Awful customer service. I have four custom chairs from Mathis Brothers in Tulsa. After having the chair repaired it was to be delivered between a time frame, they gave me. I took off work and stayed home. They did not call and let me know they were running an hour and a half late. They were not helpful when I called, and no one could tell me why they do not notify the customer. Missed a dinner waiting on a chair and their Regional, Justin Lewis will not take my call or even bother to answer a customer complaint. Their resolution, we will give you 10% off your next purchase. When did TERRIBLE CUSTOMER SERVICE become ok????? read more

My husband and I decided to do some shopping on the coldest day in January so we were dressed pretty casually (to say the least) and I was a little embarrassed to go in. Our first sales person didn't seem too interested in helping us and disappeared after about 10 minutes. Well, we actually wanted to purchase something and couldn't find him, so Clayton Hale happened to be walking by and answered some of our questions and then we asked him if we could switch to him as our salesman. He didn't treat us differently because of our attire and helped us design and pick out custom bar stools and purchase an item in the clearance center. Our experience with Clayton and purchasing area was great and we will continue to ask for him by name when we go to Mathis Brothers. If it hadn't been for Clayton's great customer service, we would have probably bought something at another location or online. read more

My husband purchased a LaZBoy recliner, he was wanting a swivel base. The salesperson told us that for $100. any of the LZB's could be fitted, and it would just take them 5 minutes to do it. Hubs picks up recliner a couple of days later. Swivel base is sent along in a separate box. No instructions. He's been watching YouTube videos to try and figure out how to get this thing on. Currently the swivel base is sticking out in front of the recliner by a couple of inches. Never seen a recliner quite like it. Apparently, only if we'd paid the extra $69 for them to deliver, would the base be installed. Buyer beware. Mea culpa. Update: In response to Rick S. of Mathis Bros., I sent an email with the order number and my husband's phone number. NEVER heard from them. read more

I am just sick! When I purchased my two Lazy Boy recliners two years ago, the salesman talked me into purchasing the protection plan on both chairs for an additional $150.00. The plan covered my chairs for five years, and the salesman assured me the plan was connected to my phone number and a repairman would come to my home to make any Repairs service. My mother, who was with me gave me bad reports about Matthis Bros repair and it worried me. I called on the one hour drive home to cancel it, but the people at Matthis Bros told me I could cancel, but they would not refund my money! What? So I kept it. The first thing that happened was I we found a rip in the back side of one chair as we took it out of the box. I called Matthes Bros, and they said I had to bring the chair back, but they would not send in-home repair. So I loaded up the brand new chair and drove an hour to get a replacement. Since Matthis Bros was able to locate my transaction via my telephone number, I lost track of my receipt. Last month I noticed the stitching coming out of a seam on the footrest. The store said my chairs are out of warranty and sent me to the third party in home repair people. They said they do not cover seems because it is a manufacturers issue. However, the photos they asked me to send showed a small worn spot, and they did cover that so they would send a repairman, but he would not repair the seam? So, I was to have the third party repair fix the worn/rip, then take it to Matthis bros and have them repair the stitching for a cost! So I jumped through all the hoops sending the third party all the pictures of the underside of the chair with model numbers, serial numbers, manufacturer numbers, etc. One week later, the repairman came to our house, and he had the wrong material! The piece he had was for an Ashley recliner? The most concerning part of that situation is that the material he brought with him would replace the entire panel, which includes the seams? Why did they lie to me like that? He was covering the warn/tear, but it would also fix the seams, which they did not cover? The girl at the third party repair led me to believe I would have another procedure to get that fixed? So the repairman took the material back and said he would get the correct piece ordered. After two weeks, I called Matthis bros. The girl at Matthis brothers was beyond rude telling me they have no record of my Lazy Boy purchase. Somehow, my protection plan was attached to the Ashley chairs I purchased at Matthew brothers before I bought the replacement Lazy Boys. They said unless I can come up with a transaction number, there is nothing they can do to help me. None of this makes sense? Why would they replace the Lazy Boy based on my phone number two years ago, but now they can't find it when I need service? This whole incident has been horrible. I WILL NEVER PURCHASE A PROTECTION PLAN FROM MATTHIS BROS AGAIN...EVER! or furniture for that matter. Buyer be aware! read more

