We had an excellent experience with Kendall in the mattress department. He was EXTREMELY knowledgeable on the mattresses offered & was able to guide us to the correct mattresses that would help & great pricing options low to high depending on our finances. :) Robert Patterson helped us find a new King bed frame to accommodate the larger mattress we decided to purchase. :) He was very sweet & patient while I compared 2 favorites. :) The lady that helped us complete payment & delivery setup was very nice as well. Thanks everyone that helped us for a great experience. :) read more

***Rick*** What I will not let go of, is the fact that we PAID IN FULL for furniture from MATHIS HOME weeks ago and are STILL without a usable decent looking table to eat from. There should have been an offer, some minute good faith by MATHIS HOME, to compensate us for the companys failure. THIS is what I will continue to push back on and highlight going forward. Bad representation, Bad customer service. Bad reputation. Future customers must be warned of what to BEWARE of. There are multiple neighborhood and community sites in which I have found to share Our Situation and Exactly How We Have Been Treated. It is NOT acceptable to me that we PAID for something that we DID NOT receive and have NO idea when this will be made whole. In the meantime, we do not have what we PAID IN FULL FOR. WE DID NOTHING WRONG. read more

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All I will say is they will lie to you to sell you furniture. make sure whatever they tell you, get it in writing! VERY, very disappointing not the same company they once were. Will never buy from them again!!!!! read more

My 78-year-old mother spent over $40,000 furnishing her new home here--living room, bedroom, dining furniture, bar stools, and two rugs. Unfortunately, the experience after the sale has been incredibly frustrating. The first issue was a $7,000 sectional that arrived with the back misaligned and a broken recliner. She returned it and selected another one. Thankfully, she also purchased the stain/damage protection plan on every item. Within two days, her dog had an accident on one of the rugs ($2,000). She followed reasonable cleaning steps, but the stain worsened. A claim was filed on December 3. Communication from the warranty company and cleaning service was extremely slow--calls went unanswered for weeks. A cleaner finally came on December 17 and confirmed the stain could not be removed. Because she was hosting Christmas in her new home, we were told by customer service on Friday, December 19 that the rug replacement would be approved that day and that we could bring the rug back and select a new one. We carefully folded the heavy rug, loaded it into the car, and drove to the store the next day--only to be turned away. We were told: * "You must have spoken to another store" * They had "no control" over the warranty * They had "no place to store the rug" (despite a massive warehouse) The customer service representative was rude and dismissive, to the point that I had to ask her not to speak to me disrespectfully. This was shocking given the amount of money my mother spent. As of December 23, nearly three weeks after filing the claim, the rug is still folded up in her garage. We had to buy a temporary rug elsewhere so she could host her family. That's a sale this store permanently lost--along with any future business from our family. Important warning: when you are sold a protection plan here, the service is handled entirely by a third party that appears to have no urgency or accountability. The store will distance itself from the process, even though they sold the warranty and made the promises. This is not the level of service you expect after spending tens of thousands of dollars--especially for an elderly customer. Very disappointing. read more

We have been disappointed in the way that Mathis has dealt with us from the return policy stand point. We were told we could return a bed for 12 months if it did not feel good. When we came back to do so, they said because we had got our own mattress pad that it invalidated the guarantee. I am sure it was in small print somewhere! But was never mentioned to us. The sad thing is we spent a lot of money as did our relatives and Mathis won't stand by their presumptive policy. Very corporate and uncaring organization that passes you on to another person......the buck never stops......they just wear you down. Very low grade on customer support. read more

BUYER BEWARE!! Mathis Brothers will not refund bed pillows once the plastic is removed. There sales receipt states that for pillows and mattresses. And it is true. We spent $6K+ on Purple mattresses and Purple pillows. One mattress had stitching coming loose and the Dreamlayer pillow ($150 pillow)was so moldy it stunk up the whole house. We tried airing it out for several weeks, it still stunk to high heaven. When I returned it they said it had to be in the original packaging, unopened. If you can smell through the plastic packaging, you're better than I am. They are going to replace the mattress, but it could have been SOL on the mattress also. We have spent thousands of dollars there and are very disappointed in present the customer service. Perhaps it's time for a change. Nice thing about being old and a patriarch, I can relay this to my children, grandchildren and great grandchildren. read more

