The customer service is really subpar. Given the cost of their products you would think the staff would be at least somewhat helpful. Our electrician eventually had to call and ended up on hold for 30 minutes. Hopefully the hot tub is light years better than the buying experience. read more

I'm so frustrated and upset with everything from the sales to service. Salesman out and out lied to us once we told him we had decided to buy from a different place. He guaranteed us that this one could be DELIVERED within 4 weeks, added a couple boosters and we also paid an additional 1500.00 for the stereo sound system, Bluetooth etc. When we heard nothing after 6 weeks we called and had trouble getting anyone to answer questions. We were to get a call back that didn't come. We called again 3 times and finally got a call saying they'll check into it. Another 2 weeks go by and they now it's been 10 weeks, they say we are 5th on some list! No idea of when. I told them to cancel the whole thing. We could have already had the other one for 2 months and clearly we had been lied to. He told me, "you cannot cancel any order with us, ever." I said we didn't get what we were promised and he eluded that no matter how long it takes we're stuck. I wanted to cancel just because it felt like a trick.... say anything, get your money and if it takes 8 months, too bad. When it finally arrived it came with no working stereo system, no boosters that were to be included and phone calls to try to figure out the sound system were ridiculous. No one knew anything, call back Etc. Finally we called the manufacturer and they told us to have them send a tech to look at it. The tech shows up, Jacob M. Rude, rude, rude. When I asked him a simple question he was extremely annoyed and then I asked why he is so rude and he said, "if I'm friendly people want to to me about their hot tub and stuff I don't care about". I said, you should still be friendly. He then asked me rudley if I wanted step by step narrative of each detail he was doing in an extremely patronizing manner. Sure enough the sound system was dead and they have to now order the part, another wait. Hopefully they have SOMEONE in that whole place who won't be rude and will show up to install sometime before next year!! No date for the expected part can be 2 days or 2 weeks, which I'm guessing if it's like all their other estimates could mean 2 months. The rude people, lack of responses, lying about delivery date by MONTHS when he knew that was our motivating factor, telling us no matter how unhappy we were we couldn't cancel a 20,000.00 product that hasn't even been sent out, no one knowing anything when you call with questions, store staff unfriendly, devoid of any knowledge, long time to return calls, Rude service people Sent to our home we would NEVER recommend Master Pool and Spa TO ANYONE. We regret purchasing from them. We still have a non working stereo system at this time but I was so angry at the utter disrespectfulness I had to do this immediately. I almost Never send reviews but if I had read all the negative ones here first I could have saved us a lot of bad feelings. I WITHOUT HAVE PUT 0 STARS IF IT LET ME. read more

I LOVE BEING LIED TOO!!!! DO NOT DO BUSINESS WITH THESE PEOPLE!!! Called and scheduled an appointment with Sam from Master Spa on I-394 in Minneapolis MN. Sam was supposed to show up at 6 pm on a Friday. We were trying to deal with moving into a new house, ye, we re-arranged things to make this happen at that time. We sat around for an hour. No Call No Show. Went to the store on Saturday and "Oh there was a customer and couldn't make it, and he should have called. oops" Ok, so Sunday at 5:30 pm, I asked that question of him twice! Again we sat around waiting when we had plenty of other things to do. 5:29 get a call and "Oh he's got a dinner with his grandmother and can't make it." What a bunch of unprofessional liars! Again Do not trust these people to be professional or tell the truth about anything! read more

So far the experience is the worst!!! When they delivered the Spa, their delivery service said they don't remove the trash!! WTF!! After the install and set up we have had nothing but issues... it's always throwing over heating codes and it shuts off every 10 minuets. The skirting around the tub was cut to short and looks terrible. It's missing one of the main water flow pieces at the bottom of the spa. Their service department never returns calls or responds to emails. This place has the worst customer service I have ever seen. We have had the Spa now for 2 months and the problems still exist!! Its kinda funny because on their website it says how they have excellent customer service!! Yeah right!! Good luck if you ever try and call them, you will always be forwarded to a voicemail...!!! read more

