Lovely things in a warm and friendly environment. Small local business that is focused on customer…read moreservice. Pretty shop.

I had called several times to book an appointment to consign some clothes. I decided just to drive…read morethere during business hours. I just got here and the are closed, completely vacated the store! Nothing inside. So I called the number I called several times yesterday and it's been disconnected! No word about this on their website, facebook page or voicemail. I hope consigners did not just get ripped off!

Shelle was fantastic and had the patience of a saint! I live in California and go to visit my…read moreniece in Provo once a year. I took her shopping there for a belated Christmas gift. We went to this store in American Fork specifically she said the ones closer to her didn't carry anything in her size. I wasn't planning to buy myself anything, but everything was so cute, and the prices were so good that I couldn't help myself! Shelle was beyond generous with her time, and was remarkably helpful and patient. We both ended up buying a bunch of stuff and we are already looking forward to coming back next year. This is going to be a pilgrimage destination from now on. Shelle was the most attentive and kind salesperson I have ever met. She even helped us find where we were going to have lunch (great recommendation, by the way, thank you!). We will absolutely be back. And, slightly off topic, I look so cute in my new clothes. Lots of compliments. Shelle quickly figured out my style and preferences and helped me find some really great stuff. I don't think I've ever left a clothing store review before, and I'm super busy with two jobs and law school, but this place, and Shelle specifically, was worth taking the time to write this review.

I love the selection of cute, comfy clothes!! Everything they have is very on trend, and they carry…read morea wide range of sizes. I love that a lot of the tops are also LONG. The only reason that I don't shop here for every single item in my closet is that it is a bit on the pricey end.

This shop is cute! The owner is one of the sweetest humans alive! I love everything they stand for…read moreand I especially love that they take a stand! They are size inclusive but also inclusive means much more to them! The store is clean and the organization is great! They have clothes, shoes and accessories! Prices are exceptional compared to other boutiques! The quality of the items seems like they will hold up well and I am glad that I found them!

My wife had a very frustrating experience with this company. She purchased several items through…read moreTikTok Shop, and when they did not fit, she contacted the company to request a return. During the call, she clearly explained the situation and specifically asked whether she could return the items in person rather than mailing them. She was told that an in-person return was possible. So she returned them in even received an online return receipt. Based on that information, we reasonably believed the matter had been resolved. We later learned that returns for TikTok Shop purchases could not be processed in person. As a result, we are now out the money and feel that we were given inaccurate information. This situation could have been avoided if the return policy had been explained correctly from the beginning. If in-person returns are not available for TikTok Shop purchases, customers should be told that clearly and consistently. The incorrect information wasted our time, caused unnecessary frustration, and resulted in a financial loss. We urge the company to ensure that its staff are properly informed about the return process and that customers receive accurate guidance before making decisions about their purchases. Update: Customer service made it right and helped us get our refund.

They have the cutest clothes and great customer service. You can come in person to try the clothes…read moreon!!

This store just has no concept of customer service. I've spent over a decade buying from Torrid and…read moreI've had to do a few exchanges over the years. Today I tried to exchange (not return) a pair of unworn pants. I had removed the tags because I typically wear the same size, but having lost a few pounds, I tried these on and they were a bit roomy. I don't have a local Torrid so while traveling I brought them two weeks after buying hoping for a size down exchange. They refused despite me having exchanged multiple items in the past in similar circumstances. They have no real policy in place. I've returned and/or exchanged multiple items without tags over the years with no issues at all. If they had been consistent about this over the years I would be less bothered by it, but having had successful returns in the past, I'm frustrated with their lack of customer service. The pants were unworn and undamaged, just missing tags. I would have even paid a restocking fee for the tags. I have spent thousands of dollars a year at this store but now that I know my store loyalty isn't worth an exchange for a $45 pair of pants they will never see another dollar from me.

I love that Torrid has an edgier hipper approach to plus size clothing, and the staff at this…read morelocation has improved over the last year. However, I still find Torrid overpriced for the quality of the clothing and find the clothes cut small in the bust, making most outfits not fit for me. But their Noir collection of pants are the best looking and most comfortable I have found, and I occasionally find a cute dress here too. Kind of hit or miss on the fit and always have to try it on - unlike a brand like Calvin Klein, Michael Korda, etc that is consistent in cut and fit.