Such a dishonest, unresponsive, lying company. Bought a coffee table, end table, credenza. And got it home which is in Arkansas. Opened boxes and lots of chips in paint. Before taking out I called and send pictures. If by design, I would return since the chips were not on floor models. Based on pictures they agreed and called the springdale location to confirm they had a repairman that could do the work. They sent a local repair guy, Jesus, from the springdale store. He took bunch of pictures and left no repairs. Ends up he worked on their lazy boy furniture and not wood/paint. No one came. The Tulsa store lied... and lied. Mathis Brothers is not a name you can trust. read more

Ordered sectional couch in May. We were told 12-16 weeks for delivery. Still no couch. I've called multiple times and each time I call I'm told a different date. I've asked to be contacted when there is a change and never once been contacted. I understand there are delays and supply chain issues that we cannot alway control. What can be controlled is communication and contacting the customer to give them updates. I've requested a sales manager call so I can try to get additional information and no one ever calls. I've also asked to speak with sales manager when I call and i am placed on hold for over 30 minutes each time. ***got a response to this message from Mathis Brothers asking me to email details which I did. No response after 2 days. Am I shocked? Nope. If they were truly concerned and not just trying to save face, they would respond*** Update #2 - it's been over a week now and still no response from Mathis. Clearly their Yelp responses are in attempt to look good only*** read more

We designed and purchased a custom dining room table set with the help of our salesman, Clayton Hale, several months ago. He was very knowledgeable about the different aspects of each furniture line and truly tried to match us with a company that would fit our wishes. After delivery there were many unacceptable issues with the table and after a lot of back and forth with Mathis, a resolution was made. Today we returned to Mathis Bros. and Clayton spent time helping us search for a new table and chairs and was happy to do it. It's obvious that he puts the customer first and really wants you to be satisfied with your purchase! We consider him our "furniture guy". read more

All too often people get caught up with writing negative reviews and not acknowledging the positive experiences. I actually came to Mathis Brothers today thinking it wouldn't go well. I got a bedroom set secondhand from someone who purchased it from Mathis Brothers a few months ago. All went well getting it delivered to my new room. I was SO excited to put it together and finally have a bedroom set. Well, in an unfortunate turn of events the head board was resting against the wall, when all the sudden it crashed to the ground snapping one of the legs. Okay, I was crushed. It was my birthday and the furniture that was just delivered to my house was broken. Next day I went to Mathis brothers to see if they could somehow help me. I met Catherine in customer service and after just a few minutes wait she said that they had a spare headboard in the warehouse. All I had to do was drive there and pick it up in exchange for the broken leg. I asked how much it was and yo my surprise she said it was free! Wow! Thank you so much Mathis Brothers and Catherine. I truly believe in quality and customer service above all else. I want to go back when I have future needs. And I want for others to know how willing to help you are. Thank you so much. read more

If anyone is thinking of buying anything from Mathis Home, do yourself a favor and just DON'T. We ordered two custom chairs in mid February and were told it would be 12-16 weeks, hopefully closer to 12 but say 16 to be safe. That's a long time, but it was custom so I get it. That time has passed. There's still no delivery date but they're "guessing"maybe the end of July. Meanwhile they're now quoting customers a timeline of 12-14 weeks for custom. No explanation of what the holdup is or where our furniture is or even more than a guess of when we might see it, yet they still have our deposit. No one will even take our phone call or respond to messages. Don't even THINK about talking to the store manager. In the meantime we ordered two barstools which they forgot to notify us came in so we had to track those down. Then we ordered an end table and coffee table and the "coffee table" arrived with only the glass, no base. Not to worry, though - they could get the base here by SEPTEMBER. Thankfully our salesman intervened and got them to sell us a floor model. They have zero customer service and you'd do far better just to drive to Dallas. read more

Mathis Bros is the store we've consistently purchased furniture from for many years. We have numerous properties to furnish, and office buildings. The quality of the items we've bought has been good , and prices are competitive. However, I can't give a high rating for this store because the service after the sale isn't easy, or consistent. Delivery is a pain in the Arse.. No delivery I've experienced was without issues, and recently, on the day of our vacation, we waited thru several calls to "push" the arrival time, until the final call at 11 pm. I contacted mgt. the following morning and stated we'd be leaving by noon, we were angry, and would be calling our credit card company to cancel the transaction. Surprisingly, the furniture arrived at 11:30 am. Mgt. Offered to refund the delivery fee. ( I've not seen it, yet ) After reading others reviews, here, it seems we are not alone in this regard. read more