We meet Brad & Gregory at the "Spa Swim Spa" Alameda Fairgrounds. It was all going okay while we spoke with Brad, until we started asking about prices & maintenance/services IF something goes wrong...that's when Mr Gregory came in with his gold chains, gold bracelets, and matching gold rings, stinking of cigarettes, with his pushy selling attitude. We told him we were not about to make a decision and hand over thousands of dollars without 1) researching the company, 2) researching the product 3) pricing 4) if it fits in our home. For a few minutes there it almost felt like a hostage situation when he wouldn't let us leave for about 10 mins & told us we can talk to each other right there at the Fairgrounds, That's when my kids freaked out a lil & i knew this was a bad idea. ----------------------------- & now, after researching this place... we are counting our blessings. These guys are simply gipsy dealers throughout the country for Master Spas. Their business cards are very deceitful, look up all their phone numbers. Do your research before deciding anything with these people. Plus, they are able to hide well cos of their original location outside of California. (Mind you the commercial is extremely deceiving when they say "100s of spas!!!") Dishonest, pushy business. RUN! read more

Purchased spa; delivered damaged product. After a year of chasing and assurances they would take care of it issue not addressed. Stay away from them and purchase local. read more

The Fact is I paid $28,000.00 for a new undamaged swim spa and it was delivered dirty with interior exterior damages, missing parts, jets malfunction and a leak... a consumer nightmare! The interior is So weathered that even the bottom T logo sticker is peeling off! 4 parties already verified the damages but master spa just wanted to use their warranty as smoke screen to repair and replace all the damages. my point is this, I paid $28,000.00 for a new undamaged swim spa, not for a refurbished damaged swim spa! It's been months since my purchase and all I got was an insult to my intelligence with a run around where the corporate and the dealer were pointing fingers at each other, then both pointing fingers at warranty as the solution. Get this if I wanted a replacement, I have to pay extra $$$$ in replacement fees which my attorney told me is illegal for them to charge me! Honestly as a consumer, I have never experienced this level of fraud! Im in a dispute for full refund because my faith in this business and product is zero. If its like this from the beginning, I'm horrified of the future if I kept this damaged spa. I ABSOLUTELY without a doubt CANNOT recommend this business/product ! read more

Worst customer service ever!!!! The spa was 4 months later than promised and didn't come with all the equipment promise! the company treated us like we didn't matter and failed to remedy the situation. so upset that I wish I could give it back and go with something else read more

I purchased a spa at the Canterbury Park Spa Pool and BBQ Show on 9/2/2019 for $8917. When I got home, within two hours, I realized the tub was to big for my deck. I immediately called Austin who sold me the spa and told him I had a problem. He did not return my calls. So first thing in the morning, on 9/3/2019 I called the number on my receipt for Master Pool and Spa. I then spoke to an individual who told me that THERE ARE NO REFUNDS!! I explained to him that this hot tub was to big for my deck!! He said I would have to purchase something else from them. I told him I didn't want the smaller tub, the deal I had made was for the 84X84, not the smaller tub. He told me if I didn't get the smaller tub, he would still be keeping my money. I asked that they cancel this order. I should have 3 days to cancel the order by law. and he just refused to refund my money!! It has now been weeks and still no refund for something I never received and do not want to receive. Please never buy any product from these individuals or there company. I understand why there are so many complaints about this company. read more

Update: December 8, 2020 sent Travis and email saying it's been a few weeks since spa was in Washington any word on when it will be delivered? He responds "I will call you this week to get it scheduled for next week" It's come and gone and no call...... read more

Do not make the mistake of buying from here!! They do not provide what they claim and will NOT return or refund your downpayment. They try to sell you an overpriced tub that is poor quality and you have to negotiate a price like a car with a sales rep and then a very shady manager. I've heard nothing but bad things about these spas AND the people!! read more

