Great service and excellent customer support at Qbear. From the moment I reached out, the staff was…read moreresponsive, friendly, and willing to help with any questions I had. They took the time to explain everything clearly and made sure I understood my options before moving forward. The process was smooth and efficient, with minimal wait time and clear communication throughout. I appreciated how professional and patient the team was, especially when I needed clarification on a few details. They didn't rush the interaction and made sure everything was handled correctly the first time. Customer service really stood out here--the staff was approachable and genuinely focused on making sure I was satisfied. Overall, it was a positive experience, and I would definitely recommend Qbear to anyone in the Riverside area looking for reliable service and strong customer support.

The only e-bike store I could find locally to me. Great store very clean. They have electric…read morescooters and E-bikes for all ages good variety to choose from. Walked out with a e-bike for my brother great purchase the e-bike came with turn signals, phone stand on the handle bars, horn and I got an alarm installed at the store. top speed is 35 mph which is fast and street legal! Came with a big fancy LED screen display for speed etc.. They offer financing which is a nice option for a big purchase like this but well worth it. My brother is 19 years old with a new job which is why I bought him this bike so he has something to get him to work and back home. Rode the bike couple of times was very fun will definitely be coming back to get myself my own toy and for the kids. Highly recommend this place, the customer service here was great very friendly was helped as soon as I walked in.

Great services prices and comunity. Very friendly employees who won't try to scam you like many…read moreother shops do

I called Don's on a Monday, asked some questions about a professional bike fitting. I called back…read moreWednesday and made an appointment with Mike for Friday at 1:30 p.m. I arrived early & called Mike before unloading my bike but he didn't answer. When I walked inside, a man on the phone told me someone would be right with me, then walked away... Another employee was sitting at a computer. After about four minutes, he finally turned around and asked, "Can I help you?" His facial expressions and overall energy made it seem like he did not want to help me. When I explained that I had an appointment with Mike, he said Mike had left about 15 minutes earlier and asked if I had called him. I tried Mike again while the employee walked into the back, but he never returned I He was gonna call Mike as well... No one apologized, explained what happened or offered to reschedule. I was left standing there, so I walked out. Mistakes happen but this customer service was disappointing and unacceptable. Bike shops can already feel unwelcoming to women and this experience was a perfect example of why. If you are a woman, I highly suggest taking your business elsewhere. It's not worth going in there. A polished public response after the fact won't change how I was treated in person.

Once again, Redlands Cyclery proved no challenge is too great. Five years ago they inspected my new…read morethree-wheel cargo Bunch Bike for the first time without ever seeing one before They have performed annual maintenance and repairs when needed with the utmost professionalism. Yesterday they assembled a new Mod-Bike with sidecar after never seeing one before either. The critical alignment was perfect and it tracked true the first ride. Many time a sidecar will require constant tweaking to get it right. This brings back so many great memories of my early sidecar days. Redlands Cyclery earned another HUGE AttaBoy.

Excellent service when I had my bicycle checked and serviced. Test rode it after. Been riding well…read moresince and enjoying riding it once again. Young man who fixed it kept me updated cause there were other bikes being worked on when I dropped it off.Nice helpful staff!!

He did an amazing tune up in my e-bike, can't be happier. Also he gave me a good advice on which…read morepedals I should use, highly recommended

This local gem has all your needs for a bike. I walked my bike which had a flat and they were able…read moreto fix my flat and give me new brakes. Their costs are affordable and the service was fast.

Being on a main road in San Bernrdino, I was sure to drive slow enough to make sure I didn't miss…read moreit. Luckily, there was a huge sign perpendicular to traffic- easy to spot! Easy parking right in front of the shop along the sidewalk. He has parts and completete bikes for sale at reasonable prices, even a couple of tandems (2 seaters). I was greeted quickly and given an estimate of $85 for the basic repairs I needed, a new chain and the gear wires. He only accepts cash, so I had to go to an atm nearby. He was done by the time I returned. I"ll be coming back here to have a bike basket installed to the front.

Walked in to fix my daughter's brakes, they were kind and took care of it right away. Cash only,…read moreand he doesn't accept any other form of payment. Overall great experience. Better than driving another city.

I'm of the young older generation. On my visit, two older men were working the one helping me gave…read moreme the impression he would rather not. No smile just tired and wanted to get me out asap. The recommendation is for review and improvement of his customer service skills and business behavior.