We bought a chair from this place and sure enough they delivered the wrong one,they will not answer Your call as they send you to customer service and no reply for 2 days. I would not shop here because of these reasons,on top of that if someone is working in another area of store they will not help you,I'm waiting on them to pick up the wrong chair soon. read more

Terrible Customer Service and Misleading Practices! My experience with Mathis Home has been extremely disappointing! They proudly promote a 10-year warranty, yet when I tried to file a complaint less than one year after purchase, I was flat-out dismissed. Their excuse? They "no longer sell that mattress brand," so apparently that means they no longer take responsibility. That's not how warranties are supposed to work. What made it worse was the complete lack of care from top management. No follow-up, no accountability, no effort to resolve the issue, just indifference. If this is how they treat customers once the sale is done, that says a lot. On top of that, their rewards system feels like a rip-off. They sell items at inflated prices that you can easily find on Amazon for much less. I only realized this because the products were literally delivered in Amazon boxes. Seriously, can you imagine discovering you overpaid just because the packaging gave it away? Overall, misleading warranties, poor customer service, and a rewards program that doesn't reward customers at all. I won't be shopping here again, and I wouldn't recommend Mathis Home to anyone who expects support after the purchase. read more

Terrible Customer Service and Misleading Practices! My experience with Mathis Home has been extremely disappointing! They proudly promote a 10-year warranty, yet when I tried to file a complaint less than one year after purchase, I was flat-out dismissed. Their excuse? They "no longer sell that mattress brand," so apparently that means they no longer take responsibility. That's not how warranties are supposed to work. What made it worse was the complete lack of care from top management. No follow-up, no accountability, no effort to resolve the issue, just indifference. If this is how they treat customers once the sale is done, that says a lot. On top of that, their rewards system feels like a rip-off. They sell items at inflated prices that you can easily find on Amazon for much less. I only realized this because the products were literally delivered in Amazon boxes. Seriously, can you imagine discovering you overpaid just because the packaging gave it away? Overall, misleading warranties, poor customer service, and a rewards program that doesn't reward customers at all. I won't be shopping here again, and I wouldn't recommend Mathis Home to anyone who expects support after the purchase. read more

I desperately wanted to give Mathis 4 or 5 stars. I had a horrible experience with them several years ago and I wanted to give them a second chance. The buying process and selection went great but that's where it ended. Long story short I had items delivered broken or missing pieces 3x now. I'm on delivery number 4. No communication from Mathis or apology. I was offered $200 gift card to their store for the troubles but i haven't see it in a month. One of my items was returned and I was offered a refund. It's been 5 weeks and I have not received a refund back to my bank well over $1500. No one returns calls, no one cares, I'll never shop here again and I'll encourage others to pass on this place. read more

This adventure hit on Black Friday while we were in T-town picking up another order from another store. We stopped in to see if they had a part for a cabinet we have, and they let us know they did not. But the customer service man was very nice to let us know where we could find the part locally. While my husband was taking care of that, I checked out their Christmas section and did not find what I was looking for until we were on our way out. I spotted the friends of the mansion ornaments and got a set for my home(They had 20,21,22,and 2023's). Now I have to figure out what years I am missing and hunt those years down. This is a tradition in my household that I did with my late mother. We would get our ornaments and then some for gifting. I appreciate Mathis for carrying these and having them priced fairly so that everyone can enjoy them. It made my holiday a bit brighter. read more

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if i could give half a star i would. I saved for over a year to buy couches from Mathis Brothers, and it's been a horrible experience. Within days of delivery, the dye on the fabric started coming off. I contacted them within a week, but since then I've been given the runaround. I've been ghosted multiple times after being told someone would follow up, and I've had to keep chasing them down for answers. I also contacted the insurance company they referred me to -- it's been over 9 days without a single response. The only part of this process that was positive was the delivery crew; they were kind and professional. But overall, I deeply regret this purchase. I will never buy from Mathis Brothers again, and I wouldn't recommend them to anyone. read more

Lil Joe is our salesman! Always knows his inventory, friendly beyond what store requires I think. Store is well maintained. Clean.

