As always I had a wonderful experience shopping with Mathis Brothers. I worked again with my AWESOME salesperson Clayton Hale. This visit I used the 12 month interest free offer. I worked with Ricky in customer service and he was helpful and pleasant. I would also like to share the delivery experience. I realize they are 3rd party to Mathis Brothers. But, they are very nice, professional and always respect my home. Thanks again Mathis Brothers, Brenda Aguirre, CDA read more

Mathis Home - Furniture Stores Near Me - Tulsa, Oklahoma

I do not recommend the Tulsa store and the customer service is horrible. And when I call back I just get the runaround and excuses that this person's in Mexico or this person only works on Wednesday that would handle your situation etc. etc. I went in on 10 December picked out some furniture, Purchased it for a later delivery date. Called the next morning and canceled everything. I had written them at $4900 check which they had said they had already processed and here we are on January 3 and I still don't have my refund. How would you feel if a store had $4900 of your money.??? And I've called several times and no one has helped and no one has resolved this issue and no one seems to care. read more

whatever you want to call the furniture damage contract we purchased, it is still worthless. We were told that the piece of marble topped furniture we purchased was sealed. It was NOT, therefore the damage occurred. We would have hired someone to apply a sealer had we known. I'm sure you have my number on file so you can contact me. we have talked to your "customer service" people who seemed clueless. read more

purchased the reward program which included free delivery. about six months into the one year rewards member contract mathis brothers changed the game. NOW ITS ONLY DOOR STEP DELIVERY WHICH means they drop it off u put it together. or they charge 149.00 to bring it in your home and put together. THIS IS A SCAM. THEY SHOULD HONOR THE DURATION OF MY CONTRACT read more

Mathis Brothers contacted me shortly after this review to rectify the situation. It took a little over a month (which is understandable since the company had to remake the cushions), but we got new cushions! Still have the same sections, but at least it looks better not being so visibly uneven. Thank you! read more

Mathis Home - We were sold a floor model, didn't order floor model. - Furniture Stores Near Me - Tulsa, Oklahoma

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Terrible. Would not recommend them for any of your needs. Ordered and paid in full for furniture in March. Have yet to receive a working table. They now want to deliver us a table top that's broken and "in shop" because it's their last one in stock. read more

We bought our Mathis Bros. Chylanta Black queen bed through Ashley Home Store in Rogers, AR, to be delivered from the Mathis warehouse in Tulsa. When the bed was delivered, it did not have the center support legs. The next week the truck comes back and they have the wrong legs, which are too short. The next trip a week later and our legs didn't make it into the truck for delivery. Another week and the truck shows up with the same same short legs as on the second trip. The fifth trip out the next week and the legs are correct, but there is no mounting hardware with them. At this point I told the delivery guys not to come back, that I was going to Lowe's to get the hardware needed, which I did, and fixed the bed myself, five weeks after the initial delivery. After this fiasco, we are NEVER buying from Mathis Bros. again. read more

Terrible service, no one gets back with you even after multiple attempts, ordered a Sofa in May and still waiting and can't even get updates from the store. I wish there was a Nebraska furniture Mart near, they have customer service like Chick-fil-a and Mathis is the McDonald's Ice cream machine always broke! read more

Of course nobody that I've spoken to seems to prioritize or want customer feedback, but here it is anyway: this company is terrible. The first communication I've received from them since my order in May was an impersonal text informing me that they'll deliver my order this Sunday (in October). I had previously called and was told that the 'concession' they'd make was delivering my order. So to be clear: to make amends for taking so long, this company is willing to do exactly what I already PAID THEM FOR back in May--and nothing more. I won't be buying from them after this initial experience. I will go out of my way to spend more at other companies if that's what it takes, and I'll tell everybody I can to avoid them. read more

