Saw Avalyn again this morning for a haircut. I love that she listens to what I'm looking for and…read morethen explains what she can do to achieve that look. I came in for curtain bangs and piecey layers and that's exactly what I got. And I'm still sooo grateful for her talking me into growing out my grey hair a couple years ago, I constantly get compliments on it!!! She's the BEST!!!

I've been looking for a color specialist closer to home and I'm happy I booked with Salon K. Tara's…read moreskills and the final product exceeded my expectations. I also appreciated the price transparency via text prior to my appointment when I made a booking error online. Highly recommend Tara for both cut and color!

Salon experience of my dreams, it was a magical experience. From the moment I walked in I felt…read moreimportant and taken care of. I felt comfortable consulting with Shep about my bold new pixie look. He was open minded, attentive in listening to what I wanted, and practical about my specific hair and facial features. Then the real magic happened when he started cutting my hair. He checked in with me for each step, was willing to work with my changes and new ideas as we went along, and was very gentle and considerate. He is a master of his craft and is genuinely passionate about what he does. He strikes a rare balance between using his skill and artistic eye while helping his clients achieve the results they are looking for while being completely honest about whats achievable and taking into account what will flatter them most. I never felt judged or uncomfortable, he complimented me and made me feel so taken care of the whole time. He cut my hair from a grown out bob into the grunge pixie cut of my dreams. I usually feel uncomfortable and judged at salons but not here. Shep is so supportive and kind and so skilled at what he does, I knew I was in the most capable hands. He made sure I knew how to style my hair before I left as well. After coming here, I wouldn't want to go anywhere else. All of the staff are so friendly and kind as well. Its amazing how much he cares about educating himself consistently perfecting his craft as well as his staff. You're in good hands here, truly a hidden gem.

Tatum was amazing! Brought my 7 yr old in for a long overdue cut and Tatum helped her feel right at…read morehome, chatted with her and was so patient with the many head tilt reminders - my daughter walked out feeling so confident with her new cut and commented 'maybe I want to be a hairdresser someday'. We'll definitely be asking for Tatum when we come back!

Blow out service was great-the salon was simple, cute and clean. My style is on day 2 and still…read morelooks fresh. I will definitely be back next time we are in Orem!

Ari did an amazing job with my hair, I loved the whole experience from shampoo to massage to blow…read moreout. She was also really attuned to my needs and preferences. I couldn't be happier!

Oh my goodness, I love this place! I've been coming here for about a year now and have always been…read moreso happy with my results! Hailey has helped me to learn more about how to manage my curly/wavy hair. The staff is very friendly and the prices are pretty affordable. Hailey did these brown highlights on me and they turned out AMAZING!!

Stacy Taylor is the best hairstylist I have EVER had, and I've looked high and low for somebody I…read morecan be loyal to in Los Angeles in Chicago. Stacy has an incredible sense of my hair, my face shape, and my personal range of colors. She can also talk technical, explaining in terms I don't understand why certain hues work for some people but not for others. Her knowledge about hair is so vast, and she loves to learn. I would never trust anybody else to make me a redhead because there is SO MUCH that can go wrong. But Stacy did it impeccably, and now I have no doubts in the woman's hair abilities. I have literally gone in wanting some change but not sure what, told her to work her magic, and left amazed. Stacy works in the basement of Stewart Palmer Salon and is opening her own "salon school" out of there. I'm grateful for her and am sad I have to leave her due to my own relocation. Any time I visit Utah I'll be making an appointment with her.

I had an amazing experience getting a facial from Rebeka in Provo at the Aveda Institute! I…read morehappened to be in town for the weekend and they were able to fit me in for a last-minute appointment. Rebeka was very professional, courteous, and thoughtful. She discussed my skin, made recommendations, and checked in to be sure everything was going well throughout our session. The pricing is extremely reasonable and easily as good as facials I've paid triple that amount for. I would definitely go again for facials (ask for Rebeka before she graduates!) or I'd try other services also.

I came to the Aveda Institute for a facial. I haven't used Aveda products in years and as soon as…read moreI stepped into the salon, I remembered how much I love the scent. The service is done by students and it is always a nice experience. This one was probably the best student facial I've ever had. They start off with a foot washing which was so relaxing, and then you can add an aromatherapy to your service. It was such a calm and relaxing environment. I chose the 90 minute service and did a micro-currant add-on, which I highly recommend. I ended up buying some of the facial oil which I've been using. With any student services, the instructor does come in a couple of times throughout your appointment which is no big deal. They always ask before they do anything or touch you, which is very respectful. I will definitely come back.

They don't answer their phone. I had someone do my hair there and I'm having trouble with the…read moreextensions and color done. I've tried to address it directly but they don't answer their phone. Taylor W did my hair.

I love Christina!!! She is awesome and makes everyone look great. I have referred friends to her…read moreand they love her as well. They have continued going for two years and I have been going for six or seven years. She is amazing!!

If you want the best haircut, color, extensions, and/or overall hair care you've ever had, I cannot…read morerecommend Liz enough as a stylist. Not only will she give you the best care you've ever had, but she's an incredible person with the chillest vibes. I recommend her to everyone I can!

I can't sing enough praises for Twix-so patient, explains clearly what he is doing and really makes…read moresure you love how your hair looks. It's hard to find someone who can do Asian hair but Twix knocks it out of the park with coloring and cutting! 10/10 recommend!

I am new to the area and am so happy to have found this salon! They were friendly and helpful and…read moregave me a goody bag full of curly tools and samples! I'll be back!

Sion and her team are incredible! they take the time to teach you about your hair and how to style…read morel. which is AMAZING! I've fought my curls my whole life but not I love them and I know how to treat them right!

If you get Laura as your hairdresser and she begins to dry cut your hair run for the hills! The…read moreworst haircut I have ever received in my life I told her to only cut off as little as posible. She too my hair and put it all back and cut it straight! No form to my haircut I look like Dora worst of all she cut over 4 inches off my hair I walked away crying the worst haircut of my life!! And I paid $30 for it and she took about 5 min to cut my hair so horrible.

Laura is amazing, I love to get my haircut in there. They do it how I wan. all of them are cool and…read morekind.

Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.