I have hired Hicks and Sons THREE times to assist in my rehab efforts. They are efficient and responsive. I have had three different crews sent to my home and they were all professional, polite and absolutely thorough. Not convinced? I hired them for a job on Sunday and they took care of it. I wanted to start my week trash-free. If my experience isn't convincing enough, their website will close the deal. read more

I am so happy that I checked reviews and found Hicks and Sons. Raheem and Dre were awesome! I was in Atlanta for 3 days and I wanted to get a solid start on emptying my blind elderly uncle's very VERY full 2-bedroom, 2-story townhouse. As his full-time caregiver, it's challenging for me to schedule time away, so I wanted to make the most of it. Upon walking through the townhouse and opening all the packed closets, I realized that I was in way over my head. Hicks and Sons to the rescue. Frank quickly returned my call on Thursday morning. He scheduled a crew for the first load that afternoon, and to finish up in the morning. They emptied the place in 2 loads, in under 1 full day! I am thrilled. I cannot say enough good things about Raheem and Dre, and of course, Frank. Thank you for making a difficult process so much easier. I appreciate you! Please call these guys, they do a great job. Thanks! read more

I had to file a police report on our incident with Hicks and Sons Junk Removal. Not only did they damage the rental property, my mother and I were both sexually harassed and talked down to by one of the workers. It was a horrible experience. A worker cut a link out of the kitchen light ring that was never requested and caused extreme damage to the kitchen floor. I would not recommend them from our experience. DISCLAIMER: Plenty of typos in text exchange, I was pissed . read more

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Fast, quick, same day service. Great pricing. Great guys. Will use them again in the future and will recommend to others.

Fair prices, professional, and came the next day. Easy process and saved us a trip to the dump. Will definitely use again!

I had to file a police report on our incident with Hicks and Sons Junk Removal. Not only did they damage the rental property, my mother and I were both sexually harassed and talked down to by one of the workers. It was a horrible experience. A worker cut a link out of the kitchen light ring that was never requested and caused extreme damage to the kitchen floor. I would not recommend them from our experience. read more

Hicks and Sons Junk Removal - Cut a link - Junk Removal & Hauling Near Me - Smyrna, Georgia

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We had 2 mattresses that we needed removed and we called them 12 hours before we were leaving to catch a flight. They were amazing. They came the following morning. They even sent a picture of the pic up. I would highly recommend them. Great communication, great prices and will come quickly! read more

Unfortunately, I will never use them. I live in a gated community and their driver tailgated another car and damaged the gate arm. The driver acknowledged it, we have it on video and despite the owner promising on multiple occasions to be mailing a check or CashApp-ing the money, he still hasn't over a month later. We will now have to involve an attorney for a minuscule amount of money. If he can't keep his word on something like this, why would I do business with them. read more

I called today and they were out in about 2 hours to haul off my junk! Fast and friendly. Nick and his helper were awesome. Affordable too. I definitely would recommend this company and use them again. read more

DO NOT HIRE THEM. We hired Hicks and Sons to remove some stuff from our house more than three months ago. The day they showed, they hit our mailbox and damaged it badly enough that it needs to be replaced. We've been in contact with them at least 7+ times over the last three months and they still have not made good on their promise to pay the the replacement of our mailbox. Now they refuse to answer our calls. read more

I called 5 different junk removal companies and Hicks and Sons was the only company where I was able to immediately speak with a person. They were easy to schedule and get a quote from. They came same day (within hours), were fast, courteous, professional, and I would definitely hire them again. read more

Do not use them!!! We should have read the reviews. They damaged property, Frank said he was going to fix it, then came with some guy after 3 weeks and left it in worse shape and never came back again. No return calls and texts. His " sons" (drivers) didn't even care, you could tell when I called Frank it wasn't his first rodeo, he automatically said "I have a guy". As the saying goes, " you get what you pay for" and it was still too much. Good luck using Frank and his sons. wouldn't allow no stars thus the one. read more

Bad service. They don't care about the customers or customer service. They damaged my property and never fixed it. Or even tried to contact me back. The manager ignored my calls. Save your time and money. read more