Went in at the end of March and bought a couch, loveseat and coffee table. When went to pay they told us the loveseat would be here the first of May. Went ahead and paid. Got the couch and table the next week(why they got 1 star). Never heard back. Called in May said at the end of May. I keep calling and they keep putting it off. Now they are telling us it will be here in August. Have never received a call. When I questioned them they blamed the manufacturer. Shouldn't sell furniture they don't have. They have our money so they don't care. Going to go in and get money back. DO NOT BUY HERE UNLESS IT IS IN STOCK. No customer service. Sales person told us she would try and get our loveseat sent from OKC but when I called they knew nothing about it. read more

I have to completely change my review. This ended up badly. The delivery people showed up with the wrong colored chair. When I told them, they said, "Oh, just keep it, and we'll get you the right one later. But sign here." I'm an attorney, I read everything I sign. It said I was accepting the chair as is. I refused, and they got angry at me in my own home, then took the chair with them. I called my salesman. He promised to fix it, but never did. I called his manager who never returned my call. I called the store and they said to call the sales manager and that the sales manager HAD to call me back. I called over days and he refused to talk to me. When I bugged them enough, one guy told me that they had already tried to deliver my chair but I refused it. I said it was the wrong chair and that I wanted the right one, and he said "no." I asked for a refund and he said "no." They had my money and wouldn't deliver the chair. I finally spoke to a one nice person in OKC, and she refunded the money. I was shocked at how deceptive and unprofessional they were. I felt like I was trying to deal with the mob. Terrible. We have never been back to Mathis Brothers in the years since. I found the same chair (the right color) for a much lower price at North Carolina Furniture in Bixby. read more

I'd give zero if it would let me! Save yourself some grief and go ANYWHERE ELSE. When we bought our 10,000 dollars of mattress and everything they conned my wife and I into buying we also got scammed on the protection plan with the maintenance and care package that they charged a ridiculous price for! I just went back to get a new bottle which I was told there would be no charge for as long as I had the items I bought with it! Well some dork at the counter proceeded to tell me that the company that offered it is no longer with them and now they sell the new stuff that is 29 dollars for it . I asked for a refund and he said it was good for as long as the company was around lmaoseriously so piss on everyone who bought one huh. Well they just lost a very good customer like a really good customer. I told him I'll never walk into the business again. Scammers DO NOT GO TO MATHIS GO ANYWHERE ELSE. Your welcome They are a very shady business F- Please lmk how I get my money back from you for the leather care kit you scammed me and lots of others on! I paid for the lifetime care and you chose to scam people and discontinue it! Pretty good racket! read more

Went into store Saturday in Tulsa, OK and was told kids bunk beds, desk and chair plus loveseat and recliner would be delivered Monday and that I would receive an email confirming. I emailed sales rep Monday and still no response and today is Tuesday. Called store today and was advised it be the end of August at earliest before furniture arrives in store. Sooo zero customer service received at this point not to mention selling furniture under false pretenses, after waiting hours inside store that day, to only be fed a line of bull. Buyer beware! Sharon I. read more

I bought furniture back in March and it's almost June and I am still missing a table. If they had told me it was on back order I never would have bought this. It was ALL suppose to be here the first of April. But they reassured me I would have the table in two weeks. Mid April. Never came. Well after one week you can't return your furniture. It would be very hard to find a piece to match. Here it is almost June and I still don't have it. They haven't communicated with me at all. I have to keep calling and asking about it. I will NEVER shop here again. Also, the chairs I got are already fraying. Poor quality. Poor customer service. Poor decision on my part to shop there. read more

Do not buy anything here if it's not in stock. They give you the COVID song and dance. I was told that because our chair was Ashley brand, it would be in in three weeks which would have been at the end of June. Let's see. Today is August 17 and no chair. I'm currently on hold and they are continually picking up the phone and putting it back on hold. Their customer service is non existent. I'm going to cancel my order and go somewhere that actually sells furniture that exists. STAY AWAY FROM THESE CON ARTISTS. Time on hold is now 30 minutes. No thanks Rick S. We already cancelled. We're done with Mathis Brothers. read more

delivery of our patio furniture went fine, but the delivery people did not haul away the old furniture as promised. We contacted the sales manager and were told that we had not paid to have it hauled away, even though we explicitly agreed to and thought we paid extra for it. We asked to talk with the salesman and were told that sales manager would email him so he could call us. Of course, we never got a call back. We won't be back - ever. read more

