I appreciated that he came directly to my place! Fair…read morepricing, excellent customer services!

Incredible service came to my place and charged significantly less than all the other quotes where…read moreI would have had to take vehicle to them. Excellent service and price

I have used 1st Class Auto Glass @ Upholstery for my windshield repair as well as a New top for our…read more350Z. I have dealt with Dean ,Darlene,and Teava. All three of them were very nice and the work Darlene did dealing with ICBC was great. We are very pleased with the results on the Top . I would recommend using them #100 per cent. Lloyd and Darlene Callan

Darlene and Dean always do a fantastic job keeping our fleet on the road. We have had several…read morewindshields replaced and repaired for our 5 tonnes and service has always been exceptional.

I had a quote for a replacement windshield from a general glass shop that includes windshields in…read moreWest Kelowna for my truck at $460. I thought that was a great price as I had paid far more years earlier. Then I got a quote from MasterGlass at 50% of that price. My son in law recommended them as he had a similar experience. They had the glass in stock at the West Kelowna shop and it was done in 45 minutes. How do they do it? They do only Autoglass. They do a bunch of them every day and get discounts directly from the manufacturer for bulk orders. There are a million Ford F250s like mine running around so these guys order a bunch of windshields at super low prices. The other guys where windshields are just part of the business buy one off orders without the discount. Highly recommended. I don't run the Coquihalla in the winter anymore so hopefully I won't need to visit them again anytime soon. But I wouldn't hesitate to do so.

UPDATE FROM ORIGINAL REVIEW…read more I spoke to Nathan a week after this happened. Yes, we dealt with a manager on that day and not the owner. Yelp did not allow me to update my review to reflect this, so let me correct it here. I was misinformed by the cleaning staff who we spoke with after the fact. I was mistakenly informed it was the owner, but was indeed a manager. On to the real point of our review. Nathan claims that we were told over the phone that they close at 1pm twice in our various calls with them. I don't recall hearing this, nor does my wife. Again, if we knew this, we would have 100% come back on time. We only arrived when we did because we thought they were still open. Nathan further claims that he has audio/video evidence of these conversations. Nathan, I will repeat to you what I said when we spoke on the phone about this a month ago. If you indeed have audio/video evidence of your manager telling us the closing time, please share it with us. We are not unreasonable people. If we are mistaken, I will gladly take down this review and apologize for the misunderstanding. However, if you can't do that, please consider accepting the fact that we were treated very poorly by your staff and act accordingly. Be well and safe.

I had work done here twice,2nd time ,Boris an adjuster/ manager tryed (shaking me down) for extra…read moremoney,while I was in the waiting room,the extra went from $200 down to $20,which I kept saying NO to,I should have told the main manager or owner about it.I tell people the entire story when looking for a body shop.Never, Ever go there!

I'm very pleased with the excellent service and reliability of Fenders West Kelowna. I had a hit…read moreand run on my vehicle a few months back and called Fenders to see if they could help me with the repairs. I had never dealt with an ICBC claim before and was nervous about all the implications of getting approved and getting the work done. Shannon and the team at Fenders took care of the details, helped me line up the steps that I had to take to get approved, and got me in with no waiting time. They were fast, easy to deal with and super friendly. They got me into a car for the duration of the repair at no cost to me, and got the repair done in a timely manner. Shannon also made sure that they billed the insurance company directly so I wasn't paying huge out of pocket cost. Thanks guys for taking care of me and making this situation stress free for me.

I went in for a windshield repair Excellent service from…read moreJason and his staff!! It took less than an hour!!!

Absolutely one of the best glass companies in all of Kelowna. The service was beyond my…read moreexpectations! The staff are all welcoming and friendly. They replaced my car windshield within a matter of hours. They pre-ordered it and it was available within a day or two. I will be using them to replace my home windows. I highly recommend them.

I needed a driver's side mirror for my Tiguan. I went to see them on a recommendation. They were…read moreefficient,well priced and extremely friendly. Within 2 days I had my mirror. Bought honey and pickles while I was there. Fantastic place, I highly recommend this company

Best service we ever had. Kind employee's. They really take time for you. In our case they could…read morefix our car to a fairly price!

Cole was a friendly and very helpful man during my oil change. He new what was wrong with my car…read moreand said they could fix it. Great customer service. 5 thumbs up

I approched them to repair my damaged motorhome through insurance…read more I phoned them in October of 2022 and they couldn't even look at it until middle of February 2023. I had to get insurance to drive it to them for the estimate. After the estimate I contacted the advisor Todd about mid March and left three messages. He did not return any of my calls. Fortunately my insurance adjuster was able to give me the name of an independent auto/motorhome repair guy who did the job on time and did an amazing job.

Very professional, well priced, reliable mechanics…read more You will find honest workers here, nobody will try to scam you or rip you off, this is a great 5 star shop that I can trust.

If 5 star maximum is allowed, I would give this business a 10 star rating! They are professional…read morein every way and I thank Scott, Ron and all those talented worker behind the shop doors. I was surprised and found myself babbling after checking out the paint and caring given to my 2008 SUV. I have worked diligently to keep it in top shape and was heartsick from KGH hit and run parkers. These professionals returned my vehicle to a like new finish and I can't thank them enough for the feeling of pride in my older model. They went above and beyond and I would recommend them to anyone reading this or asking me who to go to.

Hello Stacey. I have not heard anything from Craftsman Collision since you responded to my…read moreprevious poor review from 2 months ago. I stopped by the West Kelowna Steven's Rd location and spoke with your manager Ben again. I was told I would hear from the Operations Manager who is away on vacation. The paint job from your shop is bubbling and so is my anger and frustration from getting a poor repair and no resolution. Ben told me today that I hurt his feelings. I offered him my empathy and let him know I spent my career in customer service for more than 30 years so I understand. I have included pictures below and will continue to advertise and share my story until Craftsman Collision repairs it right.

The best excellent work fair price they know there stuff from my semi truck to our Audiread more

Matt and the staff never let us down. We send all of our fleet work to them. Great service and…read moreprices. Can't be beat.