We usually dread Mathis Brothers because the sales people are obnoxious. But, a while back we went in and had a great sales lady named America. We told her what we wanted and she showed us everything she could find to fit our needs. She is the best sales person we have ever had in ANY furniture store. I hope they value her as an employee. We were just looking that day. We are not the people who buy what we do not want. if we don't like it in the store we will hate it at home. We did not get a chair from them that day but i plan to go back today shopping for me. It is hard to find a recliner for very tall or very short people... I want one that is NOT plush... I hate sinking into furniture and I hope America is working today.... If they have something she will find it, lol. read more

We had a chair with leather that was discoloring and Mathis Bros made it right.

If i could leave a zero star i would. Sales manager made a shipping mistake and was both rude and disrespectful when attempting to find a solution. He made several disturbing comments and in the end would rather cancel the order than make any alternative delivery attempts. Next purchase our family makes we will likely shop elsewhere. read more

This is the second time I have done a review for the same issue. The previous review has disappeared???We currently still do not have our sofa that was paid for in September of 2019. We purchased a over $25,000 in furniture for our lake home. Then went back in to purchase for our home in town . I ordered a custom sofa. It was ordered in September 2019... when delivered it was damaged. It was reordered and came back in in early march. 7 MONTHS!!!!We could not take delivery due having to quarantine due to covid. When I was able to t take delivery (two weeks later) I was told the sofa I paid for and custom ordered 7 MONTHS ago has been "accidently" sold. WHAT?????? So it was reordered again in March. No one is calling me with updates or offered a discount of any kind. I am now into my 11th month without a sofa. Called last week. was told early July. Called today was told late July. I will NEVER do business with Mathis Brothers again. No one cares. Ryan our sales guy is now a manager. Big mistake. When trying to understand why this all happened Ryan rolled his eyes and walked away.... He did not walk away when a large commission was involved. This was in Tulsa, Oklahoma read more

I purchased a La-Z-Boy recliner from Mathis Brothers with a manual side lever. Once home with it I found it very difficult to pull the lever up and push back to the reclining position due to my decreased strength caused by aging. I contacted Mathis Brothers and told them of my dilemma. My salesman Josh R. was extremely accommodating; he told me to come in and find one that I "absolutely love" which is exactly what I did. The customer service dept was friendly and eager to help me. My new chair is perfect for me! Customer service is important to me and I highly recommend Mathis Brothers for future furniture purchases. read more

RUN DON'T WALK from this place if you live out of town. Paid 4k for assorted furniture PLUS 200 plus for delivery. After 2 emails and numerous phone calls it's still not delivered. To be totally honest they called the last 2 Saturdays to tell us they would be delivered between 9 and 12. AT NIGHT. I'm serious. The last guy called at 1015 pm to tell us he'd be here by midnight and would be done setting up by 3am. We said NO!!! So the guy said he'll bring it back Thursday. They first told us they ONLY deliver to this area on Saturdays. We call and after waiting on hold for 2 different people to find a manager James comes to the phone and listens to my wife explain the entire fiasco and says he'll call back within 30 minutes. 4 hours later he calls and leaves a message basically telling us the same story but with no remedy. Finishing up with ...it will be delivered Thursday. I've used them 13 years back and it was good but somehow they have it in their mind now that it's ok to make deliveries in the middle of the night like an illegal drug transaction. The neighbors will understand I'm sure when a freaking furniture delivery trucks back up beepers fire up at midnite. Then act ignorant when we call to inquire. I'd cancel if it wasn't such a hassle. LAST DIME I'LL SPEND ON WORTHLESS CUSTOMER SERVICE JOINT THAT TAKES YOUR MONEY AND FORGETS YOU. read more

I have always had a great experience at Mathis Brothers, especially when I started working with John Allen. I am very particular with furniture and home decor and John is always friendly, knowledgeable, and patient. If he's not sure about something, he'll help me find the answer. What I appreciate most is that he's happy to give me space and time to make the right decision. One thing I would suggest is to avoid the Ashley brand though... It's trendy and the price is great, but it tends to be poor quality and shows wear and tear in a short time. Luckily Mathis Brothers carries other great brands at a good price! read more