They are extremely reliable. They came through and really helped me after another company left me hanging after a furniture delivery. I would highly recommend them. Charles and Josh are really nice and good workers. Accepting cash and card - they made my day. They came to my location in less than an hour. They will be my go-to people from now on. read more

I scheduled these guys to come out and remove some junk from a house I'm about to sell. They were supposed to be out at 2pm, and would call 30 minutes out. 3:45 rolls around, no call, no show. I called them, and they told me that they would not be out there for another 45 minutes. I said "we're you guys going to call me and let me know?!", to which he said "I don't know. My thing is this. If you are going to be late, call and let me know. I took the afternoon off of work to be there for them, and it was a wasted day. I finally called to cancel. If you use these guys, you better stay in them for when they will be there! read more

Their prices were cheaper than anybody else. I called them, and they said they'd be out in about an hour, and they were. Two friendly men hauled the stuff out my townhouse in no time flat. I paid them on the spot with my credit card. So easy! My only problem with them is that they tracked dirt all over my carpet. Upstairs and downstairs. I didn't notice until after they'd left. Everywhere they'd stepped was a black footprint. The workers should be told to thoroughly wipe their shoes before entering a nice home. I will definitely use Hicks and Sons again, however. But I'll make sure MYSELF that they have clean shoes before coming in. read more

I own and manage several rental properties and this used to be my go to company. Their rates were fair and the workers did a decent job, but the most recent experience left me wanting to find a new company. They scheduled for a 3pm pickup today and the guy was a no call no show. He stated he tried to call once, but I never had a missed call. Proceeded to ask if he called a 2nd time, he stated he didn't have time. There was no apology and we had 2 jobs lined up for them the same day. If repeat customers are treated this way, then.... read more

Scheduled an appointment for 11:00 am. I actually placed all of the items for removal aside from the couch outside of the house to make it easier on the crew. My appointment time came and went...called for an ETA was told they would be there in 20 min. 3 hours and 45 minutes later they showed up. Never updated me -the only way I knew when they were coming is because I had to call every hour to ask for an ETA (working from home so needed to have updated time of arrival due to work meetings etc. Had they been courteous and sent me updates about delays I could understand). Also, scheduled online and did not get the 20% discount they claim and verified the apt time by phone. When the crew did get here the driver acted EXTEMELY put out because I had called him 3x for an eta...well you were almost 4 hrs late without informing me. additionally in light of covid-19 I had asked about ppe. Initially the driver (apparently?)lied to me and said they dont wear masks and that I need to provide them if I was so concerned..when I called the office to verify, whom I assume is the owner of the business, told me they are all outfitted with masks at the start of each day in their glove boxes of the trucks. 15 min of work (most of which I moved at least to the front lawn in the first place)cost me 200$ for not even a truly full pick up truck worth of removal and no large items aside from the couch. And this was a couch I moved I to my house myself so not a big item I will say one member of the crew was friendly, helpful and delightful. Wish I got their names so I could differentiate. All things being said, would not recommend using this service at all. Stay away! read more

I have no qualms with this company at all. Around two weeks before I used their services, I sent a request from their website for a free quote. Within minutes (on a Sunday morning), I received a call for the quote. I was doing price comparisons, so I didn't book an appointment for them to remove my 2-piece sectional. They quoted me $80 for removal. I contacted three other companies and Hicks and Sons was the lowest quote. When it was finally time to remove the furniture, I contacted three additional companies. Only two responded and their quotes were still higher than the original Hicks and Sons quote. I contacted them again, just to make sure that quote was the same. It was. I scheduled them for the next day at 11 am. Unfortunately, my sister changed her move date (I was getting rid of my furniture to get her furniture), so I had to reschedule the movers. I called early that morning to change the date and it was no problem. I don't think the office called the movers to tell them that I rescheduled, but I talked to them because they were running early and wanted to see if they could come by. I told them that I had to reschedule and everything was fine. Finally, when it was time for them to pick up my furniture, it went off without a hitch and my apartment building is difficult to maneuver through. The two movers arrived on time and they were in and out in mere minutes. I did not move a finger except to hold the door open. Also, they take credit cards. This is a huge plus for me as I don't usually keep cash around. They call the credit card number into the office. So, if that's an issue for you, I suggest that you have cash. Great service and reasonable prices. read more

