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    Matrix Basement Systems

    3.1 (69 reviews)
    Open 8:00 am - 8:00 pm

    Services - Matrix Basement Systems

    Bathroom remodeling

    Building additions

    Kitchen remodeling

    2 More Services

    Remodeling

    New room addition

    Matrix Basement Systems Photos

    Recommended Reviews - Matrix Basement Systems

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    Discoloration and had to remove floor due to flooding from shower not being sealed internally
    Rafi S.

    WILL NEVER USE AGAIN Writing because I've tried to reach out to Steve several times over the last few years who never responded. Hired Matrix to install a basement bathroom a few years ago - several issues to note and they never responded when I tried contacting them to come back to fix the issues. Issue #1: Failed inspection for shower pan in basement and didn't seal up the shower itself: underneath the "finished" shower we had "flooding" due to their work. They came back and "leveled" the shower pan but still had a lot of flooding coming out from under the shower afterwards. They sealed up the shower, but likely there's mold underneath due to their work. Issue #2: They "completed" the work after sealing up the shower, but then left the permit opened. I started getting notices from the city to have the permit closed and attempted to contact my project manager who never got back to me. I had to deal with the city myself and get the permit closed by stating that Matrix was no longer involved since they basically "ghosted" me. Not only did they not close the permit but they never actually cared to figure out if the work was completed or not - they basically got their money and ran. Issue #3: Started to see mold in the ceiling they installed. Again attempted to reach out to Steve with no response. I had to hire someone else to come out and remove the ceiling to get rid of the mold. Turns out the water lines they installed weren't sealed up - had different plumber (that I had to pay for) seal everything up tight. So essentially, they had negligently caused more damage and I could've avoided having spent more money on fixing their issues. They still have not responded about reimbursement or fixing the ceiling. Posting pictures to show how negligent their work was. Had to undo most of their work and to this day none of it's fixed. BE WARNED - TERRIBLE CRAFTSMANSHIP, TERRIBLE SERVICE, NEGLIGENT AT BEST

    Corey L.

    Mold issues and hardware issues after less than a year. cannot hold of someone to schedule warranty work despite months of trying to get the issues fixed. Do not recommend.

    A nail popped out of those window sill and this was the "fix"

    I'm not writing this review to be rude, or to necessarily disparage someone despite more than likely being sold something fraudulently, I'm hoping that instead they change a few contractors and their practices, and I'm warning potential buyers about their possible experience. Here's a tl;dr: PROS- they do the scheduling and apply for permits. It's expensive but competitive when compared to rates for similar companies. There are decent incentives to sign up (though more on that in a bit, you might get lies depending on your salesman). The work gets done quickly and workers show up on days when scheduled, just not always clear ahead of time when they will arrive. The contractors who did flawless work were the painters, the plumbers, and the carpenter who did the doors, cabinets, and handles. CONS- Homeowner pays for permits and provides bathroom tile, fixtures, tub, toilet, etc. Field managers seem very busy managing multiple projects. Communication of specific project plans to contractors is inefficient and things get missed and messed up despite discussing said plans with the field manager on day one, so the homeowner has to make it a point to check up on the work AS they're doing it and point out issues, leading the homeowner to act as a field manager. Leads to awkward interactions between homeowners and contractors. You will also need to hound them for minor fixes. They also do not fully clean the massive amount of drywall dust they produce. Now for the full review: They rush a lot of things, like the salesman Hunter was rushing to leave after we had been approved for financing and didn't put our steam shower unit in writing (which they did end up agreeing to provide), and he lied (most likely, we were leaning toward no and he knew that), or didn't know (benefit of the doubt) and said our payments would start six months after completion. Turns out that was not the case and not something they even offer. He doesn't work there anymore and I have to wonder why. Also just as an aside he started talking about politics, his salary, and antivax rhetoric, and made racist comments about Indians so that was also wonderful (sarcasm). That's who Matrix hires. In terms of the actual construction, the contractors forget the little details (still waiting on some things to be fixed, but they think they're done with everything despite my fairly constant reminders). Matrix will tell you to get your own materials for the bathrooms, then the contractors will complain about the materials you buy, but won't tell you what exactly you should have bought. Their tile contractor Danny is especially f*cking awful. Rushed everything because he wanted to go on vacation, blamed every other contractor (drywall, framing, et cetera) and the family member HE brought to help him for the issues, and also the materials (not keeping in mind the mantra that only poor craftsman blame their tools), then when pointing out the flaws in his rush job he had the audacity to say "some people man they can't eat, other people have bigger problems man." The field manager even said "yeah I've said before Danny has to learn to keep his mouth shut." Like why are you still contracting him out then? Furthermore Danny's manager Charlie then said "I saw the picture of the tile I think it's fine," like he owns the house, didn't come out and inspect it either just saw a picture. After some back and forth which resulted in Danny coming back out to fix his mistakes, there are still more issues that need to be fixed now. Dude can't make a straight line of grout or tile to save his life. Not to mention he blew way past the typical 10% extra for waste (I actually had 15% extra purchased) and I had to buy more. If you're doing tile with them plan on 60% extra for waste. They also were supposed to cover the cost of the tile they were replacing but they didn't, they used what I had left over (the extra that I had to buy because he wasted so much), and didn't reimburse me. Don't get tile in your bathroom with Matrix. Or just don't do a bathroom. It will not be a good experience. For the price you're paying the tile work is completely unacceptable. A contractor unplugged my sump pump during a rainy two weeks and my basement flooded, ruining some pretty hard to replace items. Not one offer to compensate, just an "oh shit" from the field manager and that's it. Rico is a good field manager when he's around, but there's a constant need to hound him for little details his contractors didn't finish because he shows up for five minutes and dips out. Zero follow through. Everything not finished will stay unfinished for the open house and I will be pointing them out to potential buyers. I don't give a damn about the 1% commission. The only contractors who did flawless work were the painters, the plumbers, and the one carpenter who did the doors, cabinets, and handles. Pay them more.