We used Mathis Brothers over a decade ago and had a negative experience, but tried them again. This has been the most unfortunate 7 months trying to get our orders in and correct which is still is not. We were not told the correct price until order was placed, which then it was $800 more. Once our pieces arrived we were never contacted, then when I reached out to our salesperson his reply was oh yea I saw that last week and meant to call you. Unacceptable. Part of our order was incorrect, 4 months still trying to get it correct. He assured us since we had to wait he would have the item sprayed 24hours in advance so we wouldn't have to wait when picking it up. We arrive at pickup, has not been sprayed. We received the "let me check and call you right back" with no returned phone calls. We call multiple times to try to get our pillows correct and no one knows so we'll need to call you back. Shockingly they've been sitting in the warehouse for an undisclosed amount of time...they will now at no charge deliver it to us. We schedule a date and time. That date and time comes and no one shows with the delivery, it's now moved to the next day. Mathis Brothers has lost our business sadly, and also sadly they are the recipient of my first negative review. A decade ago they were not customer service oriented and they still aren't. I'm gladly now giving my business to smaller local stores that are pleasant to work with! read more

Clayton Hale was a super salesman. We had a wonderful experience with him picking out a new couch and chair. He was very helpful Showing us all the styles in our budget. I would definitely ask for him again. read more

The absolute best furniture store in Tulsa!!! Our salesman, Dennis, was very knowledgeable and was easy to work with. My wife and I will definitely be back in the future. read more

I know nothing about sales, so maybe the way the Mathis management has their sales people line up to snatch their prey is the best way to handle customers, but I don't like it. My husband and I were fortunate to get Jacob as our salesperson. He told us what we needed to know and gave us space to look for ourselves. Once we needed help, he was with us 100%. Now, each time I go into Mathis, I ask for Jacob and receive a name tag with his name, so the other sales people know that I'm "taken" and they leave me alone. As for the store and their products, if you don't see what you want on the floor, they can order it for you. They have a wide range of styles and quality. Designers are there to help coordinate your choices. We were also very fortunate to meet an amazing designer. She knew exactly what my needs were. I do have a complaint about customer service. The young man who answered the telephone asked what I wanted him to do about my issue instead of telling me how he was going to help me with my issue. He should have been trained, before answering the telephone. read more

Very happy with furniture selection, the salesman, delivery driver. Their customer service is top notch!

We have had nothing but great experiences from Mathis Brothers. We have now purchased 7 complete rooms of furniture from them. The quality has always been fantastic, the sales crew has been friendly and never pushy. The delivery men who deliver to my area have always been rock stars and have gone above and beyond to make sure everything is correct. I honestly cannot even imagine some of the stories being told by some others on here. I can only say that we have had A LOT of experience with Mathis Brothers and have not one complaint. read more

Bottom line.... Since April 2020, COVID-19 is kicking the sh*t out of everyone.... Mathis Brothers, Ashley, and every retail supplier that relies on massive amounts of transportation to deliver their goods to their warehouses. I say, how about we give them a little break over this unprecedented pandemic and the effects it has on their ability to provide the customers what they want. In reality, they can only provide what the supply chain can give them. Case in point. We ordered a $1,400 sectional from Ashley on April 23rd and of course, it wasn't in stock and had to be ordered. Fast forward to August 8th, and after checking with our salesperson for about the 7th time, we were told we were about 10th in line for that particular sectional. At this point, we were done with sitting on folding chairs for the past 4 months, got our deposit back, and simply found a store in the Tulsa area that had sectionals in stock and bought one we liked. It was comparable quality and now we're good. Mathis and Ashley have some challenges but don't we all. We adjust and overcome. Come on, you can do it too. read more

