Honestly, professional on time and kind! For a tow company I truly appreciate the experience their driver arriving on time and looking over the car for me: then he offered me an explanation as to what was making me need the tow! Insurance paid for it so no complaints here! Thanks Kevin! read more

very unprofessional. they damaged our truck and didn't take any responsibility. David the manager is a joke. if that's the manager I can only imagine how bad the owner is, stay away. the worst! read more

I just want to shout out. I think his name is Rashad. He is a young black gentleman who has saved me twice now. And he did the other day on the freeway, and I was just super grateful and never thought how much these guys actually risk their lives to be captain. Save a ho for girls like me. And I will say it was dark like these guys need like a light up jacket or something because I was already tripping on the side of the road in my car and with this dude put gas in my car so gracefully and it's something he did not have to do. Also, Jared was also a doll and put air in my tire and then towed it to discount tire. I hope these guys get a raise and I wish them all the health and the wealth and I'm very grateful for this company. read more

The driver named Patrick is a true example of what services is all about. A great guy.

They damaged my truck 5/25/26 and have ghosted me for damage repairs. I have documentation and also witnesses I've sent photos and info to "David" and radio silence since than. Went through AAA for the tow and they ain't really doing much either. Will go through insurance soon. Stay tuned will keep you posted read more

Fundamentally *unreliable* -- which is exactly what you don't want when you're stranded. Because they've got a virtual monopoly on certain regions when they're contacted via AAA, they have very little incentive to care, and it certainly shows. I will literally *never* use this terrible company again. read more

Adrian from C&D was the best. He gave me the best service I have ever received from a AAA tow service. I needed a new battery so I bought one but before he left he insisted on checking my tires which turned out to be very low. He inflated all of my tires. What great service! I will definitely use C&D again and I will insist on getting Adrian. Five stars Adrian!!!!!!! read more

Andy V. Arrived so fast when I called for roadside assistance last night after Ash Wednesday mass at St. Thérèsa's in Del Mar - My car did not start which for 2 seniors out after dark was pretty upsetting. Andy was prompt, courteous, professional, and most of all kind. He quickly assessed the condition of my battery, got my car started, then gave me an additional option of just having him replace it right then & there! I was stunned how fast he solved this problem as well as making sure it wasn't left up to me to trouble shoot tomorrow when my car may not start again. Thank you Andy, it is businesses like yours who are an asset to our community! read more

Vehicle would not start out of the blue. AAA got a hold of "C&D Towing" in La Mesa. Darrick the Tow Truck operator from C&D Towing come to the rescue. So greatful for Darrick call, his quick response, his service, and his professionalism. Darrick know that I'm totally satisfied with the service that you provided today. Thanks again, take care, and God bless read more

So I hit something on the highway, which detached the front end of the skid plate. The thin sheet of plastic under your front end that protects against splashed water, salt, etc. This job necessitated rolling yourself under the front end and simply either reattaching or de attaching the entire piece either way would've been fine. First of all, he didn't bring a jack. Second of all, not to be rude, but this was one FAT dude that was no way going to fit under the front end without a jack! When I asked him if I could borrow a screwdriver because I felt I could fit under he responded with "I don't have any tools". He zip tied one end up and left. The car was just as undrivable as it was when he got there. I'm a 67-year-old grandma that went across the street to a neighbor, borrowed a screwdriver, got under the car unscrewed this plate and threw it in the trash. Here's my advice. Do not use these people and have AAA send them to you like they did to me, just roll your sleeves up! read more

Answered a AAA Towing request. Very fast response. Answered in less than 15 minutes. Quick and effective service. Absolutely recommend.

my second great experience with c&d towing and i want to give a shout out to samuel. nice young man, knowledgeable and when our battery went out, we called aaa and samuel got us up and running in a very short time. hats off to c&d and samuel!!! read more

I am extremely pleased with the service provided. My tesla was completely dead and I needed it towed to a supercharger. Derrick was able to charge the 12 volt then get the car onto the flat bed and tow it to the supercharger and also help back the car Into a tight spot. Derrick also had great customer service give that man a raise! Thank you read more

