We went in to look for a mattress for a friend and the people in front of us were loading a mattress that was 40% off. My friend was just checking out mattresses since they were having a Labor Day sale. So we will update when we find out if she went back. The gal in the store was friendly. read more

Went in just looking around for an upgrade, trying to figure out what we wanted, and left with the perfect mattress! Jamie was so helpful, he helped us find exactly what we were looking for, in our budget. They seem to always have some type of sale going on, but he worked with us to get the lowest price possible. Highly recommend this location! read more

service I was told the frame was in stock while in stock in Sacramento unless I went and bought it there I thought I could take it home because my disabled client needed it today not a week from now read more

So pleased with the service I received from Noella today! She was so professional, and knew the products well. I explained my needs for a rental, and price range, and she went to work finding what I needed. I tried out several options, while Noella explained the mattress composition etc., and made recommendations for the intended use. Luckily they had the mattresses in stock, and delivery is happening tomorrow. I purchased a mattress from this location several years ago, and had a pleasant experience then also. They hire the nicest, no pressure, sales people! Will definitely be back. read more

Service and knowledge of product. I will be buying another bed in the near future. They offer delivery and set up.

This review is for Michael our salesman today. Explained what we were looking for, he was extremely pleasant and helpful in every way. My Mom's new bed arrives tomorrow and she's very pleased about that. Thank you Michael for your help! read more

I mean, we haven't received our bed yet because we literally just left mattess firm but I have to yelp about the service we received. Shelby is absolutely fantastic. She is professional and extremely knowledgeable. She could have told Me and my husband exactly what we wanted to hear, but instead she kindly told us what would be best for the both of us. We came in looking for new pillows and left with 4 new pillows and a king mattress and adjustable frame to be delivered in a few days. Shelby in no way pushed or pressured us towards our purchase. It was obvious what we needed and she delivered the information and service we needed to make the jump. I have complete confidence that Shelby has guided us to better sleep and I am beyond thrilled for our future of rest filled nights. Thank you, Shelby. read more

Went to MattressFirm on Black Friday for the specials. We purchased a queen set for our daughter. Laid on several mattresses. Selected a beauty rest. Will be perfect for her. Will have old mattress removed. Customer service was excellent and helped us with all our requests. Very happy and would recommend. We have purchased a Sterns and Foster last year from this location. read more

The trainee salesman was nice. However, he explained he could only help a little until his trainer finished up with the client before us. Now she the trainer was a B---- with a capital B. She was so rude to him and came across as a horrible used car salesman. She was a con artist and we spent $1,000 more than I had planned. I also hate our new overpriced bed. I didn't want to purchase anything, however, I was embarrassing my better half. So under duress I buckled in and purchased a new bed. I hate this company and their business practices. 100% crooks. read more

there is no need to go any further in your hunt for the perfect night sleep. We went the entire gambit of trying to determine which mattress to buy. We decided to try Mattress Firm on Harvard Way, across from Costco. Although busy on the phone when we walked in, Shelbee waved apologized and said she would be right with us. After her call she again apologized and stated usually there were two service reps but this day just her. Professional knowledgeable, friendly and not pushing us in any direction. Answered all the questions and we were satisfied. We bought two sets and we were heading over to Costco for a hot dog and soda. While walking across the lot we were discussing Shelbee and our purchase and thought about the bed in the main bedroom, and why not buy one for that room? We turned around and bought another one. Then went for the dog and soda. Home Run! read more

Mattress Firm Harvard - Furniture Stores Near Me - Reno, Nevada

The service and selection here: PHENOMENAL! I found exactly what I was looking for thanks to Shelbee. She was so wonderful and I am so thankful I got to work with her! Very kind and friendly, Shelbee made it easy to feel like I was being taken care of. Almost like we were just two friends enjoying .... talking about mattresses! Please please please go see how great they are at Harvard Mattress Firm and don't forget to say hi to Shelbee for me! read more

The sales person I had she was so nice and so pleasant that it made it so much easier I'm sorry I forgot her name but she's glasses. She's pretty long hair real nice thanks. read more

