Cancel

    Open app

    Search

    LL Flooring - Reno

    4.2 (57 reviews)
    Open 9:00 am - 6:00 pm

    Services - LL Flooring - Reno

    Floor installation

    LL Flooring - Reno Photos

    You might also consider

    Recommended Reviews - LL Flooring - Reno

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    One of several holes in the dry wall
    Emily M.

    I want to first preface that this is my FIRST EVER review on here. I don't leave reviews.. until now thanks to this experience. Things started off great- Evan cut us a deal on the cost of the LVP flooring and they were able to get to work on our home within three weeks. He also worked hard to get us the LVP we wanted since it was currently out of stock at their store. This was for a 900+ square foot home minus bathrooms. Things that went entirely wrong during the project: When the workers showed up, they didn't even know what rooms they were demolishing- we had to tell them everything. Major holes in the dry wall were left behind the oven and fridge- please see pictures. Broken kitchen sink knob- no longer can get cold water. Glue stains on floors that were impossible to get out. Sand/dirt covered everything, and I mean EVERYTHING. 3 sweeps and mopping and still it is everywhere i.e, no clean up. Broken laundry doors. Poor communication throughout entire project- i.e., unsure when they were coming to start the job, (which we needed notice to figure out our work schedules) they didn't communicate which direction the floor was going, didn't communicate about us trying to stay in the home during the demo and what that entailed, not returning calls without pestering. Yes, the entire house got done within TWO DAYS- demo and completion of floor install BUT it felt and looked rushed due to all the damage. Please see below for the NIGHTMARE PART. You won't even believe what happened: they took the refrigerator water line and not only didn't plug it back into the fridge, but they SEALED IT INTO BRAND NEW BASEBOARDS IN OUR KITCHEN CABINET and therefore UNDER THE BRAND NEW FLOORING. We had ZERO idea because the fridge was back in place and plugged back in and they didn't communicate anything about the appliances. So, for 6 ENTIRE DAYS, every time we used the sink, water was pumping underneath our new floors. When we finally realized what happened because water was flooding up through the planks, we moved the oven back and just stepping on the floor, water would gush out from under. My husband had to literally take a knife to cut the baseboard open to pry the waterline out from it. The worst part is it took everything for me to fight them on this. They minimized the entire situation and made me feel like an idiot the entire time. At first Oscar would say "it's not our job to plug in appliances after the install" which we later confirmed was incorrect- they were supposed to. Also, that was not the point- the point is that they sealed it basically to go under the new flooring. Who does that???? Why???? I eventually talked to Sorin, his boss, who only agreed to pull up a small section of the kitchen LVP and fan it out and reuse all the padding and LVP that's been SOAKING IN WATER for 6 DAYS. The sub flooring was soaked and despite the fans, it has continued to smell in our house. After fighting these guys for days and feeling unheard, unseen, made to feel stupid, I began to feel honestly depressed. I don't make a lot of money, and this has been a dream of mine to do- it took me four years to save up for this. Finally, I tried calling Evan from LL Flooring again and he finally picked up. Despite his condescending tone (and despite him being "buddies" with the contractors) someone finally listened, and he agreed with me, that the contractors, Artisan, should not be using the old LVP and padding that was soaked. Finally, a small win. Finally. SOMETHING. Now that they've finally agreed to redo the kitchen area, my husband cannot get ahold of Oscar to coordinate him to return. Oscar responded saying that he has "too many big projects to do" and isn't sure when he can get his guys back to fix the damage. We have a family trip we've taken time off for this weekend so are we supposed to cancel our trip now because they don't want to prioritize completing the original job and fixing the damage they caused? Talk about making us feel secondary this entire time. Talk about only prioritizing making money and not the customer. Once they finally returned to reinstall everything, the section under the fridge is now uneven and certain planks sink down when you step on them. After saving up for four years and paying in full, this is the experience we got? The floors aren't even finished correctly and we already have issues with it. So incredibly disheartening, stressful, and depressing. I would not recommend this company. Well turns out, they're going bankrupt anyways- I see why.

    Mike S.

    I had been wanting to replace my floor since I moved here 15 years ago. I hate carpet. I installed it for a few months when I was younger and after tearing out carpets in too many homes I was convinced it was the nastiest thing in the world that just stores a lifetime of dirt. I love hardwood, but it's gotten so expensive and it's expensive to maintain so I checked out Lumber Liquidators and decided on CoreLuxe Ultra 8mm Tobacco Road Acacia. This is a vinyl plank with a distressed wood texture that looks amazing. It took the crew 3 days to install about 2000 square feet and when finished, my floors looked amazing, especially with the taller baseboards. I am completely happy with this experience from start to finish! Thanks Lumber Liquidators!

    Shelly Y.

    We've used LL now for 10 houses. Always happy however this store went the extra mile for us when a stair bullnose order went awry. Ricardo the manager and his staff were great! Our flooring looks terrific! Thanks all!

    New floors by Lumber Liquidator
    Robin I.

    My start in this process was with Evan at LL flooring. Evan was very professional, informative and friendly. Evan set up measuring and subcontractors, ordered flooring. Evan told me they would do everything. And he was right. Removal of baseboards without damaging walls, removal of tile and carpet. Moving of all furniture and covering kitchen cabinets and counters. Leveled floors, grinding, layed flooring, put baseboards back and cauked. Amazing job. Would highly recommend LL flooring and subcontractor from Incline Village, Artisan Hardwood Floors. Artisan hardwood crew was professional, respectful of my home and very hard workers.