This is one of the most heartbreaking experiences of our lives. On 8/26/23 we booked a tow through AAA for our new 5th wheel of which we were planning on living full time. We have sold our place and escrow closes on 9/18. I scheduled through AAA a tow with Big Z however the day of the tow C&D somehow got the contract from Big Z and showed asking me to pay for an additional 2 hours at $180/hour. AAA covers $500 when a premier member. The tow was only 48 miles! The operator seemed inexperienced when rigging the support plate for the 5th wheel. It took several calls to someone on the phone to get it right. This took 30 minutes. I asked the driver if they had the GPS for big rigs so that he wouldn't get into a situation where he couldn't avoid obstacles? I noted that there were some roads leading up to the property were narrow and he should follow the big rig GPS to avoid. Upon arrival at the destination and the driver seemed to be unaware of any damage until I started pointing out all the damage. His comment to me was "we damage things all the time, the owner will take care of it. He doesn't like to use insurance so he will repair it in his shop". I can't describe the feeling of rage in hearing such a non professional response to such serious damage to our property. I even told this person before he left to take care of our new home. As I write this (8/29/23) I still haven't heard from C&D Towing. I have filled a complaint through AAA. My wife and I are devastated. We will be homeless as of 9/18/23. If I were you and I saw this company coming to tow your vehicle I would refuse. read more

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My bmw was towed on October 10th. I had my Versace Shades in my cup holder. When I went back to retrieve my things from the car, they were gone. Vehicle was totaled. You can see everything was rummaged through. I've been asking for them back for a month. They told me, nothing they can do. Their drivers are thief's. Don't use this company. read more

Thought I just needed to replace the car battery, but turns out it was the Alternator! Tommy was so lovely and had actually told me that my alternator was taking all the juice out from my battery when all this time I just thought I needed to replace it. Not sure why the other two men who came and looked at it said nothing :( Tommy was even kind enough to follow me home just in case my car was gonna break down again. He was so sweet and definitely knew his stuff. Thank you!! read more

Their service felt more like a car jacking than anything helpful. They turned up at an accident before the police, had the car loaded before we could say anything. Then gave us the incorrect location of our vehicle, calls for information went unreturned. I'm sure they intentionally slowed the entire process so they could collect additional fees. This sort of business practice should be illegal. read more

At 9:50 PM I had a flat tire. Aaa dispatched them. But they said it would take 90 minutes. Thankfully, a man took pity on me and changed my tire. 90 minutes for a woman of 70 yr. to wait by her car in the dark is unacceptable. Don't ask this company to come quickly. It won't happen. read more

AAA sent C&D Towing to me as a contractor for battery replacement services. C&D installed a new battery for $218.00. Everything seemed fine at first. When I took my car to a BMW mechanic to reset the battery, he immediately noticed the replacement wasn't the correct type. I later confirmed this with other mechanics, multiple auto parts stores, and two dealerships. I requested a replacement battery from AAA. Lo and behold, AAA dispatched the same technician/company to me the next day. The technician stated the battery was the appropriate size and type because "it's what came up under the search results for my car make/model on his mobile app." He pulled out a larger battery and said, "This is the size you think you need?! That won't fit in your car!" which was an outright lie based on the answers I had collected. I'm pretty sure he just picked up a random battery in his truck bed. He said that he even "cut me a deal" for the [incorrect] battery he installed, and that he can't tell his boss "because he'll get in trouble." I asked the technician to call his supervisor to request a replacement. The technician said his supervisor refused a replacement as all the battery options provided in the mobile app "technically fit" my car make and model. I called AAA and requested reimbursement immediately after, only to be told a refund wasn't guaranteed and could take up to four weeks for a response. The next day, I went into a local office and was told the same thing -- fill out paperwork and wait for a decision. As a longtime AAA customer, I left disappointed. Now, not only am I stuck with the wrong battery, I was charged nearly $100.00 more than current MSRP ($130.00) for a battery I did NOT need. The issue wasn't resolved and AAA simply said, "Maybe you'll get your money back?" I have since disputed the charges with my bank and have cancelled my AAA membership. What an unpleasant experience! read more