I honestly cannot understand the young manager. My father is on hospice and is getting weaker by the day. This morning, my Dad tried to get into his bed, which is tall, and he started to fall and slide off the bed. I was able to run over and catch him and get him back into bed. I immediately went online and ordered a king size bunky board set from Mathis Home. My mom paid for it from my cell phone so I had the sale information on my cell phone. I drove about an hour to the city to pick up the bunky board set, and the young manager came out and said since my mom paid for it he would not release the furniture unless my mom was there. I showed him the sale confirmation with my Mom's information. I showed him my driver's license with the same last name. I told him my Dad was very sick and on hospice and cannot be left alone and I NEEDED the bunky boards to lower my parent's bed. He literally told me "I don't care. If your mom is not here in person I cannot release the furniture." I told him to get the manager and let me talk to them, and he said, "I am the highest ranking official on-site." "Then you can give me the furniture I ordered!" I told him we could FaceTime my mom and she could show her license, credit card, WHATEVER he needed. Besides I already have ALL of the information on my phone. He continued to say, "I hear what you are saying but I don't care about your situation and I will not release the furniture without your mom here in person!" Absurd!!! My mom is caring for my dying dad and all he cares about is company policy which could be resolved virtually. The bed my parents sleep on was bought at Mathis Brother. The mattress was purchased at Mathis Brothers. Our kitchen table and 8 chairs, Mathis Brothers. ALL of our living room furniture....MATHIS BROTHERS. A set of king size bunky boards, $180, and you treat a customer like this!!!! 30+ years of business from my family and you lost it because of a prideful arrogant young manager that was FLEXING his authority to deny me less that $200 worth of product. read more

My experience with this company was absolutely horrible. I spent thousands of dollars on a brand new dining table and chairs and was told it would arrive at the end of July. After it had been over 2 weeks past the arrival date, I finally called to ask why I hadn't heard anything. They told me that it got delayed the week after I ordered it which was in April and wouldn't be in until September. I was frustrated that after spending so much money, I had to call to find that out after the expected arrival date. I explained that they should have called me immediately to let me know what the new arrival date would be and after many phone calls on my end and no returned calls on their end, they still offered me nothing. One of the last times I tried calling customer service, I was told it wouldn't arrive until November, and again was frustrated because I only found out due to calling about it. They still offered nothing despite how poorly they handled the situation. I eventually got a call from my salesman who told me if I paid in full then they would transfer one from the OKC warehouse. Which was ridiculous but I did it anyway and then again, I had to call to find out it had arrived from OKC and was ready for pickup. To top it all off, when we picked it up, they tried to give me 2 chairs off the floor that were beaten up. When I called to complain they offered to exchange them for 2 new ones. When these chairs arrived, their delivery team ended up putting a massive hole in our wall with one of them. Keep in mind these are not heavy chairs. They are supposedly sending someone to fix it but it is still a huge inconvenience and we have not been offered anything for all the trouble. I will never buy from this company ever again. read more

We purchased a mattress 11 years ago and was told at that Time that the mattress had a 15 year warranty plus a 10 year prorated the paperwork that we have on site mattress shows the same thing however they refuse to warrantee this because their policy has changed the mattress company is now only a 10 year warranty with a five year prorated. This mattress was the lady americana which is owned by Mathis Brothers and at that time was built in Oklahoma City this company is a joke We have bought over $20,000 worth of furniture from this company and will never set foot inside the store again if you can't live up to your warranty's then you should not be in business read more