We bought a La Z Boy recliner sofa on special order to get the fabric color we liked. We worked with a really personable salesman Rio and had a chance to visit with the super friendly and totally knowledgeable sales floor manager Mr. King, I gave Mr. King the nickname "The King of the floor." Delivery from the factory in Missouri came faster than expected. The two Mathis delivery men were experienced and fast. We made sure all was in perfect order and it was. We give the entire experience at Mathis Home five stars. read more

Someone named Rick S or "owner" continues to respond to our reviews of both Mathis and Ashley and advises our problems with their service and business practices is a misunderstanding and he would be glad to help. The problem is that this sounds good and makes people think they really want to talk to you or refund any of the double charges they made in June when we made quite a large purchase. After 25 attempts to get anyone at Ashley or Mathis to return a call or message, and after having them tell us that " we already received the credits of $799.99 and the double charge for their Rewards Program and the $463.00 for "Elite Delivery" that was "included in our Rewards Program" we still do not. Both attempts to contact Rick S and "owner" produce only a place to write a message on a website, that goes unanswered. Again, we are appalled at their lack of customer service and their business practices. We do not recommend either business. If "owner" or Rick S. do not know who we are and really want to solve this problem they created, then they were welcome to call us at any time during the last 8 weeks. read more

Update: Went back to Mathis Bros to order our replacement chair as the leather sample had looked great in our home. Salesman had said it could be here in May & that was fine. Things have been crazy due to Covid. But after meeting up w/ him, guess what? It was in stock! Our chair was waiting for us!! Yea, Mathis Bros. read more

Mathis Home - The new chair! - Furniture Stores Near Me - Tulsa, Oklahoma

We ordered living furniture and had paid for it. While waiting for a delivery date our sales lady text to let us know there was an error in the price and it was over $900 more. We were not offered any deals just pay the difference. We got a full refund and will never return. The manager didn't even try to do anything for us. The error was clearly their sales ladies fault. We had paperwork to prove it. read more

Customer service in the sales department is good and nice but in the warehouse employees are not helpful/respectful they will rather have you buy new instead of getting it replaced or warranty out. Also they are only open certain days throughout the week. read more

We purchased a desk for a home office. It was damaged in shipment, which can happen. Mathis was absolutely the worst customer service I've ever seen. We had to conform to their unbending schedule. No consideration to our schedule or capability to assemble the product. We will never shop at anyone one their stores again. And we also let all of our friends know about our experience and their poor customer service. read more

The lack of professionalism and courtesy is outstanding, very rude and racist people will never do business with mathis again they also deliver used furniture saying it's new while picking up nasty old furniture with bugs and animal hair all on the same truck which is gross read more

I spoke with Stephanie in the Tulsa service department. We purchased two Lazy boy chairs and a sofa two weeks ago. One of the chairs was missing a metal floor part on the leg which a nail on the bottom of the chair scratched my floor. They did not have the number of my chair which meant an old women with arthritis had to tip a heavy chair over to read the tag. Then the women couldn't tell how long it would take for the service people would fix it. I ask if she had an estimate a week, month year and she said no. Very poor. read more

Mathis Home - Scratched wood floors. - Furniture Stores Near Me - Tulsa, Oklahoma

I don't understand why Mathis Home has become a corporate tyrant. I've been using Mathis for 45 yrs. Mathis has always taken care of it's customers. I bought a $1800 Lazy Boy Recliner. In the first three months I called Mathis because of the cloth fibers in the chair was coming apart. Mathis told me I should buy a furniture shear to trim off fibers. Mathis said I needed to shear the fibers for furniture maintenance. In the future I will go to Bob Mills Furniture or anyone but Mathis Home. read more

