My elderly in laws called Bigelow to look at a tile leak in their shower. that was repaired with 2$…read moreof silicone. He toured the basement and told my in laws that the water tank was cycling on and off and that this was a concern. My in laws called no one for a second opinion and were alarmed with the prospect of losing water. My in laws were victims of a scam. Water tanks typically lose a little pressure with age and can easily be revitalized. $1700 later, a new tank and all the fixings. my in laws are frail and were scared. shame on Bigelow. Buyer beware.

April 30, 2026 If I could give it a ten I would. I called…read moreat 7:30 in the morning when I discovered a water leak in the basement. They were here by 11:15. The technician located the leak, fixed the problem and was out at 12:30. Technician was professional and polite. He even tolerated my two dogs. I would highly recommend them for your plumbing needs.

My 20-year-old Lennox AC died in the middle of a heat wave on Thursday, 7/2/26. Since it was so old…read moreI reasoned that it would be wiser to just replace it rather than have it fixed. High Ground Service Pros in Milford, NH, aka Sanford Temperature control, did a terrific job in replacing my old Lennox furnace back in March of 2024, so I called them on Friday, 7/3/26 for an estimate appointment. That culminated in their estimator/sales rep Zach arriving, as scheduled, on Monday 7/6/26. Zach proved to be exceptionally knowledgeable & courteous as he evaluated all the variables that would impact the difficulty of installing a new system, and he readily answered all my questions. He provided a very competitive estimate for installing my preferred, high quality Rheem brand system to replace the old Lennox system--an estimate I readily accepted. The installation was scheduled for Friday 7/10/26. That's when the HVAC installation techs Kyle and Jason arrived early to get the job done. They proved to be real pros who completed the job with meticulous precision and attention to detail, leaving me confident that I would not have to take advantage of High Ground Service Pro's remarkable Lifetime Workmanship Guarantee. In summary, I STILL recommend High Ground Service Pros, aka Sanford. If you like, you can watch a 30 minute 33 second, time-lapsed, multi-camera video of the 4 hour installation at this link: https://youtu.be/YAypViCgqqA

I was a customer of Sanford Temperature Control for many years and the service was great. Recently…read morethey "re-branded" as High Ground. Since then the service has been terrible. Almost a month ago I called just before a heat wave to report that my central AC was not working. They sent a tech the next day. After an hour's work he told me that he could not fix the AC because he did not have the necessary equipment. Huh? They sent a tech to fix the AC and didn't send him with the right equipment to fix an AC? Then he said he would "try to come back tomorrow" with the right equipment. Tomorrow came, and he didn't. So I called High Ground and was told that the appointment had been set up for a full week from that day. How did "tomorrow" turn into the end of next week? Anyway, the heat wave came and went and I did not have AC. A few techs finally showed up at the end of the next week with the equipment they said they needed and worked for an hour. Then they told me they would have to order a part and charged me a deposit of $900.00. The AC still didn't work without that part. Another heat wave came and went with no AC. I called again and asked if the ordered part had come in. I was told that the tech who worked on the AC was on vacation and would not be back until the following week. At that time they would review the account and find out what was going on with the part and the service to install it. What the... Why did he have to be present to find out what was going on with the part? Why didn't High Ground know whether or not the part came in and assign another tech while the first one was on vacation? By the time he returns, I will have gone without AC for over 3 weeks since I first reported the problem. Totally unacceptable. Do not do business with this incompetent outfit. They don't know what they're doing.

We had an area wide gas explosion a couple of Months ago…read more Our furnace was destroyed and needed to be replaced. Plumbers and HVAC professionals were in high demand. Brian was exceptional to work with. He provided replacement options, was responsive and competitive. He was Proactive in reaching out to area inspectors and the gas company to expedite the installation and approvals. His work was impeccable and he left our house cleaner than when he arrived. I highly Recommend Brian and BPS and will use them for all Of my future plumbing and HVAC needs!

BPS was a great choice for my heating emergency. I was not sure who to call and there were so many…read morecontractors to choose from. BPS came recommended from a friend and they did not disappoint. Brian the owner can out himself to diagnose my problem and offer me a quote on replacement. He was on time, neat, clean and professional. His quote was competitive and reasonable. I would highly recommend BPS and definitely use there services in the future.