Updated - emailed in today 1/09/2021 per the request below AVOID AT ALL COSTS!! Absoutely the worst customer service and massive delays. Our couch was supposed to be delivered 12/01 (order 10/20/2020) now here January 7, 2021 with yet another estimated futures ship date (there are at least 4 estimated ship dates in the system from what I saw - asked for a print up let's see if I get one). After calling multiple times weeks apart due and not receiving a return call we finally came down and are here now trying to get an answer, update, or simply get a different couch. Initially when we started speaking he stated that if the couch started in production such as cutting fabric (his exact words) then it couldn't be cancelled. I asked to be shown in the system where it said the fabric had been cut etc so we can't cancel and he could not show such and affirmed the only option was to refund less 40% and cancel. We all know when you work in an industry with different companies/relationships there are further abilities that you have internally and to act as if that is not possible or even make a reasonable offer for someone that recently refinished their home from Mathis is absolutely insane to me from a service/customer service point of view. The best they could agree to (although I highly doubt it would be upheld) was a refund would be issued if it took as long as 2022 to get a couch. I asked to take a photo of the screen showing the log of progress for our item and was told yes by Mr Charles King and he was opening his tablet up he then changed his mind and told me he no longer felt comfortable letting me do so but would offer me a discount. I again asked to take a phot and why I could not do so he said bc it had info re shipping companies etc to which I offered he cover it with a post it note and he declined but said I could look at it again. He offered to give me free delivery in lieu of looking again - I reminded him I already paid for shipping. He looked back at the paperwork and said he would offer me a discount of 250. Ended up with no resolution but an update that the couch should ship on 1/25 (again this is the 4th estimated shop date in the system)- so I will be back on 1/25 and seemingly every 30 days until 2022 when I will be eligible for the refund... DO NOT GO HERE! There were and are so many opportunities to simply make it right, cancel, etc and let us get a different couch. read more

I ordered 2 custom wing chairs last AUGUST 10, 2020 and was told they would be delivered December 2020 then February 14 then sometime in February and they have been paid for since December. I was so disappointed that I went to the store and discussed with the manager who told me he would deliver two chairs that I selected from the floor on March 18th which he did not, all to buy time for the custom chairs to arrive and they still have not arrived . We have purchased a lot of furniture from this store and have never been treated so poorly. The Manager, Jack, actually lied to my face promising delivery of alternate chairs on March 18th. I will not ever purchase from this store again and I do not recommend custom orders. read more

I purchased a sectional from Mathis Brothers on 5/24/2020 and once I went to actually pay for the sectional, the blue sales receipt printed out an estimated date of 6/16/2020 to which I questioned the salesman about, he responded by saying it was an estimated date and the items should be in the warehouse ready for delivery. My wife and I then left the store with the expectancy that our next time to hear from the salesman would be to schedule the delivery. We waited for two weeks to hear back from the salesman about the delivery scheduling process but had not heard from him. We decided to reach out to him on 6/8/20, he was on his day off and promised to reach out to us once he was back in the store. Unfortunately, he did not remember to reach back out to us, so I had to ask a second time about the delivery on 6/10/2020. Over the next few days, we exchanged a few messages to which he explained how the computer system works and estimated delivery dates. I am sure that this was to help me understand the process and further expressed that the sectional had a tag showing 6/21/20 and that he would check the OKC warehouse, and we found that it was unavailable. We were able to land on a delivery date of 6/25/2020 and our salesman informed us that he would connect with us as the delivery date was closer. We arrived at the week of delivery and still not heard from him or anyone from the delivery team, so I decided to connect just to check up on things. A day later I was told that the (Ashley Factory) was not sending any items out until August, with no specific date given. Later conversations with the distribution center I was told the items would be available on the 6/28 but because it was a Sunday, it was unlikely. I continued to have a discussion about the delivery which eventually led to my attempts to connect with a manager. The manager did not remember to reach back out as he promised in our first few conversations so I made a point to go meet with him in person. On my first trip to the store, I was told that I would not be able to meet with the manager at that time, so they sent my salesman to meet with me. I was reminded of the prior conversations, shown that the items were delayed, and promised a call from the manager. The call did not take place so I sent a message to the manager, who simply responded with his schedule. I returned to the store a few days later, and the manager basically informed me that the issue was due to Ashley's furniture and that he can give a piece of my sectional but could not give a date for when the rest of the items would be available. I am not sure if he was having a long day or not but he did not seem to be concerned with how we as customers may be feeling, especially since our funds had already been spent. I am not sure if Mathis Brothers stop caring once they already have your money. I work in sales and honestly would have expected more communication from the company, and better customer service. It is easy for a company to preemptively let clients/customers know that there have been some changes and challenges. I am not sure if the company is concerned with customers returning to shop with them or if they make enough money to not be concerned with situations like this. Prior to this my wife and I had a plan to furnish our living room, bedroom, and guest bedroom, but due to this, we are not sure if we want to shop with Mathis moving forward. I would like to believe that the salesman and the manager are otherwise better than what I experienced. I hope that this helps others that are planning to purchase during this time, make sure you get additional details about backlogged items and availability. read more