    The only regret I have with Matrix, I wish I would have had them create the walk shower years ago. From the salesman who presented amazing designs, to the young man who put together the shower of my dreams. The showroom was impressive along with the knowledge of professional staff.I believe listening is key, and this is exactly what Matrix did. I would highly recommend Matrix to anyone who wants quality! Thanks for an amazing showe!

    Ian E.

    Matrix did a fantastic job with my basement! I love the crown molding and I found them very easy to work with. It was my first time doing any sort of home renovation so I did learn a lot. Make sure everything that you requested is in the contract because they stick to it like the Bible but if it is in the contract they will 100% make sure it is done correctly.

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    Business owner information

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    2 years ago

    Scam business. Unresponsive. We ended up putting a stop order on our down payment check. And never heard from them again.

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    Page 1 of 2

    Ask the Community - Matrix Basement Systems

    Review Highlights - Matrix Basement Systems

    when someone ask us about home improvement, Steve and Matrix will be the first and only answer for us .

    Mentioned in 7 reviews

    Read more highlights

    Michigan Rose Construction - Aerial view of our clients beautiful deck brought to them by Michigan Rose Construction.

    Michigan Rose Construction

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    After literally looking for a couple of years for a contractor to replace T1-11 siding on my house,…read moreI can honestly say I hit the jackpot with Michigan Rose construction. Other contractors didn't want to use T1-11 and many highly suggested vinyl siding or Hardie board. They didn't recognize that customer satisfaction is essential. And I knew what I wanted! Sean, owner of Michigan Rose, came out in a timely manner and communicated with me from start to finish. John and Nathan worked very well together and the job was completed quickly. They did a beautiful job.They cleaned the area around the house making sure there weren't any nails that my dogs might step on.Super guys with a good work ethic and personable. I've had a lot of positive comments from friends and neighbors. Definitely recommend

    We arranged to have them put in a new driveway as soon as it was OK to pour concrete this spring…read more We weren't in a hurry until we found out that I was to have surgery soon. We let them know that we needed the driveway done and cured before that date so we could use a wheelchair on it . They were here the next day to take out the old concrete and prepare it for the new. These guys really knew their stuff and they worked long and hard and did an absolutely stellar job. Communication with Michigan Rose Construction was great. They were always available to answer questions and we enjoyed interacting with the men who were doing the work. We would hire them again for any construction project without hesitation.

    Accent Remodeling - New vanities and water closet before pocket door was added  New toilet is where the bathtub was before.

