Ashtree did a perfect job inspecting and thoroughly cleaning our wood stove and flue. On time, neat, used protection all over the area and even scrubbed the outer parts as well. Overall very pleased! Priced well read more

I made an appointment for Robert to come check our stove pipe. He was a no show and didn't call or anything. I think that is just rude and not professional so thanks but no thanks! Wasted my whole day and time when I could have had someone else actually show up. read more

Robert and his son arrived on time for the chimney cleaning appointment and did a thorough job making sure the project area was clean upon their departure. read more

They charge a 200 dollar fee just to come out. They came because my external button on my gas fireplace was not working. We decided to install a remote starter on gas fireplace. I ordered the part that he needed. It happened to be half the cost of his quote for the part. I called them when I got the part to schedule an install. We scheduled for the next day. They didn't show up and called to reschedule for next day. This happened three times!! So finally I said I would find someone else. I felt like he got his 200 dollars and didn't want to complete the job! I wasn't a priority to them because they already got their money!! Very disappointing!! read more

Worst dirtbag ever. Spent over $2500 on fireplace seal and so much other BS. One excuse after another why he couldn't show up, not to mention this guy isn't even licensed to do more than chimney sweep, his partner is the contractor. Same as many other bad reviews. Too much to write, just take my word for it, stay away. read more

I have used ashtree in the past for my chimney cleaning and they were wonderful. I contacted them for a dryer vent cleaning. They were fast in responding and getting new an appointment for Thursday afternoon. My appointment came and they messaged to reschedule. We rescheduled for Friday afternoon. I texted, called, and messaged on Facebook between 2:10-4pm. I finally got a text right before 5pm letting me know what had happened and that they could reschedule me again to Saturday at 11. I have now texted and called and once again not heard from them and it is almost 12. read more

Absolutely dishonest company. Robert was paid for materials and services never rendered. The company partially installed a fireplace insert but never hooked it up to a venting system, making it unusable. We couldn't get a hold of Robert for months. When we finally did we asked for a refund and were told they wouldn't be doing that, they no longer would talk to us, and to go ahead and seek legal action against them. We are out thousands of dollars because of this. read more

Ashtree AC & Chimney - Chimney Sweeps Near Me - Fresno, California

Con men. What a great sales pitch. TV camera to see inside of chimney. Lots of problems guaranteed. Then what? They claim to be affiliated with reliable contractors who can remediate the many (many!) problems they find. Yet they are unable to provide any contractor. They left us with a big bill and a headache. Don't bother. read more

Had a problem with my gas fireplace insert. Called the company and they sent a technician out the same day. Very knowledgeable and great customer service. Was able diagnose and fix the problem quickly. The technician cleaned the unit & replaced the embers. Looks great & glad to have our fireplace working again with the colder days upon us. Many thanks to Robert and Job! read more

Ashtree AC & Chimney - Gas Fireplace Insert - Chimney Sweeps Near Me - Fresno, California

I dislike having to give a bad review to a local business as I like supporting our community. However, I have had a really negative experience with Ashtree. Five weeks ago, after a flood through my chimney, I paid Robert, the owner, to put a cap in the chimney. He took the money. He has not installed the cap and will not return my money. He is very difficult to communicate with as his voice mailbox is always full. When you call his number, his message says to text him for promptg response. He does not respond to texts. He finally texted me last week that he has the cap and that it would be installed this weekend. He was to call me to schedule. It is now Sunday afternoon. He has not called or texted, nor has he responded to my text asking him when he was going to install it. I tried phoning again but his mailbox was full once more. I had plans for today that I cancelled because I did not know if he would show up or not. I am planning to file a complaint with the Better Business Bureau and to small claims court. He needs to do the job or return my money, I don't care which. He is not doing either. All I can say is that if you plan to do business with him, Buyer Beware! read more

