Moment of panic as we forgot a "thru axel" (think skewer) needed for the Tour de Big Bear - no one…read morein town had the specific part but Sergio at Don's bikes had it - and the needed wrench. What a great guy and great shop!

I called Don's on a Monday, asked some questions about a professional bike fitting. I called back…read moreWednesday and made an appointment with Mike for Friday at 1:30 p.m. I arrived early & called Mike before unloading my bike but he didn't answer. When I walked inside, a man on the phone told me someone would be right with me, then walked away... Another employee was sitting at a computer. After about four minutes, he finally turned around and asked, "Can I help you?" His facial expressions and overall energy made it seem like he did not want to help me. When I explained that I had an appointment with Mike, he said Mike had left about 15 minutes earlier and asked if I had called him. I tried Mike again while the employee walked into the back, but he never returned I He was gonna call Mike as well... No one apologized, explained what happened or offered to reschedule. I was left standing there, so I walked out. Mistakes happen but this customer service was disappointing and unacceptable. Bike shops can already feel unwelcoming to women and this experience was a perfect example of why. If you are a woman, I highly suggest taking your business elsewhere. It's not worth going in there. A polished public response after the fact won't change how I was treated in person.

Once again, Redlands Cyclery proved no challenge is too great. Five years ago they inspected my new…read morethree-wheel cargo Bunch Bike for the first time without ever seeing one before They have performed annual maintenance and repairs when needed with the utmost professionalism. Yesterday they assembled a new Mod-Bike with sidecar after never seeing one before either. The critical alignment was perfect and it tracked true the first ride. Many time a sidecar will require constant tweaking to get it right. This brings back so many great memories of my early sidecar days. Redlands Cyclery earned another HUGE AttaBoy.

Service was top notch. Got me in same day. Changed tires and tubes and drive chain. Got me done on…read morea few hours. Will be coming back again.

This local gem has all your needs for a bike. I walked my bike which had a flat and they were able…read moreto fix my flat and give me new brakes. Their costs are affordable and the service was fast.

Great services. toke my sons stysyc E-bike in for braking cables issues. toke it to the back,…read morereplaced some parts and had it out in 15 minutes.

Being on a main road in San Bernrdino, I was sure to drive slow enough to make sure I didn't miss…read moreit. Luckily, there was a huge sign perpendicular to traffic- easy to spot! Easy parking right in front of the shop along the sidewalk. He has parts and completete bikes for sale at reasonable prices, even a couple of tandems (2 seaters). I was greeted quickly and given an estimate of $85 for the basic repairs I needed, a new chain and the gear wires. He only accepts cash, so I had to go to an atm nearby. He was done by the time I returned. I"ll be coming back here to have a bike basket installed to the front.

First let me say I'm an avid rider daily and I mainly ride fixed gear bikes and I go everywhere and…read morebeing in the S.B.i get alot of flats so I used to live on g and orange basically across the street so I go into Eddie's to get a couple tubes 700 25 with 45 mm Prestavalvei pay go home to fix my tires pull the tubes out of the box they come in and the we're used tubes size 700 45 even though they were used and way to big got them in the tires on the rims then I realized I left my pump in Claremont I went back to Eddie's to get air he handed me a airline hose and it gave me 45 pounds not even half of what I needed so I asked if he has anyway to bring the pressure up to at least 100 and he held up a hand pump and told me I Could buy it for 20 bucks . I haven't been back in there sice

I'm of the young older generation. On my visit, two older men were working the one helping me gave…read moreme the impression he would rather not. No smile just tired and wanted to get me out asap. The recommendation is for review and improvement of his customer service skills and business behavior.

UPDATE ...... 2/15…read more Yucaipa Bike Center rocked it and took care of business. I took the bike into the shop and showed them the issues. The immediately apologized and showed legitimate concern and offered take care of the bike and get it back to me as quick as possible. I expected 2-3 days but they reached out to me the next day saying the bike was ready to be picked up. They even offered to extend the service period to 2 years for the inconvenience. Also, the helmet that I got ended up on back order with no expected ship date, so they went to another shop and got one. I have gotten a few rides in now and the bike is working and riding great. Now the rider just needs to get as good as the bike. It is easy to right bad reviews and forget about them. But let me say this, yes, I was very upset and frustrated but Yucaipa Bike Center made it right without excuses and that is the kind of place I want to do business with. Thank You to Yucaipa Bike Center and I look forward to doing business with you for a long time to come. I purchased a new Marlin 6 tonight. Super excited till I got home. I found that the new bike has two rims that are both untrue and the front brake rotor is rubbing. I put the deposit down on Sunday and was told it would be in Tuesday or Wednesday. We will call you as soon as we get it in. I had to call to see if it was in yet. So far not happy with Trek Bikes or Yucaipa Bike Center. Why would you let a bike leave your shop without making sure it was ready and right? I'm seriously considering getting my money back and doing business elsewhere. Customer service does not exist anymore Found another issue last night... I was to frustrated to post last night. The disk brakes aren't even tightened down! Seriously are you kidding me? I'm definitely not very pleased at all. I'lol let you know the final outcome, if they make it right or if I give it back.

I paid $100 to convert my mountain bike to tubeless. I got a couple good rides and now air is…read morecoming out of my spoke holes Before I realized that I just filled my wheel with some orange seal Then found out the real problem was the rim tape wasn't from edge to edge. It was too narrow, not done correctly. Waste of money.

The customer service is totally awesome and super friendly. I brought in my new Lectric E-bike that…read moreI felt needed some adjustments and a "look over" as I am a senior and it gets to hard for me to do work on my e-bike. I met Jeffery and he is one of the owners of the shop and he is as honest and professional as they come. They have another location located inside Hops and Spokes in Yucaipa and between the two you will get great service and of course a beer stop. I will be definitely using them for all my e-bike needs.

My husband went to this bike shop today. The owner was very unwelcoming and did not want to take…read morethe time to do the work. He claimed he was four weeks out and could not work on his bike. He wasn't doing much was his comment he offered to spray some lubricant in the shifters to fix a derailer issue. However, my husband declined service and went to 951 where the service was night and day. 951 was very welcoming and addressed the problem right away. Not sure what's up with these people, but I've seen similar reviews. very different from the experience we had a few years ago. Will not ever go back. We will be using 951 moving forward.

The man working there is extremely rude. Seems like he does not want customers. Would not recommend.read more

My experiences with Dons bikes have always been great! There's times when they are super busy and…read morepacked so I have on a few occasions had to hang out and wait a couple minutes till someone was free. The knowledge that is within that store is overwhelming and that's why I choose and feel comfortable doing business with Dons! -Ryan

I've been a customer for a couple of years and have had my bike tuned up here several times. I live…read moreabout 30 minutes away and pass other shops just to come to Don's. It's absolutely worth it. After upgrading my bike last year, I've really appreciated their complimentary tune-ups. The team has always been helpful, professional, and easy to work with. Recently, while preparing for an upcoming Ironman 70.3, I had an unexpected maintenance issue come up right before leaving town. Scott and the maintenance team were incredibly accommodating and took care of everything last minute to get me race ready. It allowed me to stay focused on the race instead of stressing over the issue. Thank you, Don's Bike Shop. I really appreciate the great service!