I'm just adding on to my wife's (Katharine S.) review. We went in looking for a living room set after looking at a couple of others places which were terrible around Tulsa. There is a reason their store is so big, it's because they sell top grade furniture and make sure their customers are happy. I can tell most of their employees enjoy working there except the customer service area (which got rude with my wife). Luckily higher management saw that I refunded the complete $5000 after having issues with delivery and alleviated the situation. The service agent that helped me pick my furniture out didn't know of any problems, but was willing to do everything he could once he did find out what happened. It's hard to run a business that big and not have a couple bad eggs every once in awhile, so I will definitely shop there again because I know there is a huge selection, great customer service, unique pieces to Tulsa, and great prices. read more

Yes, you will be pounced upon by a salesperson when you enter the store. It's annoying unless you set some boundaries with this 'assigned' escort. Simply tell them that you need space and will consult them only when they are needed. Most of them are incompetent at interior design anyway. Sadly, the prices can't be beat. If you can set the ground rules and want to save a little money-it's a good place to shop. It's tempting to use their financing but don't! Their practices are either criminal or grossly inept. They intentionally under-communicate and unilaterally make account changes that increase their odds of accruing finance charges. Summary: Good selection, pricing and availability. Bad sales approach, product advice and finance dept. read more

Literally the worst customer service I have ever had in my life! They were supposed deliver a mattress to our home and we sold our current mattress and the day It was supposed to be delivered was when they let me know it had been canceled!!! RIDICULOUS!! They did not do anything about it and did not even offer an apology! We also ordered a bedroom suit from them that we scheduled for delivery. We told them an absolute timeframe when it could not be scheduled and yet they scheduled during that time. We are not missing our sons senior night! Once again... No apology! They totally don't care about their customers!! Never going there again! read more

I stopped going to Mathis Brothers 13 years ago due to feeling like shark food from the first step into the building. 13 years later MB is a much different environment. While a salesperson will address you when entering, they no longer make you feel as if you're the only thing between their children having food on the table or not. Julian Martin (my MB rep) was extremely polite and professional. He listened and didn't steer me into the land of the rich and famous. He became budget conscious with my "must have list" in mind and I purchased 100% of my list from MB. Overall, not only will I be returning again soon, I will now be another happy referral customer to MB. read more

Wow way too many sales people! Leave us alone for a second so we can think and talk between ourselves! If we day we are looking then let us look. That isn't an invitation to start attempting to sell us on features you don't even know matter to us. If you want to make your commission then its better to listen! Hear what we want in an item and then sell us on those features and the benefits of them, not what you assume to be important. Huge selection at high prices and we wont be back. Ashley Furniture here we come. read more

I've never had a worse experience at a store before. We ordered a 3 piece sofa, loveseat, chair set and all three arrived damaged. 9 months later, and 3-4 replacements later, the sofa and loveseat are finally good, however they keep bringing back the defective chair wrapped in plastic to make it appear new. Now, they are telling me they are going to have to repair it only and they went back on the refund I was promised. This company is a real joke. I won't be shopping here any longer. read more

I always have a wonderful experience when I buy from Mathis Brothers. My sales person is Clayton Hale, if you want someone to help you find what you need but isn't pushy about it, he is your guy!!! I plan to use Clayton every time I make my purchases from Mathis! read more

Well overall it wasn't the best experience. After being constantly followed the entire time we were there like we were thieves or prey. We bought a $1300 bedroom set. They delivered it and everything seemed fine. This morning I wiped the dust off the dresser and a piece of the color (?) not sure if wood or what came off. So now I have a $600 black dresser with a white chunk in front? I expected great quality. Now my significant other is pissed he wasted his money there. Ugh even if you pay for quality you just don't seem to get it these days. read more

Mathis Home - Furniture Stores Near Me - Tulsa, Oklahoma

Lynda was the best sales representative I have ever had the pleasure to do business with. I got my bed, some laughs and I am super happy with my purchase. read more

I've never been more dissatisfied with customer service than my recent purchase. The "customer service representative" JR was utterly rude, useless, and condescending . After waiting around all day for a delivery only to be told after calling that it wasn't coming as scheduled. 30 minutes on the phone with him arguing that it was our fault, it was Mathis Brothers mistake. I asked for a manager and he said they all went home for the day. Then when he realized it was their fault there was conveniently a manager around. Ridiculous! Then instead of getting our furniture today, Sunday, they can't get it out until Tuesday. I'm not really that upset about not getting my furniture when I was told. I'm extremely upset with the way I was treated by the "Customer Service Representative". read more