    Accent Remodeling

    (8 reviews)

    Accent recently completed our master bath remodel. It was a total gut with the toilet moved from…read moreone end of the room to the other walk-in shower was added, removing the jacuzzi tub. We are extremely happy with the end product and would go with Accent again. We shopped other larger remodelers but we were never satisfied with their very conventional designs and the others insisted that I didn't have enough space for a water closet and separate vanities. Accent gave me both and the deal was done for me. It ended up taking much longer than we anticipated to complete the work. Almost two months during which we vacated the master bedroom and moved that furniture around so the workers could have easy access to the bathroom, and we didn't want to sleep with the dust in the air. At some point in the process we changed the door for the water closet. The supplier of the door had several delays, so we were not happy about that. But several months later the bathroom is done and we love it. The workmanship is top notch, the tradesmen were great, very friendly and professional and cleaned up behind themselves. Steve & Bill were very easy to work with and the final product looks just like the drawings he did on the computer the first time we met. We would highly recommend Accent, but don't be in a hurry. If you want it to look beautiful it may take some time.

    Accent did a toal gut and remodel on our kitchen 2 1/2 years ago, and we are still COMPLETELY…read moreSATISFIED! Bill Albert, the owner spent a lot of time with us asking questions, and LISTENING to our desires and dreams. He wasn't the cheapest or the most expensive, but came in within reason on price. His people were always on time, pleasant to work with, and cleaned the whole area every day before leaving. They took four weeks and one day for the whole job. Workers were at the house all but three days, so that tells me Accent is good at scheduling their trades people. Thanks again, we should have done it years sooner!

    The Carpenter's Servant - Remodeling Project

    The Carpenter's Servant

    (28 reviews)

    Communication was on point!…read more I was super happy I didn't need to purchase any new materials - since my backing was pushing in he was able to reuse the existing tile without cracking either. My biggest fear was if mold was behind the tile - he was confident it wasn't. But of course I asked if it was and he did give me a price like I asked so I would be prepared. The work took 2 days due to drying time and he was able to work with my weird schedule as well. Definitely will use company in the future. Side note - the owner came each day to review the workers progress and the work; provided all the update information. Happy home improvement!!!

    Clean my situation. They are very bad company, not professional, not carpenters. Do not know…read morecarpentry whatsoever. I would have been better off doing it myself, but I'm not a carpenter. But I would have done the same job. They did so I have to get another carpenter out here, and I've had a few carpenters that I talked to, who know this boy and he's a swindler, buys the cheapest material. He can buy says he pays his men $30. An hour when I told him that he forgot that he told me that lie not to be trusted. The countertop it was never fixed. It's not level at all. And instead of putting the clamps to hold the sink in place on the bottom of the sink, they decided they would do a real c***** c*** job around it. And it looks like c*** looks like I did it with my eyes. Closed.

    Kingdom Construction & Remodel - Kitchen Renovation in New Boston, Michigan.

    Kingdom Construction & Remodel

    (12 reviews)

    Kingdom Construction truly exceeded our expectations and gave us a home we love even more than…read morebefore. Our renovation was extensive moving interior walls, relocating rooms, and completing a full designer kitchen remodel and the end result feels like it was always meant to be this way. The craftsmanship and attention to detail are exactly what we were hoping for. The coffered ceilings, custom wainscoting, and molding flow together beautifully, and the new spaces blend seamlessly with the rest of our home. From the very beginning, the team made what could have been an overwhelming process feel manageable and even enjoyable. A significant amount of time was spent on thoughtful planning, and their guidance and patience made all the difference in helping us make confident decisions. After having poor experiences with contractors in the past, trust was incredibly important to us. Kingdom was transparent, stayed on budget, finished on time, and consistently did what they said they would do. We spoke with several past clients before choosing them, and now we fully understand why they spoke so highly of Kingdom. We are incredibly grateful for the care, professionalism, and craftsmanship they brought to our home and would wholeheartedly recommend Kingdom Construction to anyone considering a renovation

    We were seeking an estimate on possible garage repairs, and Chad accommodated our availability by…read morestopping over the next day. Very communicative and kind! Will absolutely keep them in mind for future work.

    Matrix Basement Systems - contractors - Updated May 2026

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