Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

We hit a deer on the intestate 10 hours from home. They got us right in and on the road again. Good…read moreservice and good price. I would use them again. JPB

My truck overheated on the side of the mountain and had to be towed in. They were able to order the…read moreparts I needed and make the repairs in well under 24 hours. I give them high marks for being forthright and fastidious!

had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Took my car there for an inspection and coolant leak. They replaced the radiator. Two days, 50…read moremiles later, my car made a loud banging sound, overheated, and broke down. I had to pay for a tow back to their shop. Several days later they told me it was a burst radiator hose. They never replaced the hose! Ladd Auto then charged for AGAIN for labor, new coolant, and parts. (An extra $167 on top of the $120 tow) A few days later my car started smoking again. This time from an oil leak dripping onto my heat shield. They changed the oil in my car, even put the sticker in the windows, then denied the oil change when I brought the car back. I took my car to another shop. Now, just a few weeks later, I am experiencing a coolant leak again. I went here because the reviews raved about honesty. This was not the case for me! I was gaslight and problems were not fixed.​

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

This place was great. Not my normal spot as out live out of town. Blew a tire on the bypass and…read morethey were packed. Ordered a new tire and had it ready the next day. Highly recommend.

They replaced the timing belt & AC compressor on my wife's car…read more last summer. A fairly big job. A year later, everything is still running fine. Competent mechanics & completely upfront. I highly recommend Finleys.

requested the drivers video to report him for cursing me out and he said to "come back big boy" and…read morethen used multiple obscenities before saying I'm not getting the video and laughed before hanging up

Excellent value and work done right if the first time. I highly recommend this business.read more

Excellent Establishment!…read more Good ol' customer service like it always has been at this great auto repair place! Highly Recommend!! This has been a great auto repair/service/inspection for over 20 years!! So happy to know that this place hasn't change!! Keep up the awesome work y'all

We brought our truck in for a new a battery, and an oil change, and general inspection for some…read moreissues we had. After paying $1200 for these services, the next time we tried to start the truck, the battery was dead. Turns out they never replaced the battery. We took it back and they did. Then a month later the oil light came on. We brought it to another mechanic who told us there was no oil in the truck, and the oil filter had not been replaced. They also never fixed the other minor issues we asked them to look at. When we went back to complain, they were very indignant, and only begrudgingly refunded part of our money. My advice is to avoid this place at all costs. They messed up our friends car when we went in for an oil change and inspection. They have terrible quality control.