BUYER BEWARE!!! Poor customer service when something goes wrong.....They do not return your phone calls and do not care about their customers....I have had a sectional in for repair 3 times...They have not been able to repair it. Less than 2 years old and the issue has been going on for some time... read more

I was wondering why a store that sells such quality furniture has such low star ratings. Now I know why! The customer service is a sham. They take your order, your money, and then they hold on to your merchandise, and keep changing the date that things are supposed to arrive! They pass you along on the phone, put you on hold, pick up, hang up, pick up, hang up. I am waiting for a manager as I type this and they will not get on the line. I plan on going up there tomorrow and cancelling my order 10,000 dollars in bedding and they dont have the common courtesy to answer a call or give you definitive answers. If there was a zero star available, I would give them that. Mathis brothers sucks in my opinion. Sales is what they are interested in, not returning customers. Guess what? I've been waiting as I type and, they have just hung up! Never got a manager on the line. How about that for customer service? I WILL BE CANCELLING MY ORDER! read more

Guys, let me to tell you about my Wife and I's experience at Mathis Brothers Furniture. It was so easy, walked in and was immediately greeted by Mr. Clayton Hale. He took us to all the furniture pieces that matched our criteria. He knew exactly where to go and not dragging us back and forth their huge selection of great furniture pieces. He helped us through the intire process, picking out the furniture, going over the build, structure, and quality, discussing the warrenty and protection option, and then the pick up or delivery options. When it came to pick up, the loaders were very nice and helpful. Never wanting us, the customer to have to do any lifting at all. I recommend Mathis Brothers Furniture to everyone. Thank you Clayton Hale for the great customer service. read more

Mathis Home - Sofa, loveseat, and ottoman. - Furniture Stores Near Me - Tulsa, Oklahoma

If I could leave a zero star review, that is what I would give. Purchased a "firm" Serta mattress. The mattress delivered to us does not even come close to the same firmness as the one in the store. There is clearly something defective about the mattress we received as it sags way more than it should. I went back to the Mathis Sleep Center to try the floor model to make sure I wasn't crazy and the floor model is definitley much more firm than the mattress we received. The salesperson told me to call the mattress services customer service to resolve the issue. The first thing the customer service rep tried to tell me is that the mattress in the store has been tested many times so it naturally will be softer than the one we received. She obviously didn't even listen to me and gave me a canned answer becasue our issue is the total opposite. Ours is way too soft to come close to being "firm". (she has repeated that to me on subsequent calls too) We have made 7 phone calls, each time we have been told that a "manager" will get back to us. Still waiting to hear from a "manager" I found it interesting, as I waited on hold for 15 minutes one day, that their slogan they repeat several times while one is on hold says "We are not happy until you are sleeping comfortably". Well maybe you are happy Mathis Brothers but we are not sleepying comfortably. We are still waiting. During one call my husband was told we had 2 options. One, we could contact Serta and go through their warranty procedure. This is not a manufacturers warranty issue. It is a brand new mattress but it is clearly defective. Mathis Brothers should stand behind what they deliver and replace it. The second option is that we could choose another mattress of the same size, only it had to be a more expensive mattress, and we had to pay a $200 restocking fee. Are you kidding me? We have to spend more money and pay you to restock a defective mattress that you delivered to us that you cannot resell anyway? What kind of customer service is that? This is the second time we have had customer service issues with Mathis Brothers. They eventually made the first situation a few years ago right, but it was not easy. They clearly do not care about making this situation right. We are purchasing a new home and will need at least two more beds and new furniture throughout. You can be sure where we will NOT be shopping for our new home. There are too many options for customers to put up with such terrible customer service. read more

Very very good selection of furniture, probably the best in town! The only thing that stinks is sometimes there is a wait on some of the special orders. We had a great experience thank you Clayton Hail for helping us find exactly what we were looking for! It looks amazing in our home!:) read more

