Do NOT*NOT*NOT*NOT shop at the OKC Mathis Brothers Furniture store! You WILL REGRET IT!!!!! They promise you the moon and the stars, but you receive nothing but an empty wallet... We purchased $3,500 worth of furniture...two days later they called and said they made a mistake and needed more money...seven days later they called again and said they made a mistake and again needed more money. The problem is, when you purchase the furniture you sign a contract that 40% is non-refundable so you can't NOT say you don't want the furniture when you have a problem down the road, or you will lose the 40% that you have already spent. So, it's either pay the extra money or lost the 40%! Yeah, like we said ... Do NOT*NOT*NOT*NOT shop at the OKC Mathis Brothers Furniture store! You WILL REGRET IT!!!!! read more

Clayton Hale was very helpful and knowledgeable. We came in late one night near closing and he went the extra mile to help us out. Even after our purchase he called on the delivery day to make sure everything was great. Thanks Clayton we love our sectional!! Clayton was great again as always. Thanks Clayton for always helping us out. We really appreciate it!! read more

I SUGGEST NEVER BUY FROM THEM!!!! I ordered two beds from Ashley furniture. One was fulfilled by Mathis brother furniture. It took weeks to receive bed. I get it with the headboard damage. Was told someone would call me regarding the damage. That never happened. I called them. Was told to send picture of damage which I did. Still didn't hear back. So emailed and called again. Finally a girl calls and wants to set up a repair. No discount offered. I tell them that is not acceptable I want headboard replaced. She can't do anything and says she will send to Mgmt. Which I had already sent damages to. Was told they would contact me the next day. Still have not heard from anyone and left more message. read more

Clayton Hale is by far the best Sales Associate I have ever had the pleasure doing business with. He was extremely polite, professional, patient and knowledgeable! I returned several times to look at furniture and took up many hours of his time. Not once did I ever feel pressured to make a decision until I was ready. He was more than welcoming each time I walked into the store and always happy to answer any questions I had. Although, I am sure he was extremely busy he always made me feel I had his undivided attention at all times. Mr. Hale made my buying experience relaxing and enjoyable! I definitely will only be requesting Mr. Hale for any future purchases! read more

For the love of God...I do not need a shadow when I browse around a furniture store. No one wants someone breathing down his/her neck like that. Also, do you really need 3,0000 salespeople? I felt like there was a different one making lame dad jokes everywhere I looked. I am fully capable of asking questions if and when necessary. Ugh. I'll stick with Luxe and Howse. read more

My first experience with Mathis Brothers was impressive. Not only did they have a wide selection of furniture ranging in quality and prices, but the service was excellent and so well streamlined. Clayton Hale was the salesman who helped me find exactly what I was looking for. He didn't pressure me in any way, but was kind, thorough, and knowledgeable about the company and products. I don't plan on looking anywhere else the next time I'm on the hunt for furniture. read more

Earlier this year I purchased a couch and love seat from another furniture store and within months it was having problems, after contacting their customer service multiple times the store would not stand behind their product. So off to Mathis Brothers I went in search of new furniture yet again, only this time I went in with extreme caution and fear of the same issues. Instead of a salesperson only looking to make a sale I met Clayton Hale, the most fantastic salesperson ever!! Clayton spent an enormous amount of time showing me every piece of furniture I asked about and was able to explain everything about each piece. When I decided to custom order a sectional he than spent hours helping me pick out fabrics and if that wasn't patience enough he never even flinched when I said I have to sleep on it and left. Finally a few days later I returned once again looking for Clayton Hale and purchased my sectional. Clayton explained the whole custom order process thoroughly and let me know exactly what would happen. I am happy to say that my furniture was finished before expected and delivered quickly. One last thing I must mention is the amazing delivery team, I have never met any team that was so careful and considerate of my house while delivering and setting up my new sectional. They took extra precautions to protect my door and furniture as it was a tight fit to get in than made sure they were super careful of my floors and walls!! I will never shop another furniture store! P.S. I went back in just a few days ago to buy another piece and Clayton Hale treated me like an old friend and again helped me pick out the perfect piece! read more