Bought a Master Spa Trainer 19D from a road show in SW Washington. The salesman was a guy named Travis. My wife and I were walking the show and decided on the 19D and felt very comfortable giving them a payment of over $8000.00 on site to start order. We were told by Travis that current delivery times on our unit would be 4-6 weeks. At most 6-8 weeks. He said our manufacturing facility was up and running full speed as they are considered an essential business because of their medical manufacturing needs. Also said they just had show in Seattle and all those tubs went out no problem. Ok keep in mind I bought this tub right in middle of COVID on August 8, 2020. I felt it was off but not unreasonable and verified multiple times with Travis. I really wanted the unit in place for Thanksgiving. Oh and the whole time you are there and talking and write up contract they make you think you are buying direct from Master Spas and it's really just a dealer named Master pool and spa. Really shady there if you ask me. I'm surprised that Master Spas lets them do this. Anyway I have to call this phone number in the next couple weeks to give the next $8000.00 plus because the plant will not let the unit ship until you have these 2 payments in. So I did. They mentioned at this time no delay in shipping. Well I spent a great deal putting in slabs and electrical for the unit at an extra cost to get them done earlier based on their delivery times. Keep in mind I have one piece of paper on this transaction from the day I bought it. No follow up contact in any form. At 6 weeks I call Travis and he tells me tells me to call the company they will have the info I'm looking for on delivery. I call Master pool and Spa and they tell me that the units are delayed a little now 8-12 weeks out but my unit is in production. At 12 weeks I call Travis. Guess what, no response or contact from the sales guy. It's now going on week 14 with still no answers. I would and never will do business like this again. I hear the Master Spa is a great unit and can't wait to receive it but this has been a nightmare. If I could buy my unit from another more reputable dealer I would. Just check out these reviews from people and other sites. Buy the unit somewhere else. I'll review of unit on the Master Spas site but as for the dealer here never ever again. They lied and lie to cover their lies. they play games and lead you on. There's zero customer assistance for most part. No followup or follow through. I'm actually concerned for what I'm getting in to. I can't wait to see how, if and when it gets delivered. Oh and a no cancellation policy too boot. read more

Master Pool & Spa - Notice the swim spa pad in and ready. - Hot Tub & Pool Near Me - Minneapolis, Minnesota

We purchased a Michael Phelps swim spa from Spa Pool and BBQ show in Reno Nevada known as "MASTER POOL AND SPA". The spa company hired, "PLAN B SPA DELIVERY SERVICES", the swim spa was delivered at 5:30 PM on Saturday February 23, 2019. The two movers had to move our existing Jacuzzi in order to install the swim spa. We asked them ahead of time if that would be a problem and they said it wouldn't be. As they were moving the Jacuzzi, it struck a part of the concrete causing a break in the corner right panel and when we tried to fill it up it was leaking by the heater so a seal was also damaged. The Jacuzzi is under full warranty and is already in process of being repaired. The movers from Plan B were nice and saw the damage and immediately contacted their boss. They told me to take pictures and to call Mike and they would take care of it. Mike stopped answering the phone and passed the buck back to Master Spas. We tried calling several people to help direct us and we got number after number to call. We finally called and spoke with Kevin (Master Pool and Spa) and also called and spoke with Mike (Plan B Spa delivery services), both of these men were extremely defensive, cutting us off before we could even finish our sentences and asking continuous questions in order to say that they aren't going to do anything and they aren't responsible. It quickly became apparent that they assumed that we wanted money for the repair by the questions they were asking. My intention for the call was to let the team know what happens when you leave the Event Center. Given the quality of the product that was purchased, I truly thought I was doing a favor in letting everyone know that the experience falls short of MASTER POOL AND SPA'S core values. You know what would've been GREAT? If someone would've said, "sorry about that experience, how can we work together to turn this around?" Instead of pointing the finger at everyone else and not taking any ownership in resolving the issue. We will be out $90 for a service visit and the panel was $75. The rest is warrantied and will be changed out without cost. Great service starts with the statement and can only be maintained by your people. Any one of the phone numbers we went through could've taken down the information and helped us navigate the process and called us back with a resolution. Asking probing questions such as, "when did you drain the Jacuzzi?" It probably froze over. "Saying, it was probably broken before!" So conclusion, we bought a $26000 swim spa and set you up to move our Jacuzzi to get $165. Pretty sad when you think about it. But that is how I felt. I've attached your Company pledges and 100% satisfaction guarantee for a reminder to what your mission statement is. The shame of it all is, I like the swim spa very much. I don't appreciate the service from any of you and resent Kevin cutting off my questions and having the nerve to call me rude. I had a right to be angry and the right thing to do would've been to let me vent and to make it right and uphold your pledge. I hope you recorded the conversation. Listening is the key! OUR PLEDGE ________________________________________ Plan Spa Mover was created to provide superior service in the moving industry to relocate, dispose or deliver your spa, Jacuzzi or hot tub. Our goal is to protect your valued investment and we have experienced professionals ready for even the most difficult moves. PLAN B ________________________________________ From a service call to a full relocation and electrical install. We treat all our clients with the utmost courtesy. We do what most other spa say can't be done, We will do our best in finding the best solution to make it happen and save you the most money possible. From within the state of California our home state to across states Plan B Spa Movers can provide you a stress free spa move. We offer spa relocation, spa delivery, spa removal, service calls, electrical removal and full electrical install. Certified and insured. CONTACT INFO Master Pool and Spa in committed to 100% customer satisfaction. Please call us, email or use the contact form below with any question or concern. After reading everyone's brand performances.......RATE yourself. Respectfully, Tonne Carr Michele Youso read more