I'm not happy with Ashtree Ac & Chimney. Robert missed several appointments and never completed the chimney repair he was hired to do . I also found out that that I could have received the same repair work for less than half of what Robert charged me. If you use Ashtree, I recommend you ask that the estimate list labor and products separately so you see what you are actually paying for the product and what you are being charged for labor. Ashtree adds a huge markup to the products many of which can be purchased from Amazon for much less. I also recommend you get a second opinion from another company like Lint Sweep in Clovis. Bottom line- I'm very disappointed in Robert and Ashtree AC & Chimney. read more

Robert came and fixed my dirty fireplace and never made a mess. That's good when your working with that nasty soot. He cleaned and tested it, and now it works perfectly. I'll be scheduling annual checks with him every year. Great experience. read more

I contacted Ashtree AC company to fix my AC. They came the next day which I appreciated very much. Considering how busy they were. They tested what they needed to test and they told me that the Compressor was failing and it needed to be replaced. They advised me to contact the house contractor because it was still under warranty. I told him That It would take a while for them To investigate and we were not in the position of waiting and see if they could cover the cost of not. So I told him to replace everything. He told me he was going to figure prices and make some calls and so he answer me very quick with all the details of the things he needed and the prices. He changed the unit and the coil for a very reasonable price. After installing it he encounter some issues and it took some time but at the end he finished and now we have the new unit working and I hope it last us for a long while. God willing. Very nice people. Friendly and comprehensive. I will call them back again when the time comes so they can do our maintenance. Other company gave us a 2 Week appointment to come and check. It was too long. Compared to them it was next day. Thank you so much for your hard work. read more

Robert is an honest chimney expert and performed a level 2 inspection quickly and without the mess. The information he provided was what he told me in the initial call, and he even charged me less than the original quote. I'm now working with his recommended local chimney retail establishment to upgrade our existing chimney to a gas burning unit. Looking forward to calling Robert for other chimney issues as they arise. read more

My chimney is now clean. I still find it hard to understand that you don't clean the chimney before you inspect. The crack you said was there was soot build up. I had two companies check my chimney and there are no cracks. Thank you for scaring me! I don't trust your company at all. Your company inspection of my chimney without cleaning the chimney first seems a bit backwards. And as far as giving you the company's names to you . Well those two companies didn't have good things to say about your process in how you do business. read more

We had not used our fireplace in a few years. When we tried to start it yesterday, the pilot light would light, but not the burners. We tried everything we could do. I called many fireplace services, but Ashtree AC & Chimney were the first to come through for us. Robert was the technician that came to our rescue! He educated us in all the steps that he went thru to diagnose the problem. He was super friendly, nice and straightforward. Will use them again if needed. read more

Highly Recommend!! Great Service!! Everyone was great. Very respectful did a awesome job!!

Robert was very responsive, quick to schedule with, and extremely professional. They came to our house to service, clean, and evaluate our chimney. They were clean and extremely respective of our house. Robert was friendly and very easy to work with. Customer service and the job were outstanding, highly recommend them!! Will definitely work with them again! read more

Robert and his team were professional, thorough, conscientious regarding masking during this awful pandemic, and communicated very well. Robert swept our chimney and discovered cracks in the chimney and firebox. He never pressured me, but presented an option to coat the chimney to fix the cracks and make it safe to burn again. The whole process went off without a hitch, and he was very flexible about being contactless as well. Highly recommended!! read more

Three people showed up looked at the fireplace gave a few options left and never returned. Initially said they were going to do research and return...Didn't call didn't text I will never recommend to friends or family read more

We have cracks inside our chimney in our 70 year old home. They did a thorough evaluation of the problem, made sure we saw and understood what they saw, talked about the safety implications, and explained all items on the repair estimate. Nice guys, on time, great service. read more

As good and professional as it gets! Prompt, courteous, friendly, honest, knowledgeable and direct - I was impressed with every aspect of the process. I will for sure recommend Ashtree AC & Chimney to friends and family and anyone else who will listen! read more

