Had ceiling damage caused by severe winds and water leakage causing Mold and structural concerns…read more Restoration responded same day as advised and immediately set up containment in area and covered roof damaged area and did perform mold testing. ... and they did work closely with our insurance carrier to be certain there were no delays and confirmed all coverages. Repairs were begun next day and completed within 4-5 days including ceiling, walls, electrical, painting, and total 'clean-up' Their workers were clean and thorough and did explain all procedures to our satisfation. Highly recommend these guys Gianni Florio Marshall, Naperville

Restoration Associates Corp is a company recommended by my homeowner's insurance. I recently…read moreexperienced a flood in my basement due to the negligence of my homeowner warranty company (whole other story). Upon my initial contact by the owner Tom Nesbitt, I was confident that his company would do the job & do it right. After agreeing to allow them to do the removal of the damage, I was given a representative by the name of Theodore. He doesn't want to be referred to as Theo because of a law suit that the company had been involved in (his words, not mine). Throughout the process of removing the damage dry wall and drying up the water everything went well. The process started on Oct 20, 2025, the last fan was removed by Nov 10. As the process was being handled by Restoration Association Corp (RAC), I had confidence that this was an honest company and they would do right by me in restoring my home back to the way it was before the flood if not better. Unfortunately, that wasn't the case. Upon completion of removing the water and damaged dry wall from the basement there was a few days when I didn't hear from Theodore. When I reached out to him to inquire the next steps, he said to me, 'unfortunately Nene this may take two weeks to two months. I asked why and he said 1, we are waiting on payment from your insurance company to cover the work we've done and 2, to see what they are paying for. I explained to Theodore that the payment has already been issued to your third party company West Hill Global Inc. in the amount of over $20K. He said he had no knowledge of the payment. I said well my insurance company as sent documents to me stating that the payment was issued, received and cleared. He then asked to me to I send him a copy of that document. I said to him that I could not do that because it had my personal information on it. The next thing out of his mouth was 'I can get my guys out to your place today to start putting up the drywall (11/18). I told him I was not going to be home for them to start the work and that we have not agreed on the work and a contract hasn't been signed. His response was so you are saying no. I said, yes I am saying no to your guys coming into my home to start working. He said we'll wait on the documents from the insurance company. After that day no contact from RAC, until I reached out to them to asked what was the hold up on getting my house back in order. That's when he said they needed the document from the insurance company to say what they are going to cover. I said they are covering all the work to be completed inside my home, the debris to be removed from my backyard, the replacement of the platform, and the carpet on the stairs. He said he doesn't have that. I said can you please have someone come into my house to provide me a written estimate of what you are charging me to restore my basement and that's when he said your "deductible is your estimate". RAC, actually wanted to start work in my home without a written estimate; even after providing me the State of Illinois pamphlet stated that a written estimate is the first thing to ask for (see attached). When I requested a written estimate Theodore stated to me and I will quote him 'your deductible is your estimate'. I was confused at first, then he said send me a copy of the documents sent to you by your insurance company and I will send you a quote. I told him the insurance adjuster needed to see written estimate to make sure everything within your estimate was listed correctly. Then he emailed me a quote/proposal with no dates and no dollar amounts and wanted me to approve it. We went back & forth several times until I said forget and ended the call. At the end of that call I reached out to the owner, Tom to explain to him the conversation I'd just had with his employee, Theodore and before I could finish he said to me 'we are no longer interested in the job'. I said that's fine and ended the call. You can imagine my frustration with this company RAC and the process of their handling of customers that finds themselves in a situation like I mine. I thank the Lord for providing me with the knowledge of knowing when someone is trying to take advantage of you. This company has completely ruined my basement some of the destruction I feel was unnecessary. However, I think it was all so they can pad the invoice to my insurance company and then turn around and stick me with an outrageous amount to restore my basement. My last comment is stay away from Restoration Association Corp (RAC) they will try to rip you off if you are not wise. Don't be fooled by slick talk and the so called kindness they portray, they are not honest nor are they trustworthy.

We were blown away by the 1st Choice team. Everything we needed was taken care of, starting from…read morethe office staff where , Ana and Leslie responded to our emails and any issues we had. Samantha also helped things run smoothly on the office side as well. Mike and Jason created the estimates and made sure that we had all our bases covered. Mike was diligent with the matterport and explained the steps of the 1st Choice process with us. We were blown away by the contents department manager Ricardo and his crew Julian and Jeannette. They packed up almost the whole house and made sure that everything was labeled, organized and then put back in the proper place. We wouldn't be where we are now without the help of Roberto Rodriguez. He was the first person to show up at our home when we frantically called once we saw our water damage situation. We knew we were in the best hands and that Roberto and his team would make sure that everything was dry before the next work to continue. Roberto Guzman, Marco and Miguel and his crew were invaluable to us. They worked so hard every day to make sure all the elements of our project were completed. We knew we were in good hands and we were reassured that they would be the work done. Thank you for everything!

After seeing my review, Roberto contacted me and wanted to make things right. They came out…read morequickly and finished the job and fixed any issues. And he's been helpful in finding a match to flooring that got damaged in the process, which I greatly appreciate.

Absolute Pros. I am in the middle of using Powerhouse for…read morethe second time. Several years ago a branch tore a hole in my roof. I would have been happy with some cleanup and general repair. Powerhouse worked with my insurance company and got asbestos abatement done, helped redesign weak initial construction, and made sure I got every bit of the work I needed. In the past I would have taken whatever the Insurance Company offered and tried to do some of the work myself. They did it all for me, kept the rest of the house completely clean and worked with us to keep us informed along the way. Four years later a giant tree fell on my garage. I called them right away. They have had roofing specialists, engineers and managers out to review the site and are pushing to get everything properly paid for. In the middle of everything else 2020 they are still the total professionals! Call them and sit back and relax!

