Fast and great job. Finished in three days and expert blending of the paint. Great personality and…read morehe surfs. I will recommend him to all my friends and anyone looking for great auto body work. Oh and his prices are more reasonable then any other body shop.

The best ever. Great work, in a timely fashion, and it looks new. Would recommend it to everyone…read moreneeding body work. Plus the owner is a really nice guy.

The driver was friendly, knowledgeable, and prompt. There was one major problem. They do not bill…read moreinsurance for tow. You have to pay upfront and they are high. The bill due at time of tow was 327$.

My experience with this company is awful on the worst day of the my recent memory they kicked me…read morewhile I was down charged me over $1,000 for a 2-mile tow refused to let me get my personal items like my dentures and other things that cannot be replaced they were rude put a lien against my vehicle and by the time I had recovered from my injuries cuz I wasn't a wreck where nobody else was hurt but me there was no way I could afford to pay the towing and I never did get my personal items back from them somebody needs to do something about this unscrupulous business and their less than admirable policies if I could read them less than one I would maybe mine is five

unfortunately, i put a dent in the back of my Mercedes SUV but was fortunate to have Brothers Auto…read moreBody repair the damage. They are awesome people and did an amazing job. The car looks as good as new and they detailed it before I picked it up. I am very impressed!

Told me he had no time to paint the hood on my Cadillac!…read moreWill not go there again, business looks like a dump!

Outstanding service. Patched my vehicle up so it was driveable before insurance and schedule got…read moreit into the shop. They have an arrangement with Enterprise in Coos Bay, so I was never without a vehicle. Repairs look great!

West Coast restored the hood of my car. It now looks brand new. They matched a difficult color…read moreperfectly. They were open, straighforward and reasonable about the cost. The people are welcoming and friendly. And...they are right here in Florence!

An outstanding Body Shop with incredibly skilled and caring people who go beyond what is required…read moreto do the best quality repairs possible. My insurance company was nearly impossible to reach and get actions approved claim-wise but Berger's persistence, patience and professionalism finally won the day! I am so pleased and thankful for this seriously "Top Service Auto Body Shop". My Toyota Prius looks better than ever, and I highly recommend them!

We Took my wife's Jeep there, We Had an Appointment, they let it sit on their lot for 4 days, then…read morefinally started work on it. Then they wouldn't answer their phone, on Wednesday, they finally said it would be ready Thursday about noon, we had doctor appointments and could not pick it up, until Friday, they said Friday morning would be fine, we live 20+ miles away. We drive in about 10 am Friday, they had sent it to another shop for a front end alignment, without asking us, and we wasted a round trip to pick it up. They would not even tell us where they sent it, so we could call and cancel the allignment, and be able to have our principle means of transportation back for the weekend! All together, we drove 120 unnecessary miles, because they could not be bothered to communicate with us.

GAS-great awesome service!!! We have taken our rigs there forever and we've always been grateful…read morefor the opportunity to get A+ auto care.

They don't answer the phone. How can you run a business if you don't answer the phone…read more Are you closed up?

My vehicle is being held hostage, and myself and Geico are being extorted...It will be 15 months on…read moreSeptember 9th that Pete's has had my vehicle. I heard nothing but excuses, from owner Austin, and "Office Manager/Painter" Edward, about parts being unavailable, delayed due to tariffs in Mexico and defective parts received 5 times and counting. I was told by Cassandra, during the second week of December 2025 that they had received everything they needed on December9th to complete the body work, and my vehicle was the priority and plan was to get back to me by Christmas, if not just after News Years, due to the holidays! All lies... vehicle sat untouched since August 2025 until February 2926. On February 26, 2026, I received a voicemail from paint technician stating they have touched almost every panel on my vehicle and were finishing the paint on the doors and had 8-10 hours of buffing to complete. I've called numerous times since then, and have been told only two people are authorized to discuss the situation with me. I've heard nothing but crickets from them. No returned calls... but Geico called to inform me that revised repair claim was submitted for additional repairs and request for additional funding as of March 2026. Geico wants to close they claim as a "total loss" after releasing funds on previous authorized repairs. Leaving me no transportation for the past 15 months, along with paying car loan and insurance for the last 15 months. With the payout offered by Geico, I will now be upside down to my lender the $22,000+ paid for repairs plus my $500!

This company has had a vehicle for over nine months and keeps on lying to their customer saying…read morethat it's in the middle of being repaired they don't have a record of what has been done to it when we call. They say they're gonna call And rarely do they call us back. Don't take your car here they will rip you off. The job was for $11,500 and now we are suing them in court. They won't be able to do warranty work after this is over. They were paid by GEICO and now they are being reported to the fraud unit in Salem, Oregon.

My friend was in a wreck with his brand-new car- his insurance company sent him to their shop. The…read morerepair (new bumper) took 3 weeks to repair, they didn't match the paint, made the interior dusty, tracked mud into the car and failed to clean their mess. My friend is young, and not from the US. Was he taken advantage of? Not sure. Regardless- everyone should be taken care of better than he was. This is outrageous.

Well I got screwed... And I will file small claims for my damages. My coolant i i took my truck to…read morefront street auto body to have rust removed from the cab top of rust. All was well until 3 weeks after I got my truck back it rained, hard. I have a sun roof and the repair shop replaced the rubber seal around it. Did not seal correctly. Soaked my back seat bad.. tried to call, phone disconnected. Drove there, sign said permanently closed. What do I do???? Sue definitly.. To starting do not have a garage and my truck is a 2005 Harley custom flared wheeled truck in mint condition. Anyone have any ideas???

Thank you Charlie!!! Best service ever. I went in to have a ding taken out of my door. Charlie…read morenoticed the clear coat peeling on my other car. A few days later it was repainted, new bumper bolts were replaced, a brake light bulb ( I didn't know it was out) and they informed me my oil was low. I am so appreciative of that. Full service at its best. Thanks again:)

Napier Auto Body has the best service and I am very happy with the finished work. Completed ahead…read moreof schedule and was sent both emails and phone messages to keep me posted. Friendly professional staff including office manager, shop workers, and owner made my car repair experience a breeze. Highly recommended. H Roe

Rich is a STAR! While the repair took a bit longer than hoped due to parts shortages and cold…read moreweather, the work is excellent! Rich kept us informed and did everything possible to bring my car back to beautiful and fully functional. There were a few challenges, but Rich made it happen. We highly recommend for all your body work needs.

Rich is the real deal...don't bother with any other body shop in southern Oregon!!…read moreHe doesn't cut corners and does amazing work. I've used him twice in the last year...after hitting a deer and a tree mishap crushing the rear of my car.