Hector was fantastic! He was very polite and friendly. His customer service was excellent. I had quite a few questions regarding the issue with my son's car. His diagnosis of the problem was spot on. I recommend C&D Towing and will call them again for my towing needs. read more

Buckle up. This is going to be long. My father-in-law passed away two months ago and my husband inherited his 1977 Chevy. On Tuesday, we had it towed from his former residence to our house on a flatbed truck. Unfortunately, the tow truck wasn't able to get his flatbed up our steep drive, so the truck was left on the street. Since the truck is PNO, it can't be left there. So, the drive told us to call for a second tow and request a wheel lift truck, which I did. C&D Towing responded to the request but they didn't have a wheel lift available. So, the woman I spoke with told me to request another tow in the morning and they would send a wheel lift. Great! I called OnStar and AAA, who was subcontracted for the roadside assistance. Everyone approved this plan. This morning, I requested the tow. C&D accidentally sent a flatbed. So I called the office, explained the situation again and was told "we can't do that." I explained that they could and it was already approved by OnStar. I was transferred to a manager who was clearly adamant to just say no and had zero interest in attempting to help remedy the situation. All he could seem to do was argue. I will admit that I allowed my frustration and grief to get the better of me and ended the call with some choice words. However, I don't understand how a company can tell me one thing and then 12 hours later, tell me something completely different. I called OnStar again. They approved the tow and we will be using a different tow company. TL;DR If you're expecting compassion and for someone to work with you, this isn't the company for you. Trust is important, especially when dealing with something valuable like a vehicle. I wouldn't trust this company. (Read the other negative reviews. It seems I'm not the only one who feels this way.) read more

Called AAA and C&D Towing came to my daughter's car. Steve Ritter was our driver. He was awesome . Got my daughter's car loaded and met us at our house in a very short time. He was able to give me some clues to look into as to why the car was overheating . I would recommend read more

I was with my mom 88 years old. We came to a stop. When we rear ended. The guy stopped, and he apologized, and he gave me his information. I tried to get in touch with him, and there no response. Then I tried to contact his manager and nothing. My insurance keeps trying to get the information, but they never send it. Very unacceptable. It was the guys fault. I am just glad my mom is ok. I wouldn't trust thos service. read more

C & D Towing - Towing Near Me - El Cajon, California

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I had called my AAA for a towing and to find out because they heard accident and insurance they took it upon themselves to cancel AAA and leave it as an insurance claim to collect extra money. What if I wouldn't have had insurance and got billed $580 that they billed my insurance, who was gonna pay that. When I called and asked why they did that they said I had agreed to that which a complete lie. How is a tow of 6 miles going to be $580!! When I called to get an estimate on another towing they said it would be $300 based on a 10mile radius. They're just looking for a payout. Once AAA is canceled there is no charging them back. So good thing I did have insurance or I would have been screwed over with $580. Don't trust the tow drivers they recommend shops that they give cuts to so they can recommend each other. My police report even states called came through AAA so there's nothing this company can say to justify there actions. FYI you can make a claim on your insurance company to file a complaint so they don't call them and have a report against them. My estimated tow time was 36 mins and turn out to be over an hour 1/2. read more

After reading these reviews, I'm grateful that my experience was good. Broke down on the freeway off ramp around 2:30am. Used AAA. Took a while to go through the automated system. Once that was complete They said it would be about forty five minutes for a tow truck to arrive. Tow truck literally arrived about ten minutes later. Robert, Was fast and courteous. Best experience to have considering the location and the time that I was stuck. read more

