So---this is going on about a year now that we bought this sofa. Yes, to their credit, some workers were sent out, after others took and repaired a broken board (within the structure of the sofa), the second repair people added padding to the right side seat cushion. Naturally, it raised (and stiffened) up the sitting position, but feels awkward and unnatural. So there has been an attempt to fix it. But it is laughable to call it even a low quality piece of living room furniture. We have called and asked for a real person to come sit in the couch and experience it. We have a dining set, a beautiful wool and silk rug, and two quality wooden bed room sets that were Mathis purchases, no problems over the past 20 years. BUT This couch has completely soured us on this once reputable, family-oriented brand. We knew them in Oklahoma and they would never have been this cavalier about customer service. The reps from Mathis have declined to come out and instead ask for pictures of the problem. You can't take pictures of a very uncomfortable seat, someone has to SIT on it. Very unsatisfactory situation. I think we still have money towards another purchase, but that sure isn't happening. read more

Jose Oliva !! Thank you so much for your patience and clarity with all my questions Your customer service was immaculate and the fact that you are bilingual was such a life saver to my Spanish speaking parents . The mattress you recommended was the best Ive ever slept on by far firm yet soft and the price was perfect. Thank you for being easy to communicate with staying within our budget . You made our visit to this location worth it and im so happy with my purchase! Thank you Jose appreciate your time and effort! 10/10 best sells rep at this location!! Always ask for him read more

Really disappointed in Mathis bros. We bought over $10,000 in bedroom furniture and a motorized bed before Covid hit and I guess we were in some sort of rewards program that I didn't even realized that we paid for that too. Well we had a gift card to spend there for over $200. So I finally got a chance to drive all the way to Costa Mesa to use the card and after spending over an hour and a 1/2 there really not finding anything I really needed, I settled on some fake plants to put on the patio. And wow! Even at 40% off they were still not worth it. I could of gotten the same thing at Home Goods for $19.99. Anyway, I was told that I had canceled the rewards program. Which, by the way, I never cancelled it! They said maybe your husband did. NOPE would never happen. I even asked him. And I never received a notice saying it was due. Not an email, text or a phone call. But they said if I pay the $99 now to join the rewards I could use my credit. Well why would I spend $99 just to spend what was left. Besides I am never going there again. Their furniture isn't even that great and some of it is way overpriced for what you get. Not happy having them say we did something we didn't do. Basically they were telling me I was lying. Well I wasn't. And with Covid and people not going out of their homes for such a long time, you would of thought they would of honored it. Not shopping here ever again. read more

Zero Stars! I was a loyal Mathis Brother client, and that all changed today. The high-pressured Gestapo at the door would not take "NO" for an answer when I would not give him my name. I wanted to look at one quick item and be out the door. I keep insisting I don't need a salesperson, and I'm not too fond of the high-pressure sales pitch you insist on doing. Also, I informed the bully that I was a regular and requested to shop without assistance. He wanted no part of that; my job to get your name is insane! I said if you don't leave me alone, I will leave and cancel my Mathis Membership. He said go ahead. So that is precisely what I did. Congratulations! Mathis Brothers, for losing a regular customer who pays for an annual awards membership. Mathis Brothers is your place if you want the high-pressure and constant barrage of a salesperson. I'll miss the wine while shopping and the great hamburger in the cafe, and I won't miss the bully at the door.Zero read more

I purchased a custom couch 3 weeks ago, spent over $2,000, had to even buy their membership, I was told that I would be receiving an email and updates on my order, i never received any update, when I try to login to my account ( that I definitely did purchase and set up as I have receipts ), why am I not able to get in, when I try the forgot password option I get no email to help me access it. I reached out to the sales department in regards to my order and having trouble accessing the account and I have not received a response in 2 weeks, turns out the sales person that helped does not work there anymore, I sent an email to the sales department so I have no idea why no one else is responding considering I spent over $2000 on a couch! When trying to reach out to the original sales person he tells me that I have to make an account, why would I have to make another one if I already did that when I spent 3 hours at this place being told I had to get the membership because I choose to do a custom order, I 'm not getting any help from anyone! ***THIS PLACE IS A SCAM I DONT RECOMMEND TAKE YOUR MONEY ELSEWHERE*** horrible service, I would be ashamed to be running such an establishment. read more

