After our recent trip to Alaska, I found that one of my suitcases, which I've had for a long time,…read morehad sustained sufficient wear-and-tear type damages beyond what would be feasible to have repaired. My husband had done business previously with ILC Travel Outfitters in North Salt Lake, Utah, so that's where we went. The person who helped us was super-knowledgeable, and took her time with us, showing us what was available in the types of luggage we were interested in. She was a wealth of information and answered all of our questions. The line that we selected from are custom built for them to their specifications. We noticed that there had been specific upgrades to the previous models, based on customer feedback, and the staff's experience with repairs and such. They have a fantastic selection of luggage, totes, bags, carry-ons, accessories, toiletries and personal items, and everything you could think of for travelling. Their website, ilctraveloutfitters.com, shows pictures, videos, and information about the things they carry. They have a 3 year guarantee on zippers, handles and wheels, and a 10 year guarantee on materials and workmanship on this line of luggage. They also specialize in outfitting missionaries of the Church of Jesus Christ of Latter Day Saints for their 2 year assignments in far-away places, where they will be living with the things they can carry in a limited space.
In addition, Travel Outfitters, provides excellent repair service at reasonable prices. We also found out that they donate used luggage and bags to The Road Home, a homeless assistance place in Salt Lake City, for the people that come there. My smaller suitcase was still quite good, but would not fit in the new bag, so we opted for buying both suitcases and donating the old ones.
We were very happy with our experience there, and will go there again when the need arises.