My all time favorite furniture store has my very favorite salesman, Clayton Hale!!! Clayton is easy to work with, he sees your vision and goes right to pieces you might like. It will help him if you have dimensions with you. He helped me with some custom furniture but we could have taken pieces from the warehouse. I texted him a question a lamp and he sent me pics back. Very, very helpful and not pushy. I keep going back to him for projects. read more

Mathis Home - Furniture Stores Near Me - Tulsa, Oklahoma

I bought a table here during the first week of November. I bought this one because the one I actually wanted wasn't in stock. I asked for several different queen sized beds as well, which they "didn't have in stock." My table arrived very damaged. One of the chairs was also damaged. Customer Service told me they would deliver me a whole new set, but that I would have to wait until March of 2021 because they had no more in stock. Unacceptable. They sent a repair man out, who was able to cover up the damages to one of the chairs, but he informed me there would be no way for him to fix the table. Mathis Bros sent their delivery team to pick up my table so they could "fix it in house." I called two days later (after not hearing from them at all) to check on the status, when customer service told me it was irreparable. Okay, was anyone going to bother communicating that to me? We are now less than one week away from Thanksgiving. Should my family eat on the floor? They delivered my table even worse the second time. Charles, the manager told me he would send me a gift card for $100 to make up for all the headache their store has caused me. I never received a gift card. That was just another lie on top of the rest they told me to get me to back off. Our family ate our Thanksgiving dinner on a brand new (but severely damaged and cosmetically ugly) table. I spoke to the manager, Charles for a third time and was told he "had my same exact table in stock and would have it delivered in two days." It is funny how I was told I had to wait until March, but all of a sudden you have the table in stock? Upon delivery (this is the third time the delivery team has been to my home) the table was again, damaged before it ever got through my front door. Mathis Bros refused to refund me for the membership they charged me on top of the additional delivery fees. If you don't buy their membership, they only deliver your products to outside of your home. I live on the third floor of an apartment building and live alone. How else would I have gotten the furniture upstairs? Expect to pay $60 for delivery plus an additinal $79 if you want your furniture inside of your home. This is outrageous! If you shop around, there are plenty of other furniture stores who don't force you into buying their membership! I gave them multiple chances to fix the problem, but clearly they don't care about customer satisfaction and they only deliver broken furniture. Mathis Brothers is nothing more than a fancy thrift shop. I will never return here and I warn all my friends and family not to waste their time or money here. This place deserves zero stars. read more

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Mathis Brothers sold me a piece of furniture in July, that I paid in full for. It is now October 5th and I have not received the furniture or a simple phone call. I was expecting the piece in August but every time I call they give me a future date that it should be in and then several excuses why it is taking so long. I just wish they would have been honest up front or gave a realistic date. Also, the fact that I, the customer have to follow up every single time has been beyond frustrating. The motto should be under promise over deliver, not the opposite. They have had my money for months!! read more