Absolutely the most dysfunctional company I've ever dealt with. After 7 months of waiting on my bed, delivery of a defective bed after 6 months, hours of calling, painstakingly terrible service on most (not all) levels of service, my issue has been resolved. Quick summary - Waited 6 months for a bed and when it arrived it was defective and could not be used. I had to refuse delivery considering - Madeline, promised to call me back, never did. Multiple calls on my part, no return calls. Eventually got her again and again she promised to return my call, but never did. -Spoke with Gwen who claimed to be the Regional Manager with authority to cancel and fully refund my order. When I called back for the refund to be processed they said she never cancelled it, but added notes I should get a full refund. I later was told that the manager of the call center has no such authority. - Spoke with my sales man who said he canceled my order which would allow the refund, but he never did. -Spoke with Miranda in the call center. FINALLY someone who actually took ownership and worked to resolve this. She was apologetic, caring, and took it upon herself to help me. She is the one saving grace of this whole experience. Someone please give her a raise for working to help me. I so appreciate her help. read more

If any one of you is in the market for over-the-top and reliable customer service while shopping for furniture, please check out this Mathis Brothers in the City of Irvine and ask for Mr. James Hamilton. This gentleman is such a fine example of what it means to go above and beyond with regards to a successful level of customer service, listening well to our needs and expectations, helping us to find the piece that suited us best, then assisting with everything from point of payment to delivery and final in-home setup. He was really good about always being accessible by phone, which helped with the purchase greatly. Looking forward to many more purchases. Thank you James! read more

Mathis Home - Furniture Stores Near Me - Irvine, California

From the moment you walk into this place they are in you like a bunch of hungry piranhas with their aggressive and pushy sales tactics. These guys are a bunch of incompetent money hungry sales people who don't know anything about their furniture products. I had to deal with a sales lady by the name of ANDEA who was not knowledgeable on the compatibility of the furniture she was selling -- all she wanted was the sale. Mathis failed to assemble my furniture correctly which resulted in my back being injured. I have called to escalate several times but no one takes any action to resolve my issues. No compassion for their customers what's so ever. They advertise themselves as a luxury store but that couldn't be further from the truth. I have contacted Josh at this location but he has yet to follow up with me either. This place sales a fake illusion so don't fall for it! They talk the talk but can't walk the walk. They will completely ghost you when you need their help. read more

Mathis Home - Broken bed frame - Furniture Stores Near Me - Irvine, California

As general contractors we have worked with many designers. We found Ati and Parsons at Mathis Brothers Home Irvine to be extremely helpful. With cutting edge selections for our home and knowledge of the technology that allowed us to see it all put together. Ati's eye for color is impeccable! Ati came out to our home and helped us with so many decisions. Coordinating the design to fit our home not just selling us furniture. Ati makes the entire process a real joy. read more

Purchased a loveseat in September 2021. Item was defective. Exchanged 2 times for a "new" unit. Each time we had to wait for months!!! We are on the 3rd unit. We are not overweight people and very rarely use the loveseat since we have very limited TV time due to busy schedule. Sat on it 2 times to find that the unit has failed again. Customer service "scheduled" a tech visit and cancelled last minute despite my agreement on the time frame. Second visit they showed up 8:30 am instead of between 1-4 pm promises. Had to reschedule again and have not heard back from customer service. Stay away as much as possible! Since I have been dealing with non stop issues with this company for 2 years, I would sadly need to report them to the BBB. They took almost $2,000 and never give me a working furniture. So sad :(. read more

