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    Mathis Home

    3.0 (872 reviews)
    Open 10:00 am - 9:00 pm

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    Felix G.

    Edit: Rick doesn't respond to emails Oh what an experience it's been. Started positive, then went downhill over time. I really don't know if it's our sales rep wanting his commission or the management is just bad and will cancel orders but it leaves a poor experience I will say, the "elite" delivery was great. The staff that helped us from Ontario dispatch was great and very helpful. Very efficient duo, though I forgot their names WARNING: If you sign up for the membership, you're automatically enrolled in auto-renewal. You'll have to go through some annoying steps on their site to cancel this process. They don't mention they can sign you up for a non-renewing option When you arrive, you'll get "assigned" a sales rep that will be around to help you if you have any questions. It's kind of awkward as they hang around like you can't notice them or act like they're busy. Gives off creepy stalker vibes. We are in the process of renovating our home and basically looked to furnish our entire home, living room, bedrooms, kitchen, etc. When we were looking to purchase, our sales rep was very friendly and helpful. Even when we told him we wouldn't be ready to receive it for a few months maybe later in the year. He said it's fine, as long as we put in a down payment, they can hold my items for a very long time and that I can pay off the remaining balance when I'm ready to prepare for delivery. That sounded great to us as we really had no place to store items. We ended up purchasing dining sets, bedroom sets, bar sets, and sofa. About $10k as they seemed super accommodating. So we put our down payment 8/31 with expected delivery 11/15 or maybe later depending on our reno progress Fast forward a month later, I get repeated calls from Lauren to pay the remaining balance so they can schedule delivery. On September 29th, I get a text from our sales rep saying Mathis implemented a policy (since the beginning of September) that furniture can only be held for 30 days, but if I pay it off immediately, he'd get his manager to hold it until October. Since the cancellation policy says I would get a full refund since the items have not been delivered, what's my loss, right? So I told him I'd like to stay with our original date since this "policy" took place after our purchase agreement and discussion or he can go ahead and cancel my order, since prices generally change very little over time on their items. I guess he didn't want to cancel it because he kept my original date without paying off my remaining balance. I get another text 10/15 asking to pay off my balance. On Saturday 11/1, he calls me directly to ask for payment and tries to guilt trip me saying, it's going on 3 months now, they have the policy in place, his manager will cancel my order, etc.I tell him go ahead and cancel my order then and I can just re-order myself when I'm ready, no response. Ultimately, I agreed to pay off my balance for the sofa and dining items and to cancel the bedroom items, specifically telling him which items to cancel. Granted it's my weekend and have activities, and he's texting me at 5:30pm asking if I had made payment. He's becoming pushy and rushing me to make payment, so I'm not thoroughly reviewing the order as I trusted him to cancel the right items. Made payment and he immediately went to schedule my delivery for 11/15. Later in the day, upon actually having time to review, items I had asked to keep were gone from order, including the bench as part of the dining set. I asked him to add it back to the original order at the original price, it had gone up in price slightly. He tells me it went up. Yes I know that, but he's the one who removed the item in the first place and the price should be what I had agreed to purchase it at. Barstools went up as well, but in my annoyance, I told him to just leave it off and I'll buy them elsewhere I also asked him to change the delivery to 11/22 because in all this pushiness, I realized I'm out of town 11/15. He goes on to lecture me telling me to make sure to review that the order is correct and that they can't continue to reschedule and they're not a warehouse. Also stating his manager will cancel my order due to demand. At this point, my experience with Mathis Irvine has been a lot of annoyance due to poor communication and customer service. I don't know if it's my sales rep or his manager that's aggressive, but it's pushing me away from being a repeat customer. We thought we would gladly furnish our home entirely at Mathis since we still need bedroom sets and a lot of additional items, but we shall see. The "elite" delivery was great, the Ontario dispatch was on time, efficient, and friendly. Unfortunately, our house isn't fully ready yet, so we just had them leave the furniture in the bags to avoid dust/damange during renovation, but they did instruct me on how to put everything together when I'm ready. Will avoid Mathis moving forward

    Top notch customer service from Mathis Brothers in Irvine.

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    Page 3 of 22

    Mathis Home Reviews in Other Languages

    Ask the Community - Mathis Home

    Do you do free delivery like what on the tv commercial you said?