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So, for the COVID review I would give them five stars. All customers are temperature screened upon entry and given a paper bracelet to wear. (But, not sure who was really policing that part.) For furniture selection I give them a three (even though this is the largest furniture store in Tulsa). I was looking for a funky chair and seriously, everything here was either brown or beige or leather. Nothing really unique about anything. There were no galleries as I remember (like Thomasville or other higher end brands). Brown and beige. Now I know that they can special ordering anything and they have designers and they can create whatever we want (as the pesky salesperson kept telling us as he followed us around even though we told him we were just browsing). Pretty sure I will stay with some boutique local businesses in the future. Honestly, I was pretty impressed with Sutherlands (believe it or not). read more

Our furniture was about to be delivered to our old address. We informed the person who called us that we are at a different address, five minutes away from where they tried to deliver our furniture. We were told that we would have to contact the finance company and then contact the Mathis Brothers store where we bought it to reschedule the delivery to our new address. We immediately did what they told us to do and now they said they can't deliver it until Sunday (this happened on a Thursday), even though it was still on the truck and so close to us. Customer service was worthless, and did nothing to help escalate the situation. No empathy, compassion, or ownership. We canceled our order (with the exception of two end tables that we can't get anywhere else locally). I will not ever shop at Mathis Brothers again. Horrible experience @MathisBrothers. read more

Bought some furniture and a mirror about a month before they were needed. Once delivery occurred we started to unpack the mirror and found it was the wrong one. After several attempts at calling and e-mailing our sales person and the customer service line we never had any resolution or a returned calls. Pathetic customer service, these people do not care about you or your business. read more

Rick S. General Manager at Mathis Home responded to my complaint yesterday saying that I would get a call yesterday to resolve my issues with their poor quality recliners. I never received a call from anyone. That's how they treat their customers. Words only but no action for customer satisfaction. The exchanges are because you send me garbage furniture. Where's the phone call you said I would get? I'm not finished complaining until you get this garbage chair out of my house and refund me the $1,530.00 Lennon ice $1,358.00 Apollo BlurGrey $329.99 protection plan $229.99 protection plan $165.00 battery plan Equaling $3,612.98 If you disagree a phone call could clear this nightmare up if you have a backbone to call. Rick, you need to get the story correct. I never used MB furniture while waiting on new furniture to be delivered. I have had two recliners delivered that were extremely poor construction. That's what this is about. You started off thinking it was over a sofa. read more

Mathis is probably one of the few places in town with a large enough variety of items to make it worth stopping in. That said, you also have to run the gamut of 'furniture sharks' at the front door. Swear to God, they're worse than used car salesmen. I get my hackles up just pulling into the parking lot. That said, they have gotten better at leaving you alone to shop if you tell them to. Still, they're like a shadow... or an annoying puppy.... not necessarily underfoot, but never far away. As for inventory and price, yeah, they're huge, so they have the most selection and reasonable prices. They must have some value, since we've nearly furnished a house from them over the years. read more

Robin G. was so helpful. She gave us space and wasn't too clingy, but also answered all our questions and helped us choose the perfect dining set that matched our home's colors and style. Robin was authentic and personable. This was the most pleasant buying experience I've ever had. read more

After 6 months of going back and forth with Kandyce at Mathis Brother's nothing has been done. I just keep getting run around. They agreed that there was extensive damage to the dresser and it arrive with all sorts of putty filler that looks horrible. They can't replace the dresser because the line has been discontinued. They sent someone out to access the damage and he said it was bad but there was nothing he can do to fix it. They offered a 10% refund which is insulting. The bottom line here is they have done nothing and don't even bother to reply to my emails. The drawers are all broken and they said they would repair them, but that was dropped as well. Very, very disappointing for a company this big. read more

