I would give this place a zero star if I could. But the customer service was Somewhat decent…read more That's why I gave it the one star. I went in with all confidence because I've been to this place before in plenty of work vehicles that I've driven to get the oil changed but now I will never ever come back to this place, I am Sorely disappointed in the condition in which my vehicle was left. When I came to the place, the bottom part of my vehicle was intact. Everything was working fine and driving normally until I went to a show that evening. As I backed up, I heard a scraping noise underneath my car. I didn't think anything of it until I got To a Gas station to get some snacks. I looked at my vehicle and a part of my undercarriage was hanging down. This is not acceptable and when the store opens, I will be addressing this issue with a manager.

Had switched to this place to try it out. Relatively quick. Oversell I get but it is tiring. Still…read morewas overall happy with service. Went today and sat in line over an hour. They moved some folks around lines based on who would finished sooner. They stopped moving cars around and a car that arrived after I did, was moved into a bay. I gave up and left. Dont go here if you are in a hurry or car about order of service.

I took it in and they couldn't do the job. But that was a good thing! The oil pan plug was too…read moretight. They recommended I take it to a mechanic in case removing the bolt, broke the pan. I'm really glad they didn't try it, even though it came out fine. It would have been a mess if it broke

Paid for my inspection here. They failed to upload the report to the county/dmv. They claim it is…read moreautomatic and therefore it is uploaded and there is no issue. Dmv comfirms it is not in the system. Derek will go so far as to gaslight you, yell at you, talk over you and hang up on you. ​No apology or effort made to understand the issue and fix it. Nope just "we are not wrong, you are wrong. Disgusting way to treat customers. Also failure to provide services paid for.

I was running errands and my steering was acting funny. I stopped by on a Saturday and Jacob came…read moreright out and took a quick look. He said everything looked ok, but he'd need to put it on the hoist to know for sure. He said that if it is what he thinks it might be, It's not safe to drive and I should leave it there. Later, they called back and confirmed the steering needed to be replaced and they got it done by the end of the next day (they had to order parts). I checked Google and their price was reasonable. My point is that Jacob warned me that my car is not safe to drive, and he was right. He may have saved me lots of aggravation and money, an expensive tow, and maybe even a hospital visit or a lawsuit if the steering locked up. Thanks Jacob!

Called ahead and was told I could get right in for an emissions test. Drove right over and was…read moretold there was one in front of me. Waited 45 minutes and when I asked for an eta I was told they were pulling a car out and there was one in front of me and it would be another 30 minutes. I could have just set an appointment over the phone instead of waisting my time and being lied to by Jacob with his head down asleep behind the counter! Seriously, he's heads down resting when people walk in the store! Check your cameras and stop lying to your customers. Do better!

Today I received customer service that went above and beyond from this location…read more They noticed my son's Marine Corps picture on the dash and offered me a discount as a thank you for his service to our country. This gesture plus the fact that they got my vehicle in and out in 15 minutes was a great experience!!

I went there for a basic oil change, and they said it would cost me $160. I will never visit this…read moreplace again, glad I said no, the other place I went to said 40$

Quick Fast Coupons…read morethrough text/email They check ur lights for u as well as show u ur air filter And have several other services besides changing ur oil. Love the diverse team and always have amazing customer service **as a woman when ever I go to the dealership I always feel I'm talked to as if I dnt know anything about my vehicle or feel like they are going to try n sell me something extra I don't need N I love that I dnt feel like that here

Don't know why they have such low ratings. I arrived shortly after 1 pm to get my truck inspected…read moreand was done by 1:15. Super quick, only waited a few minutes before the car in front of me was finished and was in and out in a few minutes. Watched the other folks around me and everyone was waited on quickly and efficiently. I love how you stay in your car while the work is performed. There's no upselling or trying to convince you that you need things you don't.

This is where I'll be getting my oil changes and routine maintenance for as long as I live in the…read morearea, and I recommend them to all of my friends and family. Every experience I've had here has been fast, friendly, and, most importantly, honest. On more than one occasion, I've come in thinking I was due for an oil change, only to be told that because I don't drive very much, my oil was still in good shape and didn't need to be changed yet. Many businesses would have happily taken my money and performed unnecessary work without saying a word. Instead, they were upfront and honest, and that kind of integrity is hard to find. Their honesty has earned my trust, and they've gained a customer for life. In a world where it often feels like companies are constantly looking for ways to nickel and dime their customers while providing less and less value, it's refreshing to find a business that genuinely puts people first. Thank you for bucking that trend.

The convenience of not having to get off your car and wait around for hours like at the dealership…read moreis why I keep coming back. The cost is comparable to other oil changing places and less than the dealership. You also don't have the annoying sales person, but they will notify you of other services they offer and/or if you need them. If you sign up for emails they frequently send coupons which is an added perk. The staff is kind, efficient, and deliver great customer service.

It's rare that I'm impressed instantly especially when it comes mundane services such as getting an…read moreoil change. Originally I had made an appointment at the dealership to get an oil change but they told me it would take about 2 hours minimum and honestly who has time to wait around for that? I searched on yelp locally and Express Oil Change came up as one of the more highly rated places. As I pulled into one of the empty lanes, I was immediately greeted by a nice gentlemen name John. I told him I needed an oil change and he said it would take about 10 minutes and that was in fact true. He swapped out my engine filter, topped off my washer fluids, and checked the cabin filter as well. And since it was my first visit, he took off $15 of the services. Very pleasant experience and so efficient. Keep up the great work!

Poor customer service, Waited in line for 30 minutes and…read morestill no techs coming to see what I need. A simple inspection I called the store while I was waiting I can hear the phone ringing then they mute it. I think it's time to start going to Firestone up the road. Very bad customer service and managers don't really care if they get your business or not.

Tim was so kind. I called and he was able to get me in right away. He checked my car and was able…read moreto find the issue and walked me through my options. He didn't try to to upsell me or pressure me into getting something fixed that may not need to be fixed right away. He topped off my oil and assured me that I had more time to get the problem fixed. I went to him based on a friend referral and can see why she referred him. I would definitely be going back to him in the future.

Had a few issues with the suspension on my Acura TL as well as a terrible whirring noise coming…read morefrom my bearings. All the issues were properly diagnosed and fixed for a fair price. Honest work for an honest price. Car drives like new. Will be a lifetime customer. If you need a mechanic look no further!