    No it's not really free. They make you pay a membership fee so you can get the sales price and "free" delivery.

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    Review Highlights - Mathis Home

    Great selection and a big Thank you to sales rep Gina Meeker for her expert advise and professional attitude.

    Mentioned in 10 reviews

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    I had a great experience working with Mike. I came in twice and also spoke with him multiple times…read moreover the phone while trying to figure out the right mattress for us. He was incredibly thorough, knowledgeable, and patient throughout the entire process. What really stood out was that there was absolutely no pressure. He took the time to answer every question and genuinely wanted to help us make the right decision--it honestly felt like talking to a friend. If you're looking for a specific bed and not quite sure what to get, I highly recommend asking for Mike. He'll guide you in the right direction and make the whole experience easy and comfortable. We are getting the Helix Midnight Elite!!

    We had such a great experience with Michael at Sit n Sleep. This was our first stop mattress…read moreshopping and we came in not really knowing what we wanted. Michael made the whole process feel easy, informative, and honestly fun. He had us try their bed machine to match our alignment, walked us through different options and asked all the right questions to help narrow things down. His recommendation on the Casper Snow really stood out. What impressed us most was his level of care. We came in close to closing, and he still stayed about 1.5 hours late to help us without ever making us feel rushed. That kind of service is rare. Huge selection, reasonable prices and they'll match online deals. If you're mattress shopping, ask for Michael.

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    Sit 'n Sleep

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    Karl Zoellick was the BEST sleep consultant, he was very patient with my 85 year old mother. He…read moretook his time, explained all the choice she had, broke down instructions different beds, gave payment and finance options.. wrote everything down for her and we never felt pressure from him.. Thank you Karl and Sit N Sleep for being so great

    Truly a customer service failure and an opportunity for management to not only make things right…read morebut to earn business from the situation. Not only did I not receive the opportunity to speak without being interrupted less only after I start recording a conversation, the entire conversation kept pivoting to benefit the location by having me go through warranty on a mattress that should've never been sold. Or at least should have been disclosed or at least should have been handled when they first were made aware of the problem. Once the location found that their mattresses had fiberglass in it, that the 14 inch mattress was actually only 12 inches with a 2 inch topper around the mattress That I could've just purchased my own topper and would've been seen what was going on with the mattress and the fiberglass and would've not purchased it. $1000 later having been spent on this mattress and not discovering the issues aside from it being a hot mattress but that there was fiberglass in it once the Mattress protector failed. Then upon trying to wash the mattress discovering that it had a topper of 2 inches! So I didn't even get a large mattress that I paid for I got 2 inches in a topper that was hot and I had to take off in order to wash it! At that time I could have called warranty and had them do it but then I would not have been made aware that there was fiberglass! So we were laying on top of fiberglass which is like an like hair and the manager has the audacity to tell me well when it's in it's solid form. Which I'm horrified was the response. In addition, when I requested a refund he stated it's been too long well it was just made known to me that this was fiberglass that I had sat on my dog had sat on and licked and my movers had gotten all over them! I currently am still sleeping on this mattress without the topper on it because it's hot and I have the protector over it and without having several layers of sheets you still get the little hairs that come through. At this point you would think that the manager would say let's bring it back and give you a store credit for a new mattress. He even stated that the mattress materials or the specific mattress that was very popular is no longer being sold. Wonder why?! So after several phone calls and being forwarded to warranty which makes no sense that I would have to go through warranty when it's not a defective item but it's an item that was not disclosed as having any issue. Or that the topper was not part of the mattress! So not only that I feel that I was being taken advantage of at the location, which led me to go with a different mattress and return the base. Especially after they told me that the base would be something that I could move by myself and it was not it was way too heavy. Now I have to deal with this Five years later when I find that the mattress isn't what it was supposed to be that I paid. So unfortunately for the sales people here that could be honest, I would not recommend this location. The manager was definitely not somebody that I would want to speak with again. He was argumentative, condescending, interruptive and was only remotely willing to do anything after I started recording the conversation. He even went as far as to say that nobody is going to care if I post this to let people know about the location that nobody is going to see it. So let's make sure that everybody sees it and that nobody will ever give their business to this location until they start doing business better. I will be contacting corporate and I might even reach out to the legal department based upon the conversation and the lack of capability to remedy the situation amicably.

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    Mathis Home - furniture - Updated May 2026

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