I needed to have mattresses moved. The movers called to verify my location. Which is good bcuz the location doesn't really match the street address. They showed up on time and moved it quickly and efficiently. I would use them again if I needed. read more

Don't be like me! Get a discount! Overall, I had a good experience. The price was reasonable, the website was easy to use, the loaders came and took everything away. Here's what I regret: I had let my order sit online for a few hours before I finalized it. I finalized it in the middle of the night. The next morning, I had a message saying they could get me a discount on my order. Yay! But when I called back a few minutes later, I was told no, I couldn't have that discount anymore because my order was finalized. I want you to get the discount I was denied. Start your order but don't finalize it. Then WAIT until they call you and offer you a discount. Then finalize your order. I hope I've helped you save some money. read more

I honestly have never written a yelp review but I see many people have similar stories. we scheduled for Tuesday taking off work to get our mattress picked up...10am rolls around we get a text asking for us to Reschedule. ok..things come up we move things around to reschedule to Thursday.... Thursday gets here 8-12 window. 12 rolls around no no word. we call customer service. apologies says driver got stuck in traffic can we wait another hour they will give a $17 discount ....we wait 2 hours at this point telling my employer sorry cant come in (because at this point I'm 175 in the hole for this adventure) . crickets. we call ANOTHER time ...escalated to a supervisor who tried to ease things over with a a new offer of $26 off" we will have someone out by 4 or we will call you back at 4 to get you a free refund.......4 o'clock rolls around we get a text "can you push to 8. At that point we felt like this was just a plain ole scam. we call AGAIN and explain the situation and are asked to wait again . We say nope at this point we don't feel comfortable. We are told "if you cancel it'll be a 50% cancellation policy" that's where I raised my voice after being calm this whole time. Told the man we had been assured we would get a refund. Tried arguing and then finally agreed saying he would send an email and trued to get me off the phone saying he sent it already . I told him hadn't received it to which he replied "ma'am I'm still working on it"... Finally got an email saying they would refund. We reported the company to BBB (another new thing for me) and reported to my credit card company who said "yep sounds like you got scammed". what a crazy experience read more

great service! very easy and professional. highly recommend for responsible recycling of old mattresses!

this place was amazing. They came out in two days and took this massive hide-a-bed out of the room for very little money in Connecticut. They actually had to break the thing up to get it out the door no extra charge. Would definitely use them over and over again at least the contractors in the Stamford area read more

I called this place and they use load up service. It was a streamlined, simple process and the communication was excellent!! They will be my go-to junk removal. read more

This was a rough experience. I had a scheduled pickup between noon and 4pm on a Monday. By 5:30pm, nobody had showed up and nobody had communicated with me. I attempted to call their office twice, but no answer. By mid-morning Tuesday, there was still zero communication. I found Chris Getz's email on a Yelp review and emailed him asking for assistance. Chris provided great customer service and is the sole reason that this is not a one-star review. I was finally contacted by a driver and after a long back and forth (including a request for a refund that never happened), I was finally given a pickup window for Wednesday between 5pm and 8pm. The driver texted me at 6pm, saying that he was in San Francisco (3.5 hours away) and wanted to know if he could come later. The mattress was finally picked up at 1:30am Thursday. The premise of this service is awesome. Something that's necessary for people who need things picked up and disposed of, however, the execution of the business model leaves a lot to be desired. Use at your own risk. read more

Wow. I scheduled a pick-up a two days in advance and received a notification that my driver was on the way. The notification confirmed my phone number and address along with the pinpoint map location of my residence. No one showed up. I tried using the customer service chat feature to get an update. No one ever engaged but a bot. I texted the driver and they said dispatch had provided the wrong phone number and address which seems pretty impossible given that information was forwarded to my email. Super disappointing. I sent a follow up email asking what happened - still silence. I understand mistakes happen and was open to brush it off and reschedule but this silence is inexcusable. I'm wondering if they're casualties of COVID? In that case this transaction would be as well and that would be terrible thing. read more

Mattress Disposal Plus - Junk Removal & Hauling Near Me

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I had some problems with the driver. Rather unexpectedly, the corporate office reached out to me and showed that the company does have a fair amount of customer service. In the end I was not entirely pleased, but not as disappointed as I originally was. Part of the job was done extremely well. I'll leave it at that. read more

