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    Material Possessions

    3.3 (4 reviews)
    Closed 10:00 am - 5:00 pm

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    Serena & Lily Winnetka

    Serena & Lily Winnetka

    (4 reviews)

    I was biking to Hubbard Woods today and saw this gorgeous new store was open for business! I have a…read morelot of Serena & Lily in my house, but have never actually been inside one of their gorgeous stores. And this didn't disappoint because I found myself wanting to recreate a few rooms with their gorgeous furniture, but for now I settled on some new placemats. Unfortunately, they didn't have the placemats I wanted in stock, but the lovely sales associate ordered them for me with a store code for free shipping and 15% off. Score! The outdoor space is gorgeous and I couldn't help, but just sit down for a few to check my email. I wish they went the RH store route with drinks and food out here because it really is the perfect setting and I could see myself enjoying many girls nights out in this space with a drink in hand. Welcome to the neighborhood Serena & Lily!

    If return something to Serena and Lily be sure you check your credit card for the credit. This…read morecompany is NOT processing returns. I went to the store processed the return with Margaret Fuchs July 25th, their warehouse received the items July 27th as of today I still have not received credit. Margaret has told me twice, a customer service rep by phone and now Robert Georgiou has told me he received an email showing the credit processing it and that is was just processed yesterday. I asked for a copy of the email showing me the credit. He sent me the same pdf I have received twice before with today's date on it. Has never sent me the email from accounting and if it was processed yesterday why does the pdf have today's date? This company is scamming people. I just looked up on google and there are people from all over claiming the same things. Beware!

    Hearth & Home - This pilot light no longer goes out at the worst time

    Hearth & Home

    (48 reviews)

    $$

    In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order…read moreto be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!

    The initial assessment of our need for a gas fireplace insert was explained well and installation…read morewas well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended.

    Material Possessions - homedecor - Updated May 2026

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