I needed a full-size mattress and a custom box spring for my 1930's antique bed frame and, after a…read morelong, long search, I finally settled on Orange Mattress. From the first phone call with Mindy to the last, she was a delight to deal with. She answered all my questions and patiently took down all of the custom configurations I explored before settling on a custom box spring with slightly narrower dimensions and corner cutouts to properly fit my bed frame. Talking to Mindy certainly felt like working with a traditional mom and pop shop from yesteryear - all of the wonderful customer service without any of the pressuring sales tactics you encounter today with almost every other mattress retailer out there. It took a little over a month for the mattress and box spring to ship and arrive cross-country to Seattle (note: it does ship freight (i.e. curbside delivery) for long-distance shipping, not white glove as I was expecting - but if you tip the driver, they might be able to help you bring it up to your porch or inside as they did for me - beware, though, the mattress is really heavy). Once I got everything setup ....wow! The box spring fit like a glove and the horsehair mattress is simply beautiful and oh so comfortable. I highly prize old-world craftsmanship and natural materials and Orange Mattress certainly delivered with their custom bedding. I'll be back to order more mattresses from them again in the future.

I recently purchased a mattress with Mindy and was extremely satisfied. She was very professional…read moreand knowledgeable about what my special needs were for a custom order. She met my unusual situation with compassion. I highly recommend them! They went above and beyond! LH

Oh my goodness, I can't rave about this place enough! The…read moremattress and pillows my husband purchased from Shovlin are the absolute best. We vacation at 5-star hotels that have mattresses that can't compare! Dani, who took care of us, was awesome! We were able to try a variety of mattresses to see which one we liked best. Over time my back issues improved significantly. (And even when we go away, I bounce back quickly). Oh, and our diva kitty -- the master of the house -- loves the mattress too. He's not allowed to sleep with us in the evening, but he's on that mattress every day for his "cat nap." LOL! Thank you Dani!

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

Shopping at Craig's is an experience. A very New York City experience…read more Having previously purchased a mattress online and having to return it because I hated it, I didn't want to go through that experience again. I stopped by a few mattress shops in the city, but they were very small and many just carried the major online brands that were non-traditional mattresses (memory foam, no coils). A google search brought me to Craig's: a lot of glowing Yelp reviews, Google reviews, and a New Yorker article describing this "speakeasy" mattress shop. Given that Craig's is located right by my office, I made an appointment online. As others have mentioned, be prepared that Craig's is located on the second floor of an office building and that your appointment will be 1:1. Craig will ask you what kind of mattress you like, cut a piece of cloth for you, and place it on various mattresses as you try them. You never feel rushed or pressured. He IS chatty, so be prepared for that too. I tried many mattresses and ultimately found a mattress that I liked and placed an order (the first one that he showed me!). Fast forward to the day before delivery. I had told Craig I was moving in the morning and would need the mattress to come after noon, but when I got my delivery window it was the first one in the morning. He called the delivery company and they wanted to schedule it for the evening, but he correctly pointed out that because I was in a doorman building they might not let the delivery people up in the evening. He gave me two options: he would go meet them at my building in the morning and let them in OR he would come in the evening and help bring it up to my apartment if they wouldn't let the delivery people up. What? This is a crazy level of service. He also must have spent an hour on the phone between talking to me and the delivery company trying to figure this all out. It turned out my building was able to let them in without Craig being present, but his wilingness to go so far and beyond will not be forgotten by me!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

I came here today with my boyfriend to browse a few beds for our new place. Immediately upon…read moreentering, we were kindly greeted by Matt Harvey, who offered us some assistance. He was professional, friendly, and informative throughout the entire process. We explained that we were moving soon and needed some help finding a nice bed that included a power base (because after having one, it's impossible to revert back to not having one, lol). He took his time and gave us some excellent recommendations. With his guidance, We were able to find the perfect mattress, power base, and head/foot board. We didn't feel pressured and appreciated that he gave us the pros and cons of each item we were purchasing so we could make an informed decision. We paid for the items on the spot and walked out feeling relieved that this was yet another item we could cross off our list. Also, I just wanted to mention that Pat (located in Bob's cafeteria) was as sweet/charismatic as could be. This store needs more employees like Matt and Pat. I've read some of the horrible reviews and I'm glad that my experience here was nothing like this.

We purchased a 5 year old recliner from a friend. There is an issue with the controls, and it will…read morenot work. Technician quoted 6 to 8 week lead time for the part. We are now being told it is a 6 TO 7 MONTH LEAD TIME. UNACCEPTABLE!!! They are working to try and see what can be done. Very unhappy to say the least.

Just bought my third mattress from them for my son! They don't pressure you into buying anything…read morelike other mattress stores. Our first purchase from them was because we left a high pressure mattress store. We found out the mattress the other store was pushing on us was actually being discontinued. I continue to use Red Bank Sleep Shop because they are honest, reliable and local! Their prices are unbeatable also!

This was the best mattress experience I have ever had and cannot say enough. I bought from this…read morecompany a few years ago and had a problem with sagging on a Simmon's mattress. There was absolutely NO HASSLE in getting a credit for the mattress and using it to buy my new (and now beloved) Temur-pedic. They really stand behind their products, but more importantly, they stand behind their word. The guys were really nice about it all, treated me fairly and honestly and without a hint of the used-car-salesperson approach you find so much of nowadays. Even the delivery men went above and beyond the scope of their job to make me happy. They were very respectful of my place and had a clean, professional and kind manner. I only wish they DID sell cars, because of this positive experience.