bought our hot tub in fall of 2019. Sale of my hot tub was great and we love the tub we have, but the customer service for warranty issues and service is terrible. I put in a service request nearly 2 months ago. First, there is no one in the service department to answer your calls so you have to leave a message. Second, you have to fax them your credit card information in which you have no idea that they receive and 3rd, they may or may not call you back. After almost 2 months of calling them, I finally recieved a call back. The man was incredibly rude to me, told me he's too busy to call people back and then hung up on me. We've been without a working hot tub for 2 months, we have to install the new part on our own and we will be lucky if it arrives in the next month. I understand the delay on parts but the lack of service and the complete and utter rudeness of the guy that I've been dealing with is unacceptable. Not sure I'd recommend anyone buying a pool or spa from Master Spa in the future. read more

This is one of the worst businesses I've ever encountered. Service is horrible, customer service is horrible. I may consider trashing the tub before I ask them to repair this tub. From the first call where everyone was rude to the service tech Jake who did not even get close to resolving the issue and was sure to be snarky on the paperwork... read more

We bought a Twilight 8.25 hot tub. One of the more "high end" spas. #1 when delivered it came missing a filter. When I went and got the filter and tried to screw it in, the hot tub end of the threads were crooked. When I inquired about this, I was treated like an annoying idiot. "They're not supposed to be perfect, and it doesn't matter". So right off the bat you're telling your product quality is not something you care about. #2 When we use the hot tub in weather cooler that 45 degrees, the hot tub won't maintain the temperature. Within 2 hours the temp has dropped from 104 to 98. When my husband inquired about this he was told that can't be. Then once he finally convinced them he wasn't lying, they told him he would have to purchase a second heater from a third party company and install it himself. #3 The first time I drained and refilled the hot tub (following the manual on how to do so to the letter) the GFCI trips after 30 seconds. They told me I probably just got water somewhere that is making it trip and to let is sit a few days. "This is pretty common." How very reassuring right? Well it didn't work anyway. So then I had to fill out the warranty form. Then After I did that, they want me to fill out a word document with my name, address, and credit card number on it, then email it to them. I'd prefer not to have my credit card number in such high security "document". I want to buy a second hot tub for my cabin, and you can believe it won't be a master pool and spa hot tub! read more