We had a major sewer pipe blockage in an older industrial building. Years before, a machine shop…read morehad clogged this drain with what can only be called cement. It was jammed solid and we, the new tenants, had no idea. When we installed a new piece of equipment and nothing would go down that drain, we were in a jam. water everywhere and an expensive new machine was unusable. All Owners came right away and figured out the problem. They had the right equipment to get through the blockage and get us up and running. It was a big deal and they did a great job! Highly recommend!

My review is a horse of a different color. While they offer some septic services, they don't cover…read morepumping. HOWEVER, when Rachel answered the phone and broke th news, she was quick to recommend a service in my area and provide their phone number. I know you're not looking just for a "niceness" review, but she represented the kind of helpful customer service I value these days, and I'll be sure to use them when I have drain unclogging issues in the future!

I had a problem with my heating and called for a service call a technician named Donovan came out…read moreand diagnosed my problem and told me what I needed to do to fix the problem he was very polite and professional I would highly recommend Joyce Plumbing and heating for all your plumbing and HVAC needs

Have used Joyce before and will use again when needed. Had…read moreto replace valves at the water meter, due to small leak. They came next day and gave estimate. They coordinated schedule with water company (to shut off at street) and did the work in less than 2 hours. Now it all works and at a reasonable cost. Today's tech's were Jonathan and Justyn.

Had an issue with my HVAC. They were very responsive and were able to squeeze me in that week. They…read morewere very professional and communicated very well. Would use again!

Ferguson Plumbing and Heating has become my go-to whenever something goes sideways at home. From…read morethe first conversation to the moment the work was wrapped up, everything felt smooth, professional, and genuinely reliable. What impressed me most was the way they handled the whole process. They didn't just show up and start working -- they took the time to listen to what was going on, asked smart questions, and explained the real options. That level of clarity made it easy to decide what needed to be done without feeling overwhelmed or upsold. The technician arrived right on time and came prepared, which already set a positive tone. The repair itself was done efficiently, but not rushed. You could tell they weren't just patching the problem -- they were addressing it in a way that feels built to last. Every step was explained clearly, so I always knew exactly what was happening and why. What really stood out was how respectful and clean they were while working. They treated my home with care, cleaned up afterward, and checked to make sure I was satisfied before leaving. It's those little touches -- follow-up questions, checking on details, making sure everything was working perfectly -- that made the whole experience feel thoughtful rather than transactional. If you're looking for plumbing and heating service that's dependable, knowledgeable, and genuinely focused on doing the right thing, Ferguson Plumbing and Heating delivers. I'll definitely call them again when needed -- it's five-star service done with skill and integrity.

Good work but costs a small fortune. We had no water and…read moreknew our well pump had died as it was well over 20 years old. They came out same day and began work. Checked systems out etc....got the old pump out and the giuy says yeah its gonna be $4,400. Yikes! That included the new pump and also a new pressure tank. THey are good guys and workers but the cost was high I thought for the parts and 2.5 hours of labor.

Had our yearly water check which came out fine. Had to call them back to our home days later & had…read morewater sample again checked. It came back super low in a drop of our PH level. Tried calling their office to get a new sample & recheck while discussing what can be done to fix issue. The man I spoke with was demeaning & rude. (Jerry). He told me I was rude and stop interrupting him which I was t & was trying to have a discussion!! He needs a course in not arguing with a customer & insult you at the same time ! Wow! Never again!

My 25 year old AC died recently. I called several companies and had 5 or 6 quotes. The Denommee…read moreguys (Rick, JR, etc) were really great. Super friendly, very knowledgeable, no pressure, answered all my questions. Their quote was amongst the lowest. The installation looks great and the new AC is working flawless

My water heater leaked so I called this company. When they arrived I was quoted $4000 to replace…read morethe unit. Also, they wanted an entry fee of $99.00 before leaving. I was so shaken by their quote. They were awful. I gave them the check to get them out. Bad experience.