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    Excel Barber Shop

    5.0 (1 review)

    Services - Excel Barber Shop

    Haircut and shave

    Shave only

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    3 years ago

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    Cookie Cutters Haircuts for Kids - Cute little seats shaped as cars  and little televisions for kids to watch a tv show while they get their haircut ‍

    Cookie Cutters Haircuts for Kids

    3.1(46 reviews)
    6.6 mi
    $$

    I had a very frustrating and embarrassing experience at this salon and feel obligated to share it…read moreso other parents don't go through the same situation. We brought our daughter in for a haircut, and during the appointment the stylist told us she had lice eggs. She did take a second look to confirm, but was very confident in her diagnosis and unwilling to consider any possibility that it could be something else. She quickly rushed to finish the haircut and then told us we needed to leave immediately. To make matters worse, we also had our other daughter there for a haircut, and the staff refused to help her as well. We were essentially turned away on the spot, which was not only inconvenient but honestly very embarrassing--especially for our kids. Concerned, we went straight to a professional lice clinic for confirmation. They thoroughly evaluated her and confirmed that it was not lice, but simply product buildup. When we returned to explain the misdiagnosis, the salon did apologize, but still refused to issue any refund or take meaningful responsibility for the situation. I understand mistakes can happen--but how a business handles them matters. Between the rushed service, the misdiagnosis, and the refusal to make things right, the overall experience was very disappointing. I would strongly recommend going somewhere else with professionals who can properly diagnose lice eggs vs. product buildup

    First two experiences were great, but that was ruined. Had…read morean appointment for my boy yesterday. We were three minutes late on check in, because my kiddo is 1 and unpredictable. When I checked in, the nice girl at the desk didn't know what to do, but told me they have "a 7 minutes late rule". I stated that I had then been standing there for over five minutes, which pushed us over the 7 minutes. Someone else was called over. She stated that I could cancel or wait to see if there are "any openings". So, maybe I will sit there until they close without a haircut? She also told me that other people were "on time, so they get service first". Even though they showed up 15 minutes early, during our slot. I stated what I was told about the seven minutes late rule. I asked "what is the point of even making an appointment if they will just give away the slot?". She shrugged it off and everyone had just started a haircut, so minimum would be 15 minutes, but all slots were filled, so it may not happen at all. Then I was told that my appointment was at 3:30, even though the confirmation email clearly said 3:45. Needless to say, I got frustrated and wasn't willing to see if they could "fit us in". I cancelled the appointment. I get that everyone is super young and maybe ill prepared for a negative situation that they create. However, I will not be returning due to the lack of respect I was shown and there was no responsibility or willingness to make the situation right. Heading to Sharky's.

    Photos
    Cookie Cutters Haircuts for Kids - Playground slide inside the building

    Playground slide inside the building

    Cookie Cutters Haircuts for Kids - Cute mirrors and chairs

    Cute mirrors and chairs

    Cookie Cutters Haircuts for Kids

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    Excel Barber Shop - barbers - Updated May 2026

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