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Beware, getting big enough to accept sketchy business practices. I purchased an Ashley recliner from a Tulsa store 11/23/24. Took delivery the same day from the Mathis warehouse, & when I got home the chair was not the same as the one that we had tried in the showroom. Not necessarily defective, but apparently built or internally stuffed very differently from the one on the showroom floor. I went back to the store & requested to do an even exchange with a floor model that was satisfactory and was declined. Knowing the one that I had taken home would never work, I decided to go ahead and do the return, incur a $50 restock fee, and order/pay for a different recliner, that won't be in until Feb '25. I returned the chair, in the original packing carton and in original packing condition to the Tulsa Mathis warehouse on 11/30/24. Reconciling my banking statement 20 days later I noticed that I still had not received a credit to my credit card. I called Mathis sales & discovered that they had completely sold out of this chair that I had returned (12/16) 4 days prior. So here is where I stand on 12/20, I had paid for 2 chairs, had zero chairs, and 1 of the chairs that I had bought and paid for, then returned had been sold to yet someone else. Talk about Mathis using my money to drive their business....interesting business model. I called the customer service number & expressed my dissatisfaction with the way that this transaction had been handled. The first person, Krystal, took my information, & then stated that I should have called the customer service number earlier so that they could release the funds back to my account. I stated that I had a credit memo in hand, (xxx574) and as far as I was told, that was all that I had to do. She then backtracked that and stated that the warehouse should have notified the back office to process the refund... Again, what was the point of the credit memo? I told her that I thought this was an unsavory business practice for a large company to not only keep my money, but then to add insult to injury by charging me a restock fee for an item that I was returning due to it not matching the floor model (plus I had given them an option to even exchange which they initially declined.). According to Krystal, the policy is the policy, and that is basically too bad for the customer. She then passed me off to Hope, who was also made very aware of my dissatisfaction for the way this transaction was being handled, and to no additional avail. They tell me today that I should expect my credit back in the next 10 days (that would make it a full 30days if it takes that long), & then I can hopefully expect my replacement order when initially promised. In the past, I have deliberately guided my business to Mathis Bros, as their online reputation has been much better than one of their smaller competitors on 71st and Memorial. I am not a huge furniture customer, only spending $7600 with Mathis since 2017, (not counting these 2 chairs), but Wow,.... if they are calling this acceptable business practices, this chair, if and when I get it, will be the end of our relationship. I gave both Krystle and Hope ample opportunities to make this right with me, but apparently they would prefer a negative review for their staffs customer service training, than to actually do....customer service. read more

came into store found chair over 2000,000 ordered and paid for it was to be delivered today almost a month to the day. Chair not is delayed no one bothered to call me at all since purchase of chair no one to update me at anytime. once they have your money and made a sale they could care less Very poor customer service Very dissapointed read more

I've bought thousands of dollars' worth of furniture from Mathis over the years, but I'd recommend buying your mattress directly from the manufacturer or from a retailer like Costco. This helps you avoid the Mathis "rewards program," which--based on my experience--feels more like a tactic to lock you into additional spending. Most importantly, you'll have the option of a full refund if things don't work out within 90 days. I originally purchased a Mathis house-brand mattress (Lady Americana), which didn't hold up even a year. Instead of walking away from that initial loss, I let myself be talked into using their warranty program--an exchange that only kicks in after 12 months--to purchase another mattress. Looking back, I wish I had just taken the loss. The salespeople consistently pushed the house brands--especially their most expensive, the Intellibed. When I asked about my original mattress, I was told it was only meant for guest rooms, which was surprising, since the first salesperson had said it was perfect for everyday use. It seems commission incentives may drive those recommendations. While my warranty claim was approved, I had to pay more for the replacement. After just a few months, I like this mattress even less than the first. There are no refunds or exchanges allowed on warranty replacements, so now I'm stuck with another, more expensive mattress I can't use. Bottom line: steer clear of the house-brand mattresses, and shop with retailers who offer clear policies and real cash refunds. It could save you a lot of frustration--and a lot of money. read more

So the people working there were very knowledgeable and helpful. I was impressed with them. Selection was also good. The problem has been that everything has come broken or dented. My husband already has taken two dented counter chairs back and we just unboxed the new ones and they are dented too! Then I went to put clothes in the new dresser and two of the drawers are cracked! I messaged the girl we bought them from and she says she will get the dresser replaced for free. My husband is going to go back AGAIN to try to get no dented counter stools. It seems like it would be good quality furniture but what in the world is happening to it before it gets delivered to be all beat up?! read more