Not sure if it was just me or not, but I didn't find a whole lot of interesting things at this…read morelocation. Usually my trips to H&M result in me not leaving empty handed, but this time that was the case. I won't judge it too harshly though. H&M overall is a cool store that has a bunch of kinda wacky clothes, but hidden around are some cool pieces. Maybe I just couldn't find them at this particular store

My first time coming to this store , I am leaving Utah in three days & also saw the sign upfront…read morewhere it's said SALE lol..! I ended up getting 10 T-shirts , sweaters & couple of full sleeve shirts . Because they were only 5-7$ & I need to get some gifts for all the gentlemen on my family . So I saved a lot of money & it's really good quality too . Funny thing is most of the items are made in Bangladesh so I can't send it back home lol ! Customer service was excellent, the girl who helped me today I wished I have asked her name . She was a great cashier . I was way too excited for the sake I forgot to take pictures lol , sorry !

sales are so good ! 75% off on markdowns leaves you at tops for 6.00 jeans for 9.00 back to school…read moreid done!!!

SAVE YOURSELF!!!! RUN, don't walk, AWAY from this business. Whatever do you, DO NOT open a line of…read morecredit!!! After a mix up with the payment method, I called customer service, who then assured me that the entire $40 late fee had been waived and I was left with a balance of $0 after paying off my card. Imagine my surprise when I opened a subsequent statement and there was a balance for the late fee and late fees for the late fee! What??? So I called CS again who at first told me there was nothing they could do, but then later in the call told me they could waive only $15 of the $31 fee. I said fine, I would like to pay that off now. Oh wait, they said, it is a $9 fee to pay it over the phone. Hold my beer while I pay it online I said. So I pay the new fee online, but the credit won't show for three days, and I tell them to cancel my card. She says she cancelled it but I see no confirmation of that in the account and she refuses to send me a confirmation email. Protocol, she says, is I have to just believe her and the confirmation will be coming by snail mail in 7-10 days. Will this headache ever end??? Seriously. Save yourselves!!! This has been a PSA.

I went to the Centerville Utah store to return an Amazon purchase. The information for the return…read moresaid that any Kohl's associate could handle. I didn't see any signage for returns so went to the checkout area which is where all of the associates were. While I was in line at the checkout, the people behind me were talking about how they didn't see how this location stayed in business because there were no shoppers. When I finally got to the front of the line which took about 10 minutes, I was told to take my return to the back of the store. Again, no signage about where to take returns. I went to the back and found an area for returns although no signage to indicate it was for returns. As I was standing in line again, a woman walked over to a register that appeared closed and stood there looking at me. She didn't say next or indicate that she was open for business. She then looked at me and said in a sarcastic tone, are you ready? I responded to her sarcastic tone with are you ready? It is evident why this store or Kohl's will be going out of business soon. They have gone the way of Kmart; terrible or nonexistent customer service.

There is a reason this store is not doing well and always empty! The sales advertised are false,…read morethey want you to sign up for multiple things, and their register gives the wrong discounts! I will never return!

Thank you. We've always been able to find what we came to shop for and great customer service…read more Sometimes we've had to wait a little longer to check out than expected, but appreciated our experience and always have loved the jeans and tops we've purchased. Thanks.

My daughter and I were in the store December 23, 2019. It was about 10:30 am. We were the only 2…read moreshopping in the store. There were two sales associates on the floor. Neither of them greeted us or ever spoke to us as we looked around. I took one item up to the cash register to ask her to price check it. She didn't. She just told me what she thought the process would be. A few minutes later my daughter found a top on a floor set that she couldn't find on a rack. I walked back to the cash wrap- waited until one of the two ladies standing there could acknowledge me. When one finally said something I said " if you are not too busy I do have a question". The lady behind the girl who spoke to me straight up ROLLED her EYES at me. This was was actually on her phone apparently texting. I called her out about the eye rolling and said we are done here. My daughter finished looking and we walked out. We drive the 15 miles to the store in Layton to make our purchase. Worst customer service ever. As we walked out of of them yelled Have a merry Christmas. Wow. All I can say. Wow.

All time favorite plus size clothing store! It's like the comfort of walking into Torrid knowing…read morethat you're at a store where something will fit you (as a plus size iykyk) but the affordability of a thrift so you can actually buy a bunch of items without breaking the bank! The average piece of clothing I've bought is around $9! The owner is so sweet, they now have items available online for those of us who live far away. The store is VERY organized. They separate clothing racks by size and type which is helpful especially if you're a 4x or 5x and normal stores through them into general plus size racks. Hands down best plus size store in Utah :)

Pleasant thrift shop. The owner was very nice. The place was clean and organized. They run mostly…read morelarger sizes up to 5x. But they also had some x-small, small, medium, large etc sizes too. Prices are very decent. Plus, they have sales often. So today when I went they had (different clothes sizes) bags full of clothes outside for 15$ per bag. Not per item. Per bag. Inside if you found a red sticker then that item was 50% off. Blue sticker, it was 25% off. I found and purchased a navy blue suite jacket for 4.50$. Great condition and very nice looking. There was a lot of pretty dresses, tops, and other items. However, this is a women's only store. I asked if there was a men's section, unfortunately there is not. I will definitely come here again.