I just returned from my latest service at Master Automotive and realized this review is long overdue. About five years ago, I was searching for a shop that could service both my older Mercedes and newer Porsche when I discovered Waid and Esma's business. Looking back, it was one of the best automotive decisions I've made. Over the past five years, they've earned my trust by consistently delivering five-star service at fair and reasonable prices. Master Automotive is truly a one-stop shop for European vehicles, with exceptional expertise and attention to detail. What sets them apart is their willingness to explain things in straightforward terms, helping you understand what your vehicle needs to remain safe, reliable, and performing at its best. I never feel pressured into unnecessary repairs--just informed and confident that the right work is being done. Waid and Esma are personable, professional, and genuinely care about their customers. Every visit reinforces that I'm receiving the quality service I deserve. I've never been disappointed, and I always leave knowing my vehicles are in excellent hands. If you're looking for an honest, knowledgeable, and trustworthy shop for your European car, I highly recommend Master Automotive. Waid and Esma have earned my trust--and I'm confident they'll earn yours as well. read more

Wade and his team are professional, friendly, and very knowledgeable. The service was completed on time, and my car was returned in great condition. I really appreciated their attention to detail and transparent communication throughout the process. It's not always easy to find a mechanic you can trust, but I feel confident bringing my car here. I highly recommend them to anyone looking for reliable, high-quality service! read more

Visited there several times, I got good services and repairs for my old car! Reasonable prices!

These guys are amazing. I have a regular mechanic for my BMW X3 but they couldn't take care of the tire pressure alert. I brought them to Master Automotive and they took care of the alert and installed another part that I had intended to do myself. Friendly, accurate, and reliable service. They were also upfront and transparent about the cost. read more

Great service, fair prices, the best in the Germany car business! Waid and team consistently go above and beyond to their loyal customers, I've been going to Master Automotive for over 12 years! read more

Master Automotive - My Spyder! - Auto Repair Near Me - Santa Clara, California

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Waid got me a really good deal for my slk brake pads and rotors. He is professional mechanic and an amazing human. The overall experience was full filing and value for money. read more

I have taken my vehicles to Wade for decades and he is a very knowledgable, honest and professional person. The quality of work I have received has always exceeding outstanding and takes pride in accommodating his customers to the best of his ability. He is true example of a mechanic who puts his customers' safety first! I have never left Master Automotive dissatisfied or questioned the service provided because I am 100% confident I am in good hands. A big thank you to Wade, Esma and team for always keeping me safe on the road! -Esther M. read more

Master mechanic Wade and his wife delivered first class service far beyond our expectations - oil change, front brakes and wheel repair among several other adjustments to ensure safety and maximum performance of our speciality Audi sports car. We just reached the end of our warranty period and decided to transition from the dealer to an independent mechanic. Wow, we wished we made the switch sooner. Wade identified several notable maintenance oversights and corrected them without high cost and offered tips to avoid costly repairs. We feel fortunate to have met Wade and his wife and look forward to future services. read more

My family and I were on a road trip headed to LA when my moms 2005 Honda Pilot started showing that tire pressure was low. We ended up filling up the tires with air at a gas station and literally minutes later when we were back on the road the low tire pressure lights turned back on. It was just a few minutes before 7 PM and most auto service shops were closing so we desperately started searching online and stumbled across this shop. We were blessed to find that they closed at 8 PM so we decided to come to the shop. When we arrived, a very kind lady had assisted us and inspected our tires. She came to the conclusion that our tire pressure was actually too high, fixed the tire pressures for all four tires, and explained to us that the TPMS (Tire Pressure Monitoring System) was most likely just not working as its supposed to. After she helped us, we tried to pay her but she kindly refused. Definitely one of the best experiences I have personally had at an auto-repair shop. read more

I have to say that getting an oil change with this shop was an awesome experience. His use of rollerblades to move around was not only efficient but also added a fun and unique touch to the whole process. It was about half of the price from the Audi dealer and the shop was clean and close to work. I would definitely recommend this service center to anyone looking for a great oil change experience. read more

I had a great experience. Nice and professional people and very polite. So I recommend if you have a german car. This is the place to be.

When the check engine light came on in my 2004 Boxster, I called this company for help and was not disappointed. I was faced with making important decisions on expensive repairs. Fortunately I came to the right place for assistance. This is your best local alternative to dealer service. Enjoy a much higher level of direct personal communication with the people working on your car. Very highly recommended positive experience. read more

Wade's first-rate expertise and professionalism are matched by his abundant friendliness and care for customers. We've found Master Automotive to be a 10 out of 10. read more

Met Wade after Having a bad experience with a different mechanic. Wade is kind, professional and extremely patient and informative. It was a pleasure to start this long term relationship with him. Would recommend his services to everyone with a German car read more

Master Automotive - Auto Repair Near Me - Santa Clara, California

It's the day after thanksgiving and I drove to the South Bay from LA a couple nights ago - I didn't need an oil change for another 400 miles but decided to get one before driving back to LA tomorrow It was a huge relief that master tech Wade was available. I'm in and out under only 1.5 hours after 5 minute notice this morning. Master tech Wade's partner was incredibly kind over the phone and in person. They are transparent, cost is competitively well priced, they generously topped off fluids for me without asking. When I arrived they were already working on other cars but after working on one just a little longer, they swapped my car in for the service. Very thankful for their availability- I will be back next time I need a service in the South Bay! read more