Absolutely horrible experience. Worst company I've ever dealt with. Unless you want them to steal your money do not use this service. Had a mattress pick up scheduled, after they arrive the guy says he can't take it. The driver then told us we would receive a full refund. And would receive a call. We never got a call, we called them. Here is where they claimed it was too soiled and would only give a 50% refund. Nothing on there website anywhere gives an example of what this could possibly be, there were a few sweat stains on the bed that is 15 years old. This is clearly a scam and people should look out. I am contacting the better business bureau. read more

I will NEVER use this company again. I scheduled a pickup up for the 4-8pm window for Tuesday January 31st. I paid $125 and received a confirmation e-mail. THE CONFIRMATION E-MAIL SPECIFICALLY SAYS THAT IF THEY ARE UNABLE TO PICKUP AT THE SCHEDULED TIME THEY WILL NOTIFY ME THE DAY PRIOR. On the morning of my pickup, a very rude woman called me saying that they need to be able to do the pickup that morning instead. I explained that I was already at work and would not be able to get home until later which is why I scheduled for the 4-8pm time slot. I asked her if I could still have my pickup during my scheduled time. She rudely said she'd have to call me back. I NEVER HEARD FROM HER AGAIN! I had to call later that day instead, I was then rerouted to speak to the company that was actually doing the pickup (very annoyed that there was a 3rd party involved) and that man (who was very nice) explained that Mattress Disposal Plus never put in my order!!! So they didn't have any drivers available for my scheduled time. He was very apologetic (unlike the woman from Mattress Disposal) Definitely not his fault but the fault of Mattress Disposal Plus. By this time I've wasted too much time calling around. I eventually get in contact with someone who promises me a $25 refund. WHAT?!?! I pad $125, rearranged my entire work schedule for the week in order to be home for the scheduled time, was NOT given the courtesy of a 24 hour cancel notice (even though that is expected for the customers or you get charged a ridiculous amount) and had to spend a portion of my day calling several numbers just to get my pickup rescheduled! The pickup eventually happened one and a half weeks later. The company that does the actual work and pickup was fabulous. Right on time, quick with the removal and friendly. But even that is not enough for me to ever want to use this company for anything again. Still waiting on the measly $25 back I was promised which I'm sure I'll never actually see! read more

I currently reside in a different state other than where this company is based. This is my first experience using a company of this type. The pick up arrangements for my old mattress and box spring were made through the company I purchased my mattress from. I was very pleased with Mattress Disposal Plus. They were very courteous during the transaction, and very careful with the removal process through my home. Thank you, Mattress Disposal Plus read more

RIP OFF!! Read the fine print! If you cancel no matter how much notice you give, they charge you 20%!! No service, nothing to restock. If I had realized this, I would NEVER have scheduled them. Even after cancelling, they sent out a truck anyway. The drivers had no clue. Then got a cal from the company that they had no record of my cancellation. Guess they wanted to charge 100% for NOTHING. After calling, they found my email requesting a cancellation. Steer Clear!! read more

THEY NEVER SHOWED UP. That's all you need to know. I booked an appointment, received confirmation the day before, then no one showed up. No call, no text, no email, no warning at all. Just plain didn't show up. I called and emailed and went to their website and used the "Chat" feature to try and figure out what was going on, but could not get in contact with anyone. I received an email well after my appointment, but the email said nothing about why they never showed up, or if they would be coming later (or the next day), or even apologizing for the inconvenience. I would give them 1.5 stars because they issued a prompt refund, but I would still absolutely avoid this company at all costs. I've never written a Yelp review before but felt compelled to warn people about how untrustworthy this company is. I probably should have been tipped off by Yelp warning me that they pay for good reviews... read more

Do not use this company they are either hours late or don't show up at all I have waited once for them all day long because my window was in the afternoon and they were 2-3 hours late and today i had a morning window and they didn't bother to call me and tell me the drivers truck broke down and no one was coming They put you on hold and never come back and wonder why you are irate. read more

Scheduled an appointment for them to pick up a full size mattress and box spring between the hours of 4-8 PM. It is now 9 PM and I am still the owner of a full size mattress and box spring. I did not receive a call, text or email and wasted my whole evening sitting around waiting on them to no call, no show. I am honestly shocked at the customer service (or lack thereof). I've already rebooked with another company for tomorrow (hoping they'll show up, but now I'm jaded and leery of this mattress disposal process in general..) and will be disputing the charge with my credit card company. I will definitely be telling anyone who will listen, especially via social media, to NOT use this company. read more