Warning... Do NOT use the Design Center. The worst customer service ever. Order placed in September 2024 finally recieved February 2025, still not complete order. Paid for pillows that we still have not recieved. Was told in November that part of the couch had large tear and was going to be repaired, in the meantime, they sent delivery drivers to our home to make a partial delivery of half a couch, chair and ottoman, which each time we refused to take until order was complete. We called rep, managers and customer service multiple times but everyone had different story. Some said it was being repaired, sometimes it was shipped back to California, sometimes waiting on parts. Will NEVER buy another item from Mathis Home. Buyer BEWARE!! read more

You will see my previous review below, they replied that they will help but they never did! This company is all scam be aware! "Me and my wife recently bought our first mattress here, they were kind people and helping however somehow the store sent us a soft mattress even though we bought the medium one! I understand there might be a mistake and it is not a big deal they can solve it, and when we call the sales representative she confirmed that there must be a mistake because she remembers that we tried only medium mattresses for an hour there, and order one of the medium firm ones, however the store manager called us later and said that we cannot exchange the mattress because he "remembers" that we ordered the soft, we just saw him for a minute or less during our shopping, and we told them couple of times that they should talk to their sales rep she knows what we ordered etc but the manager and customer service just ignored our request and kept saying that we ordered the soft one! Mistakes can occur in any business but humiliating the customer and insisting on your mistakes cannot and this is ridiculous and no one expects to be treated like this, it is a serious failure of customer rights. We will pursue our right with legal action just to show that manager how they should value their customers!" read more

Mathis Home - Furniture Stores Near Me - Irvine, California

Immediate response from Rick the Business Manager..... Follow up with email from Jennifer in Customer Service....Then crickets.

We just spent 14k on two chairs and a couch. The quality after sitting on the chair a dozen times is terrible. What they term as "comfort' wrinkles are about two inches deep and look terrible. Quality is apparently not their thing as they say this is normal! Funny the couch is not doing the same! Shop elsewhere!! read more

We went in to find a sofa with a Chase. The sales woman was extremely pushy and push us into purchasing something that evening and she did not share the sketch with us so when the sofa showed up, the chase was on the wrong side. We paid a big hefty price of $6500 for a piece of junk. When we contacted the company, they told us to go take a hike. they are the worst company, pushy and liar, sales people, and deceitful tactics. I would recommend that you find another place to buy furniture and do not patronize this place as they do not deserve your money. Liars and pressure sales tactics and terrible results. Stay away. read more

Like the movie "It Follows" but with more sectionals. Shopping here literally gave me a panic attack. Please don't follow your customers around the store like a relentless Terminator, especially after they've told you they want to be left alone. read more

I am happy to say that Mathis Brothers came through to address a complaint I made. Christy who manages the Yelp reviews was able to escalate my discrepancy and have it handled and I was able to receive exactly what I had asked for. My new piece of furniture was delivered today. I am beyond happy. I appreciate that Mathis Brothers cares enough about their customers to resolve issues and go above and beyond for customer satisfaction. Orlando at the Irvine store has called to check on me and make sure I love everything I have purchased. Much appreciated. read more

Follow up to my last review. Upon seeing the response from Rick S the Business Manager here on Yelp, I immediately sent an email to the account he referenced with the sales invoice, my phone number and a request for assistance. Zero response so far. This is now infuriating because all I want to do is give them back their stuff. I have now called 4 separate times to have someone arrange pickup of the items that I no longer want and they have taken no action to schedule a truck or even apologize for wasting so much of my time. There is pervasive apathy among their employees which is a sure-fire sign that this business is completely mismanaged. Please don't buy anything from Mathis Home. read more

Recently purchased sofa from Mathis. Like their quality and service. The delivery service is good. They provide 2 hour delivery window and text mesg before arrival. read more