I just purchased my second spa from Master Pool & Spa. I went 6 months in between owning them (I moved from the Midwest back to the west coast). John at Master Pool & Spa happened to be at an event 8 minutes away from where I moved. Went in, found my spa, and ordered it. Lou with delivery was so careful in removing the old tub from my new home. He was meticulous in cleaning the new area for the tub. A few days later (last Sunday, due to electrician timing) I had the new tub running. The design enhancements are fun - I love the new waterfall look. The seat for my back looks like the eye in Monsters Inc - more jets than you think you could use. But, I am back to walking without pain, forgetting about my planter fasciitis for the day. I feel so much better I had to stop to write this review. Thanks to the whole team at Master Pool & Spa for doing what they do for their consumers. In case you are questioning this - I stand by this review as an individual that knew nothing about these spas 13 years ago - i have no family affiliation nor any affiliation to this company other than their product has helped me function again physically after being hit by a wave runner 15 years ago. Any questions, just ask! I'm Cyndi Janni of San Diego, CA. read more

5 emails, 3 phone calls, and 2 stops in later, I was told No we will not service the spa that we installed! This place is also not BBB certified because they get so many complaints. There are much better placed to work with. read more

After purchasing a hot tub from Master Pool in August 2013, we were told it would be six weeks before delivery. They were quick to call and arrange for financing, and than it was 8 weeks before we heard from them again, and when we did it was to inform us that we had to take delivery within a small window of two days or wait another 6 to 8 weeks. After talking to the manager, who promised to call us back, and didn't...we spent nearly an entire day tracking down where our hot tub was, only than to be lied to by the manager again! They may have a quality product, but the leadership in this company needs to be replaced. read more

Have had no problems with the spa we bought here, nor the install. However, has been a pain to buy supplies. The store is not open when it supposed to be. Been waiting a bit again today. No apologies when the door finally opened 15 min late (vs web site time of 10 - phone message says 9 am). Will be looking at Amazon to buy supplies from now on. read more

I bought a swim spa at the Pool Spa & BBQ show in San Diego. The salesman Chris was great. He took his time and it answered all my questions. I appreciated him telling me in advance what I would need to have it installed. Delivery was a breeze. Very professional. I love my new swimmer, and wish I had done it sooner. read more

We were initially really excited about the spa that we ordered, especially since we were told we would get the tub within a couple of months vs a year from other dealers. Our spa came very quickly (4-5 weeks after purchase) and was delivered to our home over a week ago. It was a little frustrating to have to review videos for how to get the spa started up but it was obviously doable. Our spa was filled and I thought I had everything going correctly. Shortly after I set the time, a "communications error" popped up which informed me I needed to call for service and I am unable to do anything else on the touch screen. I contacted the store and spoke with a male who had zero idea what to do and told me I needed to register my spa before they could help me. I went online and registered the spa only to find it showed it was already registered (I did not register it prior). I called the store back and and spoke to the same male and told him what was going on. He told me I needed to call customer service and provided me with the number. Of course when I called they were closed. I called the store back and left a message for service who got back to me a couple of days later, saying I should trying switching the power off and turning it back on (already tried that) and they would get out to our place as soon as possible. I also spoke with someone in sales who said they would have the service people get this taken care of for me. I haven't heard anything else and still have a $15,000 spa sitting in my backyard filled with water and unable to be used. Not impressed at all and will never recommend this company to anyone looking. read more

We bought our spa here and while we love the spa the customer service is not great. After 5 months my spa pillow started peeling and they asked for a photo. They informed me it was from the chemicals, though the website stated the pillows were made to handle the chemicals. When I insisted it be replaced under warranty, the staff did not respond to my email. read more

DO NOT BUY ANYTHING FROM THIS COMPANY JOHN ERICKSON IS A TOTAL SCAMMER AND LIAR He will tell you about their great customer reviews and outstanding service while he sells you a overpriced spa with 5 yr warranty and chemical free spa which you will never receive in writing until your spa is delivered with chemical pack and copy of 3 yr warranty from spa manufacture which will not warranty the spa that MASTER POOL and SPA sold you The name sounds the same but it is not the same company the reps claim to be selling for. Everything about them is a scam and there is no way to contact them read more

I purchased multiple times with this company and never had any problems or issues. This is a well made All American Made product. I wouldn't go anywhere else knowing that I purchased from a well represented Manufacturer and any great service Department. read more