I understand that sometimes in life, things happen. If you schedule a pickup, sometimes they have to run late because lets face it we live in LA. I try to not hold traffic and scheduling issues against companies. But... I booked a morning pickup, for a reason, I had plans in the afternoon. 8am - Noon. That schedule worked for me. I even found a five dollar off coupon! sweet. The morning of, we hear nothing, so I call in and speak with the operator, I get the canned sorry we need to push it to 1pm to 5pm. But they tell me they will be there by 1:30p. at 2pm I call back and they say they will call me back. 4pm, I try and call back and they are closed. Great, 45 minutes later I get a call, Tuesday they will pick it up. Great, I work, I can get home by 4... At this point Im annoyed, but, trying to give them the benefit of the doubt. Tuesday rolls around, and i get 4 separate calls saying if you're home we can pick it up. I cant I am at work. So I call in, cause now Im done. They tell me they will pick it up at 4, and give me a discount, but they can only process the discount after they pick it up. Fine. They show up at 4. Like on the dot 4. FINALLY! Then I call in and they tell me we'll be in touch later in the week. Cut to today, its been a week. Nothing, I call in and they tell me who said you could get a discount? I need to check with my manager... So we will see... I'm done. Next time I will take care of it myself... read more

We used this company to dispose of a mattress in Austin, TX. I chose them because they gave a firm quote online. All the other companies charge you based on whether or not they can fill a trailer with other people's stuff. This is fine because you may be able to get it hauled away cheaper. But it's a pain because you have to be at the house when they come to give you an estimate. And you don't know how much it's going to cost. With Mattress Disposal Plus, I put the old mattress on the front porch because I had to run some errands. When I returned, it was gone. Couldn't be easier and price was what other companies said was typical. read more

They were supposed to pick up my old sofa between 12-4 pm on a Monday which I had off from work. They called at 3 pm and said there was a "glitch or something with the app and the driver didn't know he had a pick up." They offered to reschedule for the next day, which I had to decline due to my work schedule. I asked them to please cancel the request and give me a refund because I wasn't sure when I would be able to reschedule. They said they "can't do that." I asked, "Even though the mistake is yours?" She replied, "No, but I can put it on hold." Feeling I had no choice and not wanting to get into an argument, I said that was fine and got off the phone. I then sent a follow up email to their customer service to express my disappointment and to insist that they issue a refund. It's now 27 hours later, and I have yet to receive a reply. In the meantime, I now have both the old and new sofa sitting in my tiny living room and they will be there at least all week, because I cannot schedule a new pickup time until Saturday at the earliest. As it is, I will have to rearrange my schedule to try to accommodate the new pick up time. So my time was wasted yesterday, my life will have to be needlessly disrupted this coming Saturday, and, if I decide to use a different company, my money will be wasted as well. Edit - I am updating this review to include the resolution from my viewpoint. Monday: I sent the email to insist on a full refund immediately after they denied my request on the phone. Wednesday: I sent a second email asking someone to please reply to me. Friday: I finally received a response and it was to deny my request for a full refund because of their cancellation policy which states that, if the customer cancels 24 hours or more in advance, they would receive 80% back. Less than 24 hours would only get the customer 50%. They offered 80% of what I prepaid or to reschedule the pickup. I replied to again insist on a full refund and to point out since they were at fault, I should not be penalized. I called attention to the fact that the email confirmation I received when I booked the service indicated that I would be notified one day in advance of any changes, which did not happen. Tuesday morning: I received a new reply again denying my request, saying they could not be held responsible for delays, including those caused by equipment failure. So I replied and informed them that I would be pursuing this in small claims court. One hour later, I received a reply indicating that a supervisor had approved my full refund. I guess I said the magic words. Since that time, the money has indeed been refunded and Haley kindly posted her apology in response to my review. And while I am appreciative of the effort to set things right, I am not changing the number of stars on this review. The quality of customer service has been poor throughout, except for the contrite reply here, and it's clear from other reviews that I am not alone in my poor experience. So you, dear reader, will have to decide for yourself whether or not to give them a chance to provide good customer service in the future. As for me, I will take my business elsewhere. read more