We had a great experience taking my car here for service, very kind and friendly staff. The car drives perfect and smooth after the maintenance, thank you Wade and Esma. read more

As someone who's pretty ignorant when it comes to cars, I often feel very anxious getting work done on my car. That being said, my experience with Wade was one of the best customer service experiences I have ever had. Wade is an expert in German cars and he provides amazing service. He really cares for his customers and takes care of your car like it's his own. His wife is also so helpful, kind and always ready to help and accommodate the customer needs. They'll greet you with a smile and take care of you until the very end. They are constantly communicating with you about the latest updates on the car repair. They also take care of talking to insurance company and figuring out logistics with them on your behalf. When I read the reviews, I thought it was too good to be true but it really is that good! Trust them with your car- you won't regret it! t really is that good! Trust them with your car- you won't regret it! read more

Master Automotive - Repaired vehicle - Auto Repair Near Me - Santa Clara, California

He helped me a lot and got everything done that I needed very quickly. Very good service.

Master Automotive went above & beyond to fix several issues my daughter was having w/ her first vehicle! They were kind, honest, and helpful. I highly recommend them to anyone! read more

Very nice people, pleasant experience. Brought my 2012 Mini in for 60,000 mile maintenance and an oil change. Head mechanic (owner?) gave me details and showed me old parts that were replaced so I felt the work, while somewhat costly, was legitimately warranted. I love my mini and wanted to take it to someone who would keep her in good shape. Thank you. read more

I was ramping to highway in my 2012 Tiguan, the engine light went on and the engine was vibrating. It was late afternoon on a Friday and the mechanics that I used to go to was closed and wouldn't open until Monday. I did a quick search and found this one still open and will open the next day, so I called Waid the owner and made an appointment 8am the next day. Drove slowly the next day and left my car there for a diagnosis. Got called by Waid at noon and was told the cause was the broken coil working with the spark plugs also the rear suspensions were leaking oil. Together with a due maintenance I got a quote which I agreed on. Got called on Sunday morning and being told all jobs were done. When I got there Waid showed me the broken parts and answered all my questions with elaborated details. His wife/colleague Esma also cleaned both outside and inside of my car which was to my surprise. I know how messy the inside was especially the back seat thanks to my cute naughty kid. It now looks like brand new to me. I really appreciate Esma do me the courtesy for doing this. It's been more than a week since the fix/maintenance at Waid's, my little Tiguan is getting back to smooth and stable drive. It'd be too early to conclude but for now I couldn't find any flaws to the quality of the jobs done by Waid. Also they did their best to finish it in a reasonably time window on a weekend, not to mention the inside and out cleanups done by Esma. I highly recommend this place to German car owners for doing repair/maintenance. read more

I needed help identifying an issue which triggered my check engine light. I drive an older model Cayenne, and happened to be an evacuee from the CZU fires in Santa Cruz County. I didn't need any more stress or headaches. Wade & his team at the shop picked up the phone promptly, had availability same-day, called me when they found the problem and explained the recommended course of action, and provided me a quote over the phone. They were patient with me while I spoke with family about the issue & cost. I decided to go with Wade's recommendation, and the fix was in place before close of business on the same day. I highly recommend his service shop. Thank you for getting my mom-mobile back on the road so quickly! read more

Master Automotive is really awesome! Wade and his wife Esma are both very friendly and helpful. They had my battery changed and allignment done on the same day, and the price they offered was also much cheaper than that of the official BMW dealer. I highly recommend this place if you have a German car! read more

I really appreciated the service at Master Automotive. Waid and his wife were very welcoming, and explained in detail the service that was needed for my BMW.i ran into an unforseen situation and wasn't able to pickup my vehicle when the service was completed and waid was very hospitable and worked with me, which is rare in these times. I will most definitely be back and highly recommend Master Automotive to anyone in need of service for your BMW, AUDI, or MERCEDES read more

Master Automotive - Auto Repair Near Me - Santa Clara, California

Great service and friendly. They accommodated me and let me drop of my car the same day. Clean shop and professional They are very detailed and don't cut corners when it comes to doing a proper job ! read more

Wade and Esma are fantastic. I was leaving town and needed an oil change. They told me to come in same day and sent me off on my trip fully assured my 911 was in great hands. They communicated a few other items to enhance my car and I agreed! Really special people and now my go to for all my 911 and my wife's car needs as well. read more

Master Automotive - Smiling car is a happy car! - Auto Repair Near Me - Santa Clara, California

For someone that doesn't know a lot about mechanics and etc these guys made it super clear so I can understand everything and not get scammed by fixing things I actually don't need like other places. Plus their repair prices are very affordable and turnaround time is surprisingly super quick. Thank you again for your amazing service, you definitely have a returning customer! read more