We just moved to Oklahoma from Colorado, however the moving company we used didn't get our furniture to us in 3-5 days as they had promised. On about the 25th day, my husband and I went to Mathis Brothers to see if we could find a couch and walk off a little anger at the movers - we really didn't have any intention of buying that evening. We were met at the entrance by Clayton Hale, told him our tale of woe, and he gave us an overview of the showroom layout, where different furniture options would be, then let us wander about saying he'd check on us from time to time. We found living room furniture we liked and Clayton showed up just when we had questions. There was no pressure at all, just excellent information. We ended up buying living room and dining room furniture as well as a couple of rugs that we absolutely love. We picked up the rugs the next day and the warehouse people were super - asked us if we wanted something to drink whilst we waited, then helped us load the rugs in our car. They were very nice and respectful. The furniture was to be delivered the next day, which it was and the delivery people were also great - very fast and efficient whilst treating our furniture and home with care. There were a couple of items on backorder of which we were aware, but one item we expected to be delivered ended up being on backorder. It was no problem for us since we did get our couch and now had something to sit on :), but Clayton Hale called us that evening saying he had checked on our delivery and noted the backorder. I was so pleased to receive this call, especially since it was unsolicited! I'm not at all used to this level of customer service on all fronts! Clayton checked on our backordered items, got the delivery reschedule within just a few days. He continued to keep up with our order and after both deliveries, a customer service rep called to make sure all was delivered well and Clayton checked in with us as well. I'm sold on Mathis Brothers and can't imagine needing to look anywhere else when we need more furniture. read more

Jordan Diamond has been a pleasure to work with! Not pushy, very knowledgable & has his eye out for us. Helped us find the perfect (very unique) sofa! Great experience with Mathis and with Jordan in particular! read more

I do not suggest walking in their store. They have a beautiful store and show it all well. To the point that we bought over a $4k single piece of furniture. Problem is, they charged me over $200 to deliver it, but couldn't deliver an undamaged item. We tried 3 different times to no avail. Get this, they wouldn't refund our delivery charge as the delivery is handled by a 3rd party so it was out of their power to do anything. Buyer beware! read more

My wife and I went to the Mathis Bros. in Tulsa on a Sunday rainy afternoon to look for some liv. chairs and as we walked in, it was like being thrown into lion's den, there must have been 20 sales people attacking us. We told them we were just looking around to get some idea's of what we wanted. They asked if we wanted a (LEAVE ME ALONE) sticker to wear. I know times are a little tuff,,,,,,,,but come on. We felt like we were being stalked all through the store, and we must have said at least half a dozen times,(just Looking Thanks). Un Happy shopping Billy B. read more

My husband and I purchased several pieces of furniture on (9/2/16) Friday afternoon/evening at the Tulsa store off of 71st Street. We were advised we would receive our delivery Saturday (9/3/16) - and that we would receive a call to let us know the 2-hr window of time for the delivery. We waited at home all day Saturday with no call (Labor Day weekend). At 4pm I called the store and Customer Service advised me our order was on the 'Same Day Truck' - which only delivered between 4pm and 9pm (would have been good to know that Friday evening so we did not waste a whole day of a holiday weekend sitting at home). I was told we should receive a call around 4:30pm that day (Saturday) to confirm the delivery timeframe. At 6:30pm I called the store back again; only to be told that the order should be delivered by 9pm. Again no call and ultimately no delivery on Saturday. Sunday (9/4/16) at 11am I called the store again. This time I spoke with a wonderful Customer Service agent named Kyle. After explaining the situation to Kyle (he allowed me to fully vent my frustration - which I greatly appreciated by then!) he was also baffled why we had not received our delivery on Saturday. Kyle investigated the situation with the delivery group and found out the Salesperson had initially put the wrong delivery address into the order system (our mailing address, not the street address of our home). Friday evening the Salesperson went back into the order system and changed the address to the correct street address -- but did not tell anyone he had done so. That being said, the furniture was not placed on the correct truck for delivery on Saturday. Kyle was so helpful and patient in ensuring the issue was resolved for us. Kyle had our order put on the 'Same Day Truck' that day (Sunday) and promised us we would have our furniture that afternoon/evening. Kyle also obtained approval for us to receive a credit on our account toward the delivery fee for our inconvenience. We received a call from the delivery team (Dave and Nick) before 4:30pm that day (Sunday) telling us they were on their way and we were their first delivery! Once they arrived the delivery team were professional, efficient, and took extra time to ensure the furniture was installed, tested (all power items), and placed where we wanted. Dave asked me if I would not mind speaking with his manager after they were done and I said not at all. Dave called his manager and I gladly assured him that the furniture had been delivered as promised and we were satisfied with the service we received. All-in-all, I would say my husband and I are very happy with our purchase, as well as the way Kyle, Dave, and Nick went above and beyond to help ensure the delay caused by the miscommunication issue was resolved as quickly as possible. We will definitely do business with Mathis Brothers in the future for additional furniture needs. I only gave 4 stars instead of 5 due to the initial issues, but that is no reflection on the service we received from Kyle, Dave, and Nick! read more