Update: as seen below they reached out to me regarding my couch. They sent out a technician to see what they could do. The technician said it was the worst he had seen and there wasn't anything to do but recover it. I waited two weeks for a response and got none. I then called several times and finally got an answer. They said that it would all be at my expense. When I asked why they sent out a technician if they weren't willing to stand behind their product, they replied "as a courtesy". Since when is it a courtesy to waste my time. I had already had an expert tell me that the leather was a manufacturers defect and cannot be fixed. So once again the customer service proves to be non-existent. They do not stand behind their products. Now I have a high end couch that looks like it should be in a frat house. read more

Mathis Home - Red lines on loveseat - Furniture Stores Near Me - Tulsa, Oklahoma

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I did a CPU for two mattresses. Show up the next morning, wait almost an hour to be first in the pickup line. There were 6-7 vehicles behind me, mind you, I'm first there in line. They literally helped everyone else before me!! WTF?! read more

Went here to buy a chair and night stand for my mom. My last furniture experience at a different furniture store was not as pleasant as this one. As soon as you enter your temperature and a small questionnaire is taken for covid. You are then handed a green wrist band that allows you to enter the store. Of course, there are sales reps there at the dot to greet you upon entering. Michael was there to help us. I explain what I was looking for and while he seemed like this may not turn out well it was opposite. I went with my grandmother whom is 76. It was an adventure to say the least but he was patient and didn't rush us. He answered every question and while a few chair were out of stock, he always made another suggestion. The overall experience was friendly and he even listened to my grandma tell him about all the chairs she has at home while pointing out others she maybe interested in. The store was thoroughly cleaned and I saw them changing sheets on beds while I was there. If you are hungry, they have a burger restaurant there. I managed to grab a few shots while I was in the store. read more

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I ordered a chaise October 3 and was concerned how long it would take to get considering the delays due to COVID. My salesperson, Donny Latendresse, assured me it would be in by November 15 and even most likely earlier. I asked him several times if he was sure because everything was being delayed. He assured me this was the case. I called in December and he told me it was scheduled for January 19th. I called today and spoke with customer service and was told the middle of March but that was subject to change. Change, as in even longer. I feel like I was totally lied to so he could get the sale. Not interested in spending money at a place of business who operates with salesmen like this. read more

Our sales person was wonderful but customer service is abysmal! We bought a sectional sofa and warranty. Almost a year later, we had to file a claim for damage to 2 cushions. The replacement cushions were shipped to Mathis Brothers instead of my home address. I live in a different state. Not one person from Mathis Brothers ever reached out to me about the replacement cushions. I have called multiple times, explained the situation repeatedly, am told that someone will get back to me, and NO ONE ever does! I've been dealing with this since August 2021 and still have 2 damaged sofa cushions on my sofa!!! read more

The furniture seemed cheap - and the sales people were over the top . Definitely work commission- so you have someone following you around . read more

I have been shopping at Mathis Brothers for almost 12 years now and today I experienced the worst customer service ever delivered. Bought some items some weeks ago and had to pick them up today. Sales rep made mistakes on the ticket and added my exchange with the new purchase. Customer service rep Brenda informed me she does not make commission on sales therefore she does not have to assist. That was a shocker to me! Finally I was assisted by managers I had always known there who brought out the spirit of Mathis brother. However, another rep, this time a cashier who I guess is a friend to the customer service rep, Nicole decides she acting unprofessional was best for her. She had such nasty attitude and I almost cancelled the entire ticket but for the managers Ryan and Rick. Wish I could score this experience less than 1 star. Guess Mathis Brothers is losing it in customer service and should train its team members better! read more