Outstanding customer service, response time and professionalism! I called and they were at my house and done within two hours at the estimated price!!! I highly recommend them! read more

I really wanted to love this company. I was excited to read such excellent reviews but....after waiting 2 hours past our scheduled appointment time my husband called to inform me the company still had not showed. I called Hick's and was told they forgot to put us on the schedule but we're working to accommodate us. Fast forward another hour and they finally arrived. The drivers were extremely pleasant however we were told there would be an additional charge for paint. On the phone, I was told there would not be an additional charge. So, after waiting 3 hours past the scheduled appointment time with less items than I initially requested to be moved and asking for a discount that I was finally told ok to, I was still charged a higher fee. Customer service means a lot to me and we were not pleased with this service. read more

Have to call to find out when they were arriving because they were two hours behind did OK job however when they backed up in the driveway they ran over edging on the lawn I'm sure they knew that and did not inform me not a big deal but that would've been courteous. read more

UPDATE: After posting the note below, I heard from Bryan (Operations Manager) within a few minutes and he listened as I explained the problem. I chose to work with Hicks and Sons because I prefer to work with local companies over the big national franchises whenever possible. I was pleased with how quickly the company addressed my complaint and made things right. Outside of the issue I had with the two specific guys that handled my job, I was satisfied with this company. The company answered my initial call promptly, provided an accurate estimate up front, offered an appointment time for the very next day and were even early for the appointment. The pickup was completed in less than 20 minutes -- the guys were very efficient. Had my interaction over one specific aspect of the service not been problematic enough to require a formal complaint, I would have given 5 stars. ORIGINAL POST: Would like to hear from Frank Hicks or another owner of this business to discuss the experience I had today using Hicks and Sons Junk Removal for the first time. I've tried unsuccessfully to find an email address to convey my concerns privately concerning the questionable ethics of the two men who handled my job. Please let me know how to reach someone outside the main phone line. read more

I would highly recommend this company. I set up a mattress removal with the SA Truck and they refused to take it due to a small stain on the mattress. I needed it to be removed that day so I called Hicks and Sons to get an estimate, thinking that they would be able to remove it within the next day or so. Not only were they very reasonably priced, they were able to remove my items the same day and within an hour of my call!!!! read more

They were a no-call, no-show after having a confirmed appointment as well as confirmation email. I tried calling but not only did they not answer, it said the mailbox was full so I was unable to leave a message. Do not recommend. read more

I talked to Frank about 5pm one evening after I talked to a few other companies and needed some items hauled off that night. Everyone was telling me the same thing that the land fields were closed & the trucks were filled. Frank said the same but worked it out anyway. Not only did he say he'll send someone to help me, but he offered a better price. His brother arrived to my home with another guy a few hours after I talked to Frank & both were professional and got the job done in no time. I highly recommend them & will definitely use them again. read more

I needed a large hot tub removed and this was the best price and also very fast and efficient!! Frank answered the phone and got it set up and the three men Jack, Theo and T did an awesome job taking our hot tub apart and not messing up our deck. Then they cleaned up and left! Fast and friendly and great price!!! Very happy with this company!!! read more

Don't waste your time on them. Not only did they not show up, I tried calling them and they never answered. Horrible and completely unprofessional. read more

2 guys came out same day I contacted them. Did great, fast and complete job picking up a neighbor's debris from moving (old mattress, broken furniture etc.) The movers were very nice and did a very good job. read more

I had to clear out a storage room in my basement, immediately, to prepare for an air handler installation, for my heat pump, the next day. I contacted Hicks and Sons Junk Removal (HSJR), via telephone, to remove my old furniture, books, CDs, equipment, etc. I called the company, at approximately 11:30 AM, and around 3:00 PM a "two-man" crew arrived, at my residence, ready to work. Despite the rain, the crew was very efficient and effective in loading my "junk" unto their truck. The gentlemen were professional, polite, courteous, and responsive. And, they projected a "can do, must attitude" in response to a couple of my special requests. I have utilized HSJR before, and like then and now - I am extremely pleased and satisfied with their performance. Therefore, I will definitely use them again! read more

This company is awful, yes they will do a fantastic job the first time you call them, but if you request their service again their service declines and its absolutely Not the same results. If possible use another service for a consistent experience... read more