The purpose of this letter is to Thank you and your team at Powerhouse and recommend your firm to…read moreanyone in need of restoration or remodeling services. You and your project manger Jim provide the highest possible customer service and your team of specialists are outstanding in their respective specialties. My story began with a leaky pie just before Christmas. We had a pipe leaking into our downstairs bathroom area where we used the space as a family room and office. I have a friend who is a plumber, he took a quick look at and told us not to use water upstairs and he was coming back on New Year's Day. He came an opened the wall and told me we were going to need a restoration company as the water damage would be severe. He called you and you showed up two hours later New Year's. That was impressive. You instructed me to call my insurance and make a claim. You were confident the damage would be covered under my policy. I did that and on January 3, the adjuster called and was coming in two hours. I sent you a text and you replied immediately and would join the meeting. You knew the adjuster, and I am sure that is not a standard service you provide, it was an immense help. In subsequent conversations, you told me he was a good and fair adjuster. He told me you were an honest and highly professional organization We had a preliminary estimate and approval to proceed in less than one week. During the process, you updated the estimate and got approval as more damage was discovered as we peeled the reconstruction onion. We held a call with you and myself and my wife, where we discussed the type and selection of material we required. You got them approved and coached us a flooring and, tile, paint, and carpeting. The project began with demolition, proceeding to asbestos removal, to reconstruction. Each phase was completed in a timely manner and each service provider was courteous, professional, and highly competent. Any glitch along the path was resolved by your project manager, Jim. A great guy. The project took about 30 days from the start. The result was a beautiful new bathroom, a new asbestos free area and new carpeting. Thank you. If anyone wants to call me for reference, please give them my number. Rich

UPDATED: Owner…read morecalled and totally turned the ship around. 5_*** Similar experience with customer service. Not a clue on the industry. They wanted $100 to come to a fire job that's 4 blocks down the street. Going elsewhere.

I would not recommend them! Oscar, the project manager, struggled with communication and handling…read morethe job effectively! Don't waste your time and money!

I contacted SERVPRO of Evanston due to flooding in my basement from recent storms. They had workers…read moreat my house promptly and everyone was very nice to work with. I would definitely recommend to anyone who asks.

My upstairs neighbor's kitchen sink started leaking due to a broken pipe. My damage consists of a…read morewet ceiling and wall. After the emergency was over, my insurance Co. said 'talk to your neighbor' and the neighbor said 'call your insurance Co. I did get his phone #, and when I heard pounding upstairs a few days later I called him. Due to English not being his 1st language he handed the phone to Luis, the repairmen, he gave me all the information I needed phone#'s, claim#'s, names & company agent. That's when I finally was heard. As I was looking for someone to do the work, naturally chose the 1 person who went out of his way to help me. Luis and his partner Daniel. They started this morning and they're knowledgeable, polite, respectful & on time. I'm so happy I chose Servpro.

called for a flood cleanup, and they had a crew out right away. They worked with our insurance…read morecompany for a speedy approval, and estimates warfare and precise. Jobsite was restored ahead of promised timeframe I would recommend their services to anyone

I think Servicemaster may have finally gone completely out of business. I tried phoning them on…read moreseveral different numbers they have listed, and none of them even ring, much less pick-up. They did damage to our property, and we are trying to get it resolved. I did enter a chat on their web site, and the chat bot affirmed they are still in business. But still, no phones are answered or even ringing...So I'm thinking chapter 7 has come knocking on their door, and we damaged customers are left hung out to dry...

We needed mold remediation as a condition to sell our house. We contacted the CleanUP Guys, we…read moresettled on $800 or so for services, and they were able to resolve, remove, remediate the patches of mold in our basement within 1 business day after the initial site visit. They provided a mold remediation certificate shortly thereafter which served as evidence to the buying attorney that we handled the mold in our basement. We are happy customers. Recommended!

Needed the drywall dust and joint compound ash removed from my concrete basement floor. Prior to…read morecoming to my home, I sent photos of the job. A company employee power washed and scrubbed the floor. The job took an hour. After the floor dried, it still looked the same! The ash was still on the floor. I could have done that myself. I was under the impression that the residue would be completely removed. Why didn't the employee say, "Sir, this floor needs to be stripped and chemically treated." Extremely disappointed. Customer beware.

My neighbors had hired Castino to do some projects around their home in preparation for an upcoming…read moremove. I was able to observe, first-hand, just how careful and thorough their team was prior to calling myself. Because of what I observed, I chose to call Castino to get an estimate to do some power washing. Their price was fair and they were able to come as soon as possible. Teddy was on time, extremely professional and very efficient. He paid attention to detail and took him time cleaning the stone all around our home. He also did a complete inspection of his work prior to leaving for the day. The outside of our home has never looked so clean! I would highly recommend Castino to others and I will use them again for future projects. Thank you to The Castino Team! Carey Wilmette, IL

Castino did an amazing job repairing water damage on our plaster ceilings & walls. Alberto came…read moreout, explained the process, and let us know we would need to be out of the house during the repairs due to all the dust, fumes & the need to cover much of the furniture in the house to protect it. Alberto & his team were on time, they finished before the estimated date of completion, and the ceilings and walls looked brand new when they were done. They also painstakenly protected all our furniture and belongings, and put all the furniture back in place exactly where it had originally been prior to the project. They left our home spick-n-span and much improved.