled machine. Plus, you avoid that recreational cannabis tax as a medical patient. You also get the ability to grow plants at home, with some limitations. Dr. Khare is a top-notch physician who truly knows how to Innovate in the healthcare setting. Keep up the great work!

Need to renew my medical marijuana card. I came here originally 3 years ago to get my card and it…read morewas a much more demanding process. However the people here at Innovative Welness made the process much more seamless and explained every step along the way. The same is true for the renewal process. I I contacted them, received a prompt email and voicemail message. Everything was set up quickly and efficiently the following day with follow up notes emailed to me. I worked with Elaine who did a wonderful job. Great customer service and I would highly recommend for anyone looking to either obtain their medical marijuana card or renew their card.

Caleb was phenomenal! Highly recommend this dispensary great service! he really…read morehelped me pickout everything I needed

Longest line of any dispensary I've ever been to. Would avoid this one based on the durationread more

Curaleafs grassroots is pretty much as premium as you can get in the game. This spot has a cool…read moreaesthetic to it, never had a problem with my order.

Brutal customer experience. Unfortunately this wasn't the first time. Took close to 30min for me to…read morepick up my online pre-order when there were only two people in front of me in line. Then, when I got to the counter they told me they didn't have my order despite my online confirmation. Karmaclub around the corner is WAY faster and just as cheap. I will be going there from now on.