Good pricing for decent mattress set along with cover plus frame, etc. Polite, knowledgeable sales person. Delivery was seamless. They wore masks, were courteous and reliable. Recommend as no issues have surfaced and it has been about two months since I received my mattress. read more

These guys are great. I called them at 10 AM in the morning to find out if they could deliver probably for me. I was there by 11 o'clock and my mattress was delivered and installed by four in the afternoon. The nice girl who assisted me was just fabulous. I highly recommend them to anyone looking for bedding. The sales gal, Alysas Millim, just couldn't have been nicer or more helpful. She was great!! read more

5/5 stars for everyone at this Mattress Firm. This was my first buying a mattress on my own and Shelby helped me find the perfect sized and priced mattress for me. Then, when my mattress had an issue, the warranty worked perfectly and the delivery team brought my replacement fast and carefully. I could not be happier and if I ever need another mattress I will come here. Thank you Shelby and delivery person who's name I was not able to get! read more

Bruce was amazing! My husband and I went to Ashley furniture first and had a TERRIBLE experience! My husband was pretty aggravated already and didn't really want to continue looking at mattresses at first, but we went to Sleep Train anyway and Bruce turned our entire day around! We got a killer deal on a super amazing king bed and it's perfect. Our dog even approves! We will definitely recommend this place to our friends and family! (See my review on Ashley's yelp page for details about our experience there) read more

Mattress Firm Harvard - Dog approved. - Furniture Stores Near Me - Reno, Nevada

We arrived 15 minutes shy of closing to look at mattresses. Out intention was to gauge prices and visit several other stores in the area to compare. Upon our arrival we were met with an outstanding salesperson (Rudy) asking what brings us in. Naturally I was nervous as I was aware they'd be closing so I was expecting to feel rushed and receive partial answers to my questions. Unlike my expectations, our salesperson was friendly and attentive. He took his time explaining the different mattress brands, the firmness levels and pros of each. He gave unbiased responses and allowed us to try out the mattresses as many times as we liked. They were running a sale at the time for Memorial Day. Our sales associate explained the perks of buying at the time and offered additional perks that were allowed. Though we hadn't walked in the intention to buy we walked out owners of a new mattress. I am beyond pleased with the arrangements made regarding delivery, the price of the mattress and all accommodations made. I am beyond pleased with my experience and would highly recommend. My salesperson was Rudy. Thank for providing a wonderful shopping experience for us. read more

Micheal is the best man! Made my day so much better when I was stressing today. If you have any problems ask for him!! He's the best!!

If only all buying experiences could be this easy! We walked in based on our fellow Yelper reviews. Connected with Kyle and told him our situation. (Bed is seven years old and was showing wear and some peaks and valleys.) Without being condescending, he asked us if we were familiar with all of the different options available to us. (We, of course, said no. We thought we wanted to stick with an innerspring setup, but were open to suggestions.) He took us over to a couple models to first find out what level of firmness we liked. (Honestly I was surprised at the level of firmness we enjoyed.) Then it was off to decide if we wanted an adjustable base or traditional box spring. (I've got to say the adjustable base is excellent. The ability to raise your head and feet is great for people with allergies or need to read a book or tablet.) So obviously we went with the adjustable base. Once we decided we wanted an adjustable base they moved the mattresses around to have us try each of them that we were interested in. (Great customer service! Even had us try pillows we liked for optimum comfort.) I will say that we spent WAY more than we were originally planning to on our new mattress setup. It was all based on what we wanted and never felt pressured by Kyle. If I could give this buying experience ten stars I would. What a treat to spend your hard earned money and walk away happy. Go see Kyle and get treated right! read more

Kevin helped us select and purchase a wonderful mattress! He was personable and enthusiastic throughout the entire process (which took about 30 minutes). Recommend Mattress Firm and strongly recommend visiting/requesting Kevin. read more