Sent a request through their website & got an immediate call back; very cordial over the phone. The free quoting over the phone was tricky if you have a lot of stuff but the price was the best all around. The two young men that arrived the morning of service were punctual, polite, professional, hard/fast working & friendly. Another plus is that they take credit cards. Will definitely use again & recommend. read more

I hired this company to remove and haul off junk left under my deck by a previous owner. Deck is only a few feet off the ground. After I paid them, I found a lot of stuff way in the back that they didn't even touch. Do not hire these folks. read more

I sent an email to this business for a free quote to have some stuff removed from my basement. I was surprised to receive a call back within an hour from these folks. They wanted to get a better idea of what I needed to have hauled away and when I would need the service. Very friendly and helpful during the call and they gave me a quote that was below what I thought it would be. On the day of our appointment, they arrived early (after calling to make sure I would be home) and they (a team of 3 guys) quickly removed everything that I wanted to have hauled away. I picked something up and they quickly let me know that I didn't need to lift a finger except to point at what I wanted to have removed. A few of the boards that were being hauled away were actually too long for their truck. I thought they would tell me that they couldn't take them. Instead, one of the guys asked to borrow a handsaw and he quickly worked through the boards to make them fit in the truck. Talk about customer service!!! They even swept up my driveway after they finished loading some yard debris that went into their truck. When they were sure that they had removed everything that I wanted to remove from my home, we took care of the paperwork (paid with credit card) and they were off. I would happily recommend these folks to anyone who is looking for this type of service. Nice guys. Fast work. Good price. read more

HICKS AND SONS JUNK REMOVAL, LLC 218 Fairview Drive Dallas, GA 30157 Small truck so it did not accommodate much trash for $350.00 but more importantly the professionalism was not very good. The driver damaged my awning with his truck and I am having difficulty getting their insurance information although they promised several times to, "send it within the hour." We are due to meet at the site tomorrow but it appears I will have to take them to court. read more

Great experience from A-Z. Submitted request online with specific list of items to clear basement+garage from furniture to paint cans, etc. Call back in 15min with reasonable quote. Scheduling for next day at 10:30am was easy. 2 man crew arrived on the dot! Both were professional, friendly and hard working. Will hire again at any time. read more

I am so very happy with this company and the young men who performed this service I will certainly tell others about this company and how well they performed and how reasonable this service were may the creator continue to bless this company and the young men who came to my rescue. read more

I called around to a few places and their pricing was definitely the cheapest. They were also incredibly responsive, as while I was on the phone trying to schedule a pick-up, the guy was like, "Okay how about we see you in 30 minutes?" A half-hour and $50 later, my old futon was gonzo. The workers who picked it up were very polite and friendly as well. I'd definitely use them again! read more

Hicks and Sons did a great job for us in March 2019 with a complicated clean out job of two apartments. When we were looking for price quotes, they were very responsive and affordable. They were prompt and polite and did a fantastic job. read more

This is the second junk removal service that I've used and I'm very pleased with the service. The gentlemen that moved the furniture were very professional and efficient. My issue is with the quoting process. I called the day prior and asked specifically for both the minimum and maximum I could expect to pay. That way nobody felt any pressure to quote me exactly. I was told between 125 to 150. Reasonable enough. Frank went on to say that "if it fills up the truck, 150." I was ecstatic. The next day, I'm told by the guys that it'll be an extra $75 due to the amount of stuff. I explained what Frank and I had discussed. They said because their truck "holds a few trucks worth of stuff that it'd be more and that normally they make people send pictures of their stuff for a quote." None of what Frank and I discussed making our conversation null and void. Now let me be clear: $225 isn't bad at all for the services I received. However, springing an extra $75 on someone in any situation is not ok. What if I didn't have it? Would they have just unloaded everything back into my house or the driveway? How does that work exactly? Their prices are definitely competitive, but that's to be expected from a company that matches prices. And for everyone saying they didn't have to move anything or lift a finger, that is what junk removal services are for. All of them. Otherwise you'd just rent a truck and do it yourself for much less. They accepted credit card, which was both convenient and common among other removal companies. Would maybe use again and recommend, but not without being completely clear on the cost to avoid any future misunderstandings. read more