This was by far one of the worst experiences I've ever had with any company, let alone a towing service. First off, I never received a single call from them about the status. It felt like they were purposely keeping me in the dark so they could charge me $50 a day just for storing my vehicle. I tried to get in touch with a manager named David for FOUR days--emails, phone calls, voicemails, even asking the front desk to let him know I was trying to reach him. I got absolutely nothing in return. When I asked the front desk employee to see an invoice, he looked completely lost and literally didn't know what an invoice was. No clue what was going on. When I finally managed to track down David's work schedule and showed up to speak with him in person (because clearly that's the only way), he was visibly irritated that I knew when he worked. Well, Dave--if you don't respond to calls or emails, what do you expect? To make things worse, when I got my car back, the rim was bent and the tire was popped. The bare minimum I expected was that they'd at least put the spare tire on--but no. When I asked David about it, he literally laughed and said, "We don't do stuff like that here." Just complete disregard. Eventually, he knocked a few hundred dollars off the original $2,000 bill, but even then, he said I should come back the next morning to get the tire situation handled--because he wanted one of his mechanics to do it. The only decent person I encountered the entire time was that mechanic, who actually helped me install the spare and even recommended some places to get the damage fixed. Now I'm leaving the lot with a spare tire on the back left, and the back right tire is rubbing against the frame and brake rotor--damage caused by the way they moved the car. Bottom line: This company will drain you for every dollar they can, take no responsibility, and treat you like you're the problem. Avoid them at all costs. read more

I called AAA. They called Zack. Well C &D towing. And they sent Zack! I'm a realtor. I was showing homes and after a showing my car wouldn't start. Sometimes you live the dream. Sometimes not. Lol. But in 10 minutes AAA sent a guy with a battery. He tested the battery. And wow replaced in in almost no time at all. He explained the test and the warranty. Even made sure everything worked in the car (radio and clock) before I drove away. Professional and helpful. It's the little things in life. Like a technician making sure your clock is reset correctly before he hits the road. C and D you've got one great representative for your company in this guy. Thank you so much Zack! read more

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They are horrible I would not request there services was stuck outside for 4 hours nothing but disrespect over the phone was told to pay or get off the phone asked for higher up and they would not give it . The manager and supervisor are horrible and racist names were rough, and rondelle !! read more

First off, If I could give negative ratings I would. I called to have one of my broken down trucks towed from Mira Mesa to Lakeside CA. I was given at ETA of 1-1.5hrs for arrival. No problem, we will wait. After 2 hours I called for an update on the tow and the staff all seemed to act like they knew nothing about it. Once they finally found the work order, I was told that their tow trucks had to go to a different job so I was pushed to the bottom of the priority list. What kind of company does this!? Poor customer service. I spoke to the manager David who could care less about helping resolve the issue. I had this company saved in my preferred service suppliers because they helped us once in the past. Never again! Stay away from companies who offer poor customer service and no resolution. Their way of helping solve this was to offer to cancel the tow. Keep up the great work David! read more

Two days ago my daughters car broke down , a day prior she graduated from high school and the day her car broke down we had a graduation party for her and she was on her way to take some of her friends home, we called for a tow truck and within a few minutes we met the driver at our broken down car, from the time BURTON came to our location until the time he delivered the car to Our home , he was so nice, helpful, professional and all around just the nicest tow truck driver you want to show up during a stressful situation !! Thank you to C&D towing for sending Burton to assist us!!! read more

Bad service driver only asked for address if I wasn't waiting outside my house he would of not been able to contact me also asked for a price and said 200-300 hundred they ended up charging me 750 read more

Easily one of the shadiest experience in towing i've ever seen. This company did not take the liberty to actually contact the owner of the vehicle it towed and instead allowed it to occur time in its lot (230$ and hour) and then denied the people authorized to release the vehicle the proper access. The vehicle in question sat in the lot a day extra than necessary because of the staff's unwillingness to accept various types of authorization ,and ID that have been acceptable in several other impound lots. Not only that, what if the owner of the vehicle were out of town? stricken with COVID? immobilized? Would this shady, uncivil conduct have led to the car going to aution!? i'm just glad they stole nothing, thankful they appear to have kept the car in working condition but it wouldnt be outside the possibility. TERRIBLE OVERALL. REPORT THESE PEOPLE TO CONSUMER AFFAIRS. read more