My husband and I went in last Sunday and had the best mattress buying experience ever. We were kindly greeted shortly after walking in by John M., and he was such a perfect salesman we didn't even feel like he was one, more like a friend giving knowledgeable help. We asked about the Serta sale mattress, which he showed us along with a few other firm mattresses because that's what we thought we wanted. After listening to us about our previous mattress woes and the shoulder and hip pain we both have he recommended a plush mattress instead of firm. The first plush mattress and fourth overall was my absolute favorite and the one we ended up buying. From beginning to end John M. was kind, courteous and very helpful. Not pushy at all, which has been my previous experience in buying mattresses. We live out in Red Rock, past the Stead exit and got free shipping, plus the bed came the next day! The delivery guys were even 30 minutes early, and called me before showing up that afternoon. John M. gave us all kinds of info on how to take care of our new mattress and pillows, told us about their awesome 120 day guarantee and was just generally great about turning a stressful situation into a pleasant buying experience. Will definitely come back in the future! read more

I was very happy with the service, but just being honest. It's the absolute worst mattress I've ever bought! Service... 4 stars Mattress Firm 1 star read more

Thank you to whoever that wonderful lady was that helped us. I was hesitant to go to a shop such as this because I hate the upselling the reps have to do but that wasn't the case. The representative who helped us was observant and kept to our needs very well. She was informative, insightful and though they were busy she checked on us often. Thanks to her we ended up walking out with a Purple 2 bed, 2 Purple pillows, Purple mattress cover and sheets for a pretty affordable price in my book- thank you again read more

I kinda wish there was a "no star" option. Basically, we were told we would be helped with the delivery and helped with getting the mattress on our car securely. After acquiring ratchet straps, our associate left us with a "well, I'll be at my desk, if you need a delivery let me know." Yea, the guy is a mattress salesman. But I was told that I would be helped throughout getting the mattress on my car in a way that is secure and safe. Apparently "liability" is the only thing this store cares about, not its customer service. Interesting. *edit: Someone came out and helped us out after all. At least SOMEONE cares about customer service in that place. read more

We purchased a Serta iComfort Blue Touch 1000 Cushion Firm Mattress Queen Prime with matching iComfort Box Queen Low Prime after trying them out at 2000 Harvard Way, Reno, Nevada store from salesman, Bruce Brown. The mattress and box foundation were delivered and on the first night, my spouse and I both noticed it was extremely hard and unforgiving and certainly not like the model we had tested in the store. We tried to convince ourselves that we would get used to its extreme firmness. We could not. After 65 painful nights of trying to sleep on this mattress, I called the store and spoke to Joe, the manager (who was also working there the day we picked out our mattress) to have the mattress picked up, which it was. Our original price was refunded, but not the $83.79 mattress pad we're now stuck with. I asked that the initial delivery charge of $40.00 as well as the return charge/processing fee of $79 be refunded because this mattress felt nothing like the one we had tried out in the showroom. We tried to get the $119 refund from Patrick at the store, but he told us the salesman, Bruce, tells all his customers that it will take months to break in a new mattress to feel like those in the store. Not so. We told Patrick that Bruce told us no such thing. Patrick then told us our request for a refund was a case of "he said, she said", and that he believed Bruce, even though my spouse also confirmed Bruce had not provided that information to us. Patrick also said he could not refund our money because of "our perceived feel," and used an analogy that we could not return a new KIA automobile because of our perceived feel of the new seats. I would suggest different arguments be used on Mattress Firm's customers in future. That one just doesn't fly. read more

The salesperson, John, listened to what we wanted in a mattress and helped us pick out the perfect one (hopefully). We haven't gotten it yet but it felt great in the store. John spent a lot of time with us. Great customer service. Thank you!! read more

If you are in the market for a new mattress I highly recommend going to Mattress Firm on Harvard Way Reno. We are very satisfied with our purchase and the professional service that we received from Robert Capozzi. From the moment we stepped into the store until we left he did everything to make sure we got the best mattress for our needs. He is extremely knowledgeable and very nice. I would give this a 10 star rating if possibl. read more

Service was okay. Honestly this is the most expensive worst mattress I've ever owned. I've tried to have it warrantied multiple times. They don't honor their own warranties. Buyer beware when purchasing from here. It's a total waste of money. Two years after spending $2000 I have to buy a new mattress. Don't waste your time or money here go to a furniture store and get quality. read more