I went to a show and was very interested in a Spa I spoke to a salesman Ryan Johnson after talking with him I told him I wanted to make sure that my wife who was away at the time and also I wanted to make sure that the space would work where I had the plan to put the hot tub. Ryan was very pushy about getting me to put a down payment on the tub after reading the contract it said no refunds I was apprehensive about signing the contract and Ryan is shored me that if the tub didn't work out I could get my refund back. So I believe him and went ahead and gave them $2000 never ordering the tub at the time when I realized that the tub was not going to work in that space I informed the company that's when things started getting ugly. This is been an ongoing situation since April and today they refused to give me my money back they told me too bad you signed the contract. I spoke to the manager/owner whoever he was very cocky arrogant all about money and didn't care about customer service whatsoever. He told me if I ever wanted order a tub my $2000 would be there hey read more

I have been told several stories and am not happy with the purchase so far. Going on 8 weeks and still no hot tub. At this point I still have no delivery date to anticipate. I keep getting told I will get a response and nothing. We fell into the good price at the show, but the service from the company has been the worst. If I don't get a response today I will seek out the BBB and get my down payment refunded. read more

We purchased our Master Spa Twilight 8.2 from this company in Dec 2017. I spent over a year researching hot tubs and decided to go with Master Spa. I have been satisfied in my dealings with Master Pool and Spa and I was always able to speak to someone there at the company if I had an issue or concern. The price was several thousand below the MSRP ( and several hundred below the event show pricing) and we got several upgraded items at no cost. The only issue that I had ( and it was no fault of MP&S) was that once the spa was delivered from the factory to the installers it took several weeks to get it to me. I've used the spa almost every night since we received it and I'm very happy with my purchase. read more

Purchased a spa and was told it would have to be delivered within three days. Three weeks and multiple calls later my spa was finally delivered. Once the spa was put in place I was told the cover was not sent with the spa as well as the start up kit. I was told the cover was rush shipped and would take a week to get to me. Two weeks later and I'm still waiting for the cover. Multiple calls are being made to Master Pool and Spa, but keep being told different things. No one can provide a tracking number and it's being shipped directly from the manufacturer. I have called the manufacturer and the shipping company I was told who was shipping the cover and both of them have no record of anything being ordered or shipped to me. My calls are now not being answered or returned. This has been the worst company and customer service I have ever dealt with. Still waiting... read more

DO NOT BY A SPA OR USE SERVICE FROM MASTER POOL AND SPA. There service department is absolutely terrible. Nothing even close to what I have experienced in the past with any other vender for anything I have ever bought or had service for. I requested an "overall maintenance check" for my spa with special attention to electrical and the core brace. You are required to reply in writing the service you request, which I did, then speak to the service manager to explain it, which I did, then speak to the tech on the phone, which I did, then explain again what is needed when the tech arrives. Every single time I was clear that I needed an overall maintenance check as my spa had not had service in at least five years. The tech still only did the electrical check, but even worse over-tightened a screw for exterior house - cracking it, and didn't check the cover brace which malfunctioned immediately after he left and now can't close. I emailed the service manager with pictures of both issues and he said we won't do anything because you just asked for "an electrical check" and the crack was already there. I reminded him that I have in writing that I requested an overall maintenance check and that I have pictures of the crack and there was none there before. He said for me to "back the screw back out". I said,"so you are not coming back to fix these problems" and he said "no they are not our problems". At this point I realized I was getting nowhere with this guy. Absolutely terrible service!! DO NOT BY A SPA OR USE SERVICE FROM MASTER POOL AND SPA. read more

Worst company ever!!! Do not buy a spa from them. They are overpriced and salesmen are pushy. They say anything and everything just for you to buy a spa. The manager does not return calls. Do not make the mistake I did. read more