After going from furniture store to furniture store I have finally found my furniture place. And that is Mathis Brothers which is because of CLAYTON HALE. He has my best interests foremost in his mind. He listens to me, advices and is very very honest. It is hard to find honesty in sales but CLAYTON HALE does it. I trust him totally in all my purchases. I have been working with CLAYTON HALE on furnishing my house for over 3 years. Thank you Mathis Brothers for hiring CLAYTON HALE who is a superb salesman and knows the business well. Because of CLAYTON HALE, I will repeatedly return to Mathis Brothers and send others to shop there too. When you shop at Mathis Brothers, ask for CLAYTON HALE and you will get a wonderful, personable man helping you to find that special piece of furniture. read more

Been a customer here over 15 years, service has always been adverse at best, floor vultures are over bearing at times. Last year we purchased a love seat and recliner, both electric, also got the battery packs. They claimed the batteries were good for at least 100 cycles. 30-40 is what we're getting. Found out the battery packs were 3 years old when we got them. So we took them back to the request of the service department to exchange for newer packs. They tried to give me wrong one, no go. So they said it's going to be a warranty issue to order in the right ones. So I took pictures of the tags on both pieces of furniture like requested and emailed to the service department like requested. 4 months later and resending the pictures over again still no battery packs. Excuses and excuses is what we get. Guess I'm going to buy new battery packs online and kick Mathis Brothers to the curb. At least Amazon will send a replacement part in a few day if something goes wrong. Mathis, your after care sucks, you were more than happy to take my money and forget about me. Well, we're done with you, there's enough competition out there that allows me other choices. So if you're thinking about buying from these guys just remember their service department isn't ran well. Companies failing to deliver quality customer service are at risk of losing not only current customers but also potential ones. Negative word-of-mouth can have a disastrous impact on a company's online reputation causing would-be buyers to look elsewhere. read more

Around March 2019, we bought an electric recliner chair and about a month before the one-year warranty was set to expire our recliner broke. Around February 2020, we filed a claim with Mathis Brothers, and they sent out a technician to see if the chair could be repaired. The mechanical component to the chair bent and was not fixable so they had to order the part for the chair. Fast forward 9 to 10 months later, (after several phone calls asking for updates and management and customer service not knowing what was going on with the order), Mathis brothers finally received the part. The technician comes out and it is the wrong part. At this time it was revealed that, Mathis Brothers stopped doing business with the manufacture that made replacement parts and there was no fixing it. We were done messing with the poor customer service and inept management and asked for a refund. They refused and gave us store credit. We were determined not to give Mathis Brothers any more money for all the trouble we received doing business with them. We found a broken (discounted) side table and a Walmart quality kitchen dining set (two benches and a table) and ended up paying around $25 for the taxes. Since Mathis Brothers does not allow the display pieces to be purchased (except for the broken furniture for sale), we had to order the dining set and this was done February 2022 and once again, we were told the table would be delivered in two weeks. We asked for delivery, and they wanted to charge us $120. We declined. Two weeks comes and goes, and the shipment is somewhere between the Tulsa warehouse and the California warehouse. Sometime in March they agree to deliver the dining set free of charge. It is now May 27, 2022, and the dining set arrived broken. So, we once again send furniture back to Mathis Brothers. After dealing with them for over a year of multiple mishaps, poor customer service, and dishonest management - we asked what it was going to take just to get our money back and wash our hands of Mathis Brothers. I guess we aren't allowed to speak with management, so it was facilitated by a customer service rep that Justin Lewis (district customer service manager) once again denied our request for a refund, and we were told to wait for the next shipment in July 2022 before we get a third set of furniture delivered by Mathis Brothers. Needless to say, the quality of Mathis brothers has gone downhill and they lost two lifelong customers. We will NEVER do business with them again! read more

The customer service our family received from our salesman and delivery men was exceptional. Clayton Hale is wonderful at helping you find your "just right" furniture while keeping budget and quality in mind. Delivery men were also professional and quick. read more