I'm going to quote something another person stated: "Mathis Loves taking your money, but doesn't want to help in resolving your problems" I am at a lost regarding the non-communication from the Sales reps and managers from Mathis, and now I understand all the negative comments stating the same. My son and I came to the Irvine location on June 9, 2024, to look for a couch for his new home. He found a couch he loved, but it wasn't the color he needed, so we had to special order it. We were told it would take 6-8 weeks to come in. After telling the sales guy my son was having people visit from out the country July 30th, he assured us it would be no problem, so we did the math and decided to go ahead with the order. With over two weeks before the 8th week, I wanted to check the status of the couch. I called customer service and was told the date would be mid September... I was in SHOCK. I immediately called the store to speak with the sales rep that helped us. I called and called and called and called. No return back from the rep. Every time I called the store or customer service they told me, "I will send him an email and have him call you back." I did that for a couple of days and after calling about 15 times, the rep. FINALLY came to the phone. He must wanted to cover his butt, so he told me he said the couch would take 8-12 weeks! What a lie! If I had known it would take that long, we wouldn't have ordered the couch. I decided to go back to the store to speak with a manager. The manager was all grin in my face as he tried to find out what was going on. He asked me when did I need the couch and I said, no later than July 30th or the first week of August (which would have been week 8) He said he was emailing the people who do the custom orders and would call me back the next day with a "real" delivery date. Well, stupid of me to think there would be follow up. Monday came and gone, so did Tuesday, Wednesday and Thursday. I kept calling the store for answers, but of course just got.. "We will send him an email and have the manger call you back." After another dozen calls from me, the manager FINALLY got on the phone. He said that the couch would be ready July 30th. The week of July 22nd, I call to get an update on the delivery date of the couch, and was told AUG. 18th. So again, I began calling the store to speak with the manager, because at this point, I think he gave me the July 30th date to shut me up. OF COURSE, THE MANAGER NEVER WOULD COME TO THE PHONE. I called and I called. After complaining to the store receptionist, she gave me over to another manager. I explained my issues to him and again, he said he would find out what's going on and call me back. Can you guess... He never called me back! Today is Monday, July 29th and am still being told the couch will be delivered Aug. 18th. I called store again to speak to any of the two managers and was told... you guessed it, "We will send an email and have them call you back." I am now on my way up there. This is absolutely insane to me. There policy must be: Get the sale by any means necessary... and apologize for the problems later. Uggh, I'm so over it. Now my son's guest will be sitting on the freakin floor for over 2 weeks. read more

Worst customer service I have ever dealt with - just mind boggling. I was sold an expensive queen mattress that came with Queen sheets - it arrived with twin sheets. I have made 10 phone calls and 3 months later still don't have the sheets. The last guy told me to drive to Irvine and talk to the manager. Absolutely absurd - all they have to do is honor my purchase and put them in the mail. So I sent a screenshot as the manager told me to do and 2 different people called to say they would send me my sheets. And, zero surprise- I have received NOTHING! How hard is it to honor something I paid for and say they will take care of???? Absolutely the worst customer EVER!! read more

Horrible at Mathis Springdale returned 2 chairs not color we thought charged us for 2 mattress pads 500$ ! Thought we're free with mattress we bought never recieved an invoice showing how much we were charged to return. Cant get any one to call just say I'll have them call back no returned call. I believable charge chair return just showed up on the charge card I was talked into. Total rip off rewards etc total rip off returned furniture cleaner kit unopened but was charged really upset worse experience buying furniture and I'm 74 years old read more

I bought a TV stand from these guys. It arrived slightly damaged, missing half the instructions as well as missing a few hardware pieces. I called customer service. They transferred me to a different department who said another department has to call me and they cannot do anything about it. I gave them my number and they said I would get a call back that same day. No call. I called the next day and again went through the roundabout to be told I'd get a call back. I explained I was supposed to receive a call yesterday. The rep didn't seem to care much and said they'd call me. It's been almost a week. I've called 3 times and have yet to hear anything back. I spent almost $400 on a useless piece of junk that I can't even finish putting together. I also can't even speak to anyone about getting a refund. It's absolutely ridiculous. This has been one of the worst customer service experiences I've ever encountered. Please, do yourself a favor and avoid this place at all costs. If anything is wrong with your order, they will not help you. You're on your own. I will never give this place another cent and will tell everyone I know to do the same. read more

