We were very happy with the service we received. Mark was very kind and courteous. Thank youread more

Our tow truck came quickly and James was a great driver who was friendly, extremely knowledgeable…read moreand had excellent customer service. Thank you James!

We, My Partner and I, want to take this opportunity thank Carrillo & Sons Collision…read more We took our car in a couple of weeks ago. We just picked it up yesterday. It looks fantastic, UTTERLY FANTASTIC!!! We have had work done there in the past, last time 2022. We worked with Ken, but especially with Daniel Carrillo. DANIEL, of course, oversees everything. It is why you go to his shop!!!

Minivan sliding door was damaged, pretty bad puncture. These guys emailed me consistently,…read moreinterfaced with the insurance company so I didn't have to, and completed extensive raptors and an excellent paint job about 10 days earlier than their initial time estimate. Holy recommend these folks for any and all work, very friendly and responsive staff, and the cleaned the van inside and out prior to delivery! Joe

I was referred by my insurance roadside assistance they were quick and friendly 5 starsread more

Reached out to USAA and was quoted 31-50min time delay. The tech showed up reasonable faster than…read morethe time predicted. Abbas was professional, knowledgeable, and extremely helpful. He jumped the battery, but also checked the charge of it, determined I needed a new one, (showed the level it was at) and was able to assist in putting in the new one. He was patient with all my question and gave great advice. I would recommend him to anyone! Thanks for your help it's greatly appreciated

Got my shit done there a few years back. Redoing roof paint and found some disturbing body repairs…read more Yeah they "hooked me up but this is the hook up..‍‍funny thing is i would have paid for the additional repair so its a little fucked up to have to deal with it now.. thanks again big dog for the hook up

Don't judge a book by its cover! This long time IB establishment is one of those you want to keep a…read moresecret. Superior customer service, very fair prices and top notch work. Wait, you aren't happy with the job? Tell Scott and I assure you he'll make it right. These guys are all about customer service, and ensuring they provide a quality service. Highly recommended!

I received excellent service. The task was completely quickly and skillfully. The service tech…read moreanswered questions about the condition of the flat tire with the qualifier that Discount Tire would make the final evaluation on it. I made the mistake of walking up to the truck in bare feet on hot pavement and the tech went to the house and retrieved my shoes for me so I wouldn't burn my feet.

I had a flat tire. The time waited for the services was about 25 minutes. The guy was fast and very…read morefriendly. I highly recommend the services. th am you

Excellent service from start to finish! They arrived quickly, diagnosed the issue, and replaced my…read morebattery on the spot. The technician was professional, friendly, and made the whole process easy and stress-free. I really appreciate the fast response and outstanding customer service. I highly recommend this towing company to anyone who needs reliable roadside assistance. Thank you for getting me back on the road so quickly!

my twin sons had their battery die and we have towing insurance with progressive. mr towing was…read moresent and meant to jump start the car or tow them to costco where we had a battery that was less than two years old and under warranty. instead he tinkered with my sons car and told them the battery was not good enough for the car and proceeded to charge them almost $400 for a battery. dishonest...taking advantage of kids. NOT COOL and filed a complaint with the dispatch agency. it seems they have a history of doing this. Why were my kids charged $384 for a battery? perhaps i got the situation wrong according to your reply but there are no batteries that are that expensive for a 4 cylinder subaru. you have a history of doing this...look at all your one star reviews...same story. you know what you are doing. you ripped off my 20 year old sons who will have to work for a week while studying in college to get that money back.

Honestly, professional on time and kind! For a tow company I truly appreciate the experience their…read moredriver arriving on time and looking over the car for me: then he offered me an explanation as to what was making me need the tow! Insurance paid for it so no complaints here! Thanks Kevin!

very unprofessional. they damaged our truck and didn't take any responsibility. David the manager…read moreis a joke. if that's the manager I can only imagine how bad the owner is, stay away. the worst!

I would not recommend Marco. We wanted to look at an Nx in a very specific color for my mom. They…read morehad two of them. One was ready to be seen while the other was finishing up getting certified. We asked about the other car after noticing some damage on the car he was showing us, he goes "they're the exact same car" and "well yeah it's a used car." We asked if he's able to tell us when they were going to be done with the other car so we can take a look but he responded with "I can't take you back there." First off, thank goodness we requested someone else to help us because he was able to get the car to the front and it had no damage to the front unlike the other car he was trying to sell us. Since there were two of the same cars, wouldn't you want to pick the one in the better condition? And secondly, he could've asked them when the other car was ready rather. We knew we couldn't go to the back. He needs better training. Thankfully Tim swooped in to help us out. He was much more helpful. Santiago helped us with financing. He was actually great to work with. We told him exactly what we wanted and didn't want and I appreciated that he was quick to the point and made financing a smooth as possible. Just an FYI, they install some sort of tracking on the car if it ever gets stolen which they make you pay for. I bought my car at Lexus Escondido which they didn't make us buy. Tim was able to work something out for us but had he not, Lexus Kearny Mesa would've been cheaper

I called the parts department at Lexus of El Cajon and was helped out by a gentleman named Oscar…read moreChavez. All I had was a picture of a part I needed; and he was able to find the correct part for me and helped me order it and get everything figured out. Sometimes parts department guys are so busy that they don't want to spend the extra couple minutes trying to help you out, but Oscar was very friendly, helpful and took care of me. Thanks again, Oscar