Well, we've been told by a hundred people.... If Mathis Bros. Doesen't have it in stock, NEVER order it! Well, we drank the kook-aid when the salesman told us it would be 2 weeks. We just ordered 4 pillows to go with a set of furniture we bought . After 3 weeks I called to ask if they were in. The person at customer service informed me that they were not. He then informed me that ordering pillows is a 6-8 week process! Well, we just got an email informing us that our pillows were in (after 6 weeks) Drove up there to pick them up and were told they weren't there but they MIGHT be in this week? We have learned our lesson, NEVER order anything from Mathis Bros. There service stinks... I guess their prices is the ONLY good thing they have! Update! Mathis bros. Called to tell us that the order would be in on the 24th of January... So I called today (25th) to see if it was there, and guess what! They have now told me the order is scheduled to be in on the 31st!!! This place is a TOTAL sham!!!!! NEVER order ANYTHING from Mathis brothers! I'm sure when I call them next week, they'll tell me it's pushed back another week! Also, the lady in customer service was very rude.. I'm sure dealing with pissed off people all day is no fun, but she should be used to it working for Mathis Brothers!!!!! I only wish there was zero stars for r Well the saga continues. Went to pick up order on the 31st, again told that it was not in. Manager checked an told us it was on the truck for next week. (We've been told this for 3 weeks now) I then asked for a tracking number, so I could track it myself, and was told they could get one the next day??? I called the next day and was told our order was in!!! Just went to pick it up.... Only half of the order was there! They don't know what happened to the rest of it, but their checking on it! What a Mickey Mouse operation... We've been told (by email or by phone) that our order has been in for FIVE weeks, only to be disappointed when we go to pick it up! Hopefully not another 8 weeks to get the rest of it! Wow.... It's almost gotten comical at this point. I don't even know what to say. read more

They have gone downhill. Waited 20 minutes for the very nice sales associate to get a hold of his idiot boss only to find out they couldn't sell us a floor model of a bench. Don't go there unless you are prepared to wait 2-3 weeks to get what u want. read more

Today while in the MFB store in Tulsa Ok we thought we purchased a couch. After almost an hour in the store the Assistant Manager said "sorry but the couch has already been sold and the salesman forgot to tag it" and then walked away. I wasn't offered any other explanation or there was no attempt to make this right. It was their mistake. This is not how customers should be treated and I will never shop there again. Very unsatisfied customer. read more

My husband and I have purchased most all of our furniture from Mathis Bros. We have had a good experience with most of our purchases. There was a time when we almost stopped going there because of the sales help. My husband and I went in to shop and decided to use the restroom before we started looking for our furniture. We were pounced upon as soon as we entered the store by a sales associate. We told him we were just browsing and we going to use the restroom first The sales associate followed us back to the restrooms and stood outside of the restrooms waiting for us to emerge so he wouldn't lose a sale I suppose. I found this repulsive. Then he continued to follow us around in the store like we were there to steal something. After we reported him to the manager, we were told they were going to change the way customers were greeted. By this time it didn't matter, we left the store very frustrated because my husband and I were not able to have a conversation between us without the salesman trying to butt in and the fact that he was waiting outside the restrooms like a vulture ready to attack. My husband and I were ready to try Mathis Bros. again since they were going to change the way customers are greeted. This time the salesman greeted us at the door, was very nice and polite. We told him that we were looking at several things. He pointed us in the right direction and ask if it would be alright if he checked on us occasionally in case we had any questions. We did end up purchasing a number of different pieces. This is where the problems began. The salesman set us up for a delivery date. The furniture was going to be delivered on a Tuesday. We were going to get a call about 30 minutes before arrival. Tuesday came and it was getting late, we still hadn't received a phone call. My husband decided he would call to find out if they were still going to deliver. The foot board to the bed was not in stock after our salesman said everything was there. Well don't you think that we should have received a courtesy call? There were a lot of other things I could have been doing instead of sitting at home waiting for a delivery that never came. So they told us it would be the following Friday. Friday came and we sit around waiting on our delivery. It became late, so my husband makes another call to Mathis Bros. They assured us that the delivery was going to be made. The lady he talked to said the truck was in another area but as soon as they were finished there they would bring ours. The delivery showed up at 10:30 pm. The delivery gentlemen could not have been any nicer. They finally got it all set up and left our house at MIDNIGHT!!!! Midnight??? Who does that? Barbara M. read more