If I could give this company zero stars I would. I booked a pick up time of 8 am - 12 pm on a Saturday and had to call at 12:30 to inquire as to why no one has shown up to remove my mattress. I was told that there were delays and my pick up time was shifted to 1 - 5 pm -- with no notification, nothing. What happened to the "We do our best to accommodate the time frame selected but due to unforeseen circumstances, the time frame may be changed. We will contact you the day prior if that is to happen" on the confirmation? Nope, I had to call them. I told them I booked the morning block for a reason and was leaving at 3. They, then, told me I could leave my mattress outside for them if I had to leave before they could get there. Are you kidding me? That's what I am paying them for!!! Save yourself unnecessary frustration. Do not use this company. read more

Horrible service. I had a 4 hour window for them to pick up an old mattress. They never showed up or called. I called their customer service line repeatedly, left messages, tried emailing them - no response was received until the next day. Three hours after 4 hour window had ended, they driver called to say they would be there in 20 minutes. In my panic, I had called another service (which promptly arrived 30 min after my calling them and charged less money), so I no longer needed the service. Their driver took no responsibility. Acknowledged that he had no interaction with the booking or customer side of the business. He clearly did not care that he was calling me 3 hours after my scheduled window. The day after, I received a call from customer service saying that because I cancelled, they were charging me half the price. Um, no, you guys didn't show up! Of course, I tried calling customer service again, with no live person available, I left another message. Absolutely horrible service. They charge in advance and over schedule their drivers. read more

Needed to dispose of an old mattress and didn't know how so I googled it and Mattress Disposal popped up with great reviews. So I got my quote and scheduled a pickup for the very next day. They showed up during the time window and removed 3 pieces of furniture in less than 10 minutes without causing any damage to my floors. Great work guys! Highly recommend and I'd used them again no questions asked. read more

Unfortunately, what started as an easy and intuitive booking protocol, became an untimely and poorly rendered customer experience. I rushed home from work to be there within the projected arrival time frame, 4 - 8, passing up an important prearranged commitment. My wife is pregnant, so it was important that I get home to rearrange our heavy furniture so your removal specialists would have a clear path in which to work. Our apartment is small, so this really limits our space. Would you believe we were the lucky recipients of a no-call no-show? So, I replaced our moved furniture so that the space could be used as usual. The next day, we waited, imagining that we'd receive a call about the mishap, especially considering that we had both emailed and left a voicemail the prior evening. Sadly, this wasn't the case; we had to reach out first. Upon "squeezing us in" (your words, as if we didn't have a previously scheduled appointment) my wife, pregnant mind you, had to move furniture (my job) to make a path for them. This would have been avoided had you come as expected or had the operational decency to inform us you were ill- equipped to perform the service for which you had taken our money. From a consumer experience standpoint, Mattress Disposal Plus fell well below an acceptable standard. What initially seemed would be smooth and convenient proved to be everything but. read more

Edit to add that Mattress Disposal Plus contacted us to make things right. We received a full refund.

I needed a two piece sectional removed from my apartment building. Booked online, the price was perfect for us, so we got is scheduled for pick the very next day. They called to confirm my pick up and they called when they were on the way to pick up the day if. The staff is friendly, professional, and work super fast. They worked carefully and efficiently. I will definitely recommend them and use them again for any of future removal needs. read more

The came on-time & picked a very heavy 6 piece sectional down a flight of stairs. Thank you for taking it away!

Considering all of the negative reviews, I wanted to write a relatively positive review considering our streamlined experience. We scheduled a pick up on a Wednesday for the following Friday evening between 4-8pm. The team was on time, called us and told us 30min - 1 hr in advance of the pick up, came to our home and picked up our mattress seamlessly. The entire process was pretty efficient - we would go with them again if necessary. read more

I was pleased to find a company to take away the hassle of disposing of my old mattress. The team not only arrived during the window promised, but they were in & out of my home in a flash. I was super impressed that they called me before they arrived to alert me they were on their way, and were super friendly guys to talk to. The website was easy to use with all costs up front - no hidden charges. All around, a great experience - would highly recommend these guys if you're looking to dispose of your old mattress. read more