DO NOT GO HERE AND DO NOT BUY HELIX MATTRESS. Im over the 100 day trial period (50 days) I lost…read moretrack - The mattress is making back pain worse. They are NON negotiable. They don't care. I offered to pay half for a new firmer mattress - asked if they could give a firm mattress topper - or anything that doesn't cost me thousands of dollars....NOPE NOTHING- Once you pay you are DONE.

Came in to browse some mattresses and I am happy I stopped by ! Mubashar let me try multiple…read moremattresses and had plenty of patience while I went back and fourth debating which one I wanted to purchase. They also offer deals on furniture as well. Mubashar made sure I was satisfied with the mattress and the price! I firmly recommend giving this business a try !

Great experience with the owner and service here. Truly top notch, no pressure and great local…read morebusiness. I got a great deal driving the Black Friday sale on a bed and mattresses. Also, I had asked if he could have the mattress delivered that same day I bought it (thinking it would be a no) and they were able to accommodate my request. To be honest, I thought it would be tough to find a place to help me out last minute and I was lucky to find the Bedding Shoppe!

If you're looking for a great, new mattress, or even just a bedding support frame look no further…read more Friendly, helpful, expedient service. Over the years I've dealt with Bedding Shoppe several times and I've always been extremely satisfied.

I'm going to rate Bob's Discount Furniture based on 3 categories. Sales , Delivery and Product…read more1) five stars for their sales people at the Union Store. I purchased the Samantha Electric fireplace console. The sales person was very friendly and knowledgeable and they didn't push the "Goof Proof" insurance which every retailer seems to sell now. 2) The delivery team arrived 30 minutes head of schedule and the Bobs Tracker worked great. They assembled the unit , cleaned up the boxes and off they went. (5 Stars) 3) (3 stars for the product itself) Well so far so good but upon inspection (delivery guys where long gone by now) I noticed that the left side of unit had cracked and it was fixed in a poor way. I'm not going to complain or return it due to the units size and location of damage but I guess Bob's lacks good quality control. Anyway, make sure to examine your purchase before delivery.

I had a lovely experience at Bob's today while looking for a living room set with my partner. Jane…read morewas extremely knowledgeable and helpful. She was not pushy about ordering items right away but she gave her most honest advice about when to order. The customer service here is phenomenal. Overall this store is very reasonably priced for their furniture. My partner and I are in the process of ordering a living room couch set and mattress / bedroom set. Thank you Jane!

Short of the term "luxurious". Ronnie & Jordan were by the MOST INFORMATIVE & KNOWLEDGEABLE men in…read moretheir field that we have ever met! We were greeted with a huge smile & had no issue finding parking. We walking into a clean & freshly updated establishment with tons of options to choose from. Jordan assisted in making sure we got the PERFECT bed for our lifestyles & desires. Not to mention Ronnie made sure he informed us of the many health benefits & the importance of getting good rest & how the types of bases can also determine quality of sleep. It was as though we had a sleep quality doctor & a mattress expert all in one. We laid in over 5 beds & chose a base & mattress set that we never even dreamed of having. Ronnie & Jordan make a great team & went above & beyond to answer ALL questions & make sure we left happy with our decision. We recommend this location to ANY & EVERY person looking for quality service, amazing selection, & wonderful pricing. Thank you guys!!! You 2 are Mattress firm's best!!

Jordan, the person who helped me to choose the mattress for my mom was very helpful. All questions…read moreI asked were answered in a very professional and respectful way. Hopefully, the mattress I chose for my mom will be good for her. She suffers from back pain.

how is it a bed that is brand new not even a year old yet having issues!!!!!!…read more do not waste your time at mattress firm go elsewhere!!!!!!! on top of everything they are telling me its not covered under the warranty that its normal wear and tear...... not even a year old and its normal???????? again go somewhere else dont waste your time!!!!

Mattress Shopping is an inevitable and miserable experience, so I certainly went into this with…read moredread. I showed up and explained that I had slept on a mattress that I liked (with make/model info), but that the price was strangely low and I was wondering if they could direct me to the higher-end version. This request was ignored, as was my price point. I also explained that I wanted a plush mattress. The sales person proceeded to walk me around and point to all of the plush mattresses. I can read the word "plush" so if you're going to accompany me you need to offer some information or a service that I cannot figure out on my own. Once I narrowed down my choices to a "top 3" list, I began photographing the tags so that I could go home and research them. There seemed to be info missing on the tags (model #) but the salesperson said the tags had all the info, which seemed odd since several of them seemed to have the same names at different prices. I tried to get some clarification, asking "what's the difference between mattress A and mattress B?" The salesperson read the tag to me "well this one has 800 coils, and this one has 900." That is not helpful. Don't just read the tag to me, tell me why I care about 100 extra coils. I understand that they are working off of commission, but there was a clear loss of interest when I said I was going to go home and research them before I made a $1500 purchase. And thank goodness I did, because the one which the salesperson insisted "a lot of people buy this one" had terrible reviews. I don't care how many people buy it, I care how many people still like it after 6 months, 1 year, + later. If I had a good in-store experience, didn't have to do 100% of my own research when I got home, and reviews matched up, I would go back to the store to purchase and get the salesperson the commission they worked for. If all you do is walk me around like a babysitter, point to beds that say "plush," watch me lay on them, and read the tags to me, I don't care about your commission. I will order online. PS the pillows don't appear fresh.