I'll never shop here again. Patrick and John the managers only care about your money and have terrible customer service. They refused to return my CLEAN mattress after having neck and back pain from it. They said it had a stain but I will attach my CLEAN mattress photo to this post. The men who came to look at it were being racist after they saw my American flag hanging and sent fake photos or someone else's stained mattress to them, it might be photos they just keep and use on everyone. But then when I tried to explain to Patrick the asst manager those photos are not my mattress he stopped responding to my emails and said he couldn't help me because these men had photos of a mattress with a stain. The photos they had were also close up and taken with a flash light in a dark area but they came to my house during the day below is a photo I took just after they left my house and the photos don't match. DO NOT SHOP HERE. read more

Mattress Firm Harvard - Clean mattress that they insisted is stained and refused to return or exchange - Furniture Stores Near Me - Reno, Nevada

Patrick was incredibly helpful! Not pushy at all, very friendly and very informative. The mattress we purchased - H&R Grand Harbor Ultra Plush is a dream!!! Amazing mattress. I didn't price shop, so I don't know if I got the best deal, but I did get a Memorial Weekend discount which was nice. The $50 fee for the delivery and removal of my awful mattress was a great deal!!!! Please don't increase that. Also, I got the mattress in 2 days! That was spectacular as I could not take one more day on the mattress I had. Really great customer service and product. Thank you. read more

I had a super easy and stress free experience. Artis was very knowledgeable and informative and made sure I got exactly what I wanted with the best deal. Definitely recommend visiting this store if you're in need of a mattress. read more

If you are looking for a new mattress, go see Patrick! My family and I just moved to town and have been sleeping on an air mattress with our 3 year old. Some how we missed the delivery window time and I requested to pick up our mattress instead. Come to find out the mattress we have purchase wasn't available in the store so Patrick gave us an upgrade. He is awesome! Thank you mattress firm for our new bed! read more

John M. was very friendly and helpful. Free delivery on all mattresses. Veterans Day Sale prices were decent. Clean store and mattresses for testing (with the little sanitary paper to put on each pillow). Will probably buy from there. read more

Added new beds at our Tahoe Dream home and could not ask for better service and recommendations for a prior Sleep Train mattress we really liked that was no longer manufactured - liked the prices so much we replaced our beds in our Bay Area home at the same time - no wonder we are repeat customers - Sleep Train consistently delivers excellent products, great customer service and fair prices ! read more

Patrick gave us great service and attention. He had all the details and answered all our questions. We love our new bed and are so pleased with everyone from Sleep Train. The delivery guys were great and friendly. We will be going here again for our next purchase. read more

Just bought a mattress from Josh for a guest bedroom. He helped me find the perfect one, not to pricey for the guest room ( you don't want them to stay forever), and got me a really great price. He looked the add up on the website and showed me the one I had looked at the night before. He showed me how to get the frame for free. They also have free delivery! ! Thanks Josh!! read more

Joe was very nice and helpful in helping my mother and I get her first luxury mattress. She wasn't sure what she wanted but after asking her a few questions geared us to a hybrid (both memory foam and pillow top). She instantly knew that's what she wanted. He never made us feel and pressure and we ended up getting a good deal on it and a mattress cover. Thank you! For the first time she'll enjoy her bed and hopefully get better sleep. read more

My dad and I came to this store and we we're created by Jorden right away. She was very help full. I could the bed I wanted. As she was wording it I found a different bed I wanted. She changed my order with no problem. I got my bed the next day at 9:15 the very next day. It was set up and they took my old bed away. Jorden Jordan deserves to have 100% kudos for her customer service and also deserves a good bonus. Thank you Nicole Flynn read more

Changing to Sleep Train is awesome!!!! The entire crew on Harvard Way is professional and caring. Hours are even extended to accommodate anyone's schedule! read more

Ordered a new mattress from here almost two weeks ago and told it would be delivered on the 28th but then was told it wouldn't be until this Wednesday. I now just got a call today informing me that I wouldn't even get the mattress delivered today at all. If I would have known this would be the case I most likely would have just bought my purple mattress online and most likely am going to have to end up canceling my order! read more