If 5 star maximum is allowed, I would give this business a 10 star rating! They are professional…read morein every way and I thank Scott, Ron and all those talented worker behind the shop doors. I was surprised and found myself babbling after checking out the paint and caring given to my 2008 SUV. I have worked diligently to keep it in top shape and was heartsick from KGH hit and run parkers. These professionals returned my vehicle to a like new finish and I can't thank them enough for the feeling of pride in my older model. They went above and beyond and I would recommend them to anyone reading this or asking me who to go to.

Hello Stacey. I have not heard anything from Craftsman Collision since you responded to my…read moreprevious poor review from 2 months ago. I stopped by the West Kelowna Steven's Rd location and spoke with your manager Ben again. I was told I would hear from the Operations Manager who is away on vacation. The paint job from your shop is bubbling and so is my anger and frustration from getting a poor repair and no resolution. Ben told me today that I hurt his feelings. I offered him my empathy and let him know I spent my career in customer service for more than 30 years so I understand. I have included pictures below and will continue to advertise and share my story until Craftsman Collision repairs it right.

I had work done here twice,2nd time ,Boris an adjuster/ manager tryed (shaking me down) for extra…read moremoney,while I was in the waiting room,the extra went from $200 down to $20,which I kept saying NO to,I should have told the main manager or owner about it.I tell people the entire story when looking for a body shop.Never, Ever go there!

I'm very pleased with the excellent service and reliability of Fenders West Kelowna. I had a hit…read moreand run on my vehicle a few months back and called Fenders to see if they could help me with the repairs. I had never dealt with an ICBC claim before and was nervous about all the implications of getting approved and getting the work done. Shannon and the team at Fenders took care of the details, helped me line up the steps that I had to take to get approved, and got me in with no waiting time. They were fast, easy to deal with and super friendly. They got me into a car for the duration of the repair at no cost to me, and got the repair done in a timely manner. Shannon also made sure that they billed the insurance company directly so I wasn't paying huge out of pocket cost. Thanks guys for taking care of me and making this situation stress free for me.

I have used 1st Class Auto Glass @ Upholstery for my windshield repair as well as a New top for our…read more350Z. I have dealt with Dean ,Darlene,and Teava. All three of them were very nice and the work Darlene did dealing with ICBC was great. We are very pleased with the results on the Top . I would recommend using them #100 per cent. Lloyd and Darlene Callan

Darlene and Dean always do a fantastic job keeping our fleet on the road. We have had several…read morewindshields replaced and repaired for our 5 tonnes and service has always been exceptional.

I had a great experience dealing with the friendly staff at Cap-it Kelowna. They helped me with…read moretires, wheels, and a lift for my old truck. They answered all of the questions I had and were happy to go over all of the options available and make recommendations based on their know-how. Would highly recommend.

Have had problems with almost everything done here. Had the work done awhile back; but when my…read more(cap-it Kelowna installed) HID headlights cut out again and blacked out not just the complete headlight but fog lights as well, I decided to write a review and hopefully save someone some time, money and headaches. They are nice enough guys but customer service and quality of work was sub par based on my own personal experience. I wouldn't recommend this particular cap-it to anyone. I had a much better experience at the Cap-It's in Alberta.

I appreciated that he came directly to my place! Fair…read morepricing, excellent customer services!

Incredible service came to my place and charged significantly less than all the other quotes where…read moreI would have had to take vehicle to them. Excellent service and price

I called several body shops... wanted claim number.. I asked first when repairs could start this…read morewas first week December was told February then another shop, maybe 7 weeks, another said we don't know? Shannon at Craftsman was upfront and honest. I knew I could trust Craftsman with repairs. As promised everything went extremely smooth. Still had time left on rental car they set up. Did the best job on repairs. Thank you for doing what you said. You have my trust.

Drove the car in for an estimate for body work. They rendered the car unsafe to drive by removing…read morethe body panels without permission. Would not return our car. Stay away from these thieves and charlatans.

On the Coq and had a trouble light appear in our rental Taos. We stopped in at Turner. They…read morechecked the car for us immediately, fixed the problem and sent us on our way within minutes. No wait, no charge, great service! Thanks Turner team!

Blair was an absolute rock star. Great communication throughout the process of sourcing our 2019 VW…read moreSportwagen. We couldn't be happier.

I'm only leaving a Yelp review for the 9 people that still use Yelp. Do yourselves a favor and…read morelook at Factor's 100+ 5/5 star rating on Google reviews.

They are the worst towing company ever they ruined my car they took it for a drive they also picked…read moreit up with a forklift broke the front bumper pretended it was already done beforehand and made excuse after excuse after excuse you never use this company for anything they are scammers they won't answer your call and they'll lie to your face they are the worst toe company in the Okanagan their quality is s*** their customer service is garbage and the owner is a liar he wrecked my vehicle and keeps pretending that I never called him and doesn't return my calls it's a pathetic company do not use them