Lack of Business accountability, and exhausting customer service
I am deeply disappointed with both the quality of the items I purchased here and the unacceptable way I was treated by management.
I purchased two rhinestone cowgirl belts (nearly $70 each) that I was genuinely excited about. However, after wearing one of them just ONE time for less than two hours to an outdoor evening movie--normal wear, worn as intended--the rhinestone diamond glue strip completely separated from the band. Since both belts were the exact same style, I brought them back to address the defect.
Instead of basic customer service, I was met with complete deflection. The employee claimed it was my fault, insisting I must have "left it in the heat" or done something wrong. When I spoke with the store manager over FaceTime, she took the same defensive stance, claiming that because she had never seen that issue before, I must have caused the damage. Mass-produced factory belts like these are known to have adhesive issues, yet management completely refused to acknowledge a clear manufacturing defect.
When I calmly tried to explain my situation, the manager became extremely argumentative, talked over me continuously, and was thoroughly unprofessional. After a long, exhausting argument back and forth, she finally agreed to issue a refund for the single damaged belt. However, for the second identical belt, she flatly refused a refund and would only offer store credit. Unwilling to completely lose my money, I was forced to use the credit on something else I didn't originally want. To top it off, she ended the call with a condescending goodbye.
If you ever need to return or resolve an issue at this store, be prepared for extreme difficulty, hostility, and a complete lack of basic courtesy. Save your time and shop somewhere that stands behind what they sell and treats customers with respect. read more