Wow. Grade A Con Artists. I can't begin to explain the level of unprofessionalism from this company i'm actually amazed. First tow truck driver arrives (This kid is like 20 or something, no experience clearly) He begins to tow my expensive BMW M3 up on his trailer, this kid SNAPPED my tow hook cover in half! When I began to ask how he did that, he said "I thought the clamp was on the left side like most cars" MOST CARS? What kind of excuse is that. Anyways, I assumed this would be taken care of because, why not they broke it right? He makes me sign a damage waiver AFTER he already broke my tow hook cover and lied to me and said this is just incase I scrape the bumper etc. When I called to hash out this situation, the manager gave not even an inch of remorse, not a single apology to the situation leading to me being very frustrated at how you can possibly mess up this bad and not even give your customer a sense of security that they trusted you. I do not recommend ANYONE to use this company unless they decide to make this situation right with me. Things happen I get it, but to do this without rectifying the problem? Completely unethical and unprofessional. read more

C & D Towing - My car on their tow bed for proof - Towing Near Me - El Cajon, California

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Thus company was dispatched from AAA. They arrived 45 minutes late. From ETA given to me. When the truck arrived they refused to tow my car. Without clear explanation. The tow truck driver was threatening. I am a senior citizen. His behavior was Without merrit or cause. He said he was paid by the hour and didn't care if he towed the car. I would not recommend this company. If AAA sends them out beware they are unreliable and unprofessional. BEWARE OF THIS COMPANY read more

My battery died and AAA led me to C&D. I worked with both Zack and Fadi on two separate occasions, and both were lovely! They were timely, kind, and informative. Zack jumped my car for me and gave me specific instructions on how to get it charged. It ended up being a dead battery, but Fadi came over and replace the battery the next day. I even got a courtesy call from someone at C&D when the original ETA was going to be delayed. Very impressed and happy they work with AAA. read more

Had a flat in I 60. I was with my wife and two children (toddler and infant) and I saw that AAA was going to take 38 minutes to arrive. I said, he'll I'll do it myself. It's 104 degrees I need to get my kids home. I cancel the request and set to doing it myself when I get a call from Jesus. He says he's three minutes out. I say I just canceled the request. We agree that I should resubmit the request and I do. Jesus shows up, he then asks me to get out the spare. This is odd, but I like being helpful and Jesus was helping me. So I get in the dirt and get out the spare. When I come back around Jesus is jacking up my car using the body as opposed to the frame. The step board for my Suburban is flexed 6 inches at this point. I say to Jesus that's not right. He assures me it is and then adjusts thr jack to the frame of the truck. Replaces the tire. Jesus then apologized to me for the damage and I told him i will have to mention it to AAA. Tells me not to worry about it that they will judt take it out of his pay. Well, turns out what Jesus would do is pretend that we discussed that there was no damage and that everything was fine. I'm still waiting for their "management" to call. I am not optimistic. Do not use this company. They will screw you over if they make mistakes. A dishonorable business. A despicable work ethic. No honor. No dignity. No pride. NO STARS This company deserves no stars but the minimum is 1. read more

Really bad customer service. Waiting for a tow and are told one time but tow truck driver never shows. Received a text from C&D 20 mins after they were supposed to arrive that the "driver is on the way." From where though? Called them to find out what was going on, placed on hold for a long time, only for the employee to be rude and dismissive. Really unfortunate service. read more

Horrible service! Called 5:17pm on 7/25/23 needing a car towed from my home to a dealership. Unfortunately, there was a strict timeline where I needed the car delivered by 8pm. I was assured service by a gentleman and told that the timeframe would be 30-45 minutes to get the tow truck. I called back at 6:15pm asking for an ETA, I was greeted by a lady that assumed I was AAA and told me I couldn't get serviced. After I explained I was residential, she told me that my previous tow truck was intercepted and could no longer meet the timeline. She assured that I can get another in 30 minutes. Naturally, I asked for certainty and she responded "well it's clear you don't believe me, so I don't know what to tell you." Lol She sucks, C/D Towing sucks. I'll gladly pay more to not get serviced by them. Get better. read more

The truck was driving crazy during the trunk or Treat here at Target... Kids playing and trick or treat as he's sped through then burned rubber as he pulled out the lot then when he came back he went in reverse fast. License plate 34651a3. Speed limit is 5 miles in the park NOT 30 especially if it's full of kids! read more

really low quality work. they overcharged me on what their original estimate. the front desk guy didn't know what an invoice was when I asked for one. extremely rude company and would highly advise not using them. read more