Great selection of furniture and the sales people who have assisted me have all been helpful, friendly and knowledgeable. I'm very happy with my recent purchases here. read more

Clayton Hale always does his best to help us at Mathis. I'm very picky, like to take my time and think about what I want and look around. He gives me my space, but when I need his help, he is always patient and directs me, measures things over and over, looks things up, etc. Thank you Clayton and Mathis for a great experience and great products! read more

0 stars. Terrible customer service. Bought a chair a month ago that was damaged upon delivery. Item was set to be exchanged with in a week, but "new" chair was in worse shape then the original one, with a nail sticking out of the back and fabric being extremely loose. Were supposed to have someone contact me last week about furniture services coming out, no call except 15 minutes before they were to arrive at my house this week. Someone from furniture services was supposed to call me back, but never did, prompting me to call them again, only to be told they'd call me. Which they finally did, but then scheduled service a week from now, saying that it was my fault that I didn't tell them my availability, which was untrue. Another call to customer service to get things correct, where again I was told I would be called back today, which of course didn't happen. So I had to call in another time, spoke with a manager, who gave me the run around and said everything will be taken care of this Sunday. I remain doubtful. read more

My aunt and uncle purchased a leather living room suite. The leather started to fade. They made several complaints about it was but was told by staff members that they haven't had any other complaints. My uncle went to the flawed/irregular depths and found 3 recliners that had faded just like his. They purchased a 2nd leather suite and had issues with the recliner. The store came out at least 4xs to repair it with parts that belonged to a whole different chair! When my family requested a new chair, the manager yelled at my aunt and told her that the he wasn't going to do anything for her because he said she had a bad attitude. He would had been upset too after 4 months of goofs! So, the store came and picked up the bad recliner and returned several weeks later with a "new" recliner. The store's "new" recliner was the old one!!! Unbelievable!!!! Horrible and nasty staff led by a horrifically rude office manager. What horrible and unprofessional service! Uncouth and dishonest practices!!! Reporting them to the BBB read more

I purchased a Derekson bedroom suite for my daughter from Mathis Brothers. She had a difficult time choosing one and finally decided on the Derekson suite. All of it was not in stock so we waited and picked it up 5 days later. After unboxing the first item which was a bedside table it is damaged on the front at the bottom which holds the table together. After closer inspection there is a chunk gone out of the inside where the screw is to be connected. Also the top is like thin paper over particle board which was starting to peal. After, reviewing the material make up I find that it is referred to as replicated pine grain which means plastic over particle board. I should have read on the quality of the suite before purchasing. I was not told this was particle board or any suggestion of a better quality. My 14 year old daughter is devastated. She had been planning this purchase for months. AFTER SPEAKING WITH ASHLEY IN CUSTOMER SERVICE I WAS ASKED IF I LOOKED AT THE FURNITURE ON THE SHOWROOM FLOOR. I said I did not turn it over or crawl under to see the quality of the furniture. She then told me I would be charged a 10% restocking fee on everything but the night stand. I told her we were afraid to unbox the rest to check for damage and just wanted to return it for a refund. Again I was told they would still charge me the restocking fee. Never again will I purchase anything from Mathis Brothers. Largest selection, lowest price is because of very poor quality. read more

I really, really love Mathis Brothers. I have found some of the absolute best buys here. In 2000, I purchased a beautiful hand painted mahogany armour. It was a furniture show sample (one of a kind). I paid $1999 when it would have retailed for well over $9000. Any time I am in Tulsa, I stop by to browse their one of a kind and sample items from Ralph Lauren, Henredon, Baker, etc. You can find some of the best deals, high end furniture at Rooms 2 Go pricing. read more