In response to Masters Spas lengthy and somewhat convincing posting: (1)the Chase credit card company has been turned into the California State for accepting fraudulent claims. A ethical credit card bank should be able to do math "$2,850.00 is greater than 10% of 19,150. Those credit cards from Chase are getting cancelled. Now, in all fairness to Chase, you gave them the wrong copy of a contract since your salesman filled out another contract without my initials/signature and I wasn't aware that was how they were doing the math. Your salesman make untrue statements or they are untrained...in either case, your company is responsible. I heard back from the Attorney General. The Attorney General stated if they get sufficient number of complaints about your company that they will start a class action representing the California consumers. I am hoping that enough people will read these reviews BEFORE signing your contract where you get a customer's $'s and not deliver the goods properly and you keep the money. I hope this kicks you out of California and I have done my part in stopping California unsuspecting consumers to the type of sales that you do. Remember!!! You start manufacturing the spa 6 weeks prior to delivery...if the customer never gave you a delivery date your company is not out of any money...and I certainly don't think $2,850.00 is money towards your salesman salary...his misrepresentations aren't worth $1.00. CALIFORNIA CONSUMERS: I am looking into the legal issues of Masters Spas doing business in California. Here is what I have researched thus far: (1) Purchasing their spas falls under the Business and Professions Code Section 7159.5 and is considered a Home Improvement Contract if you are installing your spa in or halfway in the ground. Codes 7151 and 7151.2 read as follows: "Home improvement means the repairing, remodeling, altering, converting, or modernizing of, or adding to, residential property and shall include, but not be limited to, the construction, erection, replacement, or improvement of driveways, swimming pools, including spas and hot tubs, terraces, patios, awnings, storm, windows...etc." "Home Improvement contract means an agreement, whether oral or written...between a salesperson, whether or note he or she is a home improvement salesperson, and an owner or a tenant, regardless of the number of residence or dwelling units contained in the building...which provides for the sale, installation, or furnishing of home improvement goods or services." ALSO, there is a 23 Code of Federal Regulation Section 226 (15(d), effects of rescission on the proper Form for a Home Improvement Contract that Masters SHOULD BE USING IN THE CALIFORNIA State that states "When a consumer rescinds a transaction, the security interest giving rise to the right of rescission becomes void, and the consumer shall not be liable for any amount, including any finance charge. Therefore, if no product is provided and there were misrepresentations in the oral agreement from the salesperson, all deposits should be rescinded under Federal Law. You can get a copy of the Home Improvement Contract form from the California State License Board (CSLB). I'm copy and pasting this email to the Attorney General and providing a copy of the proper form (in response to Masters input). I'm also checking with the Federal Government in regards to their 12 Code of Federal Regulations and how I get an investigation going under that rule. If you need to contact me anyone...you can contact me at jrsmets@earthlink.net. Glad to help. read more

DO NOT BUY FROM THIS COMPANY! They have an unethical sales approach (worse than buying a car) and do not provide what they promise. The pushed hard to sell their product claiming it did not need chemicals and was therefore exceeding better than competitors. This is definetly not true. After visiting their BBQ and Spa sale (I didn't see any BBQ's) I visited their showroom and it was a dingy dark storefront with a guy smoking cigarettes in the back room! Very unprofessional! read more

Micheal Phelps if you care about your good name, PLEASE DO NOT be a spokesperson for Master Spas, they are true CROOKS! Check out their many negative yelp reviews! They are ripping people off right and left and using your good name to do it! Stand up for your fans! You can choose more carefully the companies you lend your name to. You are famous and the products and companies you represent should conduct themselves in a manner which reflects well on your good name...not negatively! If it were reversed, a company would drop any celebrity in a heart beat if they did something to embarrass them. Why not hold a company to the same standard? If you knew of the lies and deceitful way Master Spas treats their customers you would be appalled and you would never want your good name associated with such a dishonest company! They literally steal deposits after lying to customers with their bait and switch sales approach! PLEASE drop them and find another company to endorse who is legit, honest and treats customers with integrity! read more

Bought a Hot Tub from these people at a warehouse clearance sale. The tub itself is nice. However the service department is awful along with customer service. If you buy a tub from them pray to god you never have to have anything serviced.....won't happen. All kinds of excuses will be made and you will be left holding the bag. If you are thinking of buying a tub from these people my advice would be to run the other direction. read more