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Rejecting all my emails to you Mr Stephenson could you please look me up in your stores customer data and call me back I've tried to call you twice Thank you I've tried again & again no luck with your email sir. read more

Mathis Home - Rejecting emails - Furniture Stores Near Me - Tulsa, Oklahoma

The store looks great, but... We ordered an Ashley Kanwyn Tall Bookcase for a member's price of $444 + tax and delivery/assembly. We could have gotten it directly from Ashley for $399, but we were told that Mathis had it in stock, and we preferred to be able to unload some book boxes in the guest room before a houseguest arrives next week. Delivery would have taken 2-3 weeks with Ashley, so we paid $45 more to get it from Mathis. Mathis delivered last Thursday, and they brought the *wrong* one, so it went back. Between their schedule and ours, today (Monday) was the next delivery date. Mathis said they were sending us a gift card for our inconvenience (don't know how much, don't have it yet). Today was delivery day #2, and guess what? They brought the *same* WRONG bookcase again! I can understand making a mistake the first time, saying, "Something must have been tagged with the wrong number," but why wouldn't a business check that first, before delivering the same wrong item a second time? The woman we spoke with in delivery now thinks the two they have in stock are probably the same two wrong ones that got delivered, and that they probably don't have what we want in stock, which was the reason we paid more for Mathis in the first place. They can't place a photo on the order sheet for the delivery guys; she said she could put a note that our bookcase has a solid back (not open-back with an X, like what they're delivering), but she doesn't know if they would read it. She said they can order one from Oklahoma City (1.5 hours away), but it would take between 1-2 weeks. Who knows if that would be right either? My husband will go to the store tomorrow. I usually check reviews, but I didn't think to do it with Mathis. Should have. Will let you know if they step up to the plate to get this worked out well. read more

The quality of furniture at Mathis is always excellent, and their sales staff is attentive and answers my questions. They didn't mind moving things over a little to get everything in the right place. On two different deliveries, the delivery folks noticed that a piece of furniture had a mark and they didn't even bring it in like other places would, but rather they reported it to management while they were at my house. There were plenty of other identical pieces, so they brought another out a couple of days later. This shows a lot of integrity and training. read more

Furniture is great. During the Covid19 pandemic, some had face-masks, some didn't, and some had face-masks, but had them pulled down under their noses. Might as well not have one on. If you want great furniture from people who don't care if you get a life threatening virus, come to Mathis Bro's. BTW - We bought a king size bed frame and spend about $3k, but it was $1k less expensive than online, and other retailers. I'll update once it's delivered. read more

Mathis Brothers - we have bought all our furniture the past 20yrs here. Hundreds of Thousands of dollars. The quality of furniture has really fallen off the past 5yrs. Even the Gallery Furniture which is what we buy is not as good as it use to be. However, my main complaint is Mathis sells you a scam insurance on your furniture, they do not honor their warranty & make stuff up on any claim as not to pay to repair, fix or clean as promise selling you bogus stuff. We spent tens of thousands on rugs & they talked us into spending hundreds more with insurance for spills & accidents. Well we had coffee & wine spelled on a few rugs & they denied the claim after 3rd party came out saying they can not clean it. Mathis Brother is a racket & scam as the company is in no way close to ethics that the founding brothers had (the fathers). The kids have ran the once good company into the ground w quality of product, customer service, and scam insurance racket. read more

Made a deposit to hold a couch for us in December. Was told it would arrive in mid February. Called late February only for the sales associate to tell me my couch would not be here until LATE APRIL!!!! Nobody called to let me know ANYTHING at all. Waited on hold for a manager for 30 minutes only for the same sales associate to tell me all managers were in a meeting. She took my name and number for a manager to call me back. Never heard anything else. read more

Mathis Home - Furniture Stores Near Me - Tulsa, Oklahoma

David Salazar is a rude person. He seems unwilling to help his customers figure out their needs and sucks at communicating any variation in price or course of action in having product delivered. It's a good thing he doesn't work for tips. Although I wouldn't be surprised if he also treated people with actual skill the same way he treated us either. read more