The only reason why I gave it three is the selection. When I had my furniture delivered I thought they were supposed to attach the mirror to the dresser, but the delivery men made quite an ordeal over me asking them if they were supposed to attach it, so needless to say I tipped them each $20 and they did attach the mirror to the dresser on the bedroom suit that I bought.....my salesman was terrible..... He kept looking at his watch and checking his watch and I asked him if he needed to be somewhere or if he was running late that I could come back another time or have a different salesman, but he said no but he also continued the behavior.....I may have understood it wrong but the furniture protection plan that was around $200 I was told that the delivery Man would open it and put it on my furniture at the time of delivery .....I mentioned it to them several times, I was in the living room and they were setting up the bedroom suit when they left it was still in the box unopened and I would not of paid $200 to apply something myself! read more

So excited to be out shopping for a new mattress! Getting married soon so today we decided to brave the snow and sleet and make a purchase. We currently have a Lady Americana bed and love it. We are a budget as we are getting married in 2 weeks! We walked in... With money in hand (remember I said budget) ready to make a purchase! The first sales guy that approached us was JR. We told him what we were there for, told him what we currently had and that I really liked it, but was open to any suggestions he had. His first words were as follows "you have a Lady Americana now? Oh those are trash mattresses. I wouldn't dare sleep on one of those. If you're looking for a bottom of the barrel kinda mattress that's what that brand is"..... I paused... thinking wow you're totally misrepresenting your company right now.... and calling me cheap with no taste at all. He was very rude and set the tone for the day. I took a second to clear my head as to not say anything rude.... and my fiancé and I walked away. I then found another associate, John. Told him what we were there for... Our expectations of a mattress and our budget. He was super friendly and very helpful! We made our purchase and couldn't be more excited! Thanks John. You turned a horrible experience into a great one!! Cheers to sleeping on our new bed tonight! ! read more

I bought a recliner from Mathis Brothers. When it came time to pay, the salesperson said that the transaction did not go through after he swiped my card. I showed him where it had already posted to my account, but he was insistent that he run the transaction again. I then showed him that there were now two charges to my credit card. He said it would be reconciled and I would not be charged twice. A week later, I still have two $500 charges posted on my card. I make a phone call and I am asked to provide proof that the charges were on my card. I asked if they could just look at the records and see that they had charged me twice. They said they could not, so I complied with the request for my records. I was told someone would contact me the next day. No phone call. Two days later, I emailed Mathis Brothers with no response. I then visit Mathis Brothers to get a refund. They said it had already been refunded and would post to my account within 4 business days. I asked why no one called me to tell me this and the supervisor curtly told me I should have just called. Nice customer service! I did "just call", and also emailed and got no response. I don't appreciate having to correct their billing mistake, and then them acting like a simple phone call would have fixed this whole issue. Mathis Brothers needs to work on their customer service and communication skills. read more

In May, 2018, my husband and I special ordered a sofa and loveseat from Mathis Brothers in Tulsa. Clayton Hale was our sales rep. and he helped us with the order. When we received the furniture we realized it just wasn't what we wanted. Nothing wrong with the merchandise, just our expectation. Clayton was extremely helpful in negotiating the return of the merchandise and the purchase of a new sofa and loveseat, which we love! In the exchange, Clayton also helped us purchase a new mattress that has also worked out very well. We have purchased furniture from Mathis Brothers in the past, but with this very satisfactory experience with them and with Clayton, we will definitely purchase from them and Clayton again. read more

I would have given a 5 but picking up our items changed everything. Our sales person was very nice and helpful. Paying for our furniture was also fast and easy. But when we picked up our furniture it happened to be raining a little. Our salesperson has told us no worries they will bubble wrap and make sure it is sealed up. When we arrived to pick them up he said they didn't have anything large enough to wrap it in and what they had would just tear. So they tried to give them to us just in the boxes. We had told our sales person we could wait to pick them up but like I said he assured us that they would be sealed up. We also bought the protection plan which was a joke because they opened our boxes to the recliners and just treated what they could see. The recliner is in two pieces by the way so it is impossible to treat it all. So they put the lid back on the box and just wrapped what they had to basically. No bubble wrap at all. My husband even heard a guy say don't use the bubble wrap it is to expensive. Pieces of the boxes were still exposed. My husband asked to see the manager so they called the sales manager out to the warehouse. He came out and spoke to the manager in the warehouse but never stopped to talk to my husband. It's sad that they have good furniture at good prices but then once you pay I guess it doesn't matter how they treat you! You spend all that money and the satisfaction of the Customer comes down to a little bit of bubble wrap. read more