Can I go lower than 1? This store is pathetic. After purchasing furniture for an apartment and moving to Missouri - I decided to get the matching stand. I ordered it online and my wife drove the four hours to pick it up. Once she got there, since she does not have the same last name she was not allowed to pick it up. All because of "fraud prevention". I called and could easily validate who I was. I figured I just need to authorize her. But sorry, "fraud prevention" forces me to drive there and get it in person. So I cancelled it, and get this -- I could cancel it and have it charge my card. So "fraud prevention" does not allow me to pick up an item but I can cancel anyone's item over the phone and give them a card to charge it too? Horrible customer service, terrible policies and a store that is too big to care about a single persons experience. Why give a shit when another sucker is walking through the door now. Update: 6/19/2018 Currently trying to return the 7k worth of apartment things I previously purchased back to this zoo since they won't let me buy any matching items AND take them to my apartment. Sent a note to the "social networking" guy who by the way has a big job in front of him trying to deal with all of the dissatisfaction that occurs at this place (just read the reviews at this 2.5 star madhouse). I recommend anyone checking yelp reviews first, not go to this store unless they want to feel pain. I liken it to biting down on a wood file and having someone pull it out of your mouth real fast. After another 4 hours of driving home, these dumbasses NOW want to do "try to help". I already talked to three different people and my wife talked to two, all who were totally unwilling to help. Its obviously policy or some kind of herd mentality (training) to treat customers like shit. Why does the "Social Media" guy think he can do anything different. He gets paid by reply. I am tired of driving back and forth and being lied to by Mathis Brothers employees. Give me back my money! I say treat someone right the first time, and you won't need to hire someone to respond the bad reviews all day and night trying to make amends for what is obviously the way this company does business. The Mathis Brothers mantra is to have the largest stock, more than anyone. Which is easy to do when your support people are dicks so no one will purchase anything and if you do purchase something like in my case over the web they won't let you pick it up and take it home. read more

DO NOT BUY FROM THIS STORE!! We spent thousands of dollars on new furniture and we have had nothing but problems!! Two items that we bought have already broke and a third piece sounds like it's going to break. One item that we bought was a bunkie board for my daughter's bed and it broke after only 2 months. The store will not replace it without going through a warranty claim so my daughter gets to sleep on the floor or the sofa until the warranty issue gets resolved. We need several more pieces of furniture but I will for sure not ever buy from them again. It's been a nightmare. read more

Shane was very helpful in getting my bed fixed. Pleased with the quick response in taking care of me.

I bought a recliner as a surprise for my boyfriend on 4/24/2020. I got it home and when he got in it the back just kept reclining so we brought it back the next day and got a different one instead. We got that one home and put together and the foot rest would not stay reclined out, just fell right back down if you put any pressure on it. So we took that one back an hour later. The customer service manager told me I should have checked it first, that "he always checks his eggs at Walmart to make sure they're not cracked" when they load it up it is in a box and then they tell you to leave so there was no way to check it and I didn't appreciate him implying it was our fault that your product was faulty. I explained that this was the third time driving 45 minutes there and 45 minutes home and I was extremely upset. He did give me a small discount off my purchase "for my inconvenience" when we went to the warehouse to exchange it we waited 25 minutes before we were even acknowledged. We had them take the third chair out of the box so we could test it. It had the same problem as the one we were exchanging. The customer service manager and their tech told us there was no issue with the chair, it was supposed to do that, even though I explained to them that the one in the store does not do that. Finally our sales guy came over and explained to them that it should not be falling back down that way. They brought over a fourth chair and it wasn't even the right one. Finally the fifth chair they brought over worked the way it was supposed to. The only pleasant part of our visits was Jeff Forrester, our sales guy. He was extremely helpful and very courteous and respectful. Other than him it was the worst shopping experience I've ever had and I won't be back. read more

dont buy at mathis brothers in tulsa. we paid over $2k for a mattress and headboard 10/8 delivery was scheduled 10/9. was not delivered due to someone changing it from delivery to will pick up. no one admitted doing it. delivery was rescheduled for 10/16. they called and said the delivery truck broke down and they would be late. at 5:30 we got another call that they would not be delivering after all and rescheduled for tuesday 10/18. we told them that was unacceptable and we would be canceling our order. the manager & salesmen never returned our numerous calls. do not buy from these lazy liars. once they have your money they forget about you. shopped here for decades and we are done! check with the better business bureau before you step foot in their store. sorry we didnt do that ourselves. lots of horrible stories like ours at the bbb. we will file a complaint with the bbb too. people need to know these people are not the people you want to do business with. i came home & ordered exactly everything online & saved money too! read more