UPDATE ...... 2/15…read more Yucaipa Bike Center rocked it and took care of business. I took the bike into the shop and showed them the issues. The immediately apologized and showed legitimate concern and offered take care of the bike and get it back to me as quick as possible. I expected 2-3 days but they reached out to me the next day saying the bike was ready to be picked up. They even offered to extend the service period to 2 years for the inconvenience. Also, the helmet that I got ended up on back order with no expected ship date, so they went to another shop and got one. I have gotten a few rides in now and the bike is working and riding great. Now the rider just needs to get as good as the bike. It is easy to right bad reviews and forget about them. But let me say this, yes, I was very upset and frustrated but Yucaipa Bike Center made it right without excuses and that is the kind of place I want to do business with. Thank You to Yucaipa Bike Center and I look forward to doing business with you for a long time to come. I purchased a new Marlin 6 tonight. Super excited till I got home. I found that the new bike has two rims that are both untrue and the front brake rotor is rubbing. I put the deposit down on Sunday and was told it would be in Tuesday or Wednesday. We will call you as soon as we get it in. I had to call to see if it was in yet. So far not happy with Trek Bikes or Yucaipa Bike Center. Why would you let a bike leave your shop without making sure it was ready and right? I'm seriously considering getting my money back and doing business elsewhere. Customer service does not exist anymore Found another issue last night... I was to frustrated to post last night. The disk brakes aren't even tightened down! Seriously are you kidding me? I'm definitely not very pleased at all. I'lol let you know the final outcome, if they make it right or if I give it back.

I paid $100 to convert my mountain bike to tubeless. I got a couple good rides and now air is…read morecoming out of my spoke holes Before I realized that I just filled my wheel with some orange seal Then found out the real problem was the rim tape wasn't from edge to edge. It was too narrow, not done correctly. Waste of money.

The customer service is totally awesome and super friendly. I brought in my new Lectric E-bike that…read moreI felt needed some adjustments and a "look over" as I am a senior and it gets to hard for me to do work on my e-bike. I met Jeffery and he is one of the owners of the shop and he is as honest and professional as they come. They have another location located inside Hops and Spokes in Yucaipa and between the two you will get great service and of course a beer stop. I will be definitely using them for all my e-bike needs.

My husband went to this bike shop today. The owner was very unwelcoming and did not want to take…read morethe time to do the work. He claimed he was four weeks out and could not work on his bike. He wasn't doing much was his comment he offered to spray some lubricant in the shifters to fix a derailer issue. However, my husband declined service and went to 951 where the service was night and day. 951 was very welcoming and addressed the problem right away. Not sure what's up with these people, but I've seen similar reviews. very different from the experience we had a few years ago. Will not ever go back. We will be using 951 moving forward.

The man working there is extremely rude. Seems like he does not want customers. Would not recommend.read more

the people in there are really good that what they do and the prices are not too expensiveread more

Can't say enough good stuff about these guys. Both the Redlands location and Rialto have been a…read morepleasure to deal with but specifically the Rialto store has been incredible. All the guys there are super helpful and went out of their way to help me with accessories and even make some changes swapping out some accessories I'd purchased when we bought our bikes. They are always helpful suggesting ways to make my e-bike more conducive due to some back issues. Special shout out to Ben and the guys at Rialto.

Jenson USA came through once again! I had a warranty issue that surfaced after a couple of rides…read moreon a new bike and they took care of it professionally and immediately. I had a part that was missing in the seat-post assembly that caused the downfall and demise of the carbon post itself. Darin West understood what caused this issue and sent me two links for the needed parts. I ordered them direct from Orbea, they are in-route and will arrive shortly. I was reimbursed within a day for the expense and couldn't be more impressed with Jenson customer service. Great work Jenson USA Jerry

My experience with Jenson USA was extremely disappointing. I purchased a bike sold as new, but…read moreafter having it inspected by my trusted local bike shop, I had serious concerns about the condition of several components and paid out of pocket to make it safe to ride. Instead of taking responsibility, Jenson USA repeatedly shifted the blame to SRAM rather than addressing my concerns. I expected accountability, especially for a potential safety issue. Because of this experience, I cannot recommend Jenson USA and will not be purchasing from them again.