I have experienced nothing but aggravation and grief dealing with the Irvine store. After ordering a custom chair on May 1, the delivery date was delayed 3 times. When it was delayed again this month (September), I was told that the furniture company had not started making the chair yet. I made it clear that this was unacceptable service, and stated that I wanted a full refund. Multiple calls to multiple people, with multiple promises to check into it and get back to me within the hour, or by the end of the day, or this last time, within two minutes, have all ended with no return call, no information, no apology, and most importantly, no refund! I would never recommend this company to anyone! read more

The Irvine showroom is perfect for those seeking almost anything they need for their house, indoors and outdoors. A huge floor space includes hundreds of items such as mattresses, furniture, wall art, carpets, and lighting. The staff is always helpful, greeting customers at the door and providing useful suggestions. Special kudos to store manager Josh Hannuk. During my multiple visits to the store he has been courteous and professional, interacting with me and other customers in an engaging, positive manner. read more

I recently visited Mathis Bros furniture in Tustin and I was thoroughly impressed by both the selection and Sales Associate Steven. Steven greeted us as we entered the store, gave us his card and let us browse. Steven, thank you for your knowledge and expertise on the products offered at Mathis Bros. Also thank you for letting us take our time and browse the store with no pressure. You are an asset to the Mathis Bros family and I will not hesitate to contact you should we need additional furnishings. read more

Not my typical review but super happy with my purchase. A few months ago we went into Mathis Brothers to casually look for a dresser we had been looking for for months. We were assisted by Bahar and she was kind enough to show us multiple different options for us that would fit our family's needs. We found a perfect mid-century dresser that would fit our existing furniture at home and she helped set up a time for us to pick it up as we were not expecting to find one so quickly. A month or so goes by and we decided we would look start looking for a bed and headed back to Mathis Brothers. Bahar remembered us from our previous visit and again was so kind to assist us find a bed while we had our little ones with us. It took us some time to lay on the beds and test out the adjustable frame options before we found our bed. We got set up for financing and delivery quickly and within a week had our bed in our home! Appreciate the attentiveness by the staff and would come here again. read more

Mathis Home - Furniture Stores Near Me - Irvine, California

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I've furnished 50% of my home with Mathis brothers and have had some good and bad experience but this last purchase was the last draw. I purchased a tv stand that cost me $788, so you would think that I got that value worth of what I paid for...well no, not even close. I called Mathis brother and emailed them photos of what I received...they SPRAY painted to cover up damages. They sent it not compete with missing bolts. The first person I spoke to was speechless when she saw the photos. Extremely nice and was able to help me set up a return. Here is when things took a turn, when I spoke with the customer service supervisor she threw her colleague under the bus and told me that everything that I was told about getting my funds back were wrong. She then stated that she will finally return my money when the unit was returned (Keep in mind it was already picked up) she had no idea. 2 weeks goes by and no funds returned to me. Spoke to another person and they said she never processed my return...it's now week 3 and I just got my return back. My sales rep was amazing and the majority of the staff are great. Just disappointed with customer service. Officially lost my business. Hope this helps! read more

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We just moved into our new place and we were in need of a lot of items for our new place. Taj was very helpful and knowledgeable about the brands of the furniture, both luxury and common, and how to compliment each item with the our home. Taj was so helpful that even my mom who came with my wife and I ended up purchasing a new mattress that we loved and was actually owned by Taj himself. Nothing beats furniture recommendations than when they are based on personal experience. Most importantly, he was able to assist us in offering us a plethora of payment options that ranged from 1-5 years. Taj was really great and definitely recommend anyone ask for him when they come looking for furniture. read more