Ashtree AC and Chimney inspected our fireplace and a year later I'm finally getting around to wanting it repaired. Robert answered promptly and explained what needed to be repaired based on the report they created a year prior. When I inquired about different types of installations he was more than willing to help guide me through the process. I really appreciated his advice and expertise! read more

I want to install a gas log set in the fireplace, and he took the time to explain everything. Very accommodating with our schedule. Have not had work done yet, so will add more later. read more

First class business. Kept area clean, explained what they were doing and answered all my questions. Great communication on arrival time. Highly recommend you hire these guys. read more

Did what they said and were honest with me. Can't ask for anything more. PGE shut down a fireplace because of carbon monoxide levels. Ash tree fixed it and at reasonable cost. read more

In the middle of selling our home and needed our gas fireplace checked out cause it kept turning off. I called spoke to Robert, he and his team were here the next day. They were quick at finding and taking care of the issue, these guys really know what they are doing...very knowledgeable. Also They were so respectful of our home, they put down sheets, wore booties and cleaned up after themselves. Highly recommend! read more

My grandmother started her fireplace and her living room filled with smoke so she called me. Thankfully she only lives a few minutes away. I called Ashtree and spoke to Robert about the situation. He told me he would be at my grandmother's house in a couple of hours. They were professional and cleaned up after themselves which made my grams happy. It was also very affordable and that's important because my grams is on a fixed income. It's good to know that there are companies out there that are not trying to take advantage of the elderly, or overpriced us because we are females thank you Ashtree we highly recommend your services to others. read more

I made an appointment for Ashtree to come out, and check my chimney because I sealed it off. But we still have the top of the chimney, and I wanted to make sure nothing was able to get into my chimney. Robert and his employees came out wearing a mask. They made sure to be safe and keep their distance. I really appreciated how safe they made my family and I feel. I was also greatful for how affordable it was. In these time we need more business like Astree who understands how important safety is and how reasonable their prices are. read more

The Ashtree staff provided excellent service and were extremely knowledgeable. I would strongly recommend.

Robert was awesome. He arrived when scheduled, sent message to confirm he was on his way, was extremely polite and professional, and did a great job! He was very thorough in explaining the best way to utilize our gas fireplaces and showed us step by step how to work the pilot light for easy use. He only charged us for the service fee which was very reasonable. I highly recommend him for anyone that is looking to get their fireplace serviced. He also took the time to show us how to use a blower in order to efficiently heat our home with our existing fireplace. We didn't even know that was possible until he showed us that it was already wired for that feature. read more

I cannot speak highly enough of Robert who came out to troubleshoot my fireplace the night before Thanksgiving. We are in the process of selling our home and I needed someone to come out right away when the remote was not working to turn on the fireplace and we had replaced all the batteries I thought. It was after 7:00 p.m. the night before Thanksgiving I called Robert and he offered to come right away to help. I knew that I could not sleep until this was resolved since the house is closing very soon. He was so professional,came in covered everything so he wouldn't make a mess went right to work did not waste a moment knew the fireplace well had been trained specifically on that unit. I was so impressed. He found the problem quickly in the receiver the batteries needed to be replaced nothing more. He was very fair with the price but he really saved the day for me. He gave me peace of mind and the most beautiful fireplace. In fact it looks so good I really don't even want to leave my house anymore I love it and I'm sure the new owner will love it as much as I do thanks to Robert. I would use him again and again and again if we were to stay in this area and wish I could take him with us to Nevada. Thanks Robert I am truly appreciative read more

Initially I was very impressed which was why when my insert could not be repaired I bought a new one from and agreed to have Ashtree install it. Ashtree's subcontractor came out to install it and walked off the job when he didn't have a tall enough ladder. Now a week later I've been told no one will come finish for at least another week. What was supposed to be a 1 to 2 day job has now become a 2+ week job. Ashtree and there subcontractor are now both putting me in the middle with both of them refusing responsibility for the job or the mess they have both created. Apparently Ashtree does not realize they are in fact legally responsible for subcontractors they hire. The worst part of the situation is neither Ashtree, nor the subcontractor care enough about customer service to even put up a tarp to help stop cold from coming into my house despite my repeated requests that someone come out and do so. I'm not angry about a glitch in finishing my job, rather I'm hurt that the owner of Ashtree, and the subcontractor can't be bothered to stop trying to blow responsibility back off onto each other and be responsible for the discomfort they have caused me by there lack of planning long enough for either one of them to even come out to my home and put a tarp up and ease the cold from coming into my home while I wait for them to finish the job. Before you consider hiring this company I would ask myself, does putting up a tarp seem like such a big request to ease the suffering your lack of planning has caused your customer? read more