Be CAREFUL! I learned a lot shopping at this store for recliners. We found two that we liked, with a price on them. We were told that they could add a swivel for $99 and could easily get the third one. We were ready to write up the sale. Then came the surprise. The entire order became a "custom order", they wouldn't sell from the floor, and even though we were ordering the color on the floor models, (standard) they called it custom fabric order. The price for each recliner went up over $215 dollars EACH! We walked out, went to another store, bought the same recliners for less than the starting price of the ones at Mathis, and no EXTRA fees. read more

We recently went back to Mathis Brothers after our previous great experience-- this time to look at dining tables. Unfortunately, we got a real dud of a salesperson. I told the woman what we were looking for, and she basically just pointed towards the dining tables and said "they're over there, my name is [don't remember]. Just give "them" (whoever that is) my name when you're ready to check out." In other words, "I'm not actually going to help you, but make sure I get a commission if you buy something." After wandering for a bit and coming up with some questions, we finally found the woman again. I asked my questions. She knew absolutely nothing. (Things like: do you carry any tables in X brand? I am looking for a particular style from X brand.) I think I might have even rudely laughed in her face at how absurdly uneducated she was about her job and the products she sold. We gave up and left. Lessons learned: If you find a good salesperson, remember their name and ask for them. If you get a dud salesperson, ask for another one. read more

I always dread stepping foot into Mathis Brothers..so why the 4 stars you ask? Because they have the biggest selection and every price point from the budget shopper to the high end if you want to special order. So, that usually means I end up here when I need something for my home. They have a major reputation for swarming, stalking salespeople that makes the shopping experience so uncomfortable. I do not understand why they have not changed their sales model, apparently they just count on the fact they are one of the biggest in town and can get away with it. Now when I go in I just let the salesperson know that I want to shop alone and I will find them when needed. Today I found an end table at a decent price and no doubt the next time I need something I will be back again. read more

Nice selection of furniture, easy to browse. The down-side? The staff walking around like Sims with their notebook in hand, following the aisles, aimlessly wandering. There's about a hundred of them. It's quite off-putting. Not that they hounded us, but we couldn't turn around without bumping into one of them. At least there is plenty of help should you need it. read more

Can't beat quality or pricing but the delivery and customer service was obnoxious, rude, and unprofessional. Long story short, I got delivery free and deposit refunded after spending $5000 there. read more

Two years ago we purchased a leather sectional at Mathis Brothers and had a great experience, so when we needed an ottoman our first stop was Mathis Brothers. We arrived close to closing so we hurried to find the ottoman we wanted and the sales person could really care less since the purchase was less than $250.00. He told us they were out of stock, but if we would go to Factory Direct on Monday we can pick it up there. We went there today, and they too were out of stock and have been for sometime. I also noticed the same ottoman on their floor was less money. I spoke to a Sales Manager at Mathis who was nice and advised me the ottoman will be available around the 25th, which was fine but then I also needed to file a claim with the extended warranty on the sectional, without going into details my claim was denied. Please learn from my mistake, fully read what the extended warranty covers before paying the extra money, in my opinion it's a waste of money. So after dealing with a sales person who gave us the run around (literally), seeing the same product at their other store for less money ( I guess you pay more to shop on 71st then on Sheridan) and my debacle with the extended warranty, I will no longer shop at Mathis Brothers or their other stores. read more

I wouldn't go to any other furniture store besides Mathis Brothers. They have the largest selection and variety of furniture, they have the fairest prices--anywhere from low to extremely high-- and you get what you pay for, which is what I like from a furniture store. I have never encountered a bad sales person from here. And I just bought some new couches, decided I hated them, called the next day, and two days later they delivered the new ones I picked out! It was super simple and very little, to no, stress!!! read more

For living room, bedroom, and dining room furniture, Mathis Brothers has a huge showroom with tons of displays. The prices are good. I don't hesitate to go in anymore since the sales people started giving the customers a little more space. It is a big place that does a lot of business. As is usually the case, you hear more from a complainer than a satified customer. I have always been satisfied with my purchases. Mathis has accounts with all the major manufacturers. If I don't see something I like on display, I look over a manufacturer website like ashley or whatever. After I find what I want I write down the item name and number to have Mathis order it for me. read more