    Stairs and loft
    Dean G.

    We had LL replace carpeting on our stairs and in our loft upstairs. It came out gorgeous. People in the store where very helpful and the contractor they partnered with did an excellent job. People in the store explained very clearly the different kinds of flooring and their scratch ratings, since we have multiple dogs. I would highly recommend. I was pleasantly surprised.

    The floor turned out great.
    Thomas E M.

    "Looks like I'm the fool again, I don't like it." - Tom Petty Tom was talking about love, but for me, I'm talking about a national chain that simply has not lived up to expectations. Mind you, some of this is my problem, and so this will be a cautionary tale for you. This story starts over two years ago when we are remodeling my home. Lumber Liquidators is having a sale that is very appealing, and they are providing a great deal on financing. The process begins, and, as I'm a novice with a sort of odd floor plan, I have them come out and measure my house prior to my purchase to ensure that I get the right amount. The young man arrives at the appointed time, measures, gives me details about all I need, and I show up at the store and buy what he told me to. I'm spending something like $8,000 for the product alone, on sale. I finance a huge chunk of the purchase and pay cash for the rest. As home, do it yourself remodels go, this project took a long time, and I only recently finished the floor. Now here is where it get's frustrating. I've got over $800 worth of extra, un-opened, factory quality, wood left over. This is beautiful stuff, I have no qualms with the quality of the product. Now, I know it's been two years, but I'm thinking that there is something the store can do for me. I was wrong. No help. They told me to post it on Craig's list and a builder might want to take it off my hands. Yea, that's a great plan. I tell the Assistant Manager on the phone to please brainstorm all possible options and give me a call the next day. That never happens either. So, I buy $8,000 worth of floor, I pay $100 to have somebody they recommend do the measuring, I buy what I was told to buy, I store it properly for two years, I install it well, and they will not take back or credit me for the extra unopened boxes of wood. You might be wondering, 'what does the purchase order allow?' This is a great question. I re-read the agreement, and, sure enough, that's what is written in the fine print. There is a brief period of time, 90 days or so, in which to return unopened and new products. This is the part that I need to own. What was I expecting? I guess I was expecting compassion, a buyback program, some sense that they understood what I was going through. In short, something more than I got. Is the product good? Yes, heck I think it's great. My only hope at this point is that you get to benefit from my frustration. Read the contract, install in a timely fashion, and don't expect a lot of compassion from the retail outfit. I might buy their product again, but it's hard to imagine right now.

    Flooring Samples

    See all

    2 years ago

    Business owner information

    Photo of Lauren R.

    Lauren R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Lauren R.

    Lauren R.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of LL Flooring

    LL Flooring

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Lauren R.

    Lauren R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Bob L.
    0
    25
    0

    3 years ago

    Business owner information

    Photo of LL Flooring

    LL Flooring

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 12
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Evan was extremely helpful. Great service. My wood floors were in stock and the product is beautiful.

    Business owner information

    Photo of Lauren R.

    Lauren R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Marti C.
    857
    125
    124

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Roy B.
    0
    31
    5

    4 years ago

    Business owner information

    Photo of LL Flooring

    LL Flooring

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Lauren R.

    Lauren R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Troy C.
    105
    170
    1166

    8 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of LL Flooring

    LL Flooring

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Linda R.
    397
    101
    5

    5 years ago

    Enormous inventory great staff very knowledgeable and accommodating

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mike K.
    173
    10
    1

    10 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Anne B.
    114
    31
    2

    10 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - LL Flooring - Reno

    Review Highlights - LL Flooring - Reno

    Thank you Evan and LL Flooring Reno for a positive experience in purchasing flooring.

    Mentioned in 19 reviews

    Read more highlights

    You might also consider

    La Galleria

    La Galleria

    (10 reviews)

    $$

    South Reno

    The only word that describes this store is "Awesome"! I can't believe I haven't written a review…read moreyet, so I'm compelled to make up for my mistake. Located in South Creek with a good amount of parking, La Galleria has been my "go to" place for many years for things you just don't find anywhere else. They have an amazing selection of unique items, from jewelry to stone carvings/sculptures, blankets, clothing and too many things to list here! The prices range, so be prepared to spend some time walking through and seeing all they have to offer. Brooke has done an amazing job with the items she's selected and is always willing to help and talk about the pieces, as are any of the staff members. I popped in today and they have gorgeous Christmas items; you can't go wrong taking a peek or taking something home with you! I check them out every couple of months because they rotate stock and have new things to admire. Great job! Check it out!

    Sometime back I discovered there are monthly "sip n shops" where every second Saturday customers…read moreare invited in to just about every store to shop and have a glass of wine. Upon entering La Galleria felt like a magical winter wonderland and as many times with different friends coming each year this store happens to be one of my favorites. "While visions of sugar plums danced in their heads," comes to mind when thinking of this store. This year I picked up some gifts from here, I called ahead for pricing and made my way after work. After a heavy day at work I felt transformed by all of the enchanting decorations every which way one turns is something beautiful and enticing. I was greeted immediately and with the items I purchased asked if I had called prior. Each item was offered to be wrapped if gifts and they were absolutely beautifully wrapped. I was given some insight into the background of one of the items I purchased which was great.. There's home decor, jewelry, beautiful statues and a clothing area in the back. I'm happy to have shopped local for the holidays and will plan to be back.

    LL Flooring - Reno - flooring - Updated May 2026

    Loading...
    Loading...
    Loading...