Mathis Home - Taj showing us a dining table collection. - Furniture Stores Near Me - Irvine, California

I purchased the membership because I thought it was a pretty good deal for new homeowners--free delivery and set up for $130 a year. But there were just too many negatives to ignore. The salespeople are very pushy while you're in store, but when I needed help with a previous order and tried to call them, they were suddenly all unavailable. They also messed up my order and sent only one box spring instead of two. I tried to fix the issue by going in store when my associate never responded to me, but since the associate who had helped me wasn't there, all I could do was return the one box spring and cancel the whole order. Ended up just ordering them through Amazon like I had originally planned. Overall, i wouldn't recommend and I think you can find much better deals elsewhere. My suggestion: try the west elm outlet at ontario mills. read more

Terribly disappointed in the $2,400 Bradington Young recliner we purchased here. It was delivered in October of 2020 and this is what it looks like today. We have had IKEA furniture last longer than this. The sales person assured us that this was the highest quality, longest lasting brand and that couldn't be further from the truth. Updated to one star 2/21: We received instructions to email someone on 2/7, so we did. I followed up on 2/15 and today, 2/21, have yet to hear from anyone. 3/3 update: Our $10,000 Mathis Brothers nightmare continues. The couch that was delivered the same day is now coming apart at the seams. read more

Mathis Home - Furniture Stores Near Me - Irvine, California

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I'm still waiting for my couch that was promised before Christmas. Not only is it late, I paid a late fee on my Synchrony account when I was told no payments would be due until after delivery. I've called over 20 times, drove from San Clemente to the store in Irvine five times just to talk to one person that finally addressed my issue. Each time I called and spoke to someone at their store, I was promised a phone call with a status update and NEVER RECEIVED one. It was the last time I drove there a Marcus did help and called me back later that day stating the couch was arriving at their facility scheduled for today. That phone call took place two weeks ago and nobody called us with an update. We have made many sacrifices and they have made NONE. No follow up calls. No discount. No delivery schedule. I do NOT recommend Mathis Brothers. There are MANY other options out there and I suggest you consider them all. The photos are of me waiting to talk to a manager, of which NEVER did any manager call, come out to talk to me, or assist me. SERIOUSLY? Empty store and yet NO manager came out to help us. read more

Mathis Home - Empty store and yet NO manager came out to help us. - Furniture Stores Near Me - Irvine, California

On January 3, 2021, we went to Mathis Brothers and purchased bedroom furniture. Part of the reason why we chose Mathis Brothers was because the estimated delivery was better than most competitors, 2/14/21. The tag on the dresser says, "I'm coming back soon 2/14" (see photo). DON'T BE FOOLED BY THIS TAG, or receipt. We called on 2/15 wondering where our furniture was. New delivery estimate JULY 2021!!!!!! 7 months???? Really? We should have been called, at the very least to let us know of the delay. Nope. I know that many furniture companies are having extended delays, but contact your customer, ask them if they want to continue to wait or get refunded. Do something. Already emailed yelprbf@mathisbrothers.com. read more

Fantastic experience with Mathis! We bought the mattress of our dreams and it came with pillows, mattress protector and sheets. Excellent deal and quality! read more

I was looking for a storage bed and bunk bed. The woman who helped me did not know what a bunk bed was. When I showed her she said she did not know "bunky" bed. Not at all helpful. Also, I felt stalked in the store. She hung out just where I could see her watching my every move. If I go back, I will find another sales person. read more