We came in looking for a new sofa. We normally detest the hounding by the salespeople here but Jimmie Lee was helpful and we had a lot of fun with him. We wound up not only getting a new sectional sofa for the living room, but also a new sofa for the game room. We also bought the furniture protection plan for $290 and that's where the problems started. With the plan, we wound up dropping over $4,000. Okay. However, they used the $290 for the protection plan to add onto our already established $170 delivery fee for the furniture (which is 5% of the total purchase price for the furniture we bought). When we disputed the extra charge (it was only $14, but it was more principle than anything else after spending over 4 grand), the Cashier Manager "Josh' copped an attitude and apparently didn't like me stating that I disagreed with the policy. His argument was that the protection plan was a service AND a product, therefore justifying adding it as part of the delivery fee. I wasn't having it and his response was, "I can play this game all day long with you." 20 years ago, before having a family and a good job and not caring if I went to jail, I would have layed him out cold on the floor. What a punk. An employee of a supposedly large, reputable company should NEVER talk to a customer like that, especially a manager and especially to a customer that just spent a nice chunk of their hard-earned money. I hope this guy gets a nice reprimand. I will make sure to call management once our furniture is delivered and everything is in good order. This guy turned what was, up to that point, a very pleasant experience into one that left a bad taste in our mouths. Like most people, I like to be kissed when I'm being ****ed. ***Follow-up: In response to Rick's comments below, I have suggested to Rick in a message that if he is sincere about his corporate babble below, to have Josh call me and personally apologize to me for his behavior. Should he do so appropriately. I will acknowledge his efforts in another follow-up. My guess is, Josh has the freedom to act with complete autonomy with no fear of reprisal which explains why he feels that he can talk to customers in the manner in which he did with me. Step up to the plate Rick and prove that you mean what you say. Put those "core values" to work and act on them. Otherwise Rick, your words fall on deaf ears. read more

It's me again...just wanted to WARN people so about the poor service and rude people...Remember NEVER buy anything from SUNSHINE FURNITURE!! MY furniture never left the building and they still charged me a 10% cancellation fee!! And SUNSHINE FURNITURE still refuses to give me my money back!!! All if this because of the salesman DW'S INCOMPETENCE!!! SHOULD BE A ZERO STAR!!! read more

Big thank you to Clayton Hale. He was very knowledgeable and guided us through all of our choices. Pointed out small things to consider that we may not think about. He helped us with delivery options. There was a small problem with an item delivered and he was on it. Made every effort to resolve the problem quickly. We will always ask for Clayton in the future. read more

Great selection. We managed to get one of the best showroom salesman we could ask for. Not pushy, they let you shop and tell them what you would like. Great prices and warranties. read more

Buyer Beware! While I have made several purchases from Mathis Brothers, my most recent will be my last. They have excellent prices, but their sales practices are clearly anti-customer. The sales staff hover unmercilessly. Several questions I had while in the showroom were either unanswered or clearly incorrect. The piece I received was damaged out of the box and the customer service has been terrible. Their interest in you clearly wanes as soon as you hand over your money. While you might pay more somewhere else, it will be in your best interest to do so. read more

We purchased over $5000 worth of furniture from Rooms Today in Tulsa in Oct of 2012. We had a wonderful experience with our salesman during the buying time. The issues we have is with the delivery drivers and quality of product being provided by the store. Our 1st purchase only had one issue with a dented end table, it took two different replacement table before we received an acceptable product. Next we purchased a third end table and chase lounger. They were delivered without issues. The last round of purchase was a dining room set with matching buffet and hutch. Its now been three weeks and we have relieved two different buffets and china hutch and we're on our third table. At this point we are having issues with our salesman, and customer service responding to our request. I just called the store manager and left a message and he did call me back. He explained to me that all his product is shipped from china and if we expect perfect furniture delivered, then that wasn't going to happen. The last delivery still had issues on the table and the china hutch had marks and raw wood showing on the doors. The bottom section has three draws that one of them was manufactured in a different design and sticks out 1/2" from the other two when it is closed. The store manager did agree to let us bring the items back and return the product and he would give us 10% off the price of the items to apply to a new set if we like. This would amount to about a $200 discount. He said that's the best he could do, now the customer service department has already offered us $300 off just to accept the damaged product and just settle the problem. Also beware if you live in the south Tulsa or Jenks area, their delivery guys also have issues they need to deal with. One of the delivery guy was very nice and polite about the issues we found, the other was rude and made comments about we're just to picky and we just need to get over it and accept this for what it is. He even pulled a marker out to cover up a deep scratch in the product. So don't let your wife handle this by yourself unless you want to listen to her complain about how they treat you for the next week or so. Stay tune, at this point the store manager is going to send out another set of china/buffet cabinet and see if we would be satisfied with it. but we're stuck with the delivery drivers, its the only ones they have for this side of town. I told him that was fine, but the one guy better keep his mouth shut and not make a single comment during the delivery. read more

