July 9, 2025
I value the excellent support and service Matson has provided my family and me for the last thirty years. I offer my thanks to Matson Alarm staff, and most recently, your customer support person, Ms. Shirley Fay for enabling my continued reliance on Matson Alarm.
Thank you for the help Shirley Fay, Matson's customer service representative in Visalia continues to provide. Her great patience, persistence, and knowledge is among the reasons I am continuing to rely on Matson Alarm for my home security.
Matson's move to electronic procedures was not helpful . It did not work . Shirley heard my frustration and moved to hard-copy contracts. I light have considered another firm had she not enable me to use paper contract
Ms. Fay made a great effort to help me plan what I needed in my new house. She took time to listen to my needs. Ms. Fay, Shirley. explained the costs and benefits of several options. She designed a system that is precisely what I need and want. She continued to keep me informed about the status of installation.
I look forward to the installation of my Matson Home Security system
Respectfully
Mark A Fulmer
1612 W Laurel
Visalia CA 93277 read more