*** EDITED TO REFLECT THE FOLLOW-UP RESPONSE FROM GREG AT MATTRESS DISPOSAL PLUS I must give credit where credit is due. After writing this review, Greg W. from Mattress Disposal Plus promptly called me and also replied to me here to address the problem. He seemed very sincere in his outreach and made a goodwill gesture of refunding a portion of their fee. This was more than I was expecting, and the outreach and gesture were very much appreciated. While I will leave my original review as is, I will be changing my star rating to reflect this company's effort to make things right. Problems with a service are one thing, but how a company follows up with them can sometimes make all the difference. Greg at Mattress Disposal Plus seems to have this latter part of customer service mastered. When I booked my pick-up online I selected an 8am-12pm slot (they only came in 4 hour blocks) as I was having a bed delivered between 10am-12pm from another company and needed to reserve our building's loading dock for both the pick up and delivery. In the free text delivery instruction box, I wrote very specific instructions regarding how deliveries are to be made in my building (admittedly, it can be a bit convoluted). I advised that despite my selecting the slot that began at 8am, my building's loading dock didn't open until 9am and that if they tried to deliver earlier they would have to wait around for the loading dock to open. Large item delivery/removal isn't permitted through our building's front lobby. I received a phone call at 7:30am this morning from the driver advising he was 30 minutes out. I advised him about the loading dock hours but he said if he didn't come now he wasn't sure it could be rescheduled for today. Not acceptable as I needed my mattress and box spring out this morning to make way for the new bed. He said he would contact his company and have someone call me. Twenty five minutes later, I had received no phone call. I called him back and asked the status, and he said he was about ten minutes away. At this point, I had no choice but to have them take the mattress, box spring and foam topper out through the building's lobby. I woke up my partner and we moved the items out into the hallway as he still needed to sleep before work and we wanted as little disruption as possible once they arrived. THIRTY minutes later (8:30am) the driver called and said he was here. I asked him to ring me on the call box so I could buzz him up. He was already in the lobby somehow, which meant I needed to go down and bring him up as the elevator requires a fob to access. I showed him the three pieces and gave him a fob so that he and his partner could get access to the front door and elevator without me having to assist. He said he would call me once they were finished and then I could come down and retrieve the fob. He called back a few minutes later to ask me which apartment I was in. Isn't this on their paperwork? Noticing the pieces were gone, I went down to the lobby to get the fob in the interest of getting them on their way faster without him having to call. When the elevator doors opened I was met by my mattress and box spring blocking the elevator door. There was only one of the two men there at the moment, so I helped the one with the front door in order to expedite the process. It's 31 degrees outside this morning and the lobby and front office was now freezing with the front door being open so much. This in addition to my fellow tenants on their way to work getting off the elevator to be met by my old mattress and box spring in their face. Finally with all three pieces out the door, the other gentleman shows up and tells me he had just dropped my key off at my apartment with my partner. My partner who was attempting to get more sleep having been woken up this morning at 7:30am. I signed the papers, apologized to my building's manager who watched the whole thing, and then promptly came back upstairs to write this review. On a positive note, the driver was very friendly and I know that the crux of this situation wasn't his fault (though I am not sure why they left the mattress set parked in front of the two elevators essentially blocking people from getting off. This at 8:30am when people are on their way to work). To their credit, it does seem that someone from either Mattress Disposal Plus or their subcontracted truck service had called the day prior and left a voicemail advising of the change in pick-up time. I was on an airplane most of the day yesterday and missed the call, and having came home around midnight, exhausted from a long flight, I went promptly to bed without checking messages. $149 for the removal of the three pieces (including an extra fee to remove the foam pad along with the mattress set). A price I was initially more than willing to pay, but in hindsight I would never use this company again given the grief it caused with the actual pick-up. read more

Our pick up time was set 08-1200. At 1120, we got a call from the pickup team that they would not be there until well after 1300. For a service we paid a lot of money in advance for, this was extremely inconvenient and forced us to reschedule the remainder of our day's plans. The team who arrived were not dressed in professional uniforms and the truck was a generic rental truck. This image of two guys dressed in whatever with an unmarked truck and over an hour past our window screamed unprofessional. Further, I called customer service to comment on the dissatisfaction and the representative told me she would have a manager or supervisor call me later in the week. No one ever called. I will never use this company again and would not recommend this company to anyone. read more