Surprisingly good customer service! I few years back I purchased my first couch with Mathis and just a week ago I purchased a dresser for my bedroom. I loved the dresser when I saw it on the showroom floor unfortunately when it was delivered I was not so happy. The color looked so different from what I had seen in the showroom (lighting can be very deceiving) and it just looked so dark and heavy in my small bedroom. I went to ask them about the color discrepancy and they were nice enough to pull one from another lot and let me look at it to see if it may have just been manufacturer variation on the stain from what was on the show room. In the end the piece just wasn't what I was wanting and I wound up returning it. Jess processed my return and setup pickup time. She was very sweet and helpful, despite not keeping the dresser I would still recommend mathis because of what great customer service they have. read more

I bought two recliners in June and by September, BOTH chairs are broken. Same part needs ordered for both chairs. October 1st I received an email saying the parts were ordered and would take 2-4 weeks. I waited over 6 weeks and called them. The parts are due in California on December 8 and then to be delivered to Tulsa. I paid over $2000 for these recliners, and if I knew they would only last three months I would have given my money to Big Lots instead. Lousy service! read more

Furniture shopping can be exciting, exhausting and expensive! Clayton Hale has made every shopping experience at Mathis Brothers Furniture in Tulsa a pleasant and smooth process with the absolute best prices! I continue to receive the best service and quality furniture after several shopping excursions! Thank you Clayton Hale!! read more

Went into today at the 71st Street Mathis Brothers to look at entertainment centers. Was met by a salesman at the door. After he showed us only two entertainment centers which was nothing like what we told him we were looking for, he rudely said "Well you might as well have someone make it for you because your not going to find those anymore.". We were looking for an entertainment center at about 58 inches tall. I will just keep looking till I find what we are looking for. It just will not be at Mathis Brothers. Guess he was pissed because he had to work on the 4th of July. If that is the case he needs to get into another line of work. Rude ass................................Too bad I did not catch his name. read more

From being accousted when we first walked in, then to a horrible shipping experience, our shopping at Mathis turned into a regret. The first time my wife and I visited the store to select furniture we left because we could not hold a conversation without being continually interrupted by sales associates. A few weeks later we wanted to give Mathis another shot and solely purchase a bed frame. Bed frame was back ordered two weeks which was no problem for us. We also purchased a sofa and mattress from Ashley and the Mathis sleep center, no significant issues there up to checkout. Went to distribution center to have the two orders combined for delivery and all worked out well once I had the clerk correct the double delivery fee since it would all be one load from one place to one place. I was contacted nearly two weeks later telling me furniture was in and ready for delivery. I take off work to accept the delivery and there was no bed frame with the delivery, mattress, but no frame, and the sofa was damaged from delivery. Had delivery call back to warehouse to find out bed rails can't be found and will need to postpone the whole frame for shipment. So I make another date to take off work and the delivery arrives 2 hrs before the time Mathis gave me and since I could not be home at that time the delivery moved on to not deliver. I call and the best the clerk could do for me was to schedule another date 3 days later. Not too thrilled I call back for a manager and the clerk stated none was available and my only option was to either take another shot at delivery or pick up the bed frame from the warehouse. I decided to end the madness and pick the items up myself since we needed the bed for visitors that night. I arrived at the warehouse and handed my ticket over. Customer after customer arrived after me and left before me with great loads as I waited for my two smaller boxes. I asked the worker I handed my ticket too and he said he had no idea about where mine was and that I should walk into the warehouse to find someone in charge. So I find someone in charge and he points out that they are ready to load my truck. The boxes needed to be wrapped in plastic, as they did for other customers, due to heavy downpour. But they did not want to since they already placed the boxes in the truck. They said if the frame gets wet to just bring it back to customer service for an exchange...yup. That wait took 35 minutes. This will be a review on Google and others, to spare other potential buyers the headaches with dealing with Mathis bros. read more

Quality at a discount. The delivery guys were great. Polite and hard working.

