I have been taking my animals to Burnet Rd for years now and have always been happy with the care…read morebut I would say my experience has gotten even better now that I take them to see Dr. Amy. She is thorough, kind, down to earth and does not rush. All the staff are very friendly and helpful and I love that they don't push expensive treatments and talk about the pros and cons of all. Thank you Burnet Rd for your great care and wonderful staff!

I had another outstanding experience at BRAH with Dr. Jill Cordeiro that makes me so glad I take my…read moreold & gripey cat to see them!! She's the best!! Back in December it seemed to me my sweet boy wasn't doing well, but I couldn't tell what was wrong. I finally got an appointment just to check him out. We got in the exam room and the Dr started to examine him - as he meowed as loud as he could! She petted him and looked and then looked more closely at his face and asked, "What's this coming out of his nose?" This cat's nose, I add, is smaller than a dime, so I've never really examined it. I can't really see anything there. But she can! The Dr decides to go further: she reaches to his nose, and to our surprise, starts pulling out about two inches of something from this poor kitty's nose! My poor baby!! Everything turned out so great, his nose was fine. I'm just so grateful for her and everyone there. They are all so helpful and understanding. I would 100% send friends & family there

We've had multiple wonderful experiences at CityVet, and every member of their staff has been truly…read moreexceptional. We have a 68-pound Great Pyrenees/German Shepherd mix who is extremely anxious and reactive during vet visits. The CityVet team is always incredibly gentle and patient with her, and they never force anything that would increase her anxiety. They take the time to earn her trust and make each visit as low-stress as possible. Nail trims have been especially challenging for us, but thanks to Jessel, we were finally able to get our dog's nails trimmed without a muzzle or any restraint. Jessel was so patient and compassionate, making sure our pup was comfortable every step of the way. We honestly couldn't believe how smoothly it went. We're so grateful to Jessel and the entire CityVet team for the care, kindness, and respect they show our dog. It's clear they genuinely care about both their patients and their owners. We highly recommend CityVet to anyone, especially those with anxious or reactive pets.

Great vet practice. The vets and the staff are top notch. Very caring and kind and patient, even…read morewith our dog that is very fearful at the vet's office. They have been great at getting appointments scheduled quickly, and even worked us in when we needed one of our dogs to be seen right away. Highly recommend this practice!

----------------  PROS:…read more---------------- (1) Open on weekends, a big plus. (2) I ran our bill through $443 bill through AI, and it's in the median range for the services we received. (3) Doc and tech were friendly and helpful. ----------------  CONS: ---------------- (1) Receptionist didn't set our expectations when we checked in for about how long we might wait. I think it was about an hour. (An hour or longer wait is understandable without an appointment, but staff should give a clue as to about how long the wait might be.) (2) WiFi password not listed at reception. You have to ask for it. ----------------  TIP: ---------------- Meds are way more expensive at the vet. Have the prescription sent to a pharmacy (HEB does dog meds). We would have saved $100 had we done that.