I've been going to Master Automotive to get my Z4 repaired for several years now. My BMW's starter died on Memorial Day and Waid + team were able to get me in quickly to get it diagnosed and fixed up. We decided to also fix up a leaky oil pan gasket that I had passed on repairing a while ago, and was leaking worse now. Waid gave me a call and we discussed options (while I frantically Google'd how much the estimate would be) and decided to do it. I figured this was a better option that continuing to poison small animals with the oil leak, or attempting the repair myself which would have ultimately led to my untimely demise (or at best a destroyed subframe). Waid called me up two days ahead of schedule and the car was all patched up before the weekend, just in time for me to squander it in front of the television. Great service, Waid is professional and easy to work with, highly recommended. read more

The owner and his wife are good gracious. I towed my car here for an inspection. Waid reached back out to me quickly with a great solution. This shop is loaded with decency and professionalism. Highly recommended to come here for any particular vehicle issues. read more

First, Wade & Esma are some of the kindest people around. Besides running a great business, they are knowledgeable, efficient and I highly recommend if you are in need of a great mechanic! Don't waste time testing the other business, come here! read more

I bought a 2008 Porsche Boxster and immediately drove it to this shop for an inspection. Nick found some critical items that needed replacing and took the time to explain to me what the heck was wrong with the car. A couple months later the oil separator that they replaced failed. Waide put me in a rental car free of charge and Nick replaced the part with an OM part all free of charge. I cannot say enough about this shop. read more

Never have I experienced such an amazing experience and hospitality with both wade and Emsa...they stayed open while I had a last minute emergency with my bmw 328i while other shops were closing so they wouldn't see me..they were able to help bleed my coolant system properly and also read all the codes my car had.. thankfully for no change since I had many other issues with my car that needed to be fixed asap they truly are car people that actually care for their customers definitely will be going back to them in the future read more

Wade is an amazing human being! I was at Thunderhill Raceway for a trackday, a few hours away from home, and my 2011 335i rear power window regulator broke without any warning with the window fully open on a weekend with no repair shops that were open close by. I must be the luckiest person in the world as I just happen to pit next to Wade and his wife, who just happened to be an owner of Master Automotive, a repair shop specializing in German motors, who just happened to be located about 10 min from my house in Santa Clara. Talk about serendipity! Without knowing who he was, I happen to mention in passing that I had to figure out a way to repair this window before driving back to Santa Clara. He told me who he was and his business and magnanimously offered to help me get it temporarily addressed and then fix it fully when we were back in town. So, he took time out of his track day to take apart the door panel and get the window closed and taped up. If you are a track day enthusiast, you know the last thing you want to do is work on your day out - we come to track day to get away from our daily grind. He was a life saver, and it could've ended right there, but he asked me to come by and get it fully repaired! I gave him my VIN number and he had the replacement part ordered. The next day, Monday, he tells me to drop by as the regulator had come in overnight. He then took his own time to fix my window, a guy who as an owner doesn't directly work on cars often. And all I had to do was pay for the replacement part! A $400+ job that he charged me only $100! How generous! He did a great job and the window now works as good as new. I am very lucky and grateful to have met Wade, and thankful he was able to help me out of a jam so graciously. He looks to have a great shop and competent staff and I definitely will be bringing my car here for any repair/service job it requires. read more

I came in last week to get my beloved 325 for a simple oil change and the lady here was so rude! Definitely will not be coming back. Update: i have no idea who these people are talking about, I drive a gray 325i. If you have issues with other people, that's not my problem sorry read more

Really honest aproach and fair pricing. They were able to find out the problem on my E92 BMW easy and it was fixed in the next day. I really give a thumbs up to this shop. Wade instantly become a friend and shared some usefull tips. read more

Wade is running a great business. I usually do my own work because it's very hard to find competent and trustworthy shops. I would not hesitate to give Wade my car for anything. He, his wife and their team do good work, and they are very honest and reasonable. I highly recommend! read more

I've had my brake fluid replaced and I've also had a door handle re-connected here on my Porsche Cayenne. I've been very happy with the work and customer service both times and the owner, Wade, is super friendly and always makes sure you're happy with the service. This is my go-to shop for my Porsche going forward. read more

Wade is nothing short of a lifesaver. I towed my vehicle to his shop without any advanced notice, even though he was very swamped he accepted my car. My M6 was very challenging and he was able to diagnosis the issue and saved me money in the process. Wade has a wealth of knowledge, I would not trust my vehicle anywhere but at Master Automotive. read more

I have been taking my Porsche to this shop for nearly 4 years and highly recommend Wade and Esma. They are knowledgeable, fast, honest, and will walk you through exactly what is wrong with the car + what needs to be done to fix it. read more

A diamond in the rough! Wade and his team have been exceptional. I bring my Porsche 997 to them every time I feel like spending money! Porsche maintenance can really set you back, but these guys are very reasonable for the quality and care they provide. They are car guys, period. Waid literally strolls around the shop on roller-blades! Cracks me up. Services performed thus far: Oil and filter Change Transmission service Air Filter Water Pump replacement Always a great feeling to trust your mechanic! Jason A. read more

Master Automotive - Auto Repair Near Me - Santa Clara, California

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