I was looking for new cover options and they totally helped me out with a great solution. I also went over my chemicals that I was using and I am now saving money. I use to wait for my sales coupon to come from the other guys but it always seemed to come the week after I went to get them. I am super happy with this Smartop cover and look forward to not having that nasty foam cover any more! I had never heard of this cover before and I had seriously thought about getting rid of my hot tub because I was so discouraged by the life of the foam covers. read more

I am a retired widow and live in the city of La Puente, Ca. I recently had been in the market to buy a spa. I visited a couple of store in the Los Angeles area. The staff was always very helpful and decided I would buy a spa with a 110 power usage so I could use an existing plug I already had in the back patio. I visited the Spa EXPO on Sunday, May 7, 2017. They had many spas to choose from. A salesman by the name of Patrick helped. I told him that I would like a spa that was a 110 powered. He showed me a couple that weren't to my liking. He showed me a nicer one that was powered by 220. I told him that I did not wish to upgrade my existing electrical. He assured me that he could send a reputable electrician and it would only cost about four hundred dollars. I thought it was reasonable enough so I bought the bigger spa and took a picture of it. He assured me an associate from the store would call the next day if I had any questions and electrician would get in touch that day too. When I got home that evening I had questions about if was too large to fit through opening it needed to go through to get to the back patio. I have a carport it must go through first. I called master pools and spa the next day and asked if they could send over someone from their local store to measure for me. I was told I could do the measuring myself. I didn't believe this to be very good customer service. I called Patrick and left 2 messages on his voice mail, but he has never returned my call to date. I called a local electrician and was told it I needed a whole new electrical box for an additional 220 outlet at the cost of four thousand dollars not four hundred. The next day I called Master Pools and Spas the next day and asked to speak to a Supervisor. She denied me the opportunity to speak with someone of authority and had a very smug attitude. I told her the story and she said someone would call me back. I went on the company's website the next day, Wednesday, May 10, 2017. I emailed customer service with the account of what happened. I asked for a refund. They did not email me back. I then called Visa and asked them to dispute the charges. I was told not to call them. Kevin has called on May 12, 2017 stating they were going to deliver the spa in a couple of weeks. On Monday, May 15, 2017, I called his office and got his voice mail. I left a message and told him about the problem with the 220 and size. I also told him I wanted a refund and no longer wanted the spa. Under California state law a person has 3 day right of revision. There Principal location is in Minnesota, which gives me that right for a refund, since they are not located in California. I never received the product. They are Crooks and do not do business in good faith. Beware read more

I called and spoke to a gentleman an explained to him that my husband was just diagnosed from the Veterans Affairs with nerve damage and that the spa would not give him the relief we were hoping for. I asked to be released from this contract and was told it would be the entire deposit as a penalty. At this point I am not sure if I will be able to complete the purchase a) because it will not give my disabled vet husband any relief and b) I called within 1 week and this is what the attitude was an I am no sure I want to deal with a company that. read more

After reading about Caroll H. and her ordeal with Master Pool and Spa it brought back memories of years ago. I as well wanted to be relieved of my contract due to current loss of job. They refused and the Minnesota Attorney Generals office could not help either in retrieving my $1,0000.00 deposit. I lost it. Please don't do business with this company, pathetic. By the way there are many other better hot tubs out there, do your homework. read more

The spa may be great but the customer service is deplorable. One of the salesmen was so rude and disrespectful that we seriously considered not purchasing from this company. Then when we called for information on delivery the folks who answered were cold and rude with short curt answers. When we said that we made the check out to Master Spas we were first told that they couldn't accept that the needed some long title that was listed no where in their literature or receipt. No where in anything does it tell you how to make out the check. When we asked about this and why there were no instructions if this was what they wanted, we were told "I don't know". Then he went and asked someone else and came back and said "oh, ok". They sell products that they don't install, have can't tell you or advise on who might be able to help you. All in all, I was totally disappointed with this company and their customer service. If it weren't for the fact that my deposit is non refundable, I would cancel my order. read more