I waited several weeks before writing this review because I wanted to give the company an…read moreopportunity to make things right. Unfortunately, after being ignored for weeks, I've given up hope that they will. They came to our unit to perform mitigation work after water damage caused by an upstairs neighbor. When they finished and left, we discovered that the cover for our ceiling fan junction box and one of our light fixtures were missing. I contacted them within an hour of them leaving, and initially they were responsive. However, they repeatedly sent me photos of an entirely different light fixture in a different room of our home (our kitchen instead of our living room) and insisted they hadn't removed anything. I explained multiple times that they were looking at the wrong room, and I even sent my own photos, but they continued to insist they were correct. Eventually, communication stopped. The supervisor, Aldo, called me once, but I wasn't able to answer immediately. I returned his call and sent a text within an hour, but I never received a response. Despite promising that the light would be replaced, I've been completely ignored ever since. We are now left without a light fixture and have to purchase a replacement ourselves and pay someone to install it. The lack of accountability and follow-through has been extremely disappointing. I understand mistakes happen, but ignoring a customer instead of resolving the issue is unacceptable.

Avoid to save your sanity. Dreadful experience throughout a long drawn out rebuild. The mitigation…read moreteam was acceptable but the rebuild team was an utter disgrace. Never ever again.

When we check and hired them they were averaging 3 in June of 2022. They must have mitigation…read moreexperts in order for these none yelpers adds to be 5 stars. They subcontract out several of your projects bexuaee they don't have the man power. Anyways if you want the owner wife showing up to pack out your belongs in a Porsche Taycan then this is the company to hire. ( that was a red Flagg). She was nice and her work crew was better than the basement group staff. Then they will loose your inventory Sept 2022 request to return all my stuff back and return it in pieces 2 years later. Call them or email and you get responses back months later. And then no communication till they take you to civil court. While I was nice and gave them 35 k to start the job with one page invoice. Then the insurance company is telling me my deductible was placed under one of there sub contractors they had our contents removed. What a joke. Well if you have a fire and want a company that hires people than have poor work ethic this is them. We terminated them because of gross mis -management. Asking to move back in our home and the owners decides to go to Poland. Then when they return to they used the excuse they were @ there lake house. While State Farm left us @ the hotels. Moving forward. They never gave itemized bills just money they could attempt to extract from State Farm. Be weary of what u sign with them. Also look up how many people they have take to civil court. I have videos and pictures from our surveillance caneras of the staff coming around after 10 am. Taking long lunches in the park. Sitting idlinggggg g the master group trucks. Coming back in the house after lunch work for about less then hour and then head back to Barrington because of traffic delays. Keep away from this company. Billing !!! they will attempt to bill your insurance and if the insurance denies them they will go after you. Without even provide a billing of what they actually did. They will damage your belongings more so than any natural damages such as a fire in a home. If you value your home than there is no value to this restoration company.

Contacted Master Service due to a flood and they responded immediately. Rep and staff were…read morefriendly, informative, professional and thorough. I was very satisfied and recommend them highly with no reservations. In addition, I felt the service was very reasonably priced. Thanks to Master Service, my concerns with water damage has been alleviated. RA

I had damage sustained to my property due to high winds. He was recommended by the public…read moreinsurance adjuster I hired. He did the mitigation for the water damage. Threw out 20+ bags of debris in my backyard. The insurance did not make payment until 4 months later. I gave him his cut of $19000 which he came immediately to pick up the check. He threw out the debris 1 month later. The debris attracted many rats in my backyard, and my lawn was destroyed. I kindly asked Kevin to fix my lawn. He said he would. This was back in June of 2024. I called him multiple times, he would no longer answer or return my calls. It is May 2026 and my lawn still has not gotten repaired. Kevin fix my lawn now!

Kevin was very Professional, him and his crew did a excellent job in my attic at a affordable price!read more

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

Please do not use Nat-Cat Inc., / Restoration out of Schaumburg. The owner is Miguel Ramirez. We…read morehave had the most agonizing experience and now need to go through it all again because they did not restore our home, instead they damaged it and left work unfinished, abandon the job. Total scam artists, shotty work, unprofessional unskilled workers, invalid workers, constant deceit, misleading, acts of fraud, website is 100% misleading. Icing on the cake - insurance referred us to them so we thought we were in good hands. Just trying to save someone else the hardship.