I live 2 hours away from the Tulsa OK store. In April of this year, I purchased 2 Lane recliners. I didn't purchase the extended warranty because I'd always gotten quality furniture from Mathis Brothers. Within a month the foot rest broke on one recliner and has a glitch in the rocking performance of the recliner. The seat on the other recliner sinks on one side and feels like I'm sitting on the floor. Flipped the chair over and a flimsy metal bracket was bent causing the seat undercarriage to sag. Put a long screw underneath it to halfway hold it up. Six months later, the upholstery has pile build up so bad the recliners look 10 years old. I paid $1100 for both recliners. I was in contact with Mathis Brothers recently per their request 'Contact us if there's anything we can do to help'...which translates to 'Come in and buy something else'. Didn't hear anything else from Mathis Brothers. This will most likely be my last purchase from them. Goodness. "In-home inspection fees, transportation of the product to and from the retail store, and to and from the Lane factory, if required, for repairs are the responsibility of the purchaser." So in other words, I continue to make the payments on the financing, then go elsewhere for my next purchase considering I live 2 hours away. read more

Yet another amazing experience at Mathis Bros! But this time, my sales rep, Clayton Hale, seriously knocked it outta the park if this woulda been baseball...it's a long read but totally worth it! So keep going! Last minute construction completion, Christmas creeping closer with only 2 days left til the big day, family coming in needing somewhere to stay; these were jus a few of the examples my horrendous nightmare was made up of, but Clayton crushed and calmed my nightmare by finding, picking out, purchasing, and delivering a full master bedroom set to me in my home in literally 24hrs!!! On Christmas Eve no less!! That's one of the biggest positives of this whole story, it was all done on Dec. 24th. Extremely speechless!! B-L-O-W-N*A-W-A-Y!!! Mathis Bros. keeps upping the customer service and quality bar every time I go to Mathis Bros! Most importantly, it's the priceless employees, in my opinion, that create the massive assets of their company. Clayton Hale went above and beyond what I would consider his job description at Mathis Bros. In fact, the boundaries of a sales associates of Mathis Bros. was probably miles behind the work he did for us!! I will always use him as long as he is employed by Mathis Bros! Such an asset to that company that if he ever takes another job offer it will surely effect their profits and business. I know I'll leave if he does. They out do theirselves every time I come in for another purchase, giving me an even more qualified sales associate, usually last minute emergency knowing me, every time being a bigger hurdle for them to try to jump thru, and yet every time they succeed. Can't thank everyone involved enough!! read more

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The sale person is really nice , but the store price very riff off ! I would suggest to the price check online for every that you want to buy , make sure that you got the lowest price on item that you buy! read more

The Piranha's in this store drive me crazy. They are all over you -ALL the time. They make you feel like they have "great customer service", but when you find the one piece in their store that fits your needs-they mysteriously don't have it in stock. They tell you "one" is on its way and you can wait for that one. I came prepared to walk out with it in hand. Then the manager does not even have the good customer service to keep your business. He would rather you walk out the door without a sale than sell you the floor model-or offer you a good discount for having to wait for one to be shipped in. I am not ordering a special order-I should not have to wait "maybe 3 days or more". A direct quote from their sales girl. They can't even tell you when it's going to be in! They have LOST a customer for good and I will tell everyone I can. They have HORRIBLE customer service! read more

Very disappointed in the delivery service. When speaking with a lady to set up the delivery she said I could request white glove service which includes the delivery people to wear masks, gloves & shoe booties. Which was great because I'm pregnant, have a toddler & we don't wear shoes in our home, and the obvious, coronavirus. Workers showed up with none of this on. When I brought it up, he bypassed the masks or the gloves and said I could put the booties on but I'll still track stuff instead because we have to go in and out of the house so there isn't a point. He walked away and got the couches. He then proceeded to stand walk around on the carpet and said I understand ma'am, looks like you got new carpets but the booties wouldn't have done anything. my husband wasn't home & had he been I highly doubt they would have blatantly disrespected me & my wishes they way that they did. Once I told my husband about it he was livid. I called customer service and the only thing they could do was offer me $100 gift card.. asked me if it was okay & only thing I could say was it was better than nothing. But honestly, what am I gonna buy from there under $100s and because of this experience, I don't really want to shop there ever again. Only reason I give 2 stars is because who helped me make the purchase. ** this is for the Mathis Brothers at 6611 S 101st East Ave. Tulsa, OK 74133** read more

I bought a sofa from Mathis brothers and when I went to pay the salesperson asked me if I needed permission from my husband before I made the purchase. I told him since it was my money I did not. :(. Still like the sofa but never on earth would I spend $1 there again. read more