Dishonest, disorganized, Rude and the Worst Customer Service i've seen in my life! I bought over 5k furniture from them, the sale's rep checked all the item and told me with the membership i get free delivery and assemble. On the day of the delivery for starter their delivery team was late 90min i had to call the customer support then they confirmed they are behind on a schedule and will arrive in 30min. The delivery folks showed up, in a hurry they started to put furniture together then they told me there are a bed and a nightstand marked as "assemble by customers" and they can't assemble. I explained the the sales rep said everything will be assembled by them, they put me on the phone with dispatcher, she was very rude and disrespectful. She kept saying they are not going to assemble it, call customer service. I asked to speak with a manger she refused! I called the sales rep "Big Mike", he said he checked all the items at the time of sales and all were supposed to be assembled by them, he suggested that the box may be labeled wrong and told me he will talk to his manager. A few mins later he called and said his manager said there is nothing they can do now, but they can stop in the weekend to assemble it themselves for me!!! I called customer service, explained everything to the rep, she repeated the same thing saying nothing she can do, and i can return the items and get my money back. What about the wasted time and inconvenience, what about my 3 years old child who was expecting his bed to arrive? Nothing. I asked to talk with a manager, she refused at the beginning but then accepted after I insisted. Finally talked to a manager. After minutes of explaining, she said the same thing, even more ruder than her rep. And basically said not my department problem i can transfer you to sales manager. I was furious everyone of those loosely, low education, so called "managers" don't want take any responsibility and sending me to someone else. I don't even know how this is still functioning as a business if everyone is in for themselves! Anyway you can guess how the call with sales manager went. Worse than the 3 calls before it. Saying the same thing nothing we can do just return the items! I hang up frustrated by those mediocres. I wish i returned the bed, but I didn't want to broke my 3 years old heart. He has been waiting for his new bed all day :( so i spent the rest of the evening with his mother assembling the bed for him. Be alert making business with this dishonest incompetent company, once they have your money, good luck you get any support or help from them! They are literally the definition of horribly run business! read more

Byron was a fantastic help! Made us feel comfortable, answered all our questions (and then some), and very easy to work with. We didn't feel rushed or pressured. When you're in a rush to buy, go find Byron Rush! The store is immaculate, has high quality inventory placed in a very appealing layout. Lots of fantastic options to suit a variety of tastes and needs. Definitely take a gander at Mathis Brothers Furniture! read more

Service is horrendous. Xavier, supposedly one of the managers hung up on my SO. They have lied to us or don't communicate with each other. I bought furniture there in November with an estimated delivery date in January (during the first week.) Here we are almost mid February and no answers. Just lies and hangups. I've had better customer service with shady used car salesmen. Thank goodness I paid with a credit card. Seriously, if I could give zero star I would. read more

My wife and I purchased a mattress from Mathis on 12/15/2023. The sales guy( Stan) went about how great all mattresses are, but if we are not pleased with it, we could exchange it. The mattress and frame cost over $5,000. The capper is they charge you an additional $150 for a mattress cover for the warranty/ comfort plan to be valid. At that point, my alarm should have gone off echoing scam. However, I wasn't too bright that day. We bought it. Over the recent months, the mattress seemed to break in the wells, where there is stitching. Started having back aches, that are still with me. No problem, I called the representative, in Tulsa. I soon found out how difficult it would be. Mathis requires several pictures of measurements we must submit, that would make an engineer scratch his head. Sign affidavit acknowledging our responsibility, which includes freight charge. The funny thing about the call is while we were on hold we heard Rip or Skip, the owners kid stating that Mathis brothers sole mission in life is to "make sure you are are happy with your mattress or they will exchange it to one that makes you happy. What he failed to say, if you don't exercise a warrant return, but want to exchange it for another style (the comfort plan), it will cost you 10% of the purchase price plus any upgrade amount. read more

I really hate to leave this but one star is all it deserves. 1. Purchased an item and found it cheaper. Per online and what was told in store that 200% the difference would be credited back to us...they fell very short on this agreement. And did not stand true to their word or what was advertised. So we had this item refunded. 2. Purchased another item. Was given a 2 hour window. Coming up on 10 minutes before the end of that window, we finally receive some communication that it is now 30 minutes out. Very unacceptable to be waiting 2 hours and then there is further delay. And with ten minutes left, then and only then there was communication. I would not recommend purchasing from this store. They do not stand true to anything. read more