Today (Friday) I had scheduled to have a mattress picked up on Saturday when the company called me to inform me that the driver would not be available until Tuesday. During that time I had found someone who would take the mattress and told them their services would no longer be necessary. To which the representative told me that since it was within 24 hours, I would only get a 50% refund....however the driver would not be available until Tuesday so this is technically this would be greater than 24 hours. Although I initially tried to reason with her, she was unable to understand the situation and disregarded everything I had said. read more

Absolutely horrible customer service. Like others have said...this company is SKETCHY BEYOND MEASURE. They move appointments around and trap you into rescheduling to force you to pay an extra rescheduling fee which they CLAIM is in the terms and conditions. Look elsewhere! ---attorney in Philadelphia read more

I needed a couch and kitchen table removed since I was moving. I set up everything online, paid and then the morning of they called and said they were on their way. The pick up time was 8-12pm. They were at my house at 830 am. I loved the fact that they called to give me a warning. I forget their names, but they were great! Came in, got the couch, kitchen table and chairs out and were gone within 20 minutes. So EASY! I will be using them again in the future. I highly recommend them to anyone looking to get rid of unwanted furniture. They will donate it too if it's still usable. read more

I found this company and didn't check out this company thinking mattress disposal was not a particularly research worthy hire. I should have researched for a local company. I booked a Saturday (12pm-4pm) pickup of an old mattress on Friday. The mattress was just picked up at 7pm! I will note, that our area had one inch of snow today so I gave some leeway for that. However, not three hours of leeway!! Especially since I prepaid for mattress removal. During this SEVEN HOUR WAIT we could not use the garage and had to ensure someone was present. I was unaware of the use of subcontractors until I called the company about the delay and was given phone number of the subcontractor trucking company to call directly. I was not happy that a subcontractor was used but I will acknowledge that the subcontractor trucking company was responsive for my 1st, 2nd, and 3rd phone call. I am a first time customer and a last time customer of this company. read more

Scam, Scam, Scam! They won't show up and then will offer to refund you 50%. Lied, didn't show, billed me up front, would refund me. Scam

They asked me to help them move the mattress. Seriously, the movers asked if I was going to help them move the mattress and seemed disappointed when I said "no". Called me back twice to get information such as the address, what to pick up, and what floor; all information that I filled out when placing the order. The picture on the website shows a white covered truck and two movers, but two movers showed up in a pickup truck and didn't cover the mattress. read more

I have never written a bad review before, but I couldn't just let this horrible experience go unnoticed. Their conduct was unprofessional, communication was laughable, and my time--and money--were utterly and completely wasted. No one showed up in the FOUR hour time slot, and not even two hours after that. But did I get a call or receive any kind of notification about where the driver was? Was he in a ditch, sick, running behind? What was happening? Hint: no, I did not. In fact, I had to be the one to call--twice!--for some answers that I only somewhat got after more probing than should've been necessary. A company like MDP that can only exist because of the trucks that transport the furniture to a fro should be a little bit more concerned and aware of the trucks they contract into service. The woman on the phone didn't know where the driver was and could only get ahold of him after an hour--if she actually did. Because then I proceeded to find out that the driver was apparently experiencing "truck issues" and would not be able to come. Strange that they only found that out when I was calling them. And that seems to be the same vague excuse every one of these reviewers has also gotten. So now, uh-oh, it looks like you'll have to reschedule. But I'm moving--permanently--out of my apartment so I can't reschedule, even for a 5 o'clock pick-up they gave me the option for from another driver that I absolutely do not trust anyone to show up for. So I cancelled and now, unbelievably, I'm not getting a full refund. Even though my cancellation does not inconvenience the company at all because a driver that would have to mess up his moving schedule would first have to drive here. Which clearly no one was. Never, ever pay this company to move anything. read more