Great customer services and everything was delivered in perfect condition. Thank you Clayton Hale for you patience with us and your excellent customer service. read more

I am giving a 4 because two previous attempts to get information were a failure from the Customer Service for Mathis Brothers in Tulsa but the third attempt gets a 5 star. I called back for the third day to get part information I need for repairs after a lightning strike took out recliner motors. I got Shane Jobe and though frustrated after the 2 previous attempts, he assured me he would follow up. Not only did he follow up but did it in a timely manner. I actually got a call back from him the same morning!! Wow has not happened before. He provided me with the information in an email, while on the phone. He also provided additional information about getting the repairs made. So great job Shane! Hope I do not need this service again but if I do, I hope I get Shane! read more

I have always thought for quite sometime that Mathis Bros. had the greasy, used car approach. Now I am sure of it. I would not recommend Mathis Bros. to anyone. Simply are a company that apparently operates without worry about integrity. My wife and I picked out a decent quality couch for the comfy room. While I have no complaints about the service, the receipt and delivery was so pathetic to be comical. I should just simply tell them to come pick it up and go elsewhere if time permitted. The couch had no protection, was dragged upon one end to the end of the truck, then brought in at their insistence the way they wanted to bring it in - not my preference. Now in fairness, they got the couch into the house without damage as I held my breath. And I was not going to argue with three large men as I stood by myself in my family room. However, the entire delivery was rushed, I was given little or no chance to inspect the furniture on site with the promise, "hey, you got seven days to inspect it." Yeah. And I got to pull the entire couch out from the wall myself after they departed. The couch itself does not feel nearly as solid as the store model making me suspicious how the couch was handled from start to finish. To make matters worse, and the reason for me taking the time to voice my complaint here, the customer service rep for delivery, was unhelpful, short, and frankly enabling how I might have had a much better service with their contracted help had I happened to get another one of their 13 trucks. Well, maybe so. But I didn't get another one of their 13 trucks. What she wanted to excuse was Mathis Bros. from having any responsibility upon leaving the store. Sorry, sweetheart. That's not how good businesses run. read more

I placed an order for a new reclining sofa and took several days checking out fabric swatches before deciding on the perfect one. Placed order, paid the down payment with check (my first mistake). Received call 5 days later the fabric I selected wasn't available for the sofa I selected. (Hmmm...shouldn't someone have caught that when I placed order) Needless to say, order cancelled and even after talking to multiple cashier supervisors (I admit I wasn't nice, was one of those irate customers) I have to wait 10 business days for my money to be refunded. Took my money immediately by ACH, didn't get anything to return but yet have to wait on my money to be refunded. I will never step foot in a Mathis Brothers store again as they did not care to keep me as a customer. read more

I was not blown away. These store has a nice selection but they have too many sales people. Its like walking around a used car lot. How many times to I have to say "Let us browse around and I will call you if I need you? " read more

I have enjoyed shopping here for years. I found a loyal, talented salesman there years ago that made my interior design career so much more convenient. Congrats to new store manager, Joey Goodwin. read more

Great selection! And if you're lucky enough to get Mycha (?) as your salesman, you will have a good time. He was very polite, very knowledgeable, and very easy to get along with. read more

I have to give a lot of Kudos and a shout out to Clayton Hale who is always so helpful. He is knowledgeable and listens to what you need. He is so patient and allows you time to think it over. He has helped me in the past and when I need advice on furniture, I know I can count on him to point me to the best value for my dollar. Thanks! read more

I've had multiple visits, all of which has been pleasant. I've had the privilege of working with Clayton Hale, who has been very helpful and laid back. He's very knowledgeable and is great to work with. The delivery team is friendly and diligent in their work. I've had one issue with a scratch on some furniture and the problem was quickly remedied. I'm thoroughly satisfied with the services provided by Mathis Brothers. read more