My husband and I decided to do some shopping on the coldest day in January so we were dressed pretty casually (to say the least) and I was a little embarrassed to go in. Our first sales person didn't seem too interested in helping us and disappeared after about 10 minutes. Well, we actually wanted to purchase something and couldn't find him, so Clayton Hale happened to be walking by and answered some of our questions and then we asked him if we could switch to him as our salesman. He didn't treat us differently because of our attire and helped us design and pick out custom bar stools and purchase an item in the clearance center. Our experience with Clayton and purchasing area was great and we will continue to ask for him by name when we go to Mathis Brothers. If it hadn't been for Clayton's great customer service, we would have probably bought something at another location or online. read more

Awful customer service. I have four custom chairs from Mathis Brothers in Tulsa. After having the chair repaired it was to be delivered between a time frame, they gave me. I took off work and stayed home. They did not call and let me know they were running an hour and a half late. They were not helpful when I called, and no one could tell me why they do not notify the customer. Missed a dinner waiting on a chair and their Regional, Justin Lewis will not take my call or even bother to answer a customer complaint. Their resolution, we will give you 10% off your next purchase. When did TERRIBLE CUSTOMER SERVICE become ok????? read more

My husband purchased a LaZBoy recliner, he was wanting a swivel base. The salesperson told us that for $100. any of the LZB's could be fitted, and it would just take them 5 minutes to do it. Hubs picks up recliner a couple of days later. Swivel base is sent along in a separate box. No instructions. He's been watching YouTube videos to try and figure out how to get this thing on. Currently the swivel base is sticking out in front of the recliner by a couple of inches. Never seen a recliner quite like it. Apparently, only if we'd paid the extra $69 for them to deliver, would the base be installed. Buyer beware. Mea culpa. Update: In response to Rick S. of Mathis Bros., I sent an email with the order number and my husband's phone number. NEVER heard from them. read more

I am just sick! When I purchased my two Lazy Boy recliners two years ago, the salesman talked me into purchasing the protection plan on both chairs for an additional $150.00. The plan covered my chairs for five years, and the salesman assured me the plan was connected to my phone number and a repairman would come to my home to make any Repairs service. My mother, who was with me gave me bad reports about Matthis Bros repair and it worried me. I called on the one hour drive home to cancel it, but the people at Matthis Bros told me I could cancel, but they would not refund my money! What? So I kept it. The first thing that happened was I we found a rip in the back side of one chair as we took it out of the box. I called Matthes Bros, and they said I had to bring the chair back, but they would not send in-home repair. So I loaded up the brand new chair and drove an hour to get a replacement. Since Matthis Bros was able to locate my transaction via my telephone number, I lost track of my receipt. Last month I noticed the stitching coming out of a seam on the footrest. The store said my chairs are out of warranty and sent me to the third party in home repair people. They said they do not cover seems because it is a manufacturers issue. However, the photos they asked me to send showed a small worn spot, and they did cover that so they would send a repairman, but he would not repair the seam? So, I was to have the third party repair fix the worn/rip, then take it to Matthis bros and have them repair the stitching for a cost! So I jumped through all the hoops sending the third party all the pictures of the underside of the chair with model numbers, serial numbers, manufacturer numbers, etc. One week later, the repairman came to our house, and he had the wrong material! The piece he had was for an Ashley recliner? The most concerning part of that situation is that the material he brought with him would replace the entire panel, which includes the seams? Why did they lie to me like that? He was covering the warn/tear, but it would also fix the seams, which they did not cover? The girl at the third party repair led me to believe I would have another procedure to get that fixed? So the repairman took the material back and said he would get the correct piece ordered. After two weeks, I called Matthis bros. The girl at Matthis brothers was beyond rude telling me they have no record of my Lazy Boy purchase. Somehow, my protection plan was attached to the Ashley chairs I purchased at Matthew brothers before I bought the replacement Lazy Boys. They said unless I can come up with a transaction number, there is nothing they can do to help me. None of this makes sense? Why would they replace the Lazy Boy based on my phone number two years ago, but now they can't find it when I need service? This whole incident has been horrible. I WILL NEVER PURCHASE A PROTECTION PLAN FROM MATTHIS BROS AGAIN...EVER! or furniture for that matter. Buyer be aware! read more