Excellent Establishment!…read more Good ol' customer service like it always has been at this great auto repair place! Highly Recommend!! This has been a great auto repair/service/inspection for over 20 years!! So happy to know that this place hasn't change!! Keep up the awesome work y'all

We brought our truck in for a new a battery, and an oil change, and general inspection for some…read moreissues we had. After paying $1200 for these services, the next time we tried to start the truck, the battery was dead. Turns out they never replaced the battery. We took it back and they did. Then a month later the oil light came on. We brought it to another mechanic who told us there was no oil in the truck, and the oil filter had not been replaced. They also never fixed the other minor issues we asked them to look at. When we went back to complain, they were very indignant, and only begrudgingly refunded part of our money. My advice is to avoid this place at all costs. They messed up our friends car when we went in for an oil change and inspection. They have terrible quality control.

Discount Tire offered the best rates in the area for changing tire pressure sensors at $63 plus…read moretaxes each compared to $80-120 elsewhere. The customer service is fantastic, and they move you through as quickly as possible despite being a very busy business. Will definitely look to using them for all future needs with car tires.

I had my Subaru inspected this morning and decided to stop by Discount Tire for an air pressure…read morecheck on my way out to Staunton. I pulled the car into the station and before I could even get to the front door a guy came running out and asked if I needed an air pressure check. He was on it! I think he was the same guy who did it last time but I did not get a name. I got a report on all 4 tires, pressure when I got there and how much was needed. I had a really good experience at the Midlothian Discount Tire where I bought these Continentals, another well run Discount Tire. Efficient, helpful, good price on tires, easy. I really think the Waynesboro store is top level service, good people, quality work. I will definitely use them when I get the next tires. You cannot go wrong with the Waynesboro store, or the Midlothian store. Thanks guys at Waynesboro Discount Tire on 1/5/26! Even the guys working in the shop were enjoying the Monday morning and their jobs. Laughing, working, talking. Getting stuff done! Awesome.

Synthetic oil change at $79. I specifically asked about the price when I made the appointment, and…read morenobody mentioned that the actual bill would be $100 At checkout, I'm told the extra charge is for a filter and a $20 service fee. Excuse me? If the advertised price is $79 is basically just the oil change and everything else gets tacked on afterward, SAY THAT UP FRONT. Don't advertise an oil change for $79 and then surprise customers with additional charges at checkout. If the real price is $100, advertise $100. It's that simple. And to make it worse, they didn't reset the oil-change warning light, didn't put a mileage sticker on the windshield, and didn't tell me whether anything else on the car needed attention. So what exactly was I paying extra for? I'm not upset that a filter costs money. I'm upset about surprise charges and poor communication. If there are additional fees, disclose them when the customer asks for the price--not when they're standing at the register with no choice but to pay. Next time, just advertise the actual price instead of baiting customers with $79 and adding charges at checkout. No one likes surprise fees, and it's not a complicated concept: state the damn price up front.

Nick was down a team member and very honest and upfront about timing. He juggled multiple customers…read moreand phone calls while maintaining customer service.

Have been coming here to this shop for many years. Never any issues with scheduling or repair cost…read more Some things may be a tad higher than national chains but that's ok! I prefer spending my money with a locally owned mom and pop shop whenever I have the opportunity! They try to be as competitive as possible with pricing, so I feel the overall quality for what services I need is definitely there regardless of my routine maintenance needs or something larger! Would recommend this shop over any national chain!

We had to pull off the interstate with a damaged tire and a full car of gear. While you were…read moreunable to help us right away with a tire replacement (all your bays were full), you were kind enough to call a number of other places and find us one that could help immediately so we'd be able to complete our long journey. THANK YOU SO MUCH, for going "above and beyond"! We were lucky we found you!

Bottom Line Up Front: This is a family business of mechanics that you can trust…read more What's more stressful than having car problems? Having them where you don't know a trustworthy mechanic. I was only temporarily in the area and needed a mechanic's help. My car was still running fine but I had a super aggravating issue of my window going down part way and getting stuck. I tried fixing it myself --I bought a replacement switch at a parts store, replaced it, all without success. The parts store recommended a new motor and regulator --I picked that up but realized it was over my head. So, I tried the dealership first, they were quick to tell me it was out of warranty but offered to "take a look" for a steep diagnostic fee. Fortunately for me, I was in the area and decided to give Gold Wrench a shot. So, I called and made an appointment. I showed up just a few minutes before my appointment and basically immediately my car was pulled around for them to set to work. How many times can you say you went to the mechanic and they were on time!? I mentioned I had replaced the switch without success and that I had the regulator/motor in the car. Everyone working here was super friendly, seemed enthusiastic about being welcoming, and about providing professional service. They also had a waiting area with a bathroom, free bottled water, and TV while you wait. Within a few minutes, the mechanic came out grinning. I thought "oh no.." but, fortunately he had good news! Turns out, I didn't need a motor/regulator change. The glue on a piece of soundproofing foam in the door had let loose during the temperature change and was physically blocking my window from going down. In the past I've been to mechanics that would have written up a massive bill (such as Miami Lakes Jeep) or told me they changed a part but didn't (Jiffy Lube in Miami). My bill was totally appropriate for their time, I left with a fully functioning window, was able to return the part I didn't need, and most of all, I found a family mechanics business that I could trust. If I have more mechanic needs while in the area or speak to anyone who does --Gold Wrench will be the place to go. Thank you for running an honest business!

Avoid this shop. They started with unnecessary upsells and ended with an oil spill across my…read moreexhaust manifold that filled my car with smoke and a nasty smell. The employee who performed the service admitted he doesn't regularly do oil changes, then took my car for a drive to "burn off" the spill. Despite claims that they cleaned the engine and vents, I had to spend my own time cleaning up their mess. Completely unprofessional with zero effort to make things right. Date of service 8/26. Time spent with this shop on the oil change service 3 HOURS!! Update 9/14: did receive call from manager on this date who sounded genuinely concerned, apologetic and offered to make things right. Appreciated the follow up and response.

had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Taking my cars there for years. Noticed a recent dropoff in quality over the past 1-2 years. We…read morepaid for a car service and only got oil change. Both cars didn't have coolant added; one engine blown. People seemed nice, but trust is gone.

I was told the computer needed to be replaced on a 2007 Jeep Wrangler that had a few cylinders…read moremisfiring. After a very lengthy wait of however many days and delays a technician from Richmond was called to this place to tune a different year, make and model's computer they got off the internet. A brand new one costs at most $400 and I was billed $1,000. I had to ask some nice secretary to help me pay $20 of this outrageous highway robbery in order to make my way home that night. Shortly thereafter this bad tune seized the engine of a perfectly good V6. I would avoid this place if you don't want to find yourself up the creek without a paddle.

Seriously fantastic service. Called them after my car wouldn't start with a suspected starter…read moreissue, panicked since I was only about a month out from an accident that had required major repair at another shop out of state. Despite their busy schedule they accepted the tow in, and told me they'd get back to me by the end of the week (it was a Tuesday). By Wednesday, I was driving out of the lot with no fee. The battery had died and they recharged it and gave me a call right away, and assured me they checked other systems to be sure there were no errors. Car is running great, and I can't thank the folks here enough! Definitely my first call for any car trouble in the area. Note: they take all cars but specialize in Honda/Acura, so absolutely make note if that's your car brand.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.