This review is over due for 2 years and we are not sure if there are still the same vet and team…read morehere. We like to leave the review from our great experience here anyway. In Dec 2023 near the long holidays, we bought a 2-month old kitten from a breeder. We named him "Simba" and just a day after we got him, Simba suddenly stop eating and drinking. As well, he vomited a few times a day causing us extremely worried. We had no idea what happened and scared he might have been poison by something we didn't know of. At the afternoon until evening on Fri, we couldn't schedule any regular vet nearby or even a bit further away. Finally, we decided to take Simba to ASAP Vet: Veterinary Urgent Care since we worried that our very little kitten might have not survived the weekend. ASAP Vet very thoroughly checked on Simba and although the vet said it was hard to say for sure what was the reasons that caused Simba to vomit and stop eating and drinking. The vet helped inject a water ball in Simba's back to prevent him from dehydration. The vet and nurse also helped removing Simba's eye boogers. As you can tell from the photo, Simba had very tough eye boogers and they irritated his eye so much causing him unable to fully open one of his eye. We tried many times, but unable to wipe them off. ASAP knew how to do it by gently combing the hairs around his eye to remove his eye boogers out completely. As well, they provided us some eye cream to help with Simba's eye infections and in just 5 days, Simba eye got back to normally, clear, bright, and cheerful. After this visit, we were able to schedule Simba to see a regular vet at Georgetown Veterinary Hospital, but it was the worst experience. The vet there did a very quick and brutally check on our kitten and then she was repeatedly saying I had no idea. She didn't provide us anything to help our kitten. We didn't think she even cared if Simba wouldn't make it to survive. 3 days after that, Simba still refused to eat and drink. It was a long holidays, so we brought Simba back to ASAP and they injected another water ball into Simba's back and provided us a syringe and liquid food to try to inject the food and water directly into Simba's mouth. Another 2 full days of unsuccessfully having Simba eat or drink, my tear dropped. We decided to gently force and inject the water and liquid food into his mouth. Magical happened soon after that, Simba started to eat and drink by himself!!! You can tell how relieved and happy we were. Soon after that we learned indeed Simba having an anxiety from getting a new owner. Although we knew getting a new owner can be very stressful for a kitten and the kitten might have been hiding and fear, we never imagined a little kitten would be in much anxiety to vomit and stop eating and drinking completely for a week. We were and are still thankful to the vet and team here. Thanks God they open an urgent care for a special hour and during the weekend. Now, Simba is 2 year old and grew up to be a big beautiful boy. Life is always too busy. If we have time, we really want to take Simba to visit the vet and team again. Thus, they can meet the big boy whose life they saved. In short: - Highly recommended - Staff is kind, considerate, and care. - The price maybe a very little higher than a regular vet, but since it is an urgent care, so the price is quite a reasonable price. Not a ripe off for sure. - Clean and Bright and no smells

We love these people!! They have taken care of all my pets like family . They don't miss a thing!!…read moreMy dogs don't get scared to go see the doctors because of the kind attention they get from the first moment we are there!

I feel so lucky we found DR Nicholas De Lacey. Our love BeeBee needed to have some dental work done…read moreyesterday. We had been so nervous having her put under for so long because of her age. Well I can not say enough great things. Still I'm gonna try. 1st when we first met with the staff they went over the whole process and walk us thru step by step on how it would go. 2nd the cost was a factor and they were so nice giving us all the info we needed to make the decision easier. 3rd THE DAY OF. They did such a great job of reassuring us the procedure would go fine. Then right after they contacted us with an update with what was done and how it went. 4th Today is the first day home and she is eating well and acting fine. The staff informed us there may be some hesitation in eating but she seems to be fine. We bought two small chickens and deboned them. And she has been getting small portions of that. Along with with pain meds they gave us for her. All in All. I can not say enough about how happy and lucky I feel having gone with them. Thank you so so much

My 3 dogs love going here…read more Vets and staff are both caring and knowledgeable, meeting you and your dogs where you're capably at physically or finiancially. I appreciate being included on the full picture, with available options and their recommendation.

Another great experience today. Updating to add another photo from Dewey's visit on June 3rd.read more

