1. SMITH FIRE EXTINGUISHER CO.

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Fresno, CA

SMITH FIRE EXTINGUISHER CO.

5.0 (8 reviews)
Closed • 9:00 am - 5:00 pm

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9 months ago

Quick service. Done. No fuss, no muzz. Even set up an annual service for them to come back next year already scheduled.

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Thomas S.

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9 months ago

They responded quickly and got the job done. They were very professional. We plan to use them again , as needed.

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11 months ago

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8 years ago

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Pye-Barker Fire & Safety

Pye-Barker Fire & Safety

(73 reviews)

I've been a happy customer of Matson Alarm for over 10 years and very little need to contact them…read more So I was surprised to hear they are under new ownership as of last month and I see some changes that prompted me to call. Also I needed service on my system. The technician although very kind I didn't quite understand what he was doing. I can't even explain it. Apparently my system is too old and something something I couldn't follow him but finally rescheduled due to parts he needed to order. He gave me a price and it willl only take 30 minutes. He arrives at our next visit and can't remember why he's at my home. Since he doesn't know why he's here he didn't pick up the parts he ordered to complete the job so he leaves and returns. He tells me he's scheduled to be here 3 hours (What happened to 30 minutes)! Exactly 3 hrs he's done rushing out the door but the system is not connecting to my phone app and I can't confirm it's fixed but he's done and left! I get the invoice for this service and it's double the amount he quoted. I called the billing department and they adjusted the invoice. I hope this is not the new way of business with Matson.

WORD OF CAUTION! If you have been a long time Matson Alarm…read morecustomer I would suggest you test your system, connectivity and contract. We had a recent break-in at our business which was "supposedly" protected by Matson Alarm. Come to find out that they hadn't been receiving signal from our equipment "for quite some time." They couldn't tell me when the last time they received signal was, nor did they ever reach out to check. Yet they continue to collect my monthly service fee!!!! We never had a rep come out when they were purchased by another company, nor has anyone ever reached out to even see if we should upgrade. We have had service since 2018! We've switched to Brinx, got all new equipment, an app to set and track the alarm and the monthly fee is the same!

SMITH FIRE EXTINGUISHER CO. - fireprotection - Updated October 2026

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