So we have had a sewage backup in my home and unfortunately my homeowners told me they work with…read morethis company called national catastrophe. I said ok I looked at that review my insurance adjuster had issued and part of the check belonged to me. They had an addendum for the opening and closing of the concrete which I believe was $2300. John turner said I should hand him the check plus my deductible and if there was anything left when they were done I'd get my portion of the check back via check or cash (strike 1) All the floor got cleaned the paneling and drywall cut, I'm assuming the framing cleaned as well. Concrete poured, dumpster filled. Dehumidifier going. I received check from insurance company and told john turner I had to send it which I overnighted it to my mortgage company and he said and we gonna keep charging and keep going. Friday was the last day their crew was here, Saturday they poured concrete (paid $700 for outside concrete guy, (said concrete would be completely dry I. 24-36 hours) charged me $1000 for making a phone call) nobody came Monday Tuesday Wednesday Thursday Friday Saturday Monday then a lone woman came prolly to clean up dust from concrete work. Nobody told me nothing that nobody was coming out for over a week. Strike 2 and 3. This Job started end of October my house is flipped upside down inside out. Their crew I understand in and out they propped screen door open but for like 3 days while taking out trash left the prop on and unfortunately bent my rear screen door. I'm hoping they sell the door closer at Home Depot because it's completely bent. I told them if they are waiting for the check to complete the job then don't come back. I don't pay my auto mechanic before they do repairs. I don't pay carpet cleaners before they clean carpets. Why would I pay for a $19,000 job + after deductible when the demo isn't even completed. Hell they didn't even tear the carpet off the stairs. I'm sure I paid for the dumpster. I received check on Saturday deposited it cleared on Wednesday. John turner picked up check for the demo work they did (over $7000) picked up check and told my wife the dumpster was being picked up tomorrow. Is that his call? Or is it because he was fired for job abandonment without telling homeowners hey we're not coming back for over a week (not the week of thanksgiving probably 2nd week in November) Don't get me wrong they did a phenomenal job with the demo work. Just to much negatives to continue with this company. I got guys coming out to hang drywall at $16 a sheet. Flooring im gonna do as well as painting. Gonna have to order a new dumpster and pay for another 1 because NatCat thinks my adjuster is their liaison and my adjuster is gonna contact me. You'd think you open your home to this company and homeowners have your company here when homeowners aren't home but do not have the decency to say hey Mr---- or Mrs ----- we ain't gonna be here next week. I got nothing but crickets. Then once paid they call to pickup dumpster and yet leave garbage bags of clothes trashed still in basement.

Words cannot express how grateful I am for this company. After receiving water in my basement, I…read morecalled the insurance company who promptly told me I wasn't covered for the loss. Then I called a big chain water restoration company who never showed up after I told them the loss wasn't covered. The worst part was they continued to tell me they were on their way! I came to YELP, saw all of the excellent reviews for 911 Restoration and I called them. 911 Restoration showed up on time, quoted me a very fair price and did an excellent job. Ronnie, the manager, is wonderful! This company was responsive and cared for my property as if it was their own. They were extremely thorough. They truly go above and beyond. I'm so thankful to this company for making a truly difficult time more bearable. I would recommend them to anyone that asks.

I've had several house "crises" recently, the latest being a flooded toilet on the first floor…read morespreading into a sizeable chunk of my basement. I called 911 Restoration first thing this morning. They responded almost immediately, and a team was at my home in under 2 hours. They were quick but thorough, and after inspecting both impacted areas, they gave me the best possible news: I'd be okay with just some minor DIY (pulling baseboards--totally something I can handle) and fans. The visit cost me nothing. Very professional, efficient, and friendly. So very much appreciated their assessment and advice, and the truly free estimate ensures I'll refer them to others and call them with any other needs. Thank you!

My upstairs neighbor's kitchen sink started leaking due to a broken pipe. My damage consists of a…read morewet ceiling and wall. After the emergency was over, my insurance Co. said 'talk to your neighbor' and the neighbor said 'call your insurance Co. I did get his phone #, and when I heard pounding upstairs a few days later I called him. Due to English not being his 1st language he handed the phone to Luis, the repairmen, he gave me all the information I needed phone#'s, claim#'s, names & company agent. That's when I finally was heard. As I was looking for someone to do the work, naturally chose the 1 person who went out of his way to help me. Luis and his partner Daniel. They started this morning and they're knowledgeable, polite, respectful & on time. I'm so happy I chose Servpro.

This is the worst SERVPRO Franchise out there, corporate should be very alarmed and worried yet…read morealso did nothing when I filed a complaint. I contacted SERVPRO to clean a rug, I had water damage and when I called I was assured by the woman that they would be able to handle my situation and clean my rug. They came and took our rug, my husband pre paid- FIRST RED FLAG. About a week later I got a call that the rug had been damaged beyond repair while cleaning.. they offered to drop the rug back off for me to look at. The guy who brought the rug wouldn't carry it into my basement, he asked me to help him! It was so beyond unprofessional when I had made it clear that I was unable to help since I am injured. The guy handed me a check for the cleaning and left. When I contacted SERVPRO to tell them what had happened they tried to say the guy had slipped when he initially took my rug from our property which is a complete lie because my husband watched him carry it out. SECOND RED FLAG. I don't know what kind of business William Boyette and his wife are trying to run but it's clearly a scam. DO NOT DO BUSINESS WITH THIS FRANCHISE. They have refused to compensate me for my damaged property so I'll be forced to report them to the BBB and seek damages myself. This is the most unprofessional business I have ever dealt with.

We were blown away by the 1st Choice team. Everything we needed was taken care of, starting from…read morethe office staff where , Ana and Leslie responded to our emails and any issues we had. Samantha also helped things run smoothly on the office side as well. Mike and Jason created the estimates and made sure that we had all our bases covered. Mike was diligent with the matterport and explained the steps of the 1st Choice process with us. We were blown away by the contents department manager Ricardo and his crew Julian and Jeannette. They packed up almost the whole house and made sure that everything was labeled, organized and then put back in the proper place. We wouldn't be where we are now without the help of Roberto Rodriguez. He was the first person to show up at our home when we frantically called once we saw our water damage situation. We knew we were in the best hands and that Roberto and his team would make sure that everything was dry before the next work to continue. Roberto Guzman, Marco and Miguel and his crew were invaluable to us. They worked so hard every day to make sure all the elements of our project were completed. We knew we were in good hands and we were reassured that they would be the work done. Thank you for everything!

After seeing my review, Roberto contacted me and wanted to make things right. They came out…read morequickly and finished the job and fixed any issues. And he's been helpful in finding a match to flooring that got damaged in the process, which I greatly appreciate.