Excellent customer service and quality workmanship. I would give this company 10 stars if I could. I called this company and spoke to the owner Robert. I inquired about servicing my chimney. We got to talking and I also wanted my AC serviced. We talked some more and I inquired about servicing my dryer vent. We spoke over the phone for a least 23 minutes! And I wasn't even a client yet. He wasn't quick to get me off the phone like some companies. He educated me and we discussed chimneys, AC units, and dryer vents. When it was time for my service.. Job and Ivan showed up. We're in the pandemic so they wore masks which was very much appreciated and wore boot covers inside my home. They serviced my chimney and educated me. They serviced my AC and educated me. They did a very thorough job along with teaching me about the systems. They did not service my dryer vent since I didn't need it so they did not up sale me like most companies. This company builds its value by rapport rather than sales. I had a great overall experience with this company. I will use them again for future services. Keep up the good work. read more

Very polite serviceman but wouldn't recommend . Charged me 189.00 to service my pellet stove , came out told me he really didn't know what was wrong and it might be the control board , he wanted to replace a bunch of things said it would probably cost about 900.00. He left and it still didn't work and we were out 189.00 for nothing . A few weeks later I decided to call quadratic myself , turns out there is a reset button press that and it resets everything , now it works great and I didn't have to replace a thing . It's very discouraging when someone charges you that amount of money and you still don't have answers , especially when the answer was a very easy one and cheap ! read more

I highly recommend Ashtree AC & Chimney. Robert was very professional and thorough. I got quotes from a few of his competitors and I feel the value of the service he provided was well worth the money. He went over and above to explain everything to me. He was right on time to the appointment, very clean and spent a lot of time cleaning and video taping what he found in my fireplace. When he left I feel that my fireplace is safer and I was educated. I am usually skeptical of "salesmen" and resistant. There was no hard sales tactics and I really feel that Robert was an honest and ethical business owner. I would not hesitate to give him my highest recommendation! read more

They were very professional & easy to work with. Very informative & did an excellent job cleaning & servicing our gas fireplace. Were very clean & careful not to leave a mess. Excellent service. Would recommend read more

I am searching for a reliable and reputable chimney sweep because my old chimney sweep has since retired; his fee was reasonable and he did a good job. I figured I had better look for a replacement since winter is right around the corner and it will probably take weeks, perhaps a month, to find someone new to clean my wood stove. I left messages with 8 companies requesting an estimate, expecting to hear back from, if I'm lucky, maybe three. I was pleasantly surprised to receive a call back from six in a matter of four hours...on a Saturday...WOW! So I almost went with the first call back, who also happened to be the cheapest, was knowledgeable, and had several good reviews on Yelp. He said he could clean my stove next week...WOW again! Well, I decided to wait to see what other estimates I would get. One company was ridiculously high and now has a big ol' X across his name. Robert from Ashtree AC & Chimney left me a message with the cost and an offer to come TOMORROW!! On a SUNDAY??? WOW again. I called him back and was immediately impressed with his knowledge of servicing wood stoves and his professional demeanor. Over the phone he determined that my wood stove is in need of a new door gasket and the thorough cleaning. Robert graciously offered to assist me in ordering the necessary part from the stove manufacturer. If all goes well, I think I found me a new chimney sweep that might outperform anyone in the Fresno area. Boy, did I luck out...WOW. I will follow up with a review after I have my wood stove cleaned and the door gasket replaced. read more