My roommate and I were having a very difficult time making a decision on a couch We have 0% interior decorating talent. Our living room was a mess, with mix matched furniture found on the curbside and random garage sales. Needless to say it was difficult for us to make a decision as we were walking through Mathis brothers. Brandyn saw our distress and saved us. We were able to schedule a time with him and brought him pictures of our living room. He has really good eye for color and has good spatial reasoning skills. Also he is an overall really nice and engaging person. With our bad pictures with our phone he suggested a sofa that was in our price range and would compliment the furniture that we already had. We trusted him, and we are so glad that we did. When we brought the couch to our home, it looked so good. A huge thanks to Brandyn for his outstanding service and guidance. Definitely look him up if you need help. read more

If i could give them zero stars, I would. Never. Shop. Here. Ever. After looking at mattresses, we settled on one and paid for the mattress, delivery and encasement. The day of delivery, my husband worked at home in order to be available. He was sent an email saying delivery would be before noon, from 10am to 12 pm. No show, no call, no email. At 2 pm he called Mathis, was told delivery would be 4-6 pm. 7 o'clock rolled around and still no delivery. Called again, delivery showed up at almost 8 pm. Now the real fun - Mathis was to deliver and assemble bed frame, move master bedroom mattress to bed frame in guest room (which was already prepared), ENCASE new mattress and place in master bedroom. Not hard, especially since my husband was there to walk them through everything. Apparently too hard for Mathis. They left with part of the bed frame unassembled, the mattress not encased (which meant it voided the warranty, AND I would have to wrestle this behemoth in order to encase it myself.) When I went to the store the next day to address these issues, I was treated rudely and dismissively, Our next major furniture purchase too place elsewhere and I'm so glad it did. Never again, Mathis Brothers. read more

Our original delivery time was 9-11am, no show, rescheduled for 3-5pm still late, hope my next delivery next week is on time

Johnny and Larry with Abp delivery did a fantastic job, very patient and careful with our chair.

Great products, very helpful sales people! Fast and professional delivery! It is my go to store for all of my furniture!

My husband and I had purchased a 60" TV console here with the understanding that this size came with optional wood doors besides the glass doors it originally comes with. After it was delivered, we found out it did not come with the wood doors as we were told in the store that it did and even the online website description said it came with 4 doors. To our dismay, we ended up sending it back because we did not want the glass doors. Customer service and our salesman Larry Basey were very considerate in refunding our money for the full amount and not charging us a restocking fee or delivery & pick up fee. Even though the console turned out not be what we wanted, we feel our salesman and customer service gave us a fair deal. read more

Poor quality furniture that only looks nice, but does NOT last. Mathis Brothers does NOT stand behind their products and should not be considered when shopping for quality furnishings. read more

Shane Jobe was super helpful. I am very happy with Mathis Brothers customer service.

Went to Mathis Brothers for family room sofa and love seat. John Allen was our sales associate. He was very knowledgeable and made the purchase effortless. We chose to pick up our purchase instead of using their delivery service. We get the sofa and loveseat in our home and discover that the craftsmanship did not seem as good as the floor model ( it was power motion ) so I was not happy with it, called and spoke with Jessica she asked if we could send pictures, we did. They then delivered replacements even though we had not previously paid for delivery. The delivery men (didn't catch their names) were very nice and professional and quick. This time the sofa was very crooked. Went back to store they then proceeded to pull from stock until we found one that was just right. They also gave us a choice to just choose something else. Very very good customer service from all involved. read more

I just purchased some furniture from Mathis furniture in Tulsa, OK. I was very happy with our salesman. The delivery was right on schedule. The delivery men were very pleasant and friendly. I would recommend this store and the people who work there. read more