If I could give Animal Medical Center of Austin negative stars, I absolutely would…read more We brought our rescue cat in after sudden weight loss and urinary issues. Having dealt with feline diabetes before, I suspected that was the issue -- but we also learned he was FIV positive on top of the diabetes diagnosis. As you can imagine, this was a pretty emotional appointment for us. The veterinarian we saw was actually wonderful. She was reassuring, informative, compassionate, and walked us through lifestyle and diet changes that could help our cat still have a happy, healthy life. We were told insulin would be needed, given instructions for follow-up testing in a few weeks, and asked where we wanted the prescription sent. We requested Costco. So far, so good. Then we walked out to pay. The front desk staff member we dealt with had all the warmth and compassion of a parking ticket. After receiving difficult news about a beloved pet, interacting with someone who seemed to actively resent both her job and every living person around her was... not exactly comforting. But somehow, it got worse. The next day, we received a call from a vet tech letting us know our nearest Costco was out of insulin and asking if we had another pharmacy preference. I explained we were fine with any Costco location and, if needed, we could explore online pharmacy options. She said okay, and that was that. The next day, I received a text from the Costco pharmacy in Pflugerville saying they'd received the prescription request but were also out of stock. No problem -- shortages happen. So I called Animal Medical Center back simply trying to figure out the next step so we could get our newly diagnosed diabetic cat his medication. The receptionist listened, placed me on hold, and then told me a vet tech would be calling me back. The next day, I called back, telling the receptionist who I was, that we had spoken the previous morning and no tech had ever phoned me back. She placed me on hold, and a vet tech got on the phone and informed me that the veterinarian we had seen was "just a visiting vet" and would not be back for three weeks... therefore they "couldn't help me." I genuinely thought there had to be some misunderstanding. I explained the situation again. Slowly. Clearly. No misunderstanding. I was told AGAIN that because the vet wasn't there, nobody else could help because they "didn't know anything" about our cat's case. I'm sorry... what? You diagnosed a cat with diabetes, prescribed insulin, instructed us on urgent treatment steps, and then effectively shrugged your shoulders the moment obtaining that medication became complicated? My flabber was absolutely gasted. I understand staffing limitations. I understand substitute veterinarians. What I do NOT understand is how a functioning veterinary practice has absolutely no continuity of care plan for a newly diagnosed diabetic animal. The complete breakdown in communication, accountability, and patient support was honestly shocking. Needless to say, we will never trust this clinic with another animal again, and I have actively warned others to look elsewhere for veterinary care.

I was go glad to find out that the Farmers had reopened the clinic. They are the best when it comes…read moreto compassionate care of your pet. They are knowledgeable and up to date on the latest treatments. The staff is great with excellent customer service. I have been a customer for over 23 years and still satisfied. Thank you for returning. I know in your care my senior dog will have the best quality of life in her remaining years. D.Jenkins

I had an appointment, and they knew my dog was coming, but I was asked while checking in if I…read moreneeded heartworm and flea meds even though they are prescribed at Griffiths and in his notes. So I don't know why they asked. Unfortunately, my partner had to take our dog back the next day, and he was asked the same question - also had an appointment and they were expecting him. Please reconsider upselling people who already get their meds from you, especially if their animal is in distress. Edit: I have not used all of the last prescription I purchased from Griffiths. A quick review of my dog's info would have shown that I did not need more.

Great service! Tech. Miranda was great upon intake , answering all questions and assisting Dr…read more Pagel. Dr. Pagel was great, as well, nice demeanor with my pup, answered my questions, and relieved me of the concerns. Also, it is way faster to get an appointment, in comparison to most vet offices/hospitals. I, recommend.

There are no words that can fully capture the depth of gratitude I have for the care and compassion…read morethis team showed during one of the hardest moments of my life. Saying goodbye to my beloved dog of 11 years was something I had never experienced before, and I was completely unprepared for the emotional weight of it all. From my very first phone call, I was met with genuine kindness, patience, and sincerity. Every question I had was answered with such care and understanding--it truly felt like they were walking alongside me during this difficult time. When the doctor came to our home, their presence was calm, respectful, and incredibly compassionate. They treated my dog with such dignity and love, and they gave me the space and support I needed to say goodbye in peace. It meant more to me than I can ever express. Even afterward, the level of care continued. Picking up my dog's remains was handled with such grace and respect--it was clear that every step of the process was done with heartfelt intention and compassion. In a moment filled with so much pain, this team was a blessing. I truly believe God places people in our lives when we need them most, and they were exactly that for me. Their sincerity, kindness, and unwavering support brought comfort to my heart in a time of deep sorrow. I wholeheartedly recommend them to anyone facing the incredibly difficult decision of saying goodbye to a beloved pet. They go above and beyond in every way, and I will forever be grateful for the love and care they showed to both me and my dog.

Yesterday I had to say goodbye to me beloved 17 year old cat, Spencer. Dr Betts was gentile and…read morecompassionate. She treated Spencer as if he was her own. Having Dr. Betts there made the whole heartbreaking experience not only easier for Spencer but also for me. Even the way she put Spencer in a pet bed and carried him out with such caring and gentleness. We need more Vets like Dr. Betts. I can't thank you enough Dr. Betts, for helping me through this difficult time in my life.