We bought this sectional 6 months ago for 2000.00. The spring has busted out and I have called Mathis brothers because it is under the 1 year mark. I have dealt with them for over 3 weeks. They had someone come out 3 weeks ago and supposedly went back with pics and ordered parts. I have called customer service every week for 3 weeks and the are horrible and just keep lying and saying they are rush ordering parts and they will get back with me. But they NEVER do. Then when u call they just laugh at you on phone. Don't EVER buy from them I will not EVER buy from them again. read more

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This was by far the worst experience with customer service I have EVER had . One star is to good for this company. I bought thousands of dollars of furniture and EVERYTHING I mean everything that was delivered was damaged in some way . The people they contract out to deliver were very rude and hatful . When I called to talk to a customer service rep she said all the stuff could be picked up and they would deliver new furniture but again some of it was damaged . Dining table had a crack in the leg and the ended of the table was scratched up and some of the varnish was rubbed off . The coffee table had a chunk of wood chipped out of one of the legs and had a broken drawer . The bookcase had about 20 scratches . So I called Mathis Brother's again and asked for a manager . I was told someone would call me . Days went by with no call back so I called again and they put a sales associate manager on which basically just had those things replaced again but I said no just come get it all but he talked me out of it and against my better judgment I let them replace it again . Which also I want to add my husband emailed a letter to Mathis Brother's and has NEVER heard anything back and this was almost a month ago when this all started . By the time they made a 3rd delivery a manager named Justin called and reassured me that this isn't the type of service they give and apologized . He said he would check on our delivery and gave me some money back for all we went through however when the 3rd delivery came the dining table was broke where the leaf folds up and more scratches and scuffs on the bookcase . I called Justin and left a voicemail and emailed pictures . He responded several days later but by EMAIL !!!!!! So basically the management here is not good and don't care what service they give . We should of return everything the 1st time and went somewhere else . They make you feel like they don't care and that it's your problem. Also they should look into different people to contract out to for delivery. I WILL NEVER GO BACK HERE EVER . read more

Mathis Brothers has it all! Disappointment, anger, regret, broken promises... do you want to be chased around the store whilst browsing by hungry salespeople until you surrender and commit to buy furniture you never thought you wanted, and then promptly forgotten about the second you leave?! Then this place is for you! Will the furniture I ordered three months ago ever arrive?! Who knows! Would I have paid twice as much to get furniture sooner and with some communication?! Absolutely! Unless you're positively desperate for minimal savings, prepared to wait indefinitely for your items, and totally okay with having absolutely no idea when you'll get it - I'd go elsewhere. I've given two stars instead of one because I (kind of) remember what the furniture I ordered looks like, and I think it's nice. read more

One star only because I had to select one!!! WORST experience EVER!!! DO NOT SHOP MATHIS BROTHERS!!! This isn't the first problem with them but I can guarantee it will be the LAST!!! We purchased a Lane recliner that was supposed to be made for 300+lbs,the mechanism in the chair broke, it was under warranty! I contacted the store they sent someone from a 3rd party to come and honor the warranty. At that time we were told he didn't have parts would need to order them and it would be about 3 weeks! This went on for months....finally I was able to speak with the district customer service manager who assured me that the chair would be fixed!!! WRONG, we ended up having to get a whole new chair literally after waiting 3 months for the old to be fixed! Moving on to the next purchase we bought a whole living room set, there were issues with delivery, then we received a couch with a HUGE slice in front of it.(Like a box knife or something cut it) we asked to be given a new couch, after yet again MORE run around!! Finally we get the couch. We understand that NOT every experience is going to be great, and that's why we gave them another chance.(Third times a charm) This time we bought a mattress and an adjustable base, (this was Saturday) were told that Monday would be next available delivery date, they would come in set it up and haul off the old mattress!! That day didn't work out so we picked Tuesday, here we are Tuesday with no bed! I was told the delivery was never scheduled!!!!! And now can't receive the item until Friday!! Well I'm livid because why we would buy a bed(KING) and not schedule it for delivery?.....I was told that falls on the salesman! If you want to be given the run around, then by ALL means shop here!! If you want the customer service people to make you feel like their mistake is yours....this IS YOUR PLACE TO SHOP!!! It's ridiculous to me that they have such crappy customer service!! They offered me a $150 gift card to smooth things over!!!! I told them they can keep their insult!!! I spent over 4000$ all I wanted was my stuff delivered the day they said!!! read more