Terrible! I scheduled a pickup for Tuesday 2/21 between Noon and 4pm. Email of order received with correct date and time, but follow-up email and text from service indicated pickup before Noon on scheduled day. Replied to email for clarification, but no response. Scheduled day/time came and went. Called Customer Service and was placed on hold, then call was disconnected. Tried multiple times to call back, but experienced immediate disconnection or rang and rang until eventually went to voice mail. Called from a different number and was immediately connected. I was advised that there was a mix up and that pickup would need to be for the following day. Not thrilled, as I would need to arrange my schedule, I agreed. Advised that I was available from 8am to Noon. Received confirmation email from Customer Service Rep. New pickup day/time came and went. Emailed Customer Service Rep. Did not receive a response. About 15 minutes after pickup time I received a email and text of pending pick up. Tracker provided showed driver in Minneapolis. Called Customer Service. Call went to voice mail. Called back and was connected to a rep. Advised that she would check on delivery time and would call me back. She did not. I received a call from the company that Mattress Disposal Plus contracted for the pick up and was advised that the driver was 45 minutes away. Pick up was an hour and 40 minutes after scheduled pickup. Also, after pickup I received an email advising me that the pick up was completed at 11:41am, when the pickup was actually at 1:41pm. read more

Do no let them CHEAT YOU out of 50% of your refund when you have to cancel because THEY can't pick-up on scheduled date. We pre-paid for scheduled mattress pick-up for Saturday morning. On Saturday, we were told "both" drivers in the area were "unavailable." They offered to reschedule...MONDAY or later. I needed the service over the weekend, therefore I cancelled the service. They said they would only refund us 50% of the full price because WE were cancelling on the "scheduled date of service." Um, no. They DENIED SERVICE on the "scheduled date of service." It is therefore no longer the "scheduled date of service." They said they tried to call the night before, as if that made any difference lolol. Their game is to get your money, and then reschedule you at the last minute on their terms, or force you to cancel the service (because their terms probably don't work for you) and then attempt to keep half your money. Illegally. Well, I consulted with a lawyer. And I got my FULL REFUND. Here's what you need to know: If a company changes the terms of service (e.g. the service date) without your agreement, you are legally entitled at that point to cancel the service and receive a full refund. This company's ridiculous "policies" for keeping some of your money in this situation are not legally enforceable, because they are not legal. What I did, after receiving an email informing me of my 50% refund: 1) Called the company, but only to calmly inform them I was demanding the remainder of my full refund for a service that I cancelled due to the company's inability to deliver under the original terms of service, and to a request a manager email so that I could inform them of my demand in writing (important). The customer service rep said a manager would call me back, I said no need, thank you, I would prefer to contact them in writing. 2) Sent them an email, confirming that I had cancelled the service, and that it was because they had DENIED me service on the scheduled date of service and I was unwilling to agree to THEIR requested change the terms of service. *Received the rest of my refund within an hour 3) Next step would have been to initiate a charge-back with my credit card company/bank. Essentially you are reporting them to the bank/credit card for illegally keeping your money, and the bank/credit card will get it back for you. Explain that the company denied you service on the scheduled date, therefore you cancelled, but they retained half of the service charge as a "penalty" for cancelling. They will take it from there (I was told it would take about a week if it came to that). The lightning speed with which I got my full refund after making it clear I knew my rights tells me these guys know exactly what they're doing. They are going after people who don't know their rights, knowing no one is going to hire a lawyer to get $55 back. So I am posting this in hopes it might help someone. Good luck. Update: Message to Chris G. I have one simple question for you, if you are sincere about wanting to provide good, honest customer service and not rip people off. Which I think you are not. In future, whenever *your company* is UNABLE to provide service on the scheduled date of service (not time, but DATE), will your customer service agents be instructed to accept customer cancellations under THOSE SPECIFIC conditions WITHOUT threatening the customer that a bogus, illegal half-cost fee will be withheld from the refund? Because story after story after story here on Yelp says that MDP's standard practice, when the company is not able to pick-up on the scheduled date, is to threaten the customer with a completely unjustified cancellation fee in order to pressure them into rescheduling rather than cancelling, and then, if the customer cancels, go ahead with issuing only a half-refund, and then keep their money if they give up (free money for nothing!), and only do the right, legal (and also good customer service) thing when people are obviously preparing to pursue legal recourse against you to protect themselves. Which, let's be honest, you knew about me the moment your rep told you I'd be contacting you in writing. So, what'll it be?... read more

The service was great but they actually called me the day before and said that their website was wrong and that I had to pay another $10. Ridiculous. I can't believe a company would squeeze another $10 out of someone because of their own mistake. I was stuck and couldn't back out at that point so I just had to pay it. Like I said, the actual